Medbridge GO for Patients

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1. ★★★★★negative experience without a specific reason· unspecific

   Sucks. Takes longer to sign in than to do exercises

2. ★★★★★crashes, freezes and errors

   Not working. I can’t get the touch pad/buttons to respond all of the time. Also, the workout order is incorrect, but I can’t start where I need to.

3. ★★★★★a needed feature is missing

   No option to edit. This app has been more frustrating than helpful. The amount of time allowed for each exercise does not match the timing I was taught by my physical therapist. If the time is much longer than needed, there does not seem to be a simple way to move forward to the next exercise without permanently skipping the one I just completed. The editing feature is also confusing. It appears that you can edit a session after it is posted, but instead it records an entirely new session, which cannot be edited. This makes it look like I completed the program more times than I was actually prescribed. I do appreciate that the app shows how each exercise should be performed correctly. However, because the timing does not match the prescribed reps, it becomes difficult to keep track of where I am in the routine. It would be very helpful to have an option for a tone after each rep, or a visible rep counter that shows which rep I am on. The current tones near the end of the timer do not help me pace the exercise. It is possible that some of this is user error, but I have not been able to find answers through the AI feature or the articles provided in the app. At this point, I would rather track my exercises in Notes and email them directly to my physical therapist.

4. ★★★★★negative experience without a specific reason· unspecific

   Terrible app. The timing on every single exercise is wrong. For example, if tells me to do 30 second holds, but will give me eight seconds to do each rep. And some exercises are the opposite.one is supposed to be 10 seconds for each rep and it will tell you a minute 30 for each rep. Makes no sense. My PT says that is a constant problem with the app. The times are always wrong and don’t match what it says you are supposed to do.

5. ★★★★★negative experience without a specific reason· unspecific

   Completely misleading as to actually recording actual exercises.. So, I mean, “meaning to complete a few exercises listed”, as suggested by my physical therapist. I of course procrastinating as one may do, have yet to even fully open the app. [the app is still instructing me with little pop ups— this does this this does that] and the app is suddenly congratulating me that “Ive completed 7 different exercises”. I put my phone in a “locker” at work, company policy and such. I literarily just parked my car at home-first time picking up my phone this evening-putting my key into my door and yet Ive, “successfully completed SEVEN, different workouts!??????????” VERY misleading app. Though I shouldn’t admit it, I guarantee I have absolutely NOT done these 7 specific-might look a little odd to do in public, exercises but I guess…. “sure” I did all that.

6. ★★★★★negative experience without a specific reason· unspecific

   Constructive feedback. Timing prompts make no sense…better if would count each rep in each set

7. ★★★★★privacy and excessive permissions

   TAKE A RESSSST. Wow, the AI voice is super annoying. The videos have three frames per exercise. The design is so laughable it's practically useless. AND it mines your personal data to sell, including personally identifiable information. Eff you.

8. ★★★★★negative experience without a specific reason· unspecific

   Not very helpful hard to change access code for updated program. Terrible app.

9. ★★★★★negative experience without a specific reason· unspecific

   Very confused. App is not intuitive at all. I have two programs that can’t be merged. When I open the program, all exercises are checked and it says that indicates which ones I should do. When I uncheck them to indicate I’ve completed them, it says I haven’t done anything. Very poor design.

10. ★★★★★negative experience without a specific reason· unspecific

    Waste of time get a print out instead. They don’t support their app and they only provide self help that is incomplete, confusing and wrong. This app has delayed my physical therapy by a week already. Don’t waste your time and ask for a print out!

11. ★★★★★privacy and excessive permissions

    Terribly inconvenient to use. I find this app terrible because it constantly signs me out. If I switch screens to use a timer, I’m signed out. If I’m doing an exercise and it’s a long one, I’m signed out. If I go use the bathroom, I’m signed out. This is a case where the developers should use their own app and see how inconvenient it is to use. I would recommend that you print out your exercises and manage them the easy way. And don’t tell me this is to protect my privacy. There’s nothing so important about these exercises. I could just as easily be watching YouTube exercise videos.

