Blue Apron: Meal Kit Delivery

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1. ★★★★★негативный опыт без конкретной причины· без конкретики

   Love the service but they made the app so much worse. The app is garbage now. Your current week’s recipes are so hard to find now. They also took away the ability to look at all recipes.

2. ★★★★★блокировка или удаление аккаунта без объяснений

   Multiple Charges. Every week I get 2-3 charges on my bank account for my single order. They say that they do “test transactions” to make sure the account on file is active. If anyone knows about test charges they are usually $1, or something that isn’t taking $200 from you for 3-5 business days! I am cancelling and you should too. Also when you first call customer service it is definitely an AI woman speaking. They are basically taking your money and using a bogus excuse about an automated system that they have no control over to fraud you. Then they keep saying to call your bank. Cancel now.

3. ★★★★★подписка и платные ограничения

   Shoves ads in your face. I’m already paying for a subscription service (with meals worse than hello fresh) and yet they still shove multiple pages of ads in my face that I have to close out of whenever I open the app.

4. ★★★★★негативный опыт без конкретной причины· без конкретики

   They ruined the app. I am a long time subscriber. Recently, they changed the app so that it only shows two weeks in upcoming orders. This is very inconvenient when you want to look ahead to plan meals and to skip weeks when planning a vacation. I don’t want to have to remember to check the app to see if I can skip a week in the middle of my vacation.

5. ★★★★★негативный опыт без конкретной причины· без конкретики

   Arrived at midnight. Sat out all night on my front porch after arriving late

6. ★★★★★негативный опыт без конкретной причины· без конкретики

   Tracking my information. I would like to get the app, however , having read your disclaimer you track like crazy & I don’t see where I can opt out of tracking. I like your 5 min meals esecially!

7. ★★★★★негативный опыт без конкретной причины· без конкретики

   The New App Really Sucks. I have used Blue Apron for many years. This new app is extremely poorly designed. The old app you could make modifications or cancel quiite easily up until the cutoff. Not with the new app. You have to email, which they only reply when it is too late. Also, I have ended up with 2 boxes on the same day more than once and nothing the following week. The old app there was never this problem. I have allowed time for them to fix this but it really doesn’t seem to be a priority. Add in mixed up and missing items, and Blue Apron isn’t the excellent service it used to be.

8. ★★★★★негативный опыт без конкретной причины· без конкретики

   WHY?. First order started off wrong; placement of delivery was not as specified; probably negates any future orders

9. ★★★★★подписка и платные ограничения

   They send you empty boxes then charge you. They send you empty boxes then charge you, biggest scam ever.

10. ★★★★★негативный опыт без конкретной причины· без конкретики

    Horrible app. I can’t even change orders on the app. Every time i try to change my order and click on add items, it just closes the order view window. It is impossible to change upcoming orders on the app.

11. ★★★★★негативный опыт без конкретной причины· без конкретики

    Bring back the old app. New app UX is just awful. I can never find my current order, definitely can’t use it to cook with anymore. It takes me through the welcome tutorial each time I come to the app and tapping “add items” works 25% of the time. Did they test this with users at all?

12. ★★★★★негативный опыт без конкретной причины· без конкретики

    Horrible Service - Never Delivers on Time. I have ordered 3 times with this app. There are always issues with its delivery. Sometimes it won’t deliver. Sometimes it will deliver late. You cannot plan meal prep around their kits. I would not recommend using it at all.

13. ★★★★★негативный опыт без конкретной причины· без конкретики

    Got white bread instead of brioche meal without the brioche don’t understand if you don’t have the r. Send regular white bread instead of brioche for a chicken meal horrible if you don’t have the right bread, don’t send the mail you ruined the whole meal now I got white toast I’ll send you a picture. One star probably gonna go somewhere else and try a different meal program.

14. ★★★★★негативный опыт без конкретной причины· без конкретики

    New app design is horrible. The old app was so easy to use. Been a member since 2016 and they should fire the UX designers of their new app.

15. ★★★★★негативный опыт без конкретной причины· без конкретики

    Redesign is horrific. The redesign of the blue apron app is comically bad. There isn't nutrition information until days before your order and they've removed half their filters while dramatically increasing the number of meal options making it way hard to make decisions. It's also difficult to save changes, navigate, and modify orders. I've been a subscriber since 2016 and I'm starting to look at different meal delivery services. Please, PLEASE revert back to the previous app. Ewith the undesirable business model changes, at least the digital product won't be such a dumpster fire.

16. ★★★★★подписка и платные ограничения

    New App=Horrible. Long time customer. I even took a break and tried a few other meal delivery services a few years ago but came back to blue apron because it was the best fit for me. HOWEVER, this new app is hard to use and makes it seem like there are two different blue aprons. I enrolled in that stupid auto ship every two weeks but somehow it doesn’t know how to calculate what a week is and wanted to send me one every week and now it seems like every 3 weeks. This new app is not user friendly at all. After this week’s delivery I’ll be canceling my subscription because it’s too hard and frustrating to use. I would not recommend to a new user.

