ASOS - Discover Fashion Online

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1. ★★★★★negative experience without a specific reason· unspecific

   Blank Dashboard. Just downloaded the mobile app and the dashboard is completely blank. Will upgrade rating once fixed.

2. ★★★★★negative experience without a specific reason· unspecific

   Discount App Sign Up. They trick you into signing up with the WELCOMEAPP Code. Every time you apply it there is another reason you can’t use it and it does not say these things when you are signing up.

3. ★★★★★slow performance and long loading times

   Don’t order from here. They ate over priced, cant speak with a human; express shipping takes forever

4. ★★★★★negative experience without a specific reason· unspecific

   Checkout Error. Frequent check out issues. Order won’t process but the funds get held. I have to wait 10 days for two duplicate holds to drop off. Afraid to try a 3rd time and products are selling out. Discount code only available in app so this is frustrating.

5. ★★★★★negative experience without a specific reason· unspecific

   Gift card issues. I have a giftcard to use but the 3rd party website will not load on any device I use so even though I have a $100 to use, I had to just make my purchase without it in order to not lose the limited stock item I was buying. I contacted customer service and they were less than helpful. Would never purchase a giftcard here again.

6. ★★★★★subscription and paid restrictions

   Pay Options. They’re options for other pay styles does not work. It was glitching on Klarna for over 15 minutes and wouldn’t allow pay in their terms. Kept sending me codes to confirm payment and continuously going back to the same step.

7. ★★★★★negative experience without a specific reason· unspecific

   Used to be good - stay away. Extremely disappointing experience. I placed an order that was supposed to arrive before an upcoming trip. After the delivery date passed, I was told it would arrive a few days later. Then I was told it never even left the warehouse. I requested a replacement, but ASOS took so long to process it that the items went out of stock and my order was ultimately canceled and refunded. At the same time, my second order was also delayed and won’t arrive before my trip either. The worst part was customer support. After multiple chats and repeated requests for a supervisor, I spent hours getting the same scripted responses over and over. The agent didn’t seem to understand the issue and kept claiming a replacement was being processed when the order had already been canceled. I’ve been a loyal customer for over 10 years, but this experience showed a complete lack of urgency, accountability, and customer care.

8. ★★★★★subscription and paid restrictions

   Terrible App/Terrible CS. Terrible app. Shopping bag deletes after an hour. Terrible customer service. Have not received my order since purchasing over 2 weeks ago. Getting the run around from both the carrier and Asos. I paid them for my order on time but I have to wait 2-10 business for an investigation on something the carrier has already investigated. Then I have to wait 2 more days on something the carrier has already investigated. Just resend my package or cancel it and refund! Never ever ordering from Asos again.

9. ★★★★★negative experience without a specific reason· unspecific

   Terrible. The system kept shutting down and I wasn’t able to make purchases because the items were sold

10. ★★★★★inaccurate results and incorrect data

    Terrible customer Serive. You will speak to a chat bot for any customer service. There isn’t someone to speak to directly. Everything is app based. Brand really went downhill. The quality of the “ASOS Luxe” have terrible sizing issues, the size guide is just a guide, it’s not the actual size of the clothing in the picture and if you get something final sale; they won’t allow returns even though the sizing is inaccurate. Horrible.

11. ★★★★★negative experience without a specific reason· unspecific

    SHEIN quality at 4 times the price. Everything I ordered was a disappointment. Even the shipping box fell apart.

12. ★★★★★negative experience without a specific reason· unspecific

    Down hill. ASOS used to be much better quality, they are using way more polyester and still charging the prices when things used to have more natural fibers. They are also not disclosing this in the product listing and you will only find out once you receive the item and can look at its tags. They then penalize you now for returns, when these returns could have been avoided if they were honest in listings. Absolute trash, I used to love ASOS, as a plus size girlie this was one place that used to be cool, but their offerings are so lacking these days.

13. ★★★★★subscription and paid restrictions

    Do not shop here. I’ve order from here 2 different occasions and the carrier they use for shipping cannot “find” my address. Which is funny because I’ve ordered from this place before and didn’t have issues until now. So the items get sent back and I still have yet to receive a refund for my order and this took place in February. Still having issues! There’s no numbers or email to call and ask from asos only bots to speak with. Do yourself a favor and do NOT order here. Use your hard earned money else where this place is a scam.

14. ★★★★★negative experience without a specific reason· unspecific

    Scam company and bad customer service. Never order here! You’ll never get your order!!

15. ★★★★★negative experience without a specific reason· unspecific

    Horrible service. Worst return service.

16. ★★★★★subscription and paid restrictions

    Poor Customer Service. My items were delivered to the wrong address by FedEx and I submitted a claim with FedEx and ASOS. FedEx said they could not retrieve the lost package, I shared phot evidence with ASOS and answered all questions to resolve. The follow up emails continued to ask me if I was sure the items were missing. Finally, they said my replacement was put in with next day shipping expect 2 items out of stock. 2 days later receive an email for a refund stating all items are out of stock. I go check the website the items are indeed in stock. The rep said ok “then just order from your end”. I haven’t even received the refund and I won’t get the next day shipping, I already pay for premium. So disappointed with the customer service and lack of communication within ASOS team.

