SplashID Safe Password Manager

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1. ★★★★★negative experience without a specific reason· unspecific

   I can NOT CANCEL this account!!!. It’s not on iTunes or Apple but STILL comes out of my account!

2. ★★★★★an update broke a familiar workflow

   8.4.4 keeps crashing on MAC OS. 8.4.4 keeps crashing on MAC OS during local sync. I have 8.4.3 installed in another computer works well it keep asking me to get the latest but the latest version keeps crashing. Now I have a new computer run MAC OS 26 I downloaded the latest it also crashes. I need to get the app off of my old computer instead of downloading from the App Store since this version is useless

3. ★★★★★subscription and paid restrictions

   Beware. Once you have signed up, there is no way to cancel subscription for this app. I have contacted this company and tried several times to cancel my subscription. Even through, once they have your credit card they continue to charge your card for annual subscription. There is no way to cancel service or subscription through app. Very unethical practice.

4. ★★★★★negative experience without a specific reason· unspecific

   Synch…nope. I’ve been using this product for over 20 years. It’s always been fine, but now I’m not sync to my desktop.

5. ★★★★★subscription and paid restrictions

   Bad service. They won’t allow you to export your data unless you upgrade and purchase a subscription. Moving all my data off and into the new Apple Passwords app.

6. ★★★★★subscription and paid restrictions

   Belligerent Tech Support!. Have used SPLASHID for years with no issues at all. Now with this new version 9.3.9 it is BAD!!! Can’t sink between MacBook Air and iPhone. And yes, they are on the same wifi network. Plus, why do I have to initiate the sync? Then when I ask for help I get some belligerent tech support person. Not what I payed for!!!!

7. ★★★★★negative experience without a specific reason· unspecific

   Keeps crashing. Kept crashing during sync about a year ago so support provided directions on how to fix, which took me a huge amount of time to implement as i has to curate data… And now it keeps crashing again! I’m giving up on this thing - slowly migrating what i need then delete

8. ★★★★★subscription and paid restrictions

   Will not allow cancellation. I’ve been trying to cancel this subscription for years to no avail. There is no cancel function in the app or online and customer support simply tells me it’s apple’s problem but apple says I am not subscribing to the service through the app store. Use 1Password instead. Better app, better customer service.

9. ★★★★★subscription and paid restrictions

   Upgraded my phone, splash face didn’t recognize and no longer have access. Support is not helping, have no access to all my data after I upgraded to iPhone 15 and I used Face ID for log in. Now I know I should have stop using splash ID years ago. Only think they care is monthly subscription. Don’t waste your money.

10. ★★★★★slow performance and long loading times

    Do NOT Buy ! Poor Quality Product and Poor Customer Service. 1. Product has severe bugs such as changing your e-mail in offline mode permanently blocks access to your data with no ability to recover. There are no warning messages and user's are expected to have read documentation like in thr 90's to know that. This is important if you didn't want your information on the public cloud. 2. In offline mode, your master password appears to be sent to their server and is used for login on the web. Even though your records are offline, your master password is there. 3. After contacting customer service, about buggixing (1) they refused to fix or help with recovery. 4. Customer service mentioned their platform is too old to fix. 5. Corrupt records have and may randomly occur. 6. Possibly cheaper and more effective to use the "lock note" function in Apple notes. 7. App startup speed is slow. 8. Many other way better products on the market.

11. ★★★★★negative experience without a specific reason· unspecific

    Unable to open on PC. SplashID is aware of this issue since January and has yet resolved it.. Issues have dramatically increased on SplashID ver 8.4.2. To the point that it will not open and more recently changed my password without my involvement. I literally had to use a third device and disable the internet to open it and change it back to my original password. Additionally, the data and icons keeps duplicating as. Well as changing the icons to unselected ones. Worst, no matter how many times I delete the duplicate files and icons, they get worse to the point where I’ve had 4 identical files with different types and categories. It’s like it has a growing rash. I strongly recommend that you avoid this version until it is fixed. As for version 9, the major issue is the infestation of duplicate icons. This is caused when you might have several credit cards from the same store. It will create a n icon for each duplicate type of file. The worst part is the time required it takes to open the app after you enter the password/verification code. Especially when you have poor internet service.

12. ★★★★★subscription and paid restrictions

    App No Longer Works. Last week my SplashID app stopped working. I could log into the app but when I selected a record to view a pop-up window appeared for me to Subscribe or Restore Purchase. I renewed the subscription through Apple subscriptions immediately yet the same pop-up screen continues to appear. I reached out to customer support over a week ago; they are unable to resolve.

13. ★★★★★subscription and paid restrictions

    DO NOT USE!!!!!!!. I used to love this app. It was really great and had lots of customization features. Paid for lifetime membership for mobile devices and laptop so was able to sync between mobile phone, tablet and laptop. Lately, it has been horrible!!! Files spontaneously deleted or changed so that many was unusable. Sent email to support a few weeks ago and only received auto reply. In the meantime, I’ve had to go through and correct files or enter new and then download so when it corrupts I have a hard copy. If not corrected soon I will ask for my money back and find another password app.

14. ★★★★★saving, exporting or sharing the result fails

    data corruption. I've used SplashID on my Palm and Blackberry. Been using it for over 2 years on iOS. Everytime splashid is upgraded, I end up with entries with garbled text. Now I have lots of entries with garbage. This is unacceptable, especially for an app that is supposed to keep your data safe. update: 7.0.9 is full of bugs. Can't edit entries- no save button! Doesn't display correctly on iPhone 5 neither.

