ShutEye®: Sleep Tracker, Sound

What people write about

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1. ★★★★★negative experience without a specific reason· unspecific

   A scam version. If you’re up for checking it out as normal, go ahead and know that even though you’ll hear you’ll have a free few days to test it out for you, you’re getting tricked and scammed. You will get charged a full amount more than you can imagine before you even subscribe to it. So the app may be good but totally impossible to actually trust them as you can tell you’ll be having money charges pulled out of you with no notifications.

2. ★★★★★negative experience without a specific reason· unspecific

   Not so good.. I’ve used this for two weeks. In one spot it tells me, I fall asleep too fast- what’s wrong with that? And tells me I sleep too long. I know other people in their 70’s (like me) who would love to have some uninterrupted sleep. I’m not understanding what is wrong with my sleep habits.

3. ★★★★★data, history or progress disappears

   Scary. I found the app looking at reviews and thought I would give it a try. I used the app for a week or so and realized it was not even close to accurate. Today, I realized it’s sending data outside the app. I deleted the app but still don’t know what data was sent elsewhere.

4. ★★★★★negative experience without a specific reason· unspecific

   Too many gimmicks. Was gonna try this but deleted during set up. Too boomer coded, too many screens just get to the app. Don’t need 20 screens trying to sell me upgrades

5. ★★★★★trial charges and refunds

   No end-of-trial reminder. Beware that you will not receive an end-of-trial reminder and you will automatically be charged if you happen to forget. The product is fine, no complaints. Poor business operations/ethics with no reminder that your trial will be ending prior to being charged $60.

6. ★★★★★negative experience without a specific reason· unspecific

   Disappointed. Didn’t give me a chance to cancel before the 7 day free trial.

7. ★★★★★trial charges and refunds

   Not free. Someone commented in reviews that this app is completely free. That’s a lie. You get a free trial and then they charge you. Just an FYI for those who look for truly free apps to use. Thanks, but this one is not for me.

8. ★★★★★subscription and paid restrictions

   They charge me when I cancel my suspension. I get the 7 days try! I didn’t find the app usable, so I cancel my subscription and my porfile , and then they charge 59.99 $ I make a claim and they don’t give any solutions. And my name is Silvia no Angela .

9. ★★★★★subscription and paid restrictions

   👎🏻👎🏻. Hope you don’t have an issue with the app because this company is all robots. I’ve got the same message responded back regardless of what I explained to them. No chance of a refund and I can’t get ahold of a live person to save my life. Wish I could give their customer service zero stars which sucks because I enjoyed the app before it stopped working on my brand new iPhone.

10. ★★★★★subscription and paid restrictions

    Bait and switch. Signed up for the free trial. Added all of the info, but it wouldn’t let me access the program unless I paid 5999 upfront for a family subscription. that’s not a free trial! Very misleading

11. ★★★★★subscription and paid restrictions

    Stopped working. App has stopped tracking my sleep . It shows a straight line and says time asleep 0. I have 2 other apps I also use and they show the accurate amount of time I slept. Prior to this problem I liked this app because it gave me a lot of useful information. Now it gives me nothing. Canceling my membership

12. ★★★★★trial charges and refunds

    Rip off. I tried to do the free trial and somehow it ended up charging me $59.99 trying to go through Apple to get a refund I would not use or trust this app

13. ★★★★★subscription and paid restrictions

    Would not update. The app was great until it no longer worked. I woke up to it needing an update. When I tried to update, it would not accept the update. I deleted the app and reinstalled it thinking this would help. When I logged in with my login information it did not recognize me. I had to sign up again and said I could have a seven day free trial. I already paid for a year. I emailed back-and-forth with ShutEye for resolution and still have not heard back from them. I would not recommend.

14. ★★★★★subscription and paid restrictions

    Snoring tracking bug. I got this app and even payed a yearly subscription (regrettably now) to track my snoring and see whether different remedies work. The issue i have is that after i finish tracking my snoring the app will show me an initial score a numbers for my breathing health, then after like 1 minute they all reset to 0. I can hear clips of me clearly snoring but the app updates/crashes/bugs out or something to show default 0 values for all breathing health metrics.

15. ★★★★★subscription and paid restrictions

    Subscribed. I paid $10/month for this app and it suddenly stopped working. Data is temporary hidden but has yet to begin working. wouldn’t pay for this scamful app. Try another one.

