Transfeero: Get Reliable Rides

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1. ★★★★★подписка и платные ограничения

   Avoid this service. Staging a “service delivery” to pocket €688. Absolute bad faith.. As extensive travelers who have booked hundreds of flights and transfers worldwide, we have never encountered customer support this deceitful. We paid €688.69 for an airport transfer from Swiss Holiday Park to Zurich. Due to a booking flow or honest date error, one of our transfers ended up scheduled for June 27 instead of June 26. We caught an alternative taxi and immediately contacted both the assigned driver and Transferero support to inform them of the mistake. This was done 23 hours before the incorrect pickup time. The driver explicitly replied "OK" on WhatsApp, acknowledging the situation, and support confirmed the case was sent for review. After that, support completely ignored my follow-up messages. Instead of acting like a reputable business, they chose to play a cheap game: this morning (June 27), I received a notification claiming the driver had "arrived and waited"—despite them knowing an entire day in advance that no one would be there. Staging a driver’s arrival just to technically cover yourselves and hide behind a strict 24-hour policy to pocket nearly €700 is unacceptable. Major platforms like Booking.com understand basic customer care and human errors; Transferero prefers quick cash over long-term integrity. If you don't want to risk losing hundreds of euros over an honest mistake while a company simulates providing a service, avoid Transferero at all costs.

2. ★★★★★подписка и платные ограничения

   Staging a "service delivery" to pocket €688. Absolute bad faith.. As extensive travelers who have booked hundreds of flights and transfers worldwide, we have never encountered customer support this deceitful. We paid €688.69 for an airport transfer from Swiss Holiday Park to Zurich. Due to a booking flow or honest date error, one of our transfers ended up scheduled for June 27 instead of June 26. We caught an alternative taxi and immediately contacted both the assigned driver and Transferero support to inform them of the mistake. This was done 23 hours before the incorrect pickup time. The driver explicitly replied "OK" on WhatsApp, acknowledging the situation, and support confirmed the case was sent for review. After that, support completely ignored my follow-up messages. Instead of acting like a reputable business, they chose to play a cheap game: this morning (June 27), I received a notification claiming the driver had "arrived and waited"—despite them knowing an entire day in advance that no one would be there. Staging a driver’s arrival just to technically cover yourselves and hide behind a strict 24-hour policy to pocket nearly €700 is unacceptable. Major platforms like Booking.com understand basic customer care and human errors; Transferero prefers quick cash over long-term integrity. If you don't want to risk losing hundreds of euros over an honest mistake while a company simulates providing a service, avoid Transferero at all costs.

3. ★★★★★вылеты, зависания и ошибки

   Help not working. When I tried to get help through the app, I kept getting “something gone wrong” message. It said to reload and it posted the same screen/message.

4. ★★★★★негативный опыт без конкретной причины· без конкретики

   Unreliable. If you downloaded the app on a recommendation - delete it immediately. Have hired cars before and the absolute worst experience. Knowing the immigration delays in Europe requested pickup for 1 hr after landing. They updated time to flight landing time and the driver started trying to shake me down for more money. The worst part - we booked to have a booster seat and it was “unavailable since we took over an hour to clear immigration”. Run away if you value a stress free experience with your family

5. ★★★★★подписка и платные ограничения

   Worst service ever. Avoid avoid avoid They never answer in customer service and they are just brokers for other unprofessional drivers. I landed in JFK with a 2 year old and their driver came with a booster seat instead of a baby car seat and we tried canceling but the company refused to refund our money! Had to got through credit card disputes. Thieves! Uber is much better and safer!

6. ★★★★★негативный опыт без конкретной причины· без конкретики

   Horrible customer service in the US. This service especially from some of the major airports is absolutely horrible. Beware of the type of car option you choose in the US. There is a disparity in what they advertise vs what shows up. I had a recent horrible experience with family visiting on an international flight at LAX and they sent the wrong sized car, and even with last minute coordination they sent another wrong sized car. The agents on the phone were also rude at times. Overall I’m deleting this app and there are other better services that I’d rather pay an extra $50-$100 for than take transfeero again. I’d rate zero stars if I could.