12. ★★★★★negative experience without a specific reason· unspecific

    The app is a pain to use.. I have 2 access codes to go to diiferent parts of my exercise program. Went to help chat, was told to look for some icon in the chat, did not see it and was unable to get back into the help screen. Program reps & sets do not match my PT’s instructions but can’t be edited. I am switching my daily log to an Excel spreadsheet so it makes sense and does not make me waste time trying to find the windows where I want to be, and then having to look at my PT’s handwritten notes to know what I need to do. I feel completely lost inside the app.

13. ★★★★★negative experience without a specific reason· unspecific

    App issues. This app doesn’t offer a “GET” option. It only allows a GO option therefore you need to type in the name of the app every time you want to open it. Doesn’t make sense to call this program an APP. It doesn’t function as an app.

14. ★★★★★negative experience without a specific reason· unspecific

    This app is confusing. The pictures and instructions don’t always match. There are mistakes in the text such as “ repeat 508 times “ instead of 5-8 times. It messages me to log a session without having to actually do the exercises.

15. ★★★★★crashes, freezes and errors

    Will auto log exercises and can’t delete. If you click the wrong notification it auto-logs all of your exercises as complete. There is no way to delete this. There also seems to be no way to edit the exercise time. I have exercises that I’m supposed to do three rounds with and it’s not broken up by rounds despite saying 1 of 3 rounds. Really poorly designed app.

16. ★★★★★inaccurate results and incorrect data

    Not worth use. Timing not accurate

17. ★★★★★negative experience without a specific reason· unspecific

    No Other Options. I was unable to update the exercise plan my physical therapist gave me!

18. ★★★★★negative experience without a specific reason· unspecific

    Poor app. If you ever have more than 1 physical therapy this program is useless finding any of you sessions

19. ★★★★★negative experience without a specific reason· unspecific

    Too quick. Need auto pause after each exercise to get ready for next.

20. ★★★★★negative experience without a specific reason· unspecific

    Poor follow up. I really lie the video however the app reps asking for feedback no no one has responded to my issues. Furthermore, the app encourages me to do weights daily and I thought you’re supposed to rest your muscles

21. ★★★★★negative experience without a specific reason· unspecific

    Too fast paced. This app is too fast paced for me. Difficult to navigate.

22. ★★★★★negative experience without a specific reason· unspecific

    Delete application. Physical therapy finished 9 mos

23. ★★★★★negative experience without a specific reason· unspecific

    Useless. This never works

24. ★★★★★crashes, freezes and errors

    Great idea bad unfortunately bad execution.. Very buggy. Unusable

25. ★★★★★crashes, freezes and errors

    Broken or Fractured ribs. The exercises recommended you must lay on your back. Which to me is very painful.

26. ★★★★★negative experience without a specific reason· unspecific

    Logging is stupid. This thing was poorly designed. App requested me to log my time and that’s all it did. Didn’t take me through the video after the prompt. Now I’m unable to unlog the session. Almost like they just want you to log the session regardless if you’ve done the exercises or not. My other gripe is that the holds are not as long as it says they need to be. So it runs through the exercises to fast. It should be as long as it wants the patient to hold the exercise. So you will constantly have to pause. Which is annoying. It would not surprise me if all these 5 star reviews are fake.

27. ★★★★★negative experience without a specific reason· unspecific

    Suggestion. Have her tell us when we’re changing exercises because I have it memorized, but I lose count so next exercise in between exercises would be great

28. ★★★★★negative experience without a specific reason· unspecific

    Cannot make changes. Cannot make changes to exercises if you make a mistake - cannot manually enter exercises if you forget - at many places you cannot go back - the only option is next

29. ★★★★★negative experience without a specific reason· unspecific

    Not reliable. The exercises are not always being logged although the app states that they are.

30. ★★★★★a needed feature is missing

    Wish it worked. If the app actually worked it would be great. If I have to pause a workout, which I have to do because it doesn’t have a “hold” function for exercises that need to be held, I get signed out and lose all my progress. So in order to properly track my workout I have to manually enter all reps after being done.