Riverside Podcast Video Studio

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1. ★★★★★slow performance and long loading times

   Trying to grow too fast, slow down. Good platform but they are constantly releasing updates before the bugs are worked out. It was great early on but now they’re more concerned about being cutting edge than user friendly.

2. ★★★★★subscription and paid restrictions

   BY FAR WORST APP FOR PODCAST. Honestly this app is awful, any type of recording is obnoxious to use. It forces you to do one time runs of any content you try to create and then “edit” whatever you make, but instead of simply recording the audio and then editing the hiccups outs it tries to do everything at once, creating unnecessary wait times, awful sound quality and overall terrible exports than then you end up having to manually fix yourself anyways. They also have the audacity to charge people for their garbage of an app, that creates problems to then try and sell you the solution. DO NOT PURCHASE.

3. ★★★★★subscription and paid restrictions

   HOLY SHADY BUSINESS PRACTICES!!. RUN! DO NOT GET A SUBSCRIPTION FROM THIS DISGUSTING DEVELOPER!!! ABSOLUTELY DISGUSTING! They literally give you NO OPTION TO CANCEL, THEN WILL CONTINUE TO CHARGE YOU! EVEN AFTER SHOWING PROOF THAT THERE WAS NO OPTION TO CANCEL!!! RIDICULOUSLY SHADY BUSINESS PRACTICES. ABSOLUTELY DISGUSTING!!!

4. ★★★★★crashes, freezes and errors

   Content lost, don’t waste your money. This is a glitchy app that is not working properly and customer service was not at all helpful.

5. ★★★★★an update broke a familiar workflow

   Magic Clips; Gone.. One of the things I use this app for more than anything, if not, the only thing, is the Magic Clips. I record an episode through Google Chrome, and when finished recording, the recording generates Magic Clips to which I would find in my “For You” section of each episode on the app. I would click on a Magic Clip on the app on my phone, and while I couldn’t view it, yet, was able to export and then download to my phone to prepare for social media posting. I was also able to long hold on the clip, click edit and fix normalize the sound before exporting. The other day, there was an app update and I couldn’t access use of the app unless I updated it; so I did. Once the app was done updating, I opened the app to check the Magic Clips from my most recent recording, and I came to find out, that with the new update, they removed that feature. It was really the only thing I used this app for. I would find a clip, export, download, edit in another app, and post. Now, the only way to access Magic Clips is through the website. This really makes things difficult in order to get some content out because I don’t have a desk job where I am at my computer all day and can edit clips, and when I am at my computer, I’m editing a full 2.5 hour+ episode to post on all platforms. This was possibly the apps best feature and, for some reason, the update had that key feature removed. I don’t understand the logic in taking away a feature that is so critical to posting of content. It boggles my mind. It makes no sense.

6. ★★★★★subscription and paid restrictions

   Continuous Charge. This app has little to NO customer service. They’ve charged me a month after I cancelled.

7. ★★★★★negative experience without a specific reason· unspecific

   Miserable experience. Does nothing I need. Can no longer use Riverside on a browser mobile how I actually need it.

8. ★★★★★a needed feature is missing

   Bring back Anchor. You need a PHD in Coding to use this. Anchor was so user friendly and intuitive, this leaves you flailing. No segment breaks, intros outros preset like Anchor, I guess you’re supposed to record a podcast in one take? So sad Spotify ruined everything. Playback and editing doesn’t work, can’t reach a human because it’s all AI bot nonsense. 0 stars.

9. ★★★★★subscription and paid restrictions

   Stole my money. I canceled my subscription with them a year ago. They kept charging me $30 a month. I noticed 3 months ago and tried to cancel again, but have still be charged. I finally ended the billing cycle by reaching out to support and have been given no refund. This is unacceptable scam activity

10. ★★★★★negative experience without a specific reason· unspecific

    Confusing. Confusing. Signed up for mobile plan $10/mo but it doesn’t let me remove the watermark. I can’t even find details on what is included in the mobile plan and it’s not even listed on the web at all. Signing up for riverside, easy. Explanations for what’s included, not easy.

11. ★★★★★negative experience without a specific reason· unspecific

    Cannot Record Without Internet. I downloaded this app specifically to record podcasts entirely offline. The studio does not open at all without an internet connection.

12. ★★★★★subscription and paid restrictions

    ZERO stars. Terrible Video Quality. If you want terrible video quality, then this app is for you. Even the paid version provides zero video resolution options. Every video is out of focus and worthless to use if you want quality video. The customer service is subpar. No phone contact number for immediate help. The pro version on the computer is over $30 a month and they can’t even provide you with immediate service. Ridiculous! If you want to record on your phone and then edit on your computer, you have to pay for the Phone app and the computer access app. And even then it’s a moot point because the video quality is terrible even though you’re using a camera that has superb video quality. Useless. When questioned about the low video quality available through the mobile app their responses that it is supposed to be used for on the go. Well here is my response to that just because it’s on the go doesn’t mean that you don’t want or need quality video. Again this is a useless app. Look elsewhere. I had decided because of that that I would turn off my $9.99 mobile app subscription because I’m already paying over $31 a month for the computer subscription. And what did they do? They shut down both accounts.

