Cladwell: Outfit Planner

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1. ★★★★★negative experience without a specific reason· unspecific

   Horrible company. Do not download - they took my money and will not give me access to the app. I’ve sent 4 emails now and they just ignore me. Buyer beware!

2. ★★★★★negative experience without a specific reason· unspecific

   don’t waste your money. Cladwell creates ridiculous outfit suggestions, and the algorithm refuses to learn. Nothing you tell the app changes the nonsense it produces. What a waste of money!

3. ★★★★★subscription and paid restrictions

   Kept billing me after cancelling. I have contacted Cladwell support several times over the past few YEARS about this issue and they keep charging me. I deleted my account and cancelled my subscription through my Apple ID back in 2022. They have continued charging me monthly despite me contacting them multiple times to try to get them to stop.

4. ★★★★★subscription and paid restrictions

   I pay for this app. I’ve had this app since at least 2017 and been paying an annual subscription for years. I had to have my file rebuilt or reset once and since then it has worked ok. Lately I have noticed again that the app is stuck in certain combinations. I have dresses that have no style combinations and almost all my tank tops do not go with anything. I have tried contacting support but have not heard back. I just tried emailing them again before this review. Is anyone managing the app? If not, what am I paying for?

5. ★★★★★negative experience without a specific reason· unspecific

   Does not work. I tried to create an account with my Apple passcode and received notice that it could not connect to my social media. Then tried to sign up through my email and received notice that an unknown error occurred. Tried closing the app and starting over and same thing. Not going to bother wasting my time.

6. ★★★★★negative experience without a specific reason· unspecific

   Software bug?. I was so excited to try this app; I followed instructions and entered three dresses from my photos, choosing a template and filling in all the requested info for each — snd then when I go to save them, for each one it has erased the pattern and tells me I have to fill in which pattern it is again (one was solid, one vertical stripes, and one was the name for non-geometric pattern whose exact terminology I forget); and I fill it in again, swipe to fill in for the others, go to save again, and the whole cycle repeats again. — Help? Edit: I recall that I had selected the permissions to allow the app full access to ONLY the photos I selected rather than every photo in my personal library so maybe this is the use case step that needs to be debugged.

7. ★★★★★slow performance and long loading times

   Beware. I have been trying to cancel for a year and they keep charging me. I have emailed them and they are unresponsive!

8. ★★★★★negative experience without a specific reason· unspecific

   Awful can’t cancel. Have contacted multiple times keep being told to do thru Apple. That doesn’t work. Don’t subscribe or you get caught in months of charges and no response or resolution.

9. ★★★★★crashes, freezes and errors

   Unable to sign up. I can’t get past entering a password without an error message.

10. ★★★★★negative experience without a specific reason· unspecific

    Stuck on PW Creation. Can’t seem to get past password creation screen. No matter how long or how many numbers I include, the app responds “Password must be at least 8 characters and contain letters and numbers”. I know how to create a password. There’s enough of everything. The app just won’t work. Shame because I’d heard such good things and was excited to try it out.

11. ★★★★★subscription and paid restrictions

    Scam?. I purchased the subscription for one full year. The charge went through my apple account and has charted to my bank. However, the app will not recognize that I have a subscription and is blocking all the features that I have paid for. The concept is outstanding and I was so excited but I am really disappointed now. I can’t even try to repurchase the app since my phone and apple account say it is already active. Subscriber beware I guess….

12. ★★★★★subscription and paid restrictions

    Can’t do anything now. The app is buggy - it won’t let you log outfits consistently saying you need to upgrade to a paid membership. My membership expires on January 9th - if it isn’t fixed by then I’m cancelling and coming never looking back. Every time the developers touch the app I swear it gets worse - and this isn’t the first time paid members have erroneously lost major features.

13. ★★★★★subscription and paid restrictions

    Not Worth It. Simple suggestions like seeing names of items have gone unheeded for at least months, so it’s sometimes difficult to know what item the app is suggesting. Also, it’s incredibly buggy all of a sudden. Keeps asking me to upgrade to paid subscription even though I already am a paid subscriber. Customer service is very slow to respond, if they ever do, and the suggestion is always to delete and re-install, which only works for a day. As of today, after a much-needed update, it was working even less until it finallly lost connectivity with servers and shut down. But, hey, at least I get weekly emails from the owner about how awesome her life is 😕. Time to move on.

14. ★★★★★subscription and paid restrictions

    Don’t bother. I used to love this app but it’s practically impossible to get any help. I paid $99 for a service they advertise as having access to style help and a course, course materials aren’t complete and I haven't heard back from anyone in over a week. Filled out zendesk form for help and nothing. At this point I’m ready to file a chargeback on my credit card since nobody seems to respond to contact.

15. ★★★★★crashes, freezes and errors

    Stopped working after 2 days of use. The function to upload photos simply stopped working rendering this totally useless for me.

16. ★★★★★trial charges and refunds

    Difficult to cancel, beware promo codes & free trials. I received 1 month free through WW but did not receive a warning that I couldn't use the promo code because I had previously used a free 7 day trial. I then wanted to cancel because my card was charged. I found it very difficult to cancel my membership. The instructions on the app don't match the most recent app version. This app seems like a great idea, but I found it difficult to figure out how to add items from my own closet vs the stock pictures. All in all, disappointed and a waste of $5 for me.

