7NOW: Food & Drinks Delivery

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подгружаю остальные отзывы

1. ★★★★★отмена невозможна: платишь за заказ, который не состоится

   Can’t use money stored on account. Title pretty much sums it up. I put money in my 7-11 wallet and whenever I try to make a payment for a delivery order it’s never an option. I feel I was scammed. Will be canceling membership after this month.

2. ★★★★★негативный опыт без конкретной причины· без конкретики

   No help. I can’t even get in touch with a csr this app ghetto unprofessional this my last time ordering

3. ★★★★★блокировка или удаление аккаунта без объяснений

   Abysmal Customer Service. I’ve been a gold pass member for years and the value used to be great but order accuracy has fallen off a cliff. My last 5 orders have had issues and customer support has finally followed suit. If you run into issues just dispute with your bank. That’s literally what the last customer support person told me before ending the chat.

4. ★★★★★негативный опыт без конкретной причины· без конкретики

   Drivers are terrible and customer service is worse. Driver didn’t even come to my house but reported they did now I have to wait for 5 to 10 business days for my money back. Horrible service.

5. ★★★★★негативный опыт без конкретной причины· без конкретики

   Doesn’t work. It tells me that my local store doesn’t sell cigarettes at all. Clearly faulty. I wasted time downloading this app. iPhone 17 and the store is five minutes away. Useless app.

6. ★★★★★негативный опыт без конкретной причины· без конкретики

   Worst support of any app. Constantly having to double or triple check to make sure promotions are active, try to get in contact with support about promotion that you seen, support will then not give you anything at all when it doesn’t work/load/was old and technically “expired” but has the unrealistic expectation that you’ve saved/ screenshot their wrongly or overly offered promotion, as if it is normal behavior to do that any time you see a promo in any app, they know it’s an issue, you can describe the exact promotion, they will not honor it, nor will they do anything about it ever, has now happened 4 times, not including the time the store cancelling order on accident, then refusing to honor back the single use code that was wasted in the mess up of the order on the stores behalf

7. ★★★★★вылеты, зависания и ошибки

   Beware. Driver only spoke Russian arrived 1 minute early in my neighborhood but apparently couldn’t read address numbers! After two additional residents tried guide guide him he played “no speak English “card! Ultimately pizza order arrived frozen!

8. ★★★★★недостающая позиция: вернут пять долларов вместо еды

   No good. Put in my order driver went to drop it off was missing items sent it all back and kept all my money almost 38 dollars.

9. ★★★★★негативный опыт без конкретной причины· без конкретики

   bad customer service. Bad customer service, bad products.

10. ★★★★★вылеты, зависания и ошибки

    App stopped working. Stuck on the logo screen. Deleted and reinstalled, nothing. Rebooted my iPhone, nothing

11. ★★★★★негативный опыт без конкретной причины· без конкретики

    Bottom of the barrel delivery. I ordered drinks for myself and some friends, and they contracted someone on Ubereats. This person was riding their bike across town at 11:45 PM to pick up our alcohol. When we go to cancel the order, we’re threatened that we’re going to be charged regardless. Typical behavior of those that own 7/11.

12. ★★★★★подписка и платные ограничения

    Customer service sucks.. My food came raw. I tried to get a refund but it’s all automated and it only gave me a partial refund on my item. You can’t talk to an actual person. This service is terrible.

13. ★★★★★негативный опыт без конкретной причины· без конкретики

    ZERO. Nothing gets delivered , don’t believe the hype or the coupons. They just want to waste your time and rage-bait you

14. ★★★★★отмена невозможна: платишь за заказ, который не состоится

    Scam-like app(reported to BBB). They run a monopoly on being able to delivery tobacco products when a lot of companies can’t, they know this and take advantage as they don’t have many direct competitors. Many users including myself, report major issues with orders resulting in loss for the customer. If you place an order, pick the correct substitutions you want, youre still often given something you didn’t select. IF YOU IMMEDIATELY CALL AS SOON AS UNAPPROVED SUBSTITUTIONS ARE SHOWN TO YOU, THEY TELL YOU YOURE GOING TO PAY FULL PRICE FOR IT, AND THERES NO EDITING. YOU WILL NOT BE ABLE TO CANCEL FOR A REFUND AT ANY POINT. There was even a 2 hour window for pickup to edit this, but customer support refused. The item wasn’t even a close match? I ordered Vuse pods and got juul pods? I stayed clearly how this was incompatible, not on my substitutions, and that I was not going to pay for it they still delivered it anyway and told me to contact my bank. Definitely reported this business tactic to the BBB.

15. ★★★★★негативный опыт без конкретной причины· без конкретики

    Just use another app. The drivers have stole my food multiple times. Support is terrible. Should’ve just ordered DoorDash. I went on here bc of the 10 off promo, that didn’t work placed the order anyway and they stole it.

16. ★★★★★негативный опыт без конкретной причины· без конкретики

    You will never receive your order. Order was considered on the app “out for delivery” for 2 hours before being cancelled. They don’t deliver themselves and unlike every other delivery app you can’t expect anyone to deliver your order.

