Home Chef: Meal Kit Delivery

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подгружаю остальные отзывы

1. ★★★★★негативный опыт без конкретной причины· без конкретики

   Can’t pull up recipes. If your paper recipes don’t work you gave to pull it up in a browser. The app won’t allow you to pull up the recipes.

2. ★★★★★подписка и платные ограничения

   Shipping charges. If you would stop charging so much for shipping charges I would order more meals. Instead I have to take off a meal just to pay for your $10.95 shipping fee. Why don’t you add 50 cents to each meal instead of charging such a large shipping fee?

3. ★★★★★негативный опыт без конкретной причины· без конкретики

   Unacceptable Delivery Practices. The meals themselves are good. My concern is the delivery process. My previous shipment arrived a day late with fully thawed ice packs and soggy packaging. This week’s shipment was assigned a 9 PM–12 AM delivery window despite containing perishable food and temperatures in the mid-80s. Customer service needs to improve communication and delivery reliability.

4. ★★★★★подписка и платные ограничения

   Late box non functioning app. After my box was lost and 2 days went by, I attempted to “chat” in the app. Suddenly I can’t do any chatting or reporting of my lost box. Error messages. Attempt to log in on website and am told the boxes are packed to withstand an additional day in transit and a refusal to offer me anything. So we just ignore lost boxes and try to convince customers it’s okay? Refuse to even acknowledge an issue or refund? And the app doesn’t even work? This will be the second time I cancel my subscription for the exact same reason! After so many boxes they just stop caring and never ship them. Will be doing chargebacks since customer service doesn’t care.

5. ★★★★★подписка и платные ограничения

   Wait til you try to cancel!. This wasn’t what I thought it was at all. I wanted pre-made meals to just microwave. So I’m trying to cancel and they put you through h*ll to try to do that. Make sure if you’re canceling to pause your subscription WAY out because I can see this is going to be a hassle. Ridiculous process!!!

6. ★★★★★пропадают данные, история или прогресс

   Extra careful when you travel. Since I’m taking international trip, I skipped the whole meal however, dates kept sending the mail wide. I’m in the other side of the word and I spark them. They say it was my fault. Yeah clearly I kept the meal. They’re telling me. It’s my fault. They don’t listen and I cast to activate account. However, they even delete my account. Yeah, this company is piece of S.H.ㅣ.T.

7. ★★★★★подписка и платные ограничения

   Don’t bother. The app does not always save your changes and customer service will only cite the last time you logged in. If you choose to use this subscription, screenshot every finalized order to prove your changes or you may get stuck with unwanted food you can’t eat.

8. ★★★★★негативный опыт без конкретной причины· без конкретики

   EXPENSIVE. The meals are very expensive and are constantly missing ingredients. I would stay away and try another company.

9. ★★★★★негативный опыт без конкретной причины· без конкретики

   App has changed, no good now. I don’t know what they did to this app, but it now freezes every time I open it. I can edit my upcoming meals, and that is all. Even that has been made awkward, forcing you to go through the whole menu cycle repeatedly instead of being able to edit the entree meal choices more than once.

10. ★★★★★негативный опыт без конкретной причины· без конкретики

    WTF. Home Chef tempo

11. ★★★★★негативный опыт без конкретной причины· без конкретики

    Bad Business Practice. The app lack basic functionality to allow for automated reminders on the last day to change or cancel orders. I suspect not having such basic features, allows them to ship more orders.

12. ★★★★★негативный опыт без конкретной причины· без конкретики

    Terrible Customer Service. My order had a problem w my discount and the customer service agent didn’t understand me so I got frustrated and told her to cancel the order and she did then hung up on me. Someone reached out to email me that they were going to try to fix things so I was going to try it but they wouldn’t give me my original Promo of “one free item for life” so I gave up and cancelled again. I love Hungry Root anyways and also Force Factor is partnering w Sakura so they will be a better choice anyways and the customer service with Home Chef is truly terrible.

13. ★★★★★негативный опыт без конкретной причины· без конкретики

    Slowest, choppiest app on my iPad. Ever since the app is rebuilt, it is only getting slower and slower, to the point that clicking on anything becomes a challenge

14. ★★★★★негативный опыт без конкретной причины· без конкретики

    Prepared Meals, Should You Or ?. What a wonderful experience this has been! There’s a great variety in the meals and they’re absolutely delicious. I’ve tried other meal service companies, but picking out the meals and editing or pausing or easy and seamless, but most of all I feel like I’m getting a good balance of protein and vegetables and it’s always delicious!!

15. ★★★★★негативный опыт без конкретной причины· без конкретики

    Not impressed. First order placed last week. Was supposed to be here today. It’s not. We were planning on using it tonight for dinner. It’s now after 8pm. Try to chat with support, app crashes. This is not a good first impression. I will be canceling. You had one shot and you blew it.

