Carly — OBD2 car scanner

О чём пишут

Направление показывает, как тема выглядит в совокупности. Отдельный отзыв может с ним не совпадать — выбери тему и проверь её звёздный профиль и все тексты.

подгружаю остальные отзывы

1. ★★★★★подписка и платные ограничения

   Beware, they will charge you forever!. The device works reasonably well, but watch out, they will charge your credit card forever and make it extremely difficult to cancel. You can’t cancel on the app and you can’t cancel on their website. You’ll have to reach out to their customer support, at which they will tell you too bad, so sad, you have to pay for another year. This company is a scam! Their reply is very misleading. They intentionally make it extremely difficult to cancel and let’s be real… any good, legitimate company would honor their customer’s desire to cancel the day of the renewal. Instead, they say “too bad, you had to cancel a week before the renewal.” Ridiculous! Do not use or trust this company!

2. ★★★★★негативный опыт без конкретной причины· без конкретики

   Good for BMW and that’s it. Worked for my BMW 128 (12V battery change) but barely works for a Lexus LX470. Do not buy for anything other than a BMW. I can’t even read basic OBD codes for the Lexus.

3. ★★★★★подписка и платные ограничения

   Horrible Service 0 stars. I specifically asked about subscription cancellation when I signed up, because that was my main concern. I even submitted a support ticket a long time ago and was under the impression that my subscription had been turned off. Today, I woke up to an unexpected charge from Carly, which is extremely frustrating. On top of that, the tool itself has not been working as expected, so being charged for a service that doesn’t deliver makes this even worse. This feels misleading and poorly handled. I expect a full refund for this transaction and a clear confirmation that my subscription is canceled moving forward.

4. ★★★★★подписка и платные ограничения

   Don't buy, either the subscription or the Carly reader. You buy, you will regret what you've done. They are only compatible with their own software and hardware. You buy hardware, you have to subscribe their software, otherwise you can do nothing. And they will ask you pay the tariffs by yourself, which they will never specify on website before you place your order. And remember, once you purchase, you can hardly return it. Their service response is really a sht

5. ★★★★★негативный опыт без конкретной причины· без конкретики

   DO NOT BUY. never ending loading, crashes, no service and then it’s expensive this is garbage don’t bother

6. ★★★★★негативный опыт без конкретной причины· без конкретики

   Shady billing practices. Beware, automatic annual renewal and they make it a pain to cancel. Shame on you Carly. Very disappointed.

7. ★★★★★подписка и платные ограничения

   Don’t Buy. Not worth the money and they double billed me and would not offer a partial refund.

8. ★★★★★вылеты, зависания и ошибки

   App is Broken. The app is broken. Ever since I updated my phone to the most current IOS it hasn’t worked.

9. ★★★★★приватность и лишние разрешения

   No longer works. This app used to be good but now I can’t even connect to the scanner using this app it’s asking for location and I give it permission but what a waste of money this one gets zero stars!

10. ★★★★★негативный опыт без конкретной причины· без конкретики

    Scammy. Very deceptive renewal licenses. They use a loophole they are based out of a different country then the US

11. ★★★★★негативный опыт без конкретной причины· без конкретики

    Can’t read BMW F44 for coding. Update: Received a technical form to fill out so they can further analyze. However the form in google doc was not in English hence unable to fill out the form. Useless support. Purchased the scanner and the app to code F44 as it was advertised online but not able to read KOMBI, BDC and IHKA modules. Just wasted over $200 for useless tool. Very disappointed. Will have to now buy another product.

12. ★★★★★подписка и платные ограничения

    Horrible product and company. Where to start. Bought direct from mycarly. No mention of a reoccurring subscription. So paid what I thought was a one time fee. Scanner comes in and right off the start it was terrible. Took over 15 minutes to scan my car. Did not let customization like the say it does, had to look up everything it said was wrong. It is not very user friendly. Fast forward 12 months and I’m hit with a $110 charge. I was super confused and had to even look up what the company was since I wrote this scanner off as junk. It would be one thing to just be a bad product, but to have a hidden subscription that you have to cancel 30 days before renewal to avoid another charge is criminal. Junk product, junk service and a horrendous company. Buy any other one scanner.

13. ★★★★★медленная работа и долгие загрузки

    Absolute junk. Bought this scanner to register my battery for my mini. 4 years later I can count on one hand the number of times I’ve received useful information from this scanner and I’ve still not been able to get the battery to register. Customer support is slow to answer and just asks for more information days later when you’ve moved on to the next fire life has given you to deal with.

14. ★★★★★подписка и платные ограничения

    Scam. I cancelled my subscription more than a month ago and this company charged me more than $100 after canceling my subscription. They refuse to help and continue to say the charge was made through Apple services when I can clearly see the charge was made directly through the Carly company. The charge is also completely different to the subscription service I was originally paying for and this company has yet to inform me of what exactly I am being charged for. I do not recommend this device or the services you have to pay for separately to even use the device. This company frequently steals from customers and do not provide any kind of proper customer support for dealing with issues like these.

15. ★★★★★подписка и платные ограничения

    I wouldn’t recommend this to a enemy. This is by far one of the worst scan tools I’ve ever owned, takes 20 mins to scan. The pricing is severely overpriced, I have since bought a cheaper one that is not subscription based and am much more pleased!

16. ★★★★★подписка и платные ограничения

    Beware of poor business practice.. Beware of very shady business Practice. They make it very hard to cancel the automatic renewal subscription. You have to manually contact someone. I’ve canceled gym memberships easier.