17. ★★★★★поддержка не отвечает или не решает проблему

    Terrible app and customer service. Not sure why 7-Eleven is releasing another app, but I downloaded it anyway to get a promo. Once downloaded, the app thought I was in Canada. I couldn’t select my delivery address as a results the customer service support was useless as usual. I honestly hate this company because every time I pre-order from them they give me the wrong products.

18. ★★★★★заказ доставлен - еды нет: отказ в возврате как норма

    EASY TO GET SCAMMED. My last few orders have had issues being delivered when I had no issues before. My most recent order was being given from driver to driver and marked as delayed in the app. The same thing happened to my last order and it never got delivered so I was forced to cancel. THIS TIME, my order was marked as delivered without being delivered! I contacted support and they refused to give me a refund because “Our data confirms that all items were scanned and delivered by skipcart.” WITH NO DELIVERY PHOTO MIND YOU. I was fine with not receiving my order but stealing my money crossed the line! I will never use 7Now delivery again.

19. ★★★★★негативный опыт без конкретной причины· без конкретики

    Horrible. Horrible app, HORRIBLE customer service, the drivers steal and they don’t do anything about it

20. ★★★★★негативный опыт без конкретной причины· без конкретики

    Hot Garbage. The actual worst app

21. ★★★★★подписка и платные ограничения

    Shady business and bad app. Shady as hell business. I placed the order for pickup, and the order was not ready for HOURS. As soon as it show ready for pickup, they give you less than 15 minutes window before canceling the order. On top of that, my order showed "not eligible for refund". So they just decide to steal my money? Now I have to deal with dispute. This happened twice with different stores selected

22. ★★★★★негативный опыт без конкретной причины· без конкретики

    Worst. Placed an order. The order for rerouted to 2 different drivers. 2 hours later and no updates. Finally had to cancel because the driver cancelled again.

23. ★★★★★подписка и платные ограничения

    Disappointed. I’ll always use seven now and I always go to 7-Eleven. It’s the store closest to me. I placed the order and they sent a Dasher to get the order the dash was dropped off my order and then he took a picture and then he picked it back up and put it in his car. I asked him why he took my order back and he said it was for somebody else. I drove to 7-Eleven, and they confirmed that he only had one order and it was mine. So I messaged the Dasher and told him there was no order, it was mine. and he said okay he will bring it back. He never brought my stuff back. And 711 is saying that because the items were scanned at the store that I don’t get a refund. The dasher even admitted he took my stuff! And I showed them messages and they are still not refunding me. I’m very upset. And ordered like $30 worth of stuff.

24. ★★★★★промокод-наживка: на оплате скидка исчезает

    Nice try. If you have a promo code it’s worth it. If you don’t, the wait time is horrible. That is if they can find a driver since it’s such a new service. If you get any thing an adult has to buy, you have to scan your id before purchase only taking time, then when the drive gets here they have to scan it again. This extra step alone makes me say no thanks. If I order through uber large sodas are $1. Full price in the app. I don’t see the value other than points.

25. ★★★★★заказ доставлен - еды нет: отказ в возврате как норма

    The stores couldn’t care less about your order. Download app. Place order at store 1 for pickup. Instantly bounces out one item as out of stock. So it knows the item is out of stock but shows as in stock and lets you order it? Store then instantly marks order as picked up less than 2 minutes after I placed the order. Place a delivery order from store #2 later the same day. Order is cancelled by the store less than 30 seconds after placing it, so now of course I have to wait 5-7 business days for my refund. This whole system is actually a joke.

26. ★★★★★подписка и платные ограничения

    Horrible service. Delivery’s are constantly labeled as complete when it’s not . Company doesn’t hold their drivers accountable any all they do is give a refund instead of fixing the problem.

27. ★★★★★негативный опыт без конкретной причины· без конкретики

    Horrible app. Every time I want to order, I have to delete and reinstall this crummy app and restart my phone, sometimes 2 or 3 times. It sucks!!! Contacted them, no response. Shame on you.

28. ★★★★★отмена невозможна: платишь за заказ, который не состоится

    order was charged never received. my card was charged order never delivered 2 hours after app saying it was otw it cancelled saying no driver my money is still not in my account that’s borrowed money fraud u can’t take money when customer has not received anything theft you are stealing from customer

29. ★★★★★негативный опыт без конкретной причины· без конкретики

    Horrible app. Don’t use this app for delivery. No way to place order notes or substitutions. Workers don’t care about fulfilling orders properly. Impossible to get in touch with a human when you have order troubles. 0 stars if I could

30. ★★★★★отмена невозможна: платишь за заказ, который не состоится

    Will Steal Your Money for Cancelled Orders. Had to cancel an order and did so before it was picked up yet I was charged full amount for the order. I checked to see if there was a credit so that I could reorder but it wasn’t. App said cancelled orders will be pending in bank account and refunds will happen in a few days. I decided not to reorder since it would take money money out of my account. The charge went all the way through a few days later instead of being cancelled and now the customer service is being dismissive and saying that the order had been picked up when I cancelled which was not reflected in the app when I cancelled. A driver had been assigned but that was it. Also there was no warning statement during the digital cancellation process that warned that my order would not be refunded. If there were a warning I would have just kept the order. Within the next few years I hope they have a class action suit for not refunding customers money under these circumstances. I understand a small cancellation fee but to take the full amount and not notifying the customer in real time that the order was picked up before they follow through with cancelling is robbery.