Vanguard: Save, Invest, Retire

What people write about

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1. ★★★★★cross-device sync is unreliable

   App does not work. I made a new account and it will not sync with the app. I did all steps necessary, my account was open and active, and the log in worked online on browser. I also waited a WEEK to see if it was some data syncing issue. Still couldn’t access. When I attempted to log in, it would accept my credentials, but then prompt me to log in a second time on browser, where I could only access the platform. The app was a link to a website essentially. Called twice to customer service, they had no clue how to fix my issue, so they didn’t. Since the account was new, I closed my account and made one elsewhere. I recommend you do the same, unless you want to waste time trying to make an account simply work, yet it won’t.

2. ★★★★★negative experience without a specific reason· unspecific

   Extremely frustrating. The app is absolutely awful if you have more than one account or multiple stock holdings. Here are six specific examples of bugs or flaws that have been unfixed for months: (1) It’ll often show a transaction as “Dividend” or “Fee” and not be able to show which security issued it, even if you click on the transaction, making it impossible to know why money was added or removed until you get your paper statement. (2) Security amounts are rounded to two decimal places in summary views, but tracked to 3, so you can’t reconcile anything without manually clicking on every single transaction to get the extra decimal place. (3) Information about securities is often shown by ticker only, so you have to memorize the tickers of all your holdings. (4) Transaction history views are maddening if you have more than one account because they don’t have a column for the account name; either you see everything uselessly jumbled together or you have to manually create a filter per account you want to see (which might be fine if you have 1 account but otherwise tedious). (5) Transaction history views default to the last 30 days, necessitating fiddling with the filter views to see anything more (whereas any other app would just let you scroll down). (6) You have to remember to manually select the tax method (e.g., highest basis first) each time you sell.

3. ★★★★★crashes, freezes and errors

   Is login broken. With the latest update when I open the Vanguard app it takes seconds before it asked me to login is the app broken or something

4. ★★★★★slow performance and long loading times

   Unusably slow. The only app on my phone that takes so long to load the login screen, it times out. Unusable.

5. ★★★★★negative experience without a specific reason· unspecific

   Liars and frauds.. The only reason I have money with them is because it’s inherited from my father’s estate I pulled $11,000 out a few weeks after got it. I’m 6/22/26 I sold $165,000 and transferred to checking no problem. On 6/24/26 my wealth advisor tried to start a transfer to his company suddenly there is a hold on both accounts and I’m not allowed to do anything for 1 year after receipt. Tiffany hung up on me when I point this out. Had to call back. Currently at 90 minutes trying to get the hold removed different tard supposedly licensed but can answer questions run don’t walk away from this company and file a complaint with sex like I did

6. ★★★★★negative experience without a specific reason· unspecific

   Poor UI capacity. $715 error taken out of my IRA with no recompense because they used that as my trading fund even though there was no cash in settlement versus a fully funded account adjacent to it. Furthermore, they didn’t then debit the money from checking to cover the escrow they just sold the shares at a loss. Just trust me a don’t use them for anything.

7. ★★★★★negative experience without a specific reason· unspecific

   Not impressed. This app is not that good for a well-branded company such as this.

8. ★★★★★negative experience without a specific reason· unspecific

   Worst brokerage account. I constantly get problems with my brokerage account. I have money on it, but when I’m trying to transact it gives me an error that I don’t have enough funds while I have more than enough for a transaction. Moving to Robinhood for sure

9. ★★★★★negative experience without a specific reason· unspecific

   Never logins…keeping looping. Never login.keep looping the login pages between mobile and web pages Tried to clear cache and storage ..reboot device couple of times..nothing works

10. ★★★★★negative experience without a specific reason· unspecific

    Read. Heard it was a great app to invest. Swear I’ve only had the app FOR TWO DAYS. And they keep taking money out from my own account like?? 80-90cents 6+ times within TWO DAYS

11. ★★★★★slow performance and long loading times

    Useless app & alerts disabled. They have disabled email alerts completely. Phone rep has no clue why or how to fix. Only option is texts messages which I do not want. App is useless because the only push notification is authenticate login or logged off. Also cannot sell ira mutual funds in this app, have to use their clunky & slow website! Maybe instead of bs "update" like changing the word research to explore, how about adding actual functionality?? Get it together vanguard

12. ★★★★★negative experience without a specific reason· unspecific

    Good luck. Good luck trying to sign up for new account. It’s been months of errors and being stuck in infinite loops

13. ★★★★★negative experience without a specific reason· unspecific

    Can’t login. This app will not allow me to login.

