Tempur® Sleeptracker-AI®

251 source reviews · 100% labelled · 25.9% with a specific topic

2.6

of 5, across 251 reviews

Corpus profile, not the current store rating

What people write about

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★★★★★privacy and excessive permissions
Terrible. The app is useless unless you agree to send your personal data to the ai partner. Can’t even use the digital remote. The Ai is completely useless as it reports sleep data exactly opposite Apple and Garmin watch data. The UX of the app is terrible - not well organized and layed out. The digital remote is under ‘options’ rather than a first class item. I deleted the app and very sorry for buying the bed base.
★★★★★negative experience without a specific reason· unspecific
Stop asking. I like it besides it asking me twice everyday to leave reviews. Relax you guys of someone wants to they will
★★★★★negative experience without a specific reason· unspecific
Annoying. Too many pop ups. I try to turn off the alarm in the morning and it’s asking for an app review with every click.
★★★★★negative experience without a specific reason· unspecific
Sounded good. This app requires too much private information and will share it who knows where. Not going to use it.
★★★★★subscription and paid restrictions
Sleeptracker app is garbage!. While we like the Tempur-Pedic mattress itself, the Sleeptracker app is absolute garbage. The mattress is comfortable, but many of the expensive “smart” features that help justify the premium price simply don’t work. We’ve owned the bed for eight months, and the Sleeptracker app has been offline or nonfunctional for what feels like nearly half that time. Repeated troubleshooting attempts have accomplished nothing. What’s most frustrating is that there appears to be little to no meaningful customer support once the trial period ends. When the app stops working, you’re largely on your own. Every other Bluetooth-connected device in our house works flawlessly—phones, watches, speakers, TVs—but somehow the mattress app is constantly disconnected, offline, or unavailable. For a bed that cost approximately $16,000, I expect a seamless experience from start to finish. Instead, you’re paying luxury-level prices for technology that performs like a beta product. If you’re buying this bed for the sleep tracking, smart features, or app integration, think twice. The mattress is great, but the technology surrounding it has been a massive disappointment.
★★★★★negative experience without a specific reason· unspecific
No. Writing this because the app kept harassing me for a review
★★★★★negative experience without a specific reason· unspecific
Stop asking. Even though I do like the app, stop asking for a review. I don’t like to review and it wouldn’t stop asking until I reviewed it. This is now the second 1 star review I have given.
★★★★★negative experience without a specific reason· unspecific
Not impressed. This thing always asks for updates and never keeps the updates. It’s very frustrating to say the least
★★★★★negative experience without a specific reason· unspecific
Do not use the alarm feature. At some point, the ai will ask you if you want to use the alarm. If you set it up, and then you change your mind? You will never be able to figure out (at 4 am when you woke up and decided to turn off the imminent bedquake, as the control for it that everything says should be there seems to have been %#<>~} removed
★★★★★slow performance and long loading times
Vibration Alarm Sucks. I really want this to work. It does, but you can’t turn off the alarm without finding your phone, opening the app, and clicking done sleeping, waiting for this to go through the network and tell your bed to stop shaking (which is a slow process). My wife and I have split mattresses, but this process wakes her eventually, because it takes me a minute each time as we don’t keep out phones in our bedroom. Supposedly, you can use the remote and the flat button to disable the remote, but that simply doesn’t work. And if this is a bug, they haven’t fixed it in over a year. With “AI” (term is so overused) it should know that I am no longer in the bed and stop itself. As it stands, I unplug the bed, which is fun.
★★★★★negative experience without a specific reason· unspecific
Not so great. When we first got out tempur it tracked our sleep. But not long after it quit working.
★★★★★negative experience without a specific reason· unspecific
Password protect Bluetooth. Zero protection on Bluetooth of the base of the bed. Do not buy a tempurpedic if you live in a multi unit dwelling. Anyone can connect to your bed and use it as a speaker. Insane problem for a product that costs this much.
★★★★★negative experience without a specific reason· unspecific
Doesn’t work for 2. The smart base doesn’t properly recognize the difference between two people in the bed. As a result, scores are way out of whack. It seems to over boost the sleep score based upon time in bed and meeting the goal times for sleep and wake.
★★★★★negative experience without a specific reason· unspecific
Making us consent to data collecting. I bought this SUPER expensive bed, that I was told has more functions on the app. Now bed is here and set up and almost 90 days, I’ve downloaded the app and see that the only way to use it is by consenting to selling my data to Amazon marketplace, Google play to name a few. If you choose NOT to consent to your data being harvested by HORRIBLE corporations, you can’t use the app!!!! This needs to be told when the bed is being sold to consumer!!!! I want to return the bed!!!!!!
