Sleep Tracker & Sound by Remly

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1. ★★★★★subscription and paid restrictions

   Don’t Even Download It. If you wanna save yourself the time and money don’t even waste your time they’re thieves after I canceled my subscription I was still getting charged I had to lock my card but now the charges are pending and I have to pay it before I can get my refund and all I wanted to do was see what the app was like. It’s not worth it at all.

2. ★★★★★trial charges and refunds

   Terrible. I don't get enough sleep because my sound keeps cutting out during the night. I signed up for a 7-day trial and was charged 9.99. That's ridiculous and false advertising. I hurried up and canceled my subscription. Why pay for something that constantly wakes me up, and I am trying to sleep?

3. ★★★★★subscription and paid restrictions

   Do not try because they will not let you cancel and still charge!!!. I want a refund!!! I didn’t even use this app- it’s not helping me and when I tried to cancel it, it won’t let me and just kept charging. When it did finally cancel- it forced me to keep a week!!!! Do NOT DO THE TRIAL

4. ★★★★★subscription and paid restrictions

   Can’t get rid of subscription. I have been trying to stop this subscription for 3 weeks. It’s impossible. Don’t get tangled up with this company.

5. ★★★★★ads disrupt the experience

   Watch out! Advertising is false.. The ad says free week trial and they bill you after 3 days. The advertisement is a scam.

6. ★★★★★negative experience without a specific reason· unspecific

   Be careful ZERO stars. I canceled the day before my auto-billing and was still billed. Also noticed I was being billed twice per week for one app. Horrible billing setup. Be careful.

7. ★★★★★negative experience without a specific reason· unspecific

   Cancellation. This is okay but not really working for me. I would like to cancel which is not easy at all.

8. ★★★★★negative experience without a specific reason· unspecific

   Waste of memory on phone. App is trash

9. ★★★★★trial charges and refunds

   $10 *WEEKLY* subscription + inaccurate sleep scores. I downloaded Remly after seeing ads claiming a 1-week free trial. Within 3–4 days I canceled in the app because it clearly wasn’t working well. Every morning it showed my sleep score as 0, then hours later it would suddenly update to something more realistic. A sleep score that appears halfway through the day is basically useless. I’ve used AutoSleep for years, which is far more accurate and doesn’t rely on an exorbitant weekly subscription. I am going back to that one. Even though I canceled during what I believed was the trial period, I was still charged $9.99 per WEEK! I didn’t catch it right away because I thought the subscription had already been canceled, and weekly subscriptions are easy to miss since most people review finances monthly. By the time I noticed, I had been billed four times — about $40 for one month of an app I wasn’t even using. Between the inaccurate sleep tracking and the confusing trial/weekly billing setup, this was an extremely frustrating experience.

10. ★★★★★subscription and paid restrictions

    Cancellation. Beware this app was canceled months ago and still trying to charge my card. And had my Apple tied up. I'm beyond frustrated and disappointed that this is even allowed

11. ★★★★★negative experience without a specific reason· unspecific

    Scam. I tried the free 4 days but after the first day, I didn’t like it and want to cancel but I cannot figure out how. I have tried endless avenues with no success. DON’T GET THIS!!!!!

12. ★★★★★negative experience without a specific reason· unspecific

    Worse app. It waste alot of time

13. ★★★★★negative experience without a specific reason· unspecific

    Can’t unsubscribe. I unsubscribed and was charged anyways. Twice now. I have screen shots of two dates that show I’ve been unsubscribed and still being charged.

14. ★★★★★subscription and paid restrictions

    Trick. They just tricked me, I have paid for the app to use one week (automatically subscription renew after the 3 free day), when I cancel the subscription I’m not able to use the app anymore, even when the subscription says: expires January 28th.

15. ★★★★★subscription and paid restrictions

    Terrible. Do not use this app - it will stop working randomly. I was using this app and enjoying the data, helping me learn my sleep patterns. Without warning, the app will not load, suggesting an issue on the development side. And of course there will be no refund… it’ll likely disappear soon, taking our data with it.

16. ★★★★★negative experience without a specific reason· unspecific

    App. Was unable to access the app after downloading just kept spinning as it was loading. App never load to use.