17. ★★★★★negative experience without a specific reason· unspecific

    Fix ur password system. I couldnt make a password and it fit the requirements, this app is stupid and on top of it u have to pay 👎

18. ★★★★★subscription and paid restrictions

    Not free. Dont get it unless you plan on paying for it & most of the outfits that that they put together don’t even match …

19. ★★★★★negative experience without a specific reason· unspecific

    Costs money. Doesn’t tell you on the App Store but it’s only free for one week then it’s $8 a month

20. ★★★★★an update broke a familiar workflow

    Latest update makes it almost unusable. I lovedddd this app until the last update. I had almost a 300 day streak of logging clothes. But not being able to see the names of each item has made logging outfits such a task I don’t even want to use it anymore. I’m so sad because this was my favorite app and had completely changed how I view my clothes and shopping. If you can memorize the pictures to know what pieces are what this could still be helpful.

21. ★★★★★negative experience without a specific reason· unspecific

    Devs are scammers. My “free for life” account from 3 years ago is suddenly asking me for $5/mo. That’s how you treat your initial word-of-mouth users?

22. ★★★★★negative experience without a specific reason· unspecific

    Great so far. I wish this had the option to add purses and/or accessories like scarves. They are so so important to keeping a capsule wardrobe fresh. Feels like a big missed opportunity. Years later and still no accessories. I got a responses from the developer a long time ago saying that it was “on the road map” and I should rejoin…nope. Glad I canceled.

23. ★★★★★subscription and paid restrictions

    Not Impressed. Somehow this app has become a less helpful than when it was free. The algorithm recommends the same outfits everyday, and the developer just sent an email stating my account is pending deletion, even though I have about 10 months left on my yearly subscription. Will not be paying to renew. There are several other apps that function much better.

24. ★★★★★negative experience without a specific reason· unspecific

    $4.99. It doesn’t tell you until AFTER you download that it’s only free for 7 days, then plans with increasing prices.

25. ★★★★★subscription and paid restrictions

    Misleading. This app shows outdated suggested outfits, so it’s only good use is for keeping track of what clothes you have. The app lets you log your individual clothing items and track your outfits, however after about a week of using the app everyday, it prompts you with a required membership. Waste of time, don’t recommend.

26. ★★★★★negative experience without a specific reason· unspecific

    Utterly Disappointed. This app used to be great ... now it doesn’t even work. Constantly getting “error” codes, which makes the app unusable! I couldn’t be more disappointed. Don’t waste your time or money. Too bad too, it really was helpful when it worked.

27. ★★★★★negative experience without a specific reason· unspecific

    is not free. this app isn’t free

28. ★★★★★negative experience without a specific reason· unspecific

    No way to subscribe via the app store. While it is great to have the option to subscribe directly via the Caldwell website, it is not so great that the option to subscribe via the Apple store is no more. I personally prefer to subscribe that way because then I have all my subscriptions in one place and it's very easy for me to get an overview of them.

29. ★★★★★subscription and paid restrictions

    What happened. Your update is a disaster!! I would have renewed my membership but it’s not worth $49.99 anymore especially with this new update

30. ★★★★★subscription and paid restrictions

    New version is tedious. UPDATE-to the developer-I would argue that many users have big issues with the new app. Also, if you anticipate frustration and bugs it might be helpful to proactively communicate to your paying members to at least mitigate the situation. under programs where it says “ready to upgrade” there’s an offer for “one month free” with code appmember20. Also, it only took two weeks to figure out it was an outdated credit card, even though I asked several times where I could access my payment info to make a change. Turns out you couldn’t access this. That’s great. Now it is fixed but there’s nowhere to enter the promo code for the free first month. I give up. Maybe by next year I’ll Be able to try it 🤷🏻‍♀️ UPDATE- the more recent update did fix the scrolling problem but I agree with a lot of the reviews that it still leaves a lot to be desired. I miss the simplicity of the old app. It was so easy to use and did just what I needed it to. This one is just so tedious and has a lot of unnecessary bells and whistles like rating your clothes. I miss the analytics and the old grid layout where you could easily see everything. Also, for over a year they have been saying they will add accessories and it’s coming, but still nothing. Also, I have been trying to do the one month free trial of the program but have been getting errors every time I do. I reached out for support but nothing is getting resolved. I keep getting told they did an update and fixed a bug but it still doesn’t work. I’m literally trying to hand them my money 🤷🏻‍♀️. And I was going to make sure my credit card was up to date but I have scoured the website and cannot find it and even though I have asked no one has helped me find it. It just seems like cladwell is getting a little too far ahead of themselves and unable to keep up. I say bring the old app back! - - - - - - - - - - - - - - - - - - - - - - - - - - - While I like the aesthetics of the updated app, it has made creating outfits and finding and adding clothes much more tedious than the previous version. The convenience of adding items and creating outfits is now gone. I have to scroll and scroll and scroll to find an item to add to an outfit. I also miss being able to see everything on your screen and now again, you have to scroll and scroll and scroll across to see everything. I am a visual person and I want to see all my options at a glance. I can no longer “favorite” my outfits. I also miss seeing all the outfit possibilities for each item, those are gone now too. Honestly, I feel like all the reasons I loved the app have disappeared which is a super disappointing. I tried to enjoy the new offerings like the style quiz but that wasn’t working.