13. ★★★★★negative experience without a specific reason· unspecific

    Transcript never loads. Over an hour plus wait for transcript to load up the mobile app doesn’t look like you to upload any videos either

14. ★★★★★negative experience without a specific reason· unspecific

    Mobile App. The mobile app remains unbearably bad.

15. ★★★★★subscription and paid restrictions

    Not Good!!. I got the app paid and then the details it said it would have didn’t work or was not an option. Cancelled my account but couldn’t cancel my subscription now I can’t get back in so I am very unhappy!

16. ★★★★★negative experience without a specific reason· unspecific

    Fix the issues and 5 stars. App use to be great. Now, I can’t get anything to play back. Regardless if I go into recent, or project home. Click play and it does nothing. So what’s the point of the mobile version.

17. ★★★★★crashes, freezes and errors

    Buggy. I like the idea of this app. But it has more bugs than a $30 motel. When it’s working it’s great. When it’s not working, it’s horrible. I have a daily podcast, every night I have to delete the app and re-install it multiple times to get it to work correctly. Then the next day I do it all again. When I need assistance there’s no one available. Then 2 days later I’ll get an email asking if there assistance helped me through the problem.

18. ★★★★★negative experience without a specific reason· unspecific

    Support is non existent. A bug screwed up my episode and now support is just ghosting me and keep sending to an AI chatbot or saying email them but then they don’t ever respond.

19. ★★★★★slow performance and long loading times

    Terrible App. Consistently one of the worst apps I’ve ever used. I constantly have technical issues and the speed at which the app works is painfully slow. I had a much better ease of use when my podcast was able to be recorded through the Spotify for podcasters app. If I was able to give a half Star, I would.

20. ★★★★★trial charges and refunds

    DOES NOT WORK. When I first downloaded and played with the app it was great. As soon as I was charged after free trial every attempt to edit my videos results in hours of buffering. I can’t do anything with my content. I reached out to ai customer service it took them 36 hours for them to respond with we need more info after I had given them everything. They are a scam and I reported to my cc company as they have not refunded me nor provided any service. STAY AWAY.

21. ★★★★★negative experience without a specific reason· unspecific

    New update is bad. The most recent update has made this app not even usable.

22. ★★★★★saving, exporting or sharing the result fails

    New update won’t allow me save my videos. First of, the update was mandatory and I was excited cos I was expecting some features and some upgrades, the new update however came with nothing significant and to top it off, I can’t download my videos and now my timeline is disrupted as I have to go through a longer route to get my videos on my phone.

23. ★★★★★crashes, freezes and errors

    App keeps crashing. App started to consistently crash when I tried to upload a 20 minute 4k video. Idk how people are able to use this to make a podcast. It’s very unreliable. Also the horizontal to vertical crop feature is fixed so you can’t adjust and have to be dead center. Why not provide visual guidelines if that’s going to be a limitation? Music transitions are not available but this is a podcast recorder and editor. How strange.

24. ★★★★★negative experience without a specific reason· unspecific

    Really bad app. This is by far the worst of the major platforms people are using: Zoom, Google, and Riverside. For example, Can’t even permanently load a virtual background so it shows up automatically when entering someone else’s studio. Really, really bad app/program/website that lacks the more robust functionality required.

25. ★★★★★negative experience without a specific reason· unspecific

    Not worth it at all. I tried to upload a video 7 different times and it “finished” uploading but would tell me there was an error and I had to contact customer support. A complete waste of time

26. ★★★★★subscription and paid restrictions

    Works and then doesn’t. The app works sometimes and other times when I get a link to join it goes nowhere despite the link being brand new. All of this happened after the update last weekend (11/2) and clearly the developers don’t care to fix it. Having a half working app for PAYING clients is just disgusting

27. ★★★★★negative experience without a specific reason· unspecific

    Concerned. I don’t like the fact I’m for a mobile version it doesn’t matter now I have to have to separate members I’m unhappy with app

28. ★★★★★negative experience without a specific reason· unspecific

    Basic issues. This app continually fails to meet basic expectations. I don’t like to write bad reviews at first glance of something. I’ve responded to an email request for feedback on the app where I I provided detailed notes on the specific challenges I was seeing, namely that when you’re in a project, it doesn’t show you your edits. I have raised that this is clearly a bug because why would it not show you one of the specific things that you are meant to use the app for? This morning, I updated it to the newest version and again, I still can’t see edits I’ve made on desktop via the app. It’s over 6 months now.

29. ★★★★★subscription and paid restrictions

    Terrible software. Tried using it on multiple computers. Reconfigured everything. Even rewired my music studio, which runs every software ever except riverside just fine. So glitchy. A different problem every time. After several dozen attempted recordings I gave up. But customer service still won’t give me a refund in spite of overwhelming evidence of their incompetence. It’s just incredible.

30. ★★★★★slow performance and long loading times

    Video delay. I will say for almost a year the service worked almost perfect then recently with the update there is a lag in the video. So we will be talking and the person I’m talking to won’t hear what I said until a few seconds later. Vice versa so it makes having a natural flaking conversation very difficult