★★★★★negative experience without a specific reason· unspecific
Great app when its working. I originally planned to use the app as a “back up” remote. After looking at the app and all the features and what it could actually track I was amazed! I started using it to record mine and my husbands sleep patterns for health reasons. The first couple weeks, it was great and the automatic tracker tracked our sleep however there were several times we had to manually record that we had woken up and adjust the sleep time because the app did not record it automatically. The app said the recording would be available about two hours after everyone is off the bed, but it doesn’t really take that long . About 2 months into using it I am going through all the troubleshooting guides even though we have it set to record automatically it doesn’t and we manually have to do it every day which I feel doesn’t get an accurate pattern of sleep history. There are times I wonder if it thinks all the pillows I have on my bed after making it that are people still on it ? Absolutely love the bed but the app actually pretty frustrating. and having to remember to manually record your sleep (even though it is set to record automatically) is a huge pain…. Especially when you’re exhausted.!
★★★★★negative experience without a specific reason· unspecific
Sucks. Sucks bad. Worthless app
★★★★★negative experience without a specific reason· unspecific
Terrible company with a terrible product. They gave us a rock hard mattress that failed to get softer overtime as they promised. They gave us a faulty product and failed honor their warranty. We will never buy any products from them again.
★★★★★privacy and excessive permissions
Stop requiring people to share all their data. It’s an invasion of privacy and a joke.. Requiring me to share my data is a joke.
★★★★★negative experience without a specific reason· unspecific
Worthless. Won’t stay connected
★★★★★negative experience without a specific reason· unspecific
Sleep recording. From day one this app has never recorded our sleep. We got messages in the beginning that the bed was empty which was not the case. On a few occasions it recorded our sleep when we weren’t even in our bed. Considering what this app has promised and to have the sleep recording never work has left me very frustrated. If someone could let us know how we can get this to work I would really appreciate it.
★★★★★subscription and paid restrictions
Not a happy customer. Doesn’t seem to be working right, we have two separate sides and it seems to give the others tracking or so off with times, we have rebooted and still not right, so not a happy customer that I paid for something that is not working. Ugh
★★★★★negative experience without a specific reason· unspecific
Sensory issue. Verification or configuration is not censoring correctly. Very annoying.
★★★★★negative experience without a specific reason· unspecific
Sleep tracker👎🏼. This would have been so much easier if done at setup.
★★★★★privacy and excessive permissions
YOU WANT YO COLLECT AND SHARE MY INTERNET ACTIVITY????. I saw this in your privacy statement that we all must agree to for the app to work YOU COLLECT -> Internet or other similar network activity. Such as information on a consumer’s interaction with a website or application. FROM WHAT -> Automatically from your computer or mobile device/apps Automatically from Sleeptracker-AI devices FOR WHAT PURPOSE -> To provide, configure, customize, and improve your use of Sleeptracker-AI services AND PROVIDE TO -> Amazon Web Services Flurry analytics Other third parties, with your consent
★★★★★negative experience without a specific reason· unspecific
Too many AI inputs. This is ridiculous. 8200$ for a bed and an app that wants me to sign my life away to AI and every Bluetooth device in my home. All I want is volume control on my speakers and massage inputs. This app is so backwards you can’t go back to setup. I have to get under my Pro smart base to find the AI model. Its super cheaply made frame is not what I thought it would be. Settings for shape of body are lacking. I don’t want to use the sleep tracker . Yet there is no simple app to control this bed frame without granting very liberal information to 3rd parties.
★★★★★negative experience without a specific reason· unspecific
Ancient looking / frequent auth problems. The UI was perhaps written by AI or a lowest-bidder developer from some remote part of the earth. Authentication sometimes works, sometimes doesn’t.
★★★★★negative experience without a specific reason· unspecific
Most worthless. Don’t waste your time
★★★★★negative experience without a specific reason· unspecific
Smart bed data. My bed consistently miss reports my sleep data. I’m pretty regular on going to bed at 8 PM. However, the bed the next morning shows that I’ve gone to bed sometimes between 1030 that evening or later. I’ve stopped looking at the daily reports that the app gives every morning because to me they are useless.
★★★★★negative experience without a specific reason· unspecific
Doesn’t record sleeping time correctly. You can be in bed sleeping for two hours and the sleep not recorded. Have tried to get it to work to no avail.
★★★★★negative experience without a specific reason· unspecific
Tired of requiring WiFi when there is a perfectly good Bluetooth connection. Let me use the damn remote without WiFi. Tired of getting standing when the WiFi goes out during a storm. You don’t bed to collect my habits. I just want a working remote.