16. ★★★★★подписка и платные ограничения

    Missing ingredients in every delivery. I quit my subscription to Home Chef because every delivery had either wrong or missing ingredients. I don't have time to go through every ingredient, compare that to what they charged me for, and reach out to support for a credit every week. Might as well go shop for the ingredients myself. Home Chef did not make my home cooking simple.

17. ★★★★★негативный опыт без конкретной причины· без конкретики

    Selling my information to the dark web.. I have been notified by my fraud alert service that Home-chef was breached allowing mine and 8,717,691 members records data on file to be released. This isn’t been publicly addressed by the owners of Home-chef. Please make this a priority to protect your customers from fraud.

18. ★★★★★негативный опыт без конкретной причины· без конкретики

    Poor or missing ingredients. I was missing or received poor ingredients almost weekly and they would be very stingy with credits to make up for this poor quality. Definitely not worth the price.

19. ★★★★★поддержка не отвечает или не решает проблему

    Don’t use this app. My first order was missing the chicken for the meal I ordered, second order was delayed a day, with the app saying it was going to be delivered the next day (Tuesday), however I just received an email saying I won’t get it until the next day (Wednesday). Customer support is useless as it just keeps saying the same thing. Additionally you will need to download 2 apps as you won’t be able to track your package through this one. Overall a complete waste of time.

20. ★★★★★негативный опыт без конкретной причины· без конкретики

    STILL BUGS. Literally none of the buttons work. I can’t open the cookbook, I can’t see what’s upcoming, I can’t open account settings, I can’t manage the delivery that’s showing on the dashboard—nothing.

21. ★★★★★негативный опыт без конкретной причины· без конкретики

    Stay away if you food allergies. Home Chef is not usable if anyone in your family has a food allergy. Ingredients with allergens are no longer labeled when choosing meals and allergen labeling on individual ingredient packages are hard to read or even missing entirely. It is very dangerous to use this service if food allergies are in play. Other meal kit services are much safer. Look elsewhere if you have allergies.

22. ★★★★★негативный опыт без конкретной причины· без конкретики

    App doesn’t work and produce is just ehh. Unfortunately, the app is working less and less, and heaven forbid. I don’t get a recipe included in my box because it’s not letting me go back to my cookbook, and out of all the boxes the produce is only good one out of every four.

23. ★★★★★негативный опыт без конкретной причины· без конкретики

    Fix your app please. Please fix your app. The problem is, when i look at a particular food item, when i exit back out of it, the app scrolls back to the top causing me to lose my place. It used to not do this. I’ll update the review when you guys fix this.

24. ★★★★★подписка и платные ограничения

    Terrible. Frequently left out important items or sent wrong protein choice. Box never sent at least 3 times but they did give refund except for most recent time they wouldn’t. I had to call to cancel my subscription after that.

25. ★★★★★подписка и платные ограничения

    Disappointed. Disappointed in a couple of things first off, the delivery was way late and way past dinner time(after 7:30pm when delivery time was 1-7 pm) I tried to resolve it with customer service and they said they will give me 50% off my next box. OK, so next box comes and the shrimp that’s suppose to be deveined and cleaned is not at all. The premium meal they sent farm raised nasty shrimp that was full of veins. Just wow.

26. ★★★★★обновление сломало привычный сценарий

    New update broke app. Meal menus won’t load

27. ★★★★★подписка и платные ограничения

    Just don't. Last time I used it every box was bad and had to get a refund I got sick of getting bad meat and a box that was leaking 🤯

28. ★★★★★негативный опыт без конкретной причины· без конкретики

    Chicken and veggies for a price of eating out. Very poor experience with this nonsense food delivery system. Menu consists of mainly chicken breast and veggies. Arrived late and was spoiled, had to toss it. Thankfully got refunded. Will not recommend.

29. ★★★★★подписка и платные ограничения

    Terrible to do business with. I enjoyed the meals but they would frequently get delivered to the wrong address or not at all. They refuse to do anything about it and do not even compensate customers for the inconvenience. I would feel ok if they made an effort to make things right, but I will be canceling my subscription.

30. ★★★★★негативный опыт без конкретной причины· без конкретики

    Fake. As much as I love Gordon Ramsay, he should not have made the service. They are not clear on directions of what they’re supposed to be telling the customer. They took money from my account that I did not authorize. I didn’t even get a chance to pick my meals for that and then had the audacity to give me back 50% of $122 they took out of my account that I did not authorize. That is disrespectful. And poor business tactics. Don’t waste your time with this. You better just cooking at home.