J.Crew

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1. ★★★★★crashes, freezes and errors

   Apple sign in not working. Signing in w/ Apple does not work - leads to page where passkey button does not work. Deleting due to this.

2. ★★★★★a needed feature is missing

   Requires login just to browse. There is no option to browse without logging in to an account. I don't want to have to create yet another login unless I'm at checkout for a purchase.

3. ★★★★★negative experience without a specific reason· unspecific

   Faulty app. This app constantly glitches, logs you out of your account every other day and rarely works like a basic app should. Better tech infrastructure or platform needed asap!

4. ★★★★★search fails to find what is needed

   Still terrible a year or so later. I downloaded the J.Crew app when it first came out and it was one of the worst apps I’ve ever. I waited a year or so before trying it again and it is still a terrible app. Why are the fonts so extra large that a simple word like “filter” cannot fit on one line? It looks like it was made in 2010 before people know how to make apps. Update June 2026: still THE WORST. I wish I could attached screenshots to this review because it is absolutely the worst interface. When I click on my orders, it is completely blank, a white screen. Terrible!

5. ★★★★★negative experience without a specific reason· unspecific

   App never works. I would love to give this a better rating but the J crew app consistently has issues. There are always problems with items loading properly or accurately reflecting stock. I love j crew but their app makes me never want to shop online. Please hire app developers that can actually design a working product.

6. ★★★★★negative experience without a specific reason· unspecific

   Incomplete App. Everything until you click on an item and want further images or details is great. However, for many items, if you want to zoom in, get product info, and even add to cart, you cannot because once you click on the item, there’s nothing there other than “a great image coming soon”.

7. ★★★★★negative experience without a specific reason· unspecific

   Awful. Horrible app. Never works properly, doesn’t update, can’t do returns

8. ★★★★★negative experience without a specific reason· unspecific

   What even is this app?. Maybe the worst app I’ve ever seen? How does this even get released? It’s unusable. The prices in the app are different from the prices on the website? Looks like something someone learning how to code would make.

9. ★★★★★crashes, freezes and errors

   The app would crash every time I tried to create an account.. App is super unstable.

10. ★★★★★saving, exporting or sharing the result fails

    Cluttered app. Needs work. Lots of errors. Use website instead. JC even sends promo codes for in app purchases too. get more downloads, but the app fails miserably App is cluttered and clumsy to use which mimics the low rating in app store. J Crew sends to many marketing emails. Unsubscribing and deleting app. No response needed. Read current reviews and fix rather than send developer response.

11. ★★★★★crashes, freezes and errors

    Broken Apple Pay and PayPal. Flagged the bug to CX and they told me to delete the app and try making another purchase even though I made it on web. I forgot I worked on the QA team and had a test credit card. Also, discounts aren’t applying for Apple Pay.

12. ★★★★★login, signup and account access

    Terrible. Can’t sign in after update. Death loop trying to reset password. Can’t sign in via Apple. Account locked. Nothing working. Can’t even file support ticket. Would like to give you some money and buy stuff. The year is 2026… how is an app experience for login this awful.

13. ★★★★★crashes, freezes and errors

    Horrendous app. Not only does Jcrew force you to create an account to use the app, but the password reset functionality is totally broken. Latest iOS and iPhone. I want to spend money with jcrew but i can’t

14. ★★★★★negative experience without a specific reason· unspecific

    Terrible App Experience. Nothing loads properly. Have the items are not able to be viewed or added to cart.

15. ★★★★★crashes, freezes and errors

    Frequent J.Crew Buyer — App Is Broken. I’m a longtime, loyal J.Crew customer and buy frequently, which makes this especially disappointing. The app is consistently buggy—when you click certain items, especially sale items, the price refreshes to $0, the product image disappears, and you can’t add it to your cart. It feels misleading because the item appears available until you try to open it. What’s more frustrating is that the sale section in the app often doesn’t match the website at all. The same category shows completely different items, pricing, and availability. I’ve seen this happen repeatedly—there will be a patch, things improve briefly, and then the same problems return. For customers who shop J.Crew often, the app simply isn’t reliable. It creates a poor user experience and makes it harder than it should be to buy from a brand I otherwise really like.

16. ★★★★★subscription and paid restrictions

    Terrible app. This app can’t tell whether it’s coming or going. My order history just randomly disappears from my account and the app often seems to be out of sync with the website in terms of item availability. There also seems to be a lot more payment and shipping customization through the website than through the app. The website is more convenient than the app.

17. ★★★★★crashes, freezes and errors

    No longer works. The app has been really buggy of late. It doesn’t save my account info between sessions. I also can’t see any product info. When I click on an item, a white screen pops up. There’s nothing showing on the pop up.

18. ★★★★★subscription and paid restrictions

    Terrible app. Crashes, will not take payment, cannot save my address, doesn’t connect to server, super slow. Very frustrating experience

19. ★★★★★negative experience without a specific reason· unspecific

    Worst App Ever. This app is hands-down the worst app you will ever experience… the formatting on mobile devices is horrible the search function usually screws up. It literally almost makes me not want to buy from them!

20. ★★★★★negative experience without a specific reason· unspecific

    The app doesn’t apply promo codes. Sometimes the app won’t apply promo codes like the Cardmember promos. It’s glitchy.

21. ★★★★★negative experience without a specific reason· unspecific

    Poor App Implementation of a Website. If you’re going to offer an app and have some items be app exclusive, at least put some thought into the app. Tons of small usabilities problems; I’m not going to list all of them. But here’s one on the home page: the sale banner blocks the “Wallace & Barnes” collection from being pressed, the app exclusive items!

22. ★★★★★negative experience without a specific reason· unspecific

    Doesn’t work. I try to open the app and give error, so can’t see what i looking for. I don’t recommend this app

23. ★★★★★negative experience without a specific reason· unspecific

    Forced to Join to browse the app. Horrible user experience- must sign in to even browse. No other retail app forces you to sign in to use the app.

24. ★★★★★negative experience without a specific reason· unspecific

    unusable. Constantly crashing, products not loading,etc. I’d love to be able to use the app but the majority of time I want to buy something I find myself using mobile web because the app is so bug ridden it’s almost impossible to look at more than 5 or 10 times before the app crashes or stops loading products

25. ★★★★★crashes, freezes and errors

    Buggy. Buggy

26. ★★★★★negative experience without a specific reason· unspecific

    Horrible Layout. I just deleted this app so it would stop opening when I wanted to look at results from a web search. The layout is horrible. Honestly the worst shopping app. Start over JCrew!

27. ★★★★★negative experience without a specific reason· unspecific

    What is with the navigation??. Why give me the option to shop an edit or collection if it’s going to be this difficult to navigate?!?! When I click shop the edit, I just want to see the clothes included and be able to navigate through them instead of this crazy roundabout large image / counterintuitive scrolling situation

28. ★★★★★negative experience without a specific reason· unspecific

    Where's the zoom?. It's crazy that I can neither tap a photo to enlarge the image nor zoom in to see details

29. ★★★★★negative experience without a specific reason· unspecific

    Worst App. I love JCrew fashions but this app is the most unintuitive to go through. It’s trying too hard to be trendy and has put navigation as their last priority. I only use it when they have app exclusive items; I logged in today and quickly gave up. Just show me the clothes and stop with these full screen pictures that make it hard to navigate. The design is pretentious and annoying.

30. ★★★★★crashes, freezes and errors

    Bad bad. This app can’t handle the simplest filter. Nor does it allow you to log in after logging out. Everything is a glitch in this app. And no convince since there is no barcode scan option. Useless.