Instacart: Groceries & Food

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1. ★★★★★негативный опыт без конкретной причины· без конкретики

   Impossible to Order from local Walmart. Can’t change information in my Acct

2. ★★★★★подписка и платные ограничения

   Order always late. I can’t figure out anywhere else to leave a review about how my order is consistently over an hour late from the window I paid for.

3. ★★★★★негативный опыт без конкретной причины· без конкретики

   Delivery driver picked up food and cancelled. Delivery driver picked up my food order, headed towards us for delivery, and then cancelled the order. Then insta cart just says sorry, better luck next time. WTF.

4. ★★★★★отмена невозможна: платишь за заказ, который не состоится

   Worst customer service support. I ordered my lunch through Instacart, but it was delivered to the wrong address—where it actually went, I have no idea. When I contacted customer support, they only refunded the base cost of the order while keeping the 20% tip, service fee, and delivery fee. It makes no sense to charge customers for a service that was never successfully provided. What was even more disappointing was the lack of concern shown by customer support. My issue was never genuinely heard, and there was no discussion about what went wrong or how they would prevent this from happening again. As a result, I was left without my lunch, had to spend additional time arranging another meal, and still lost money on fees and a tip for an order I never received. This experience was frustrating, disappointing, and not what I expect from a company that charges service and delivery fees. I hope Instacart reviews its customer support process and refund policy so customers aren’t left paying for mistakes they didn’t make.

5. ★★★★★негативный опыт без конкретной причины· без конкретики

   Total BS. If you happen to get things delivered by a normal person you’re one of the lucky ones. And the whole temperature controlled thing is such BS !!!

6. ★★★★★вылеты, зависания и ошибки

   Eggs. Almost all my eggs are broken because the shopper put my chicken, carrot and everything else on my eggs

7. ★★★★★негативный опыт без конкретной причины· без конкретики

   Absurd prices. 7.99 delivery fee and 2.49 service fee is genuinely absurd

8. ★★★★★подписка и платные ограничения

   Terrible Service. Trying To Refund A Item That Was Accidentally Added To Cart But Doesn’t Allow The Option To

9. ★★★★★курьер взял два-три заказа

   Don’t download!. I used the Instacart app to purchase a restaurant delivery. The items arrived cold the drinks were spilled. My son’s burger missing its cheese. When I contacted customer service, they’re from another country likely in the Middle East, they’re unwilling to help they informed me that they cannot guarantee that your warm food will arrive warm nor if you have cold items, it won’t arrive melted or spilled. There is no way that they can issue refunds for food that is not satisfactory to the customer particularly if it is not warm. If they don’t like what you were saying, they will end I contacted the chat multiple times and each time they would end the chat and tell me to have a good day. I recommend using DoorDash or Shipt their customer service is phenomenal!!!

10. ★★★★★негативный опыт без конкретной причины· без конкретики

    Nope!. Not worth the extra fees…. Very inconvenient!! deleting and never using again!

11. ★★★★★подписка и платные ограничения

    Wrong item delivered and support will not resolve it. I ordered a vacuum cleaner through Instacart and received a mop instead. This was not an approved substitution, and it was not the same type of product or the same value. Before delivery, I contacted support because the shopper appeared unable to understand my written English instructions. The shopper showed me the item they intended to buy, and I specifically told them not to buy it. Support told me to reschedule the order so I would get a different shopper. I did that, but Instacart assigned the same shopper again. I only realized this after delivery. Since then, I have been stuck in a support loop for days. I was told I would hear back in 24 hours. After 24 hours, I was told to wait another 24 hours. I was given one case number, then later another case number. Chat responses feel scripted, and even when I ask for a human, the app keeps pushing me back into repeated prompts and apologies. Instacart also told me by email and phone to return the mop to Home Depot. That is not a fair solution. I ordered delivery because I cannot travel to the store. The mop is cheaper than the vacuum, is not the item on my receipt, and may not scan for the amount I was charged. I paid Instacart for a vacuum cleaner. Instacart delivered the wrong item. Instacart should refund me directly or issue credit for the vacuum amount instead of making me fix their mistake myself.

12. ★★★★★негативный опыт без конкретной причины· без конкретики

    Disappointed Customer. Instacart canceled my order unnecessarily and I had a credit of $30 and they did not add my credit back!!! I am very disappointed with Instacart I order from them daily!!