7. ★★★★★подписка и платные ограничения

   Scam. DO NOT USE. This is all a scam and I’m tired of it. Posting reviews now on Google, Reddit, TrustPilot, and Transfeero app: “DO NOT Use. Scam, bad service, struggled for refund over 3 weeks. Left me blocks from hotel bc driver said he couldn’t find way to address. Showed him GPS directions and he told mec to walk. BTW all Russian/ east European. Cannot be trusted, irresponsible.”

8. ★★★★★подписка и платные ограничения

   Used for cars service. They are crooks who will try to take your money. They don’t let you cancel and want to still charge you.

9. ★★★★★негативный опыт без конкретной причины· без конкретики

   Nope. Booked an e class or equivalent, got a DISGUSTING Toyota. Driver did not track my flight or meet me at arrivals. Received a bunch of spammy text messages. App help didn’t work.

10. ★★★★★негативный опыт без конкретной причины· без конкретики

    Scam app. Took our money twice, horrible customer service, do NOT trust

11. ★★★★★негативный опыт без конкретной причины· без конкретики

    Not reliable. They do not let you know if your driver is actually set to get you. The driver doesn’t contact you, you just have to trust that they show up.

12. ★★★★★подписка и платные ограничения

    Melissa Rapp. Had a car scheduled at 4:40 AM. They never showed. Thank goodness we were ready and could get an uber. Uber was Quick and cost $25 with tip. Car that didn’t show would have been $180 with tip.

13. ★★★★★списали деньги, водителя не прислали

    Stranded in Chicago – Completely Unreliable Service. I booked a chauffeur through Transferro for a family trip in Chicago, but the driver never showed up. I was left stranded with my wife and young daughter with no alternative offered – just a basic refund after I called. Completely unacceptable for a premium service. I made a formal complaint, but the lack of support and responsibility is shocking. Avoid this app if you need reliable transportation – especially with your family involved.

14. ★★★★★негативный опыт без конкретной причины· без конкретики

    Opinión. Llegaron 22 minutos tarde!!!

15. ★★★★★негативный опыт без конкретной причины· без конкретики

    Horrible. The app works fine. The service stinks. The drivers don’t show up on time and then claim that they did and it’s your word against theirs. Do yourself a favor and book an Uber.

16. ★★★★★негативный опыт без конкретной причины· без конкретики

    Horrible User Experience. This could quite possibly be the worst designed app I’ve ever used. I couldn’t get past the registration process. I’m assuming the company created an account for me when I booked my travel and then as I try to link the account to my Apple ID it gotten this violent circle of telling me I needed to verify through a link. This process repeated five times and then I decided that I prefer not to have the incompetent staff that develop this app touching anything on my phone. Had I tried the app before I booked the travel I might not have booked with these guys.

17. ★★★★★негативный опыт без конкретной причины· без конкретики

    Multiple Issues with Time. We were sent the driver information in advance but when we arrived in Barcelona it was a different driver. The driver himself was fine but the time was almost an hour late. When heading back to the airport I noticed the time didn’t align with our flight for some reason and requested a time change which took over 4 hours to update which was 45 minutes after we needed to leave for the airport. I would recommend just getting a local taxi which happens to be cheaper too.

18. ★★★★★негативный опыт без конкретной причины· без конкретики

    Rude and condescending customer service. This is a 3rd party provider that contracts with local drivers. When things go wrong they will not have your back. Waited 45 minutes in the rain for a driver when we had a baby with us. Transfeero refused to take responsibility.

19. ★★★★★подписка и платные ограничения

    SCAM. They won’t send you the vehicle you paid for. They don’t have anyone waiting for you as advertised. They aren’t even there ahead of time. Scam! Don’t use

20. ★★★★★подписка и платные ограничения

    Worst service. I’ve paid for something and got something totally different very bad car and very bad service even from the call center

21. ★★★★★негативный опыт без конкретной причины· без конкретики

    Waste of time. Booking cancelled without explanation with under 24hrs until the scheduled pick up. Time wasters who aren’t able to provide the service they are advertising.

