Stock Plan

235 source reviews · 100% labelled · 29.4% with a specific topic

1.7

of 5, across 235 reviews

Corpus profile, not the current store rating

What people write about

Direction describes a theme in aggregate. An individual review may differ — select a theme to inspect its star profile and every text.

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All reviews 235

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★★★★★negative experience without a specific reason· unspecific
unable to connect to server. simply doesn’t work
★★★★★negative experience without a specific reason· unspecific
App always Locks me out!. I have called so many times to reset my locked account and again every month it gets locked! So many representatives suggested trying to keep logging in every few days to avoid that and still locked! I have 2fa and authenticator set and password is also saved, the same stops working! This happens for more than a year and half now. Terrible app! Would not use if employer isn’t forcing me too!
★★★★★negative experience without a specific reason· unspecific
Worst financial app. Hard to think of an app that's worse. Very basic and frequently gets an error saying it can't connect to the server. I have several otter financial apps installed, none are this bad.
★★★★★negative experience without a specific reason· unspecific
Does not work!. Never been able to log in… EVER! Just hangs after the 2FA code.
★★★★★negative experience without a specific reason· unspecific
So bad. The app and Morgan Stanley are awful. I am trapped using this terrible app and company because my RSUs and ISOs are handled by MS. I truly hate having this relationship with a company that does not have any consideration for the end user. There is no way this app legitimately has 4 star reviews. When logging in, I have enter password followed by authenticator code. When I switch to the authenticator app and back, MS app reverts to password prompt. STUPID STUPID STUPID workflow not tested by devs.
★★★★★negative experience without a specific reason· unspecific
Useless. Downloaded months ago and it’s always said it can’t connect to the server
★★★★★negative experience without a specific reason· unspecific
Does not work. Not confidence inducing for a company that handles your investments! Is anyone even reading and acting on all this awful feedback?!
★★★★★crashes, freezes and errors
Broken. Used to work fine. Now when clicking an account (after successfully logging in) I get “Error”. Even though I can go ew the account on the web, and even after removing and re-installing the app.
★★★★★data, history or progress disappears
Unusable. I have two accounts tied to this app. My current employer and my previous employer. Since the last update, this app will only allow me to click on my previous employer. When I click on my current employer, it gives me an error. Have rebooted my phone, deleted and reinstalled app, tried everything. Nothing works…. Please address
★★★★★crashes, freezes and errors
Used to be great, then they broke it. Two factor authentication has been broken for weeks. The page just goes blank after you submit your code. Here’s to not testing something as fundamental as logging in securely and then letting it linger for weeks without an update. DevOps FTW!
★★★★★negative experience without a specific reason· unspecific
Can’t view my portfolio. App has a bug or something it won’t let me check my portfolio anymore.
★★★★★negative experience without a specific reason· unspecific
Errors when attempting trade. Update - still get errors in both the app and website half the time when I try to trade. Absolute garbage - I have no choice but to move my shares elsewhere. “An error occurred” is not helpful when attempting to trade. App is usually reliable but due to issues was not able to trade at the price I wanted and lost the opportunity. This should never fail - unacceptable.
★★★★★login, signup and account access
Stuck at “You’re using an old version” for months now. Pretty much what title says. For months, I’ve not been able to login due to above error.
★★★★★negative experience without a specific reason· unspecific
Not able to log in at all. The app takes me to the website for logging in and the website displays a message that the app is out of date, while I downloaded this app and it’s latest version. Tried reinstall but nothing works, anyone know how to solve. Why does it even redirect to the web, when logging in, very weird user experience
★★★★★negative experience without a specific reason· unspecific
Can’t login after forced e*trade transfer. Can’t login after forced e*trade transfer
★★★★★negative experience without a specific reason· unspecific
Horrible UI and UX. Stay away from this app. Use the desktop site. This app is antiquated in functionality. MS trading is about 10 years behind E*Trade and Robinhood in user friendliness.
★★★★★negative experience without a specific reason· unspecific
What’s with all the 5 stats very negative reviews?. The app has now been useless for weeks. Asking to answer qsts on web site which are not being asked once you go there. I went through every parts of my profile and settings. Bad security and login systems which competitors never force users to do. Typical bank who treats phone apps as nice to have and think web site is the preferred way. Fix both! ETRADE customers will complain like a huge storm once migrated. How come so many recent 100% negative reviews show up as 5 stars? Doesnt make any sense
★★★★★negative experience without a specific reason· unspecific
Reverts back. Deleted the original app downloaded the new app opened up good the first time now the site keeps returning to the original SPC site so can’t open the app, very poor design.
★★★★★login, signup and account access
App no longer supported. Today I tried to log in. My Face ID was expired, so I was directed to sign in again. Attempting to sign in led me to an error in a web site that this version of the app is no longer supported and needs to be updated, even though I have the latest version. I can’t find a later version, so I’m out of options.
★★★★★negative experience without a specific reason· unspecific
Garbage. App doesn’t let me login. Possibly the worst financial app on the app store. A company like morgan stanley should be ashamed of themselves to put this garbage out in the world.
★★★★★negative experience without a specific reason· unspecific
Pathetic. How long does a big company like Morgan take to fix a petty bug. Hopeless
★★★★★crashes, freezes and errors
Log in is broken. App doesn’t work. Tells me that is need to sign in on a desktop to update my contact information. I sign in on my laptop fine and nothing happens, still can’t sign into this app afterwards. Horrible!
★★★★★negative experience without a specific reason· unspecific
Poor experience. Can’t sign in. I get asked to sign on a computer browser to update my contact information. After doing so, nothing changed. Still can’t sign in.
★★★★★negative experience without a specific reason· unspecific
Won’t let me connect. Keeps saying to update contact information when there is nothing to update. Please fix!
★★★★★negative experience without a specific reason· unspecific
Login doesn’t work bc of updating contact info. Saw another review that had the same issue a year ago. App won’t let me login bc I need to update contact info on web, did that multiple times and still doesn’t work. How does a big corp like MS not have this figured out. The worst customer experience.
★★★★★negative experience without a specific reason· unspecific
Login doesn’t work any more. Tells me to login on tablet or desktop to update contact information but there’s no notification or anything to indicate what to update even after successfully logged in on desktop. Just very disappointed service and don’t want to spend anytime taking to customer service to solve such a basic issue. Would give 0 star if it’s possible
★★★★★negative experience without a specific reason· unspecific
No faceID, no in app login?. With no FaceID and in-app login, this app is pretty useless. It’s faster to connect in a browser that can at least save the password for you…
★★★★★negative experience without a specific reason· unspecific
Junk app, very disappointing. The app keeps saying to update info on a desktop or tablet browser. But still doesn't work even after confirming the information. What a piece of junk. Invest some $$ in making a better app and not just giving investing advice to millions of people.
★★★★★crashes, freezes and errors
requires login from a desktop. app won’t let me log in saying i need to update my contact info from a desktop browser, but doing so doesn’t have an option to do so. completely broken right now.
★★★★★negative experience without a specific reason· unspecific
Useless app. As many reviews have mentioned…the app asks you to update info via a desktop/tablet before you can sign in, but still can’t sign in after checking and confirming my info is currently. Completely useless junk.