13. ★★★★★негативный опыт без конкретной причины· без конкретики

    No easy way to check customer service. Amazing shopping, but having a hard time chatting with customer service about delays and very weak compensation nothing significant

14. ★★★★★негативный опыт без конкретной причины· без конкретики

    DO NOT ORDER FROM INSTACART. I order a butter squishy and a banana squishy and it was out of stock but I could still buy it and I bought it and the next day it said the order is canceled

15. ★★★★★негативный опыт без конкретной причины· без конкретики

    Quality Tanked/Terrible Customer Service. As the title says, the quality has gone way down, shoppers are rewarded based on speed, not accuracy: so they do not care if your order is correct or they find suitable replacements. If you contact customer service, they will gaslight you and never offer any remedies. I highly suggest ordering direct from a local grocery store. Apps like this are a disservice.

16. ★★★★★негативный опыт без конкретной причины· без конкретики

    Fees fees and more fees…. Too many fees and taxes for fees….

17. ★★★★★подписка и платные ограничения

    Misleading delivery times. I’ve been an Instacart customer for quite some time now. Most of the time it’s pretty good. But lately I’ll place an order. Instacart will say the shopper has received the order. I placed an order for five items to a store that is only five minutes away from me and I paid for priority. The order took an hour and a half to get to me!!!! then the Instacart shopper told me she had just received the order 45 minutes after I had placed it. I couldn’t get Instacart to help me because there help Center is all Robots!!! it was extremely frustrating and it’s not the first time it’s happened to me.

18. ★★★★★негативный опыт без конкретной причины· без конкретики

    Fraudulent company!. Shoppers beware! Instacart is NOT saving you time when the practice deceptive delivery window pricing and your order gets delivered hours after the promised time frame! Absolutely ridiculous and the customer service! It’s essentially just a money grab!!!!!

19. ★★★★★негативный опыт без конкретной причины· без конкретики

    sad. really sad that you hire drivers who mess around with peoples orders. and smoke weed and all the food and groceries smell like weed. disgusting

20. ★★★★★подписка и платные ограничения

    Waste of money and time. Waited over 3 hours for a courier to be assigned even with priority payment

21. ★★★★★подписка и платные ограничения

    Markup. Before you use Instacart, just remember that you are paying a markup of 10%-30% per product plus all the Instacart additonal fees and tip. Instacart used to be a great service but the cost alone makes it not worth it. Delivery service is just bad as shoppers work for instacart for money and don’t really provide a good service.

22. ★★★★★подписка и платные ограничения

    Always a disappointment. It’s never fails, the delivery people can’t follow directions and put the items in the proper place, it’s like a game of hide and seek. If you are disabled it’s quite difficult looking for your food or groceries and then having to lift them up stairs because they didn’t read the directions. The high fee’s adding 25 to 30 dollars is ridiculous, and then they never have what the store has advertised so you don’t get half of your list but still pay the fees, and if you cancel the order because you are only getting 2 thing a out of 15 the charge you a penalty! Very disappointing!

23. ★★★★★негативный опыт без конкретной причины· без конкретики

    Muy caro y muy tardado el servicio. Si no te cobran por una cosa te cobran por otra y además aunque dejes propina o pagues por “prioridad” los pedidos te los mandan desde otras ciudades a kilómetros de ti lo cual si tienes planeado comprar algo para el desayuno lo recibirás hasta la hora de la comida en la tarde

24. ★★★★★негативный опыт без конкретной причины· без конкретики

    Last 3 orders in a row failed. Shoppers either canceling after shopping and wasting time or shoppers stealing my order.

25. ★★★★★подписка и платные ограничения

    Beware of the times given. Basically, not set upfront, but the delivery times given are estimated. Even if paying for priority, which could still be hours late. They say you will get a refund but you better keep your eye on that. It comes as a credit. Good luck talking to a person because the AI is in charge. This is just my opinion.

26. ★★★★★подписка и платные ограничения

    Sketchy. Just got charged for an annual membership. Talked to customer support and they stated I had signed up last year. I never did. If you look it up on Reddit you can see this happens a lot and they’re being sued for it.

27. ★★★★★подписка и платные ограничения

    Worst app. They’re not organized they do not deliver your things or follow directions and they don’t care to refund what you waste

28. ★★★★★подписка и платные ограничения

    Paid for faster delivery and waited an hour and a half. Paid for faster delivery and waited an hour and a half and I reached out three times about it and they said it’ll be an hour and half doesn’t matter what I paid. So why am I being charged??? And still waiting for dinner even though I paid for it to be here faster.

29. ★★★★★негативный опыт без конкретной причины· без конкретики

    Terrible order. I was very specific about my order and NONE of it was followed.

30. ★★★★★негативный опыт без конкретной причины· без конкретики

    Not recommended!. I’m switching to a customer friendly service that doesn’t lock you out when you call them for a problem.