16. ★★★★★glaring measurement errors destroy trust

    How Can I Trust the Data When It Defies Physiology?. I initially found ShutEye useful and relied on it regularly to track my sleep. However, over time the app’s sleep-stage reporting has become increasingly inconsistent and difficult to trust. For months, the app routinely reported that I was getting 5–7 hours of deep sleep per night. More recently, it began reporting only 0–5 minutes of deep sleep, despite no major change in my sleep habits. At the same time, REM sleep reporting became erratic, and the REM percentage data was eventually removed altogether. The current data often appears internally inconsistent. On some nights, the app reports less than an hour of total sleep while simultaneously displaying several hours of light sleep. On other nights, it reports implausible amounts of REM sleep. These dramatic shifts make it difficult to determine whether changes reflect my actual sleep patterns or simply changes to the app’s algorithms. As someone who experiences significant fatigue, morning headaches, and other sleep-related symptoms, I rely on tracking tools to provide reasonably consistent information. Instead, the app’s reporting has become confusing and, at times, appears physiologically impossible. If sleep-stage calculations or algorithms have changed, users should be informed. Transparency about how sleep stages are measured and how updates affect historical data would go a long way toward maintaining user confidence. I would like to continue using ShutEye, but I currently have serious concerns about the accuracy and consistency of its sleep-stage analysis.

17. ★★★★★negative experience without a specific reason· unspecific

    Very Limited. Other than checking breathing and snoring and maybe the white noise for sleeping it doesn’t do anything else. It doesn’t really measure sleep and isn’t worth the monthly price.

18. ★★★★★crashes, freezes and errors

    Used to be good. This used to be good. And as of a couple of weeks ago it’s now not working. It says I’m getting 1-2 hours of sleep a night when I’m getting 7-8. And I keep getting a pop up about resuming an upgrade. I’ve contacted support and they’re not responding. If they resolve it then I’ll consider updating this review but the customer service has been terrible so far.

19. ★★★★★negative experience without a specific reason· unspecific

    The recent updates cause a bug. I cannot see my nightly sleep data anymore, there is always a upload data modal blocks the details page.

20. ★★★★★negative experience without a specific reason· unspecific

    Straight up garbage. Doesn’t even track anymore, multiple nights where it said I only slept 30 minutes which obviously isn’t true. Terrible app

21. ★★★★★trial charges and refunds

    Free Trial and then somehow I’m charged. Sucked me in before I had the free trial

22. ★★★★★negative experience without a specific reason· unspecific

    Microphone problem. It tells me I have to go to settings and turn on the microphone thing but there’s not even an option to turn it on nothing on there say microphone so I can’t even use the app

23. ★★★★★trial charges and refunds

    Scammed. I just wanted the free trial with no money down like it said. I got charged $5.99 immediately. Then charged $59.99 for a family plan I don’t want or need because I don’t have a family.

24. ★★★★★subscription and paid restrictions

    It was good till it wasn’t. Now you can sleep 10 hours and it says you only slept 3 and totality screwed up your sleep score. Now it’s worthless and I still have months on the subscription

25. ★★★★★negative experience without a specific reason· unspecific

    Glitching. The app is glitching and doesn’t record my whole night sleep. Then stops recording and tell me to manually download it but it never does. The same message keeps popping up

26. ★★★★★negative experience without a specific reason· unspecific

    Makes you pay. Not free like advertised

27. ★★★★★trial charges and refunds

    Erases data. I used this for a few nights and enjoyed listening to the recordings in the morning, but was pretty annoyed that all the data about the previous night’s sleep and the recordings would be erased right after I viewed/listened to them. It also charged me for a subscription rather than giving me a seven day free trial, as offered.

28. ★★★★★subscription and paid restrictions

    TRAIL IS A SCAM. The trail is a scam, they will charge you even if cancel it well within the cancellation period.

29. ★★★★★trial charges and refunds

    Don’t get snookered!!. This app is NOT totally free! I wanted to try it, but decided to cancel during the trial period. I followed the not-so-clear cancellation instructions, several times, but was charged $60 anyway! I am not happy at all and have let everyone know not to get this app unless they know they definitely want it!

30. ★★★★★subscription and paid restrictions

    Liars. It’s very frustrating when it says free until you get it downloaded and find it cost money. Tired of apps lying about being free