22. ★★★★★подписка и платные ограничения

    Scammed in Italy. We were scammed by this company! Please do your research and find another solution. We booked the per hour chauffeur rate and paid for a 7-hour car service, totaling almost $1,000. At the morning of our scheduled visit, our driver was not allowed beyond the security of our cruise ship and demanded an extra $250 dollars to take us on our trip. We were concerned that the company was not allowed on the secured side with the other excursions and that someone on the phone was demanding more money, so we did not go with the driver. This was the trip of a lifetime for us and it was terribly disappointing that we had to cancel. Find another reliable solution.

23. ★★★★★подписка и платные ограничения

    Worst Customer Service. I am writing to express my absolute dissatisfaction with the service I received recently, and frankly, this is not the first time I've been let down by Transfeero To begin with, the van provided was far below the expected standard. Worse still, the driver had no clue where he was going, delaying us by 40 minutes. I had to personally guide him using Google Maps because he was on the wrong road! This level of incompetence is completely unacceptable for a professional service. This incident is just the latest in a string of disappointments. My earlier request for a refund or an upgrade was completely ignored, and now I’m left with yet another terrible experience to add to the list. This is not what I signed up for, and it’s clear your company has some serious issues to address

24. ★★★★★негативный опыт без конкретной причины· без конкретики

    Misrepresentation of Vehicles. I recently booked a vehicle transfer with Transfeero that turned out to be a broker for subcontracted private companies, and my experience was far from satisfactory. We arranged for a transfer in Montego Bay, Jamaica, expecting a private luxury vehicle, specifically a Mercedes or Chevy Suburban, based on their advertised services. Unfortunately, what we received was quite the opposite—a basic level vehicle that did not meet the expectations set by the booking description. The misrepresentation of the vehicle was disappointing and left us feeling undervalued as customers. When we reached out to customer service to express our concerns, we were met with a lack of accountability. It was frustrating to see that they did not acknowledge the issue or offer any form of resolution. Overall, I cannot recommend this vehicle transfer company. If you're looking for a reliable and honest service, it might be best to look elsewhere to avoid the disappointment we faced.

25. ★★★★★негативный опыт без конкретной причины· без конкретики

    No driver info. My ride is in one hour and I have not received the driver’s info. The bot chat is useless. It repeats the same irrelevant I formation. I am not sure if they charged me without assigning a driver? There shiuld be a live person available for help.

26. ★★★★★негативный опыт без конкретной причины· без конкретики

    Worse experience ever, don’t download or use Transfeero. The drive didn’t and won’t wait for more than an hour, since airplane delay and no refunds whatsoever.

27. ★★★★★подписка и платные ограничения

    COMPLETE SCAM. Cancelled our ride to the airport 57 minutes before our scheduled pick up with no explanation. Absolutely horrible and nearly cost us our flight home.

28. ★★★★★негативный опыт без конкретной причины· без конкретики

    Won’t work in Armenia. Tried to book a trip today. “An unknown error occurred” app says. Won’t work from the second try either.

29. ★★★★★негативный опыт без конкретной причины· без конкретики

    Left stranded. My flight was delayed and customs was over an hour. Granted, I was 30 minutes past the allotted hour. I was in contact with the driver and asked to pay more for them to wait. They just left $587 dollars down the drain with no ride.

30. ★★★★★подписка и платные ограничения

    Never Again. Booked this service to get from Heathrow to Camden. My flight was delayed so I sent a message to let them know about 12 hours before my scheduled pickup. They responded saying that it should not be a problem and I should contact the driver. I tried that but got no response. Got to the airport and did not see anyone holding up a sign. I called the company and after being on hold for 12 minutes I called back and selected “new customer” at the prompt. She checked the booking and said that the driver had rejected the booking change. I asked what was I expected to do. She said it’s not your fault, it’s not the company’s fault and it’s not the driver’s fault. I’m the one out $90 and am sitting in a cab that will cost me a lot more when I get to Camden. I had another booking with them for next week but needless to say I have already cancelled that. NEVER AGAIN!!! Sorry that I can’t give zero stars.