17. ★★★★★негативный опыт без конкретной причины· без конкретики

    Bad app redesign. Love the service, hate the new app redesign. Very confusing user experience.

18. ★★★★★негативный опыт без конкретной причины· без конкретики

    Long time customer. Been a long time customer ~6 years. The company and quality has been on a downward spiral since being bought out in 2023 this lasted Blue Apron+ chance is terrible. Customer service is now a random phone number that no one seems to be triaging. Can’t get help if there are any issues with the orders now. I’ll likely be canceling and finding a new service.

19. ★★★★★негативный опыт без конкретной причины· без конкретики

    Reduction in Vegetarian options. I started blue apron when it was a start up over 10 years ago. I orders and made meals every week. This new update is terrible. The app is terrible and there is a huge reduction in vegetarian choices. Also please explain to me how a vegetarian pizza can be sold out but if I add chicken to it it somehow becomes available?? Extremely disappointed. I’ll be looking for another food delivery service

20. ★★★★★негативный опыт без конкретной причины· без конкретики

    Terrible update. Hate the changes made to the app, the instructions lost the checkmarks and the continuous scrolling navigation makes it very inconvenient, went back to using the paper instructions

21. ★★★★★негативный опыт без конкретной причины· без конкретики

    The Change Was So Bad. Ever since the “update” to Blue Apron, the app has been terrible.

22. ★★★★★подписка и платные ограничения

    New update is horrendous. I never write reviews but this new update has been so bad that it is actively making me want to cancel my subscription. It feels like this update was made by someone who does not use this service. It’s incredibly difficult to find the current box with instructions and is clearly now just meant for managing your upcoming boxes. This is incredibly frustrating when I was so used to using my phone for the guided instructions. This morning I also got an email stating that many meal kits were sold out and to go in a choose mine. That’s fine except why did the service remove the meal kits that were already scheduled from my box? That was really my last straw.

23. ★★★★★негативный опыт без конкретной причины· без конкретики

    Leaving after 12 years. I was an early adopter of Blue Apron and have been a loyal customer for almost 12 years. I’ve ordered almost every week, and with relatively little hiccups. Now that Wondry has taken over, my order was delivered last week at 9pm, when it used to come in the morning. They are telling me menu items are sold out that I reserved as soon as the menu option was available, I think 3 weeks ago (I always go onto the app and pick out my meals weeks ahead of time.). Sad to see it get this bad, but thankfully there are many other options available now.

24. ★★★★★негативный опыт без конкретной причины· без конкретики

    Horrible Update. What in the world did you do to this app? Fire whoever approved this new direction. Everything about it is terrible.

25. ★★★★★подписка и платные ограничения

    Difficult to use. New app is hard to navigate and understand. Support team is unresponsive. I also believe it is more expensive now. Items are also mostly sold out quickly. A huge, huge downgrade over all. Seriously considering ending my subscription.

26. ★★★★★негативный опыт без конкретной причины· без конкретики

    New app destroys key functions. I am really unhappy with the new app. I can no longer sort for low calorie dishes, and I cannot log my nutrition from the app. This is annoying enough that I may cancel. To top it off, there is no place for feedback on such a huge change. Texting a bot seems to be my only option. Very sad. I have been a happy Blue Apron customer for years but this may be the end.

27. ★★★★★негативный опыт без конкретной причины· без конкретики

    Very Disappointing. App update fail. Loss of guiding meal prep features which was extremely helpful, filter options no longer include healthy minded options (lower Valerie etc.). Many options do t even state nutrition or calorie detail any longer. The same meals are being auto selected two weeks in a row. Just a huge fail!

28. ★★★★★негативный опыт без конкретной причины· без конкретики

    The app won’t let me log in.. The only way I can use Blue Apron now is through the website.

29. ★★★★★негативный опыт без конкретной причины· без конкретики

    Update 5.0.1 missing key features. I am disappointed in removal of some key features in the latest update. When I have to report a problem with the order- I now have to text with customer support rather than submitting an issue through the app. The texts are incremental and do not get a response. Please return submit an order issue option (with pictures) on the app. Update: Customer service still has not gotten back to me. Also, the saved favorite recipes option is gone. Worst update ever.

30. ★★★★★подписка и платные ограничения

    Horrible Support. 6-hrs later I’m still trying to cancel my subscription. This new launch has serious problems. I can’t log in. It doesn’t recognize my email. I was connected thru Blue Apron’s new website to a TEXT Support instead of waiting on the phone for help. “Juvay” just asked for my password. These kinds of companies NEVER ask for passwords!!! It feels scam-ish. I’ve decided to cancel.