Scanner App: Genius Scan

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1. ★★★★★subscription and paid restrictions

   I cannot recommend. I have used Genius Scan for about eight or nine years. I loved it. At the end of last year I lost access of my account and could never access my documents again. I was told to reset my password which I have done at least 20 times. That is the only support I’ve received and that is not OK. I just renewed my subscription March 2026 and still have not been able to access my account. I have many documents that I will never be able to get to again. You guys suck. No follow through aka customer support. Only that stupid message telling me to reset my password. Thanks for nothing. Sincerely Your eight + years Genius Scan customer, no more.

2. ★★★★★negative experience without a specific reason· unspecific

   Genius scan. Have users this App for as long as i remember. It has always improved its features and stayed ahead of my needs. I count on this multiple times every month.

3. ★★★★★negative experience without a specific reason· unspecific

   Working app is hard. Always have hard time exporting documents

4. ★★★★★negative experience without a specific reason· unspecific

   Degradation of free tier. We used to want to scan photos as we wanted, but now we have to manually add each every photo. I understand doing this to new users, but not all users. I will be switching.

5. ★★★★★subscription and paid restrictions

   Double charge. I have been trying to get in contact with you guys through email. I have been charged for basic and ultra for quite some time now and I have not heard back from anyone. I don’t see how I can cancel the basic and keep the ultra as it does not give me the option. I have sent screen shots of the charges coming out of my account and screenshots of what shows as my subscription type. I have not received a response to this day.

6. ★★★★★экспорт PDF: формат, размер файла и маршрут сохранения

   Scans are not backed up. I used to love this app, but then I lost my phone and I lost all my scans. I realized to my chagrin that they were not stored on iCloud backup. I saw that Genius Scan sells a feature to back up your scans, but I wasn’t fully confident with the security provided by an app company like this. I would much prefer backups on iCloud. I just found another scanner app that uses iCloud for backup.

7. ★★★★★negative experience without a specific reason· unspecific

   Ok Scan. The original version was better when you can continue to scan additional pages without going to an extra step of having to select add a page and then select the option you want before you can scan the next page. Bring back the old version. I would have given this 5 star if old version was still available. Also there’s always error saying camera cant be used during multi tasking when I have nothing else opened or any other apps being used

8. ★★★★★saving, exporting or sharing the result fails

   Illegal Activity on My Account. Someone had access to my settings on my account, genius and actually changed all the photo and create a rule on there to make all my photos auto export to JPEG when I had higher quality on Apple and I shot all my photos on Apple without genius so I want this app shut down immediately for doing that to me illegally.

9. ★★★★★negative experience without a specific reason· unspecific

   Na. I take a picture and it disappears can’t find my files or picture

10. ★★★★★saving, exporting or sharing the result fails

    Email problems. I have upgraded to their better service. I am having a problem where I cannot export files to my email and I don't know how to fix it. That makes this worthless to me.

11. ★★★★★negative experience without a specific reason· unspecific

    Scan window. Not consistent. The orange scan window is no not consistent and doesn’t pop up all the time

12. ★★★★★negative experience without a specific reason· unspecific

    Let me work. I’m in the middle of scanning and you interrupted my scanning to give you a review.

13. ★★★★★slow performance and long loading times

    Not good anymore.. Used to be good. But the last several months, even with the updates; its auto scan sucks, it’s slow. You end up having to rescan several pages.

14. ★★★★★negative experience without a specific reason· unspecific

    Sucks. Definitely need to do better

15. ★★★★★subscription and paid restrictions

    LONG Time customer. I have a new phone and I'm trying to restore my purchase and I click on restore purchase and it clicks and it goes nowhere, can someone help me restore my purchase? ( it's on an old Apple account. It would be awesome if you could switch it to my new Apple account.) you guys have always been great over the years thank you. PS I only put a one star to grab your attention. I'm going to change it. Of course once you respond as I expect thank you.

16. ★★★★★negative experience without a specific reason· unspecific

    Don’t ask a review before I send. Don’t ask for a review before I send something then ask to pay

17. ★★★★★negative experience without a specific reason· unspecific

    Worthless. Will never actually send anything I scan to either of my email accounts.

18. ★★★★★negative experience without a specific reason· unspecific

    Awful. It would not send my files to my email in a timely fashion. I have had a couple of missed assignments because my professor requires this app. But it sucks and I have turn in assignments late because of it. DO NOT RECOMMEND!!

19. ★★★★★negative experience without a specific reason· unspecific

    Missing Titles. It either cuts off the titles of what I’m scanning or whites them out. I don’t understand why it does that or how to change it and it’s very frustrating.

20. ★★★★★negative experience without a specific reason· unspecific

    No longer works. This no longer sends docs via email.

21. ★★★★★subscription and paid restrictions

    Genius Scan. I am not able to rate it because I can't get it to work any longer, even though I'am paying for it.

22. ★★★★★subscription and paid restrictions

    unable to send to email. unable to get help and gave been charged for an app that does not work. I even got my IT guy to try to connect but nope!! And can't find help. I want to cancel and get a refund

23. ★★★★★negative experience without a specific reason· unspecific

    Every time an app asks me to rate, I give it 1 star. Title. App is very useful, though.

24. ★★★★★negative experience without a specific reason· unspecific

    Doesn’t work. Don’t spend money on an app that doesn’t work.

25. ★★★★★negative experience without a specific reason· unspecific

    Absolutely horrible scanning. I’ll try to scan receipts and the text is too dark and blurry and I’ve never had this problem before I’ve scanned over 22 page documents that came out clear but scanning a receipt the black text is blurred 😡

26. ★★★★★negative experience without a specific reason· unspecific

    Worked good for a while, but now will not allow you to export. Al

27. ★★★★★subscription and paid restrictions

    Fraudulent subscription. I was involuntarily subscribed. They charged my credit card. I never subscribe to anything. I don’t voluntarily subscribe to anything yet they found a way to create an order and charge my account without my knowledge.

28. ★★★★★data, history or progress disappears

    Lost all my data. This app was good to me for so long, until I realized that my account had “gotten deleted” and no longer backed up my documents. I reached out to support and nothing useful was told to me. I ended up losing all my data, which is very unfortunate. Support did not seem to care and just sent me a bunch of articles to “read” in order to help my situation.

29. ★★★★★subscription and paid restrictions

    Beware of Scam Subscription Charge. Tried it for «free ». Couldn’t get it to work in the tutorial. So I deleted and tried to cancel my subscription. Because I was a few days late I was charged $40 for a full year.

30. ★★★★★negative experience without a specific reason· unspecific

    Cannot select multiple items. Trying to select more than 1 item just unselects the first. Maybe don’t show the option if you don’t support it…