17. ★★★★★negative experience without a specific reason· unspecific

    $480 a year are you CRAZY?!. Making this app $9.99 a WEEK had me immediately delete the app and create a review (which I rarely do). I’m not even factoring in taxes. This is more than an average person pays on even a phone, water bill or a fraction of an electricity bill. Trash.

18. ★★★★★negative experience without a specific reason· unspecific

    random charges. My account has been inactive for a long time,and the software has cleared the billing requirements,but it is still changing $6.99 every week, I don’t know how to cancel it,so I had to call the app for help.Be careful of this scam app,don’t use it to avoid losses.

19. ★★★★★login, signup and account access

    Terrible!!!. No customer service at all!!! I have an account but I cannot sign into it at all. I’ve tried now for 3 months and nothing, no help at all.

20. ★★★★★subscription and paid restrictions

    Please refund. I did not subscribe to sleepway. Please refund. I have been charged 4 times. I have not used the app.

21. ★★★★★negative experience without a specific reason· unspecific

    Weird App. I downloaded the app played with a few functions then fell asleep to white noise. I woke 4 hours later and tried looking through the app. As I was trying to move through the tracker, I could see a male’s face behind the darker overlay. I deleted the app right a away because I felt like it’s a scam. It does ask you to place your phone straight up, I had mine flat.

22. ★★★★★negative experience without a specific reason· unspecific

    非常垃圾. 我睡觉醒来.提示我睡眠时间30分钟不能生成报告。睡了一宿不足30分钟？

23. ★★★★★subscription and paid restrictions

    Buyers Beware: Cancellation Is a Nightmare. I am trying to cancel this subscription, but your service has made it virtually impossible to do so. Please respond to my review with clear instructions on how to cancel. I have re-entered my email over and over again to reset my password, and each time your app claims that a reset email has been sent yet I have never received one. I have done this for over a month, at least 20 times, without receiving a single reset email. Out of sheer desperation, I even searched the web for a website or a phone number to contact someone directly, but I found nothing. This is completely unacceptable. It causes unnecessary stress and overwhelming frustration. Whenever you offer a service, you should also make it simple and straightforward for subscribers to unsubscribe. If I could give this sleep app zero stars for the frustration it has caused me, I most definitely would. Buyers beware: if you plan to get more than the free version, think twice—because if you don’t know how to unsubscribe, you may find yourself trapped. Sleepway, you have a link for everything else—you should have a link to cancel subscription if you are a reputable company. Please put on this review form a way for anyone who wish to unsubscribe to do so, without undue stress. Thank you for your response in advance.

24. ★★★★★subscription and paid restrictions

    I want my money back. I would rate this app as a good app what I want to know is why would the app say it’s a free to use and charge me $10.53 and tell me it’s free for three days and then three days I have to pay six dollars for the next month. Makes no sense. Please help me make this make sense. I don’t know. Am I supposed to go to for this but I like my money back and then maybe if you give me that’s free for the days it should be free for I may pay the money for the next month to use this app, but please return my money. This is the second time. In the same month. tonight would be the second night. I would really like an answer before I have to cancel this thing again.

25. ★★★★★trial charges and refunds

    Rip off. I downloaded this app 1 day ago. It has a 3 day free trial. But today I get a notice that they charged my Apple account for $24.87. I have not even set up my account. Beware

26. ★★★★★negative experience without a specific reason· unspecific

    Annoying. So stupid

27. ★★★★★negative experience without a specific reason· unspecific

    B. I did not sleep good

28. ★★★★★negative experience without a specific reason· unspecific

    Free trial should be free. There is no need to take credit/debit card info to try for free. This is a marketing tactic because most people forget to cancel and you start charging. Why not just disable app after free trial. If client is satisfied, they will purchase.

29. ★★★★★negative experience without a specific reason· unspecific

    It record your sleep just one hour. It Doesn’t always record until you wake up . Often it records your sleep just one hour. And sometimes it says animals or talking noise when it was something different . It’s not the best app .

30. ★★★★★negative experience without a specific reason· unspecific

    Awful. It won’t show your sleep cycles in the app. You must connect to Apple Health (or equivalent). It asked me to link to Apple Health app so I could see the graph. Connected and it showed nothing. Restarted and reconnected. Nothing. Tried several nights in a row and still nothing. It finally showed I slept for 1 min. Not helpful given that I wanted to track my sleep cycle.