15. ★★★★★support does not respond or resolve the issue

    No response from support. I’ve used this for years and now it’s freezing. It does not launch unless Itey repeatedly. I emailed support but no response.

16. ★★★★★data, history or progress disappears

    Run to Another Service. I’ve been using Splash ID since they started. Over the past year there are nothing but problems. Icons getting changed, data entered vanishes, records entered disappear, and the latest is it takes several minutes for the app to open if it even does. Save yourself some frustration and look for another password provider. Their customer service is seriously lacking and they don’t respond to service issues reported on their website. I am beginning to research new providers because Splash ID is unreliable.

17. ★★★★★data, history or progress disappears

    It deleted all of my mobile passwords. This app is basic but at the very least I thought that would make it secure. Recently I attempted to sync over WiFi to my computer and the app (rather than syncing) deleted all of my data on my phone. There’s no support line to call and from what I can tell there’s no way to get the passwords back. I like the WiFi sync option but not being able to rely on my passwords even being there when I come back makes me feel the need to use proton pass or Enpass instead. Update: support was quick to respond over email, but the solution was to revert to a previous backup of my phone which was not ideal.

18. ★★★★★negative experience without a specific reason· unspecific

    Crashing!. I have absolutely zero access to my passwords because the app keeps crashing on both my iPhone and iPad. This is the second time I’ve gone through this and it’s getting old. Fix it!

19. ★★★★★negative experience without a specific reason· unspecific

    Get with the program SplashId team!!!. Location has been around for a number of years. If you end up forgetting your password, you’re pretty much hosed. these guys cannot reset your password. The only way you can get back to the application is by resetting your account and you would lose all your password files. that doesn’t sound right. Add insult to injury the customer service person whose last name is Filipov is the only one manning emails. This this company appears to be a one-man operation. There’s no direct customer service line to return to in an emergency. It takes customer service past 24 hours to respond. When someone cannot get into their password manager that to me is 911 because it could be any number of very important situations like accessing financial based accounts, the bottom line is, I would not recommend this software, nor this company as a whole, take caution if you are considering to go with them.

20. ★★★★★subscription and paid restrictions

    Stay away, this place is a ripoff!!. I bought a lifetime license for my two sons for Christmas. They only delivered one license, the second never came. I have contacted support several times now. At first, they are very helpful, but then they stop responding to my e-mails. They never delivered the product even though I paid for it! They do not respond to my e-mail!

21. ★★★★★negative experience without a specific reason· unspecific

    Crashing Again. The app is crashing again on the latest iOS with the recent update. Please fix!

22. ★★★★★subscription and paid restrictions

    Would be Zero if I could. They’ll take your money for a “Lifetime” membership but they won’t support the product. Haven’t been able to access my 100+ passwords for WEEKS now. Devs you should be ashamed of yourselves.

23. ★★★★★data, history or progress disappears

    Unreliable, unsupported. The app does not synchronize to splash data cloud, it does not save records, and it remains offline, resulting in lost data. Contacting support is an exercise in futility as the response is “we are too busy to attend to you.” Please DO NOT succumb to any requests for purchasing or gifting lifetime subscriptions as you will then never receive support assistance when the application inevitably does not work.

24. ★★★★★negative experience without a specific reason· unspecific

    Terrible Support. The support for SplashID is terrible. I emailed them several times and only received automated messages. The program has a bug that doesn't allow me to sync my Mac with my iPhone. It's been four weeks since my complaint, and I received a group email today with a new version, yet I still do not know if this fixes the issue. I ended up fixing the issue myself a couple of weeks ago. The iPhone app kept converting my username (email) login to all lowercase, but the registered username started with one uppercase letter. I had to change my email address to a new one and then change it back to the original one with all lowercase to get it to work. I’m posting these details in case someone else has the same issue and can’t reach the support team.

25. ★★★★★negative experience without a specific reason· unspecific

    Does not open. I’ve been a SplashID user for 15+ years, from my Palm, Nokia and since 2007 on my iPhones. For some 8-10 years ago we had big issue with this app, it seems same problem is back again, it is imposible to open this app again, I have a latest update and I’m using iPhone 13. After 15-20 years developing, they should know what they are doing, obviously not. I will transfer all my data to other apps and call it a day. Simply put, this app is just outdated, and it’s not reliable anymore.

26. ★★★★★negative experience without a specific reason· unspecific

    Doesn’t work.. I’ve been using this app for years. All of a sudden, it stopped opening on the iPhone and even on my computer. I think it is no longer able to connect to the internet because the one time I did a soft reset on the iPhone and opened, this is what it said. Please fix quickly. We need this to work. Thank you.

27. ★★★★★login, signup and account access

    Cannot open SplashID!. I deleted the app reinstalled and able to login but all my records are gone! Please fix your app so it will work with IOS 17!!!! Been using this app for many years. I would hate to shop for a new app. It is a pain.

28. ★★★★★negative experience without a specific reason· unspecific

    No Support. Long time user on several devices. Without notification the app no longer works. Crashes before it gets to login page. Support is nonexistent. This company is not to be trusted. Move to a different app as soon as you can. They have provided no support even though I have sent in several support forms asking for assistance. I have a ton of information that is now simply lost!!!!

29. ★★★★★negative experience without a specific reason· unspecific

    App won’t load. This app has generally worked well for me be as of today it won’t load, which of course makes it useless

30. ★★★★★negative experience without a specific reason· unspecific

    Crashes 100% of the time. iOS 17. App constantly crashed without even providing logon ID