17. ★★★★★негативный опыт без конкретной причины· без конкретики

    Impossible to purchase base plan. Carly advertises a ‘Ford’ plan for less than $2/mo or just $69.99/year. Um, $2 a month should be $24 a year Carly. Your math is fraudulent. There is no path I can find to purchase the lower priced, advertised option. Carly forces you to purchase their useless “smart mechanic” which I don’t want to buy. Now my expensive OBD2 scanner is a paperweight.

18. ★★★★★подписка и платные ограничения

    Subscription needed for scanner!. Carly is an annual subscription not a one time charge. So you buy the expensive scanner and then they still put you in a subscription! So be careful, there are other competitors who won't trap you into a subscription like this company does.

19. ★★★★★подписка и платные ограничения

    Buyer beware. Carly is an annual subscription not a one time charge. They don’t tell you this upfront. They don’t give you the option either to turn off auto renew. They don’t send you a reminder about the auto renew. Once they charge your card $145 for the renewal fee, they will not allow you to cancel and get a refund, even though you never authorized. There service people are terrible and unwavering, even if you call the same day of the charge. Carly should be black listed as a scam.

20. ★★★★★подписка и платные ограничения

    Scammers. Once they get your payment information, you’re on the hook. No refunds, despite the fact that the software was never activated.

21. ★★★★★подписка и платные ограничения

    Bad customer service. I had Carly for years now paying every year Now my reader broke and they refuse to send another one they want me to purchase the basic package and I already have all make and models So it’s better to buy more expensive reader with no subscription than Carly Stay away from them it will cost you a lot of money to manage it

22. ★★★★★подписка и платные ограничения

    Beware. Scam. Customer service is horrible. Beware buying from this company, I am German and I am used to this kind of arrogant behavior, but this company is an absolute scam. Buried deep in the fine print very hard to find. This is a subscription service that they charge you every year. but when ordering, I was completely under the assumption that it was a one time purchase, I ordered the full open license which was over $100 US. They also did not tell me anywhere, even in the fine print that I might have to pay an import duty tax on the “free “OBD2 scanner module. But another German company, DHL decided to hold that hostage for $30 before it would be delivered.. Immediately when I found out that this was going to be a subscription service long before the OBD 2 module was shipped, I tried to cancel. They will not issue a refund at all. No matter what. There is no possible way I could use the software without the scanner module that is being held hostage by DHL . Because I refuse to pay another extortion fee. So I deleted this app off of my phone and tried to close my account, but I was informed that even closing the account does not cancel the subscription. You have to get on your knees and beg these people for them to cancel the subscription. And guess what even though it’s been paid for, that subscription is canceled, you lose that money. You can’t use the year that you just paid for because it all goes away, pufff….. into thin air. Now you see it, now you don’t.. Like magicians just gone. if I didn’t have to be in United States for work, I would fly back to Germany and alert the proper authorities of this because they are clearly scamming people and they know it.

23. ★★★★★подписка и платные ограничения

    Not as feature-packed as hoped, unethical.. After seeing what Carly can do for BMWs (coding and diag) I figured it would be great for my other vehicles (mostly Mazdas and Toyota). It turned out that the other scan tools I use do the same thing, making Carly redundant and useless. It is a subscription service, however Carly provides no notice of billing. Write down the date of purchase because if you forget to cancel 30 days prior to your anniversary date they will charge you and they will refuse to refund you. What is unethical is that each year THE PRICE INCREASED WITHOUT NOTICE. Save your money for a real automotive scan tool. Carly is total garbage.

24. ★★★★★негативный опыт без конкретной причины· без конкретики

    Does not work. Can only use livedata

25. ★★★★★подписка и платные ограничения

    Scam. I paid for license and the scanner showed up but my car model wasn’t available(2013 bmw f30) really feels like a scam they stole 100 bucks from me and the funny thing is they don’t have a customer service number, they’ll offer you a partial refund less than 50% and dismiss you. Feel really dumb buying this thing.

26. ★★★★★подписка и платные ограничения

    Useless. You have to buy the scanner then a $100 subscription just to find out your car engine isn’t compatible even though it’s on the list of cars they service. This has been the biggest waste of time and money. I’m over 200 USD invested and I can’t even program a new battery. Do not buy this!

27. ★★★★★негативный опыт без конкретной причины· без конкретики

    FALSE ADVERTISING. This app is ridiculous. I have a 2003 Land Rover Discovery II and the half witted devs thought it was a great idea to group alike cars together. Now the app doesn’t recognize my ECU but is able to connect. I bought this stupid thing for the soul purpose of the diagnostic feature and it doesn’t even work. Even if I change the year to 2001 or 2002 where it recognizes the correct vehicle, the app still doesn’t function properly and can not do any diagnostic. Absolutely POOR quality. Some helpful advice to the developers- not all cars are the same…. Each make and model are unique and have their own parameters at which they need to be coded and diagnosed. That should reflect in your work. Don’t Scam people.

28. ★★★★★подписка и платные ограничения

    Terrible experience.. Purchased license and connector. Waited a week for connector. Car won’t connect. Open ticket. Get automated response. Must fill out new form with same info in original ticket. Fill out form and ticket gets cancelled. New ticket opened. What a mess. Paid a bunch of money for a product that doesn’t work and sends you in a ticket loop for support.

29. ★★★★★негативный опыт без конкретной причины· без конкретики

    Jeep owners beware. Don’t waste your time or money if you own any kind of newer Jeep. Scanner will take for ever and do nothing. Plugged in to my 2021 Rubicon and it won’t go past telling me it can’t sense that my ignition is on. Tried it on our 2023 overland and our 2020 Gladiator with the same thing. The features are clunky and you will be nickel and dimed for everything.

30. ★★★★★негативный опыт без конкретной причины· без конкретики

    No se conecta. Intenté varias veces conectar el equipo a mi BMW 228 I pero nunca sucedió