TripSource

226 source reviews · 100% labelled · 27.4% with a specific topic

3.3

of 5, across 226 reviews

Corpus profile, not the current store rating

What people write about

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All reviews 226

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★★★★★negative experience without a specific reason· unspecific
Can’t sign in. I can’t sign in because the field to enter my email address is not recognizing my tap to edit. I click on it but cannot type into that field. I have deleted and redownloaded, closed out and reopened, etc.
★★★★★negative experience without a specific reason· unspecific
Useless App can’t book or change travel. Completely useless. Show info only and can’t change or book travel. It’s like an app from 2005
★★★★★negative experience without a specific reason· unspecific
A garbage dumpster fire of a travel service. Messed up 5 out of 4 flights. Wildly inconsistent customer service. Thousands of wasted company money. It was easier just to book on my own.
★★★★★negative experience without a specific reason· unspecific
Unmonitored. No one on this app at all Constantly getting the ‘Your call is important to us….’ But no one ever pick up. Really miss using Concur or booking direct
★★★★★negative experience without a specific reason· unspecific
Can’t book travel. A travel app that can’t book travel? Why?
★★★★★negative experience without a specific reason· unspecific
Useless. Can’t even get it any travel info
★★★★★negative experience without a specific reason· unspecific
No manual travel in the app. Does not contain my manually added hotel in my trip, it only shows what was booked directly with BCD. Everywhere else bcd shows me everything.
★★★★★negative experience without a specific reason· unspecific
Don’t believe the ratings. No chance this is a well-rated app. The chat doesn’t work, they seldom answer calls unless you can wait 25-30mns on the line, and their app is a portal to your business’s interface. Just unbelievably wasteful
★★★★★a needed feature is missing
No iPad support, looks terrible at it is unusable in a tablet.. We need an iPad version
★★★★★negative experience without a specific reason· unspecific
App doesn’t show trip info immediately. Reservation showed up a day later in the app, baggage claim info showed up 3 hours after the flight has arrived. Whether it’s airlines, hotels, or rental car companies, they all have their own mobile app that allows me to contact them directly, not sure why I need this app…
★★★★★negative experience without a specific reason· unspecific
Doesn’t click buttons on iPhone. Not sure is this is an app problem, or an iPhone problem. But when I fill an address to select a car rental agency, clicking “Select location” button on the app does nothing. It could even be an SAP concur issue. I don’t know. But this is a massive pain
★★★★★a needed feature is missing
Log in through computer every time!! R u kidding?. Why do I need an App if I have to log in using my computer!! Feels ridiculous
★★★★★negative experience without a specific reason· unspecific
Can’t Log Into App. Waisted an hour of my life trying to get logged into the app. If I can’t reliably access the app, I will never be able to rely on it during travel.
★★★★★negative experience without a specific reason· unspecific
So bad. Unfortunately my company partners with BCD for travel arrangements. The app is just laughably bad and has been that way for YEARS. It resets the search whenever you cycle between apps, so you’d better have all your details straight before you try to book a trip. It requires you to select a time of day for your flight, but no matter what you select it shows every single option anyway. There are many other examples. Who at BCD uses this app and thinks it’s a good experience? Incredibly frustrating.
★★★★★negative experience without a specific reason· unspecific
App no longer works. App no longer works. Always reports that its unconnected and can’t retrieve data. Been a problem for several weeks. Uninstalled and installed again. No fix.
★★★★★crashes, freezes and errors
Doesn’t work at all. Registered the app and validated that credentials work with website, but app won’t get past the login screen on both my iPad and iPhone. Contacted support, who noted my website login and ignored that the ticket clearly stated that the app didn’t work. Buggy app and poor support. Website looked useful, however.
★★★★★negative experience without a specific reason· unspecific
What a waste of time. It does nothing??? Really?
★★★★★negative experience without a specific reason· unspecific
Worst app ever to book air travel on. My company (Network Television) started using this app for us to book our air travel. It is so frustrating to use. You would think it was designed by someone who builds government apps. I had to use a stylus, a lot of the buttons (time of departure) etc don’t work and since u have to constantly zoom in to input data it’s always asking if you want to leave the app. None of my co workers like it either. The real problem with it is they ported a website to an IOS app. It would be fine if you could use it on a laptop (which we can’t) but doing it on a phone is brutal. If the developer would ever use it to book a flight on their phone they would rebuild it immediately
★★★★★negative experience without a specific reason· unspecific
Absolute garbage. It’s been many months now since my job switched to this app. Since then it’s worked exactly 1 time for me. If I’m able to even browse hotels and get as far as picking one, whenever I try to book I get a “it’s not you it’s us” message and to try again. I’ve rebooted, uninstalled and reinstalled, cleared app data and everything else I could think of. I’ve even changed phones but it still acts the same. Garbage.
★★★★★negative experience without a specific reason· unspecific
Awful redesign. Redesign makes this very hard to follow, and disorganized. No idea why they took the clear cards, and make it a mess of dots and giant titles and confusing layout
★★★★★crashes, freezes and errors
App was fine but now worthless after recent update. I never get worked up enough to write a review, but the latest update has ruined this app. It is buggy and unusable to the point that I stopped and booked a hotel room through my company travel website instead for the first time ever since getting this app. Someone probably needs to get on that.
★★★★★negative experience without a specific reason· unspecific
Sharing itinerary. It no longer seems to have this feature. It’s recent update makes this nearly worthless.
★★★★★negative experience without a specific reason· unspecific
New upgrade isn’t good. I find the new update very confusing. I used to use the app for preferred seating upgrades and I can’t find that anymore!
★★★★★negative experience without a specific reason· unspecific
Difficult. Very difficult to add information, screens are not user friendly Can not navigate between screens to add information
★★★★★negative experience without a specific reason· unspecific
Constantly Locked Out. This was a great app until a recent update changed the login policy. Now I have to type a password after 30 mins of inactivity. That’s nuts when my MDM solution forces a complex password for the phone and allows for remote wipe. Very disappointed.
★★★★★negative experience without a specific reason· unspecific
iPad support. Please make the app so it rotates for an iPad
★★★★★negative experience without a specific reason· unspecific
Not easy to edit or remove past trips.. Would be a great app IF I could remove past trips. The app is helpful on alerting others, keeping you updated on travel updates however when the trip is done, I want to remove the trip from my iPhone-so far I haven’t heard back from the app help desk. I’ve deleted the app.
★★★★★negative experience without a specific reason· unspecific
Great app but... I love(d) this app but this new forced log on “feature” every 30 minutes might just force me to remove it. It’s ridiculous to type in a password so often while on travel.. Please make this an option.
★★★★★negative experience without a specific reason· unspecific
TripSource. The hotel reservations in the app has not been working. Frustrating as I needed it to work after having a flight canceled.
★★★★★negative experience without a specific reason· unspecific
They sold my email do not sign up. I never use my work email to sign up but my itinerary was linked through my work. Next thing I know I am getting random emails for crap I didn’t sign up for. Hmmm...wonder why?!?!?!