14. ★★★★★negative experience without a specific reason· unspecific

    Disappointing. If I could give this negative rating I would. For a company with billions of dollars in their pockets, not to have an app enabled recurring investment is absolutely subpar. I am actually rethinking my account with Vanguard and going to more mature and developed platform like Fidelity or Schwab or Robinhood or literally anyone else instead of these amateurs… Seriously??? You can’t handle adding recurring investment to the app? You should be embarrassed

15. ★★★★★slow performance and long loading times

    Widget?. How could it be possible that a company like Vanguard has not figured out to offer a widget that can be added to the home screen to show basic information like account balances, investment performance, etc.? Empower does it and it’s great.

16. ★★★★★negative experience without a specific reason· unspecific

    Can’t open an account. “Sorry, this page isn't available This page is temporarily unavailable and we’re working to fix it as quickly as possible. Check back later or try one of the links below. Please note that while this page is down, response times may be longer than usual. Thanks for your patience.” Bad experience!!

17. ★★★★★negative experience without a specific reason· unspecific

    This app is terrible. Haven’t been able to log in via the app in over 6 months. Close to a year now. I’ve deleted and reinstalled and did all the updates and it just goes to sign in page and then it just SPINS. I have to log into the website from my desktop or laptop. It’s NOT acceptable.

18. ★★★★★login, signup and account access

    Can't log in. Says to login on the website and update my account. Update what? Website works fine, app doesn't.

19. ★★★★★negative experience without a specific reason· unspecific

    Seek Investment Elsewhere. Great place to invest your money, if you can even get that far. Have spent the better part of 3 months, 5 phone calls to customer support of 45+ minutes and constantly being assured my issues have been resolved. In all that time and support, I have not even been able to log into the app *one single time*. The newest issue? Somehow Vanguard pulled my childhood home address that I lived at 5 residences ago, and claimed that as my primary address, which conflicted with my info and got the account locked. Do not bother with this headache

20. ★★★★★negative experience without a specific reason· unspecific

    Option Trading Hassle. Missing from app. Have to go to main website to trade.

21. ★★★★★negative experience without a specific reason· unspecific

    Turned off Face ID. I had been able to log in easily and securely with Face ID but the useless apps turned that off and requires texts to log in. But I never agreed to use texts to log in and I use VoIP for phone so I don’t get the texts. Why can’t they allow you to verify with email (or better yet a passkey)???

22. ★★★★★negative experience without a specific reason· unspecific

    Cowards. Moving my accounts

23. ★★★★★negative experience without a specific reason· unspecific

    Vanguard does not allow donations to the Southern Poverty Law Center!. The SPLC is being investigated by the trump administration on trumped up charges and when they need our support the most, vanguard has cut them off.

24. ★★★★★crashes, freezes and errors

    Help. It’s not working

25. ★★★★★account bans or deletion without explanation

    Can move money. Took me 10 days to withdrawal absolute pain no notification or timeline just had to verify my bank account that they were happy to take money out of just use robinhood lol

26. ★★★★★negative experience without a specific reason· unspecific

    Horrible. Three times trying to register with errors - starting over each time. Awful

27. ★★★★★negative experience without a specific reason· unspecific

    Unfortunate. It used to be a user friendly app. However, navigation and making transactions are now overly complicated.

28. ★★★★★login, signup and account access

    Can’t log into the app. I opened an account on destkop and now cannot log into the app to utilize mobile deposits. Every time I log into the app it prompts me to log in using my browser. Can’t even use the app.

29. ★★★★★negative experience without a specific reason· unspecific

    New App Dead. Are used to work great for many years after the update. Nothing works at all. Too bad .so sad. was good .now dead.

30. ★★★★★negative experience without a specific reason· unspecific

    Don’t waste your time on the app, just go to the web. What’s the point in getting the app when it transfers you to log into the website again on the browser?