17. ★★★★★data, history or progress disappears

    Bad experience and no discount. I downloaded this app because when I went to order 25% discount code if I downloaded the app. When I went to make my purchase, it said the code would not work because I had bought from ASOS before. Kind of scammy not to put that on the banner but ok. Things got worse from there. I had just updated my address in my account online. I ordered using Apple Pay. Every other time I have used Apple Pay the item is default sent to my address on file. Instead of using either of these, the ASOS app used the address I had just deleted from my online account. So now my expensive order is going to the wrong place. 0/10, would not recommend downloading.

18. ★★★★★subscription and paid restrictions

    Don’t. Just don’t.. DON’T USE. READ WHOLE THING! Firstly just starting off it’s the same prices for a copy of the item, when you go to return it shows options like does this look like the original because they want you to tell them if there copies are good enough. Secondly, the return process is horrible because it’s fake, they say they do returns but they don’t and I had to go through a long process just to get my money back. It took months and had a lawyer on the sidelines just in case they didn’t give me my money. Thirdly and lastly. Just buy from the real site. These are cheap copy’s and knockoffs, and they give discounts that make it cheaper because it’s a fake copy. Don’t recommend and save your money and time to buy from the real store, it’s only the same money. Better paying full price for the real thing than full price for a fake option. I got a jacket, I had the pants from the real site, it doesn’t sell anymore so I wanted the hoodie so badly. Once I got it, it looked perfect, but the color was off, it was thin cheap material, and the pants I had were real. They did do very well on copying the real brands logo. They do the most to make it seem like the real thing. Don’t be lazy, go to the real site. DONT USE THIS APP!

19. ★★★★★subscription and paid restrictions

    dont use asos. i have been a consistent customer of asos for about 10 years but recently all my orders have been super delayed shipment. i remember the good old days when it only took three business days, now it takes a month!!! and recently they lost my package in the mail and it was a dress i was supposed to wear to my best friends wedding. the customer service is on whatsapp now which is really weird and they drop ship their stuff which explains why the quality of the pieces went down! asos you just lost a loyal customer. no one can even locate my package i want a refund!

20. ★★★★★subscription and paid restrictions

    P. I’ve been using the ASOS app for a long time, and usually everything worked fine. Returns are easy and automated when you actually receive the items, so I never had issues before. However, when I faced a real problem, it turned out to be impossible to resolve. My last order shows as “delivered” in the app, but I never received it. I ordered clothes specifically for my vacation, so timing mattered. I spent three full days trying to contact support — through messages and phone calls — but couldn’t get past the automated system and never reached a real person. As a result, I received no help at all. In the end, I have no items, no refund, no resolution, and I lost several days of preparation for my trip trying to deal with this. This experience is extremely disappointing. The system works only when everything goes smoothly, but completely fails when a real issue occurs. I expect this situation to be investigated and resolved.

21. ★★★★★negative experience without a specific reason· unspecific

    Worst customer service. I didn’t receive an item. The picture provided clearly stated deliver to wrong apartment. CS asked me if I went to the PO to see if item was left there. Why would I check with PO if picture shows wrong apartment. 50 minutes of no help. I’ve ordered so much from ASOS in the past. Never again! And no resolution. And no item.

22. ★★★★★negative experience without a specific reason· unspecific

    hard to shop. its so frustrating not being able to see the whole piece of the clothing because they are always on a 90 degree angle and or the hair is on the way of the clothes and they never post a picture of just the item to see the actually structure. just annoying and hard to make decisions when shopping.

23. ★★★★★subscription and paid restrictions

    Customer service not helpful.. System kept defaulting to wrong address and not allow removal. They shipped purchases to wrong address. I notified them and they refused to replace or refund my purchase. Customer service not helpful.

24. ★★★★★subscription and paid restrictions

    Refunds took long / they don’t refund the whole amount. Stay away , I order 3Pcs they were wrong size too small I returned 2 pcs because 1 was final sale . I wait over 2 months I haven’t get any money back I contact costumer service they refund half only of the pcs I send back!!

25. ★★★★★negative experience without a specific reason· unspecific

    Disappointed. Received wrong item and can’t reach customer service. Very disappointed in my shopping experience.

26. ★★★★★negative experience without a specific reason· unspecific

    Customer support. If you want help from customer support trust me you’re not getting it

27. ★★★★★negative experience without a specific reason· unspecific

    Liars. Liars

28. ★★★★★subscription and paid restrictions

    Fees. A little ridiculous I paid to be a prime customer, but because I returned too many items I’m being charged extra shipping fee fees and restocking fees. This might be the last time I ever shopped at ASOS

29. ★★★★★negative experience without a specific reason· unspecific

    Дорогу России!. Что за дискриминация? Почему я не могу заказывать в Россию ? Верните обратно возможность покупать у вас вещи!

30. ★★★★★negative experience without a specific reason· unspecific

    Reviews removed, and it’s for a reason. I used to shop at ASOS quite frequently in 2020-2024, but hadn’t shopped there in a while. I recently went back to order a pair of jeans because I used to own jeans from them that I loved and one of my older pairs started to wear down. I ordered the exact same product in the same size that I did two years ago but the sizing was completely messed up. I ordered it in two different colors. One was the right length but wouldn’t even fit past my hips. The other one was extremely short. Like, ridiculously so. I have a 29 inch inseam and these were 30s but were 2-3 inches too short at least. Oh, and they wouldn’t zip up either. Out of curiosity I decided to measure the garments. One of the items measured at a 24 INCH INSEAM, and the other measured at 27 inches. Again, I purchased this exact same product 2 years ago and the sizing was just fine. So anyway I go to leave a review and lo and behold, ASOS has removed all of the reviews of their products and makes it impossible to leave a review yourself. Stay away