Wayfair – Shop All Things Home

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1. ★★★★★negative experience without a specific reason· unspecific

   Glitchy app. This is a review of the app, not the store. This is maybe the glitchiest shopping app I’ve ever tried to use. As an interior designer, I have avoided purchases from Wayfair just so I don’t have to interact with this. Almost every time I try to use it, I get a “please reload” error.

2. ★★★★★subscription and paid restrictions

   Account Balance can’t be applied. Account balance can’t be applied due to a technical issue so they charged my credit card and refused to correct the issue. So it ended up with me paying full amount with credit card and the account balance is just sitting there. They told me I could use my account balance in the future purchase. Come on, how can I trust this site

3. ★★★★★negative experience without a specific reason· unspecific

   Update. I can no longer order I can’t update my phone . I guess it’s goodbye

4. ★★★★★negative experience without a specific reason· unspecific

   What happened to my members rewards?. I have been a members rewards customer and now I am being asked to sign up again

5. ★★★★★subscription and paid restrictions

   Payment Options. Why is it so hard to check out? There is no reason that Apple Pay needs to be used. I specifically did not set up Apple Pay on any device for a personal reason. There is no reason for a “store” to make us use it. I’m not sure I’ll order again.

6. ★★★★★subscription and paid restrictions

   Payment methods. I got hung up in here for way way way too long. This is absolutely unacceptable and ridiculous. That’s why you only got one star

7. ★★★★★negative experience without a specific reason· unspecific

   Tough. I don’t feel the app is as user friendly as it could be.

8. ★★★★★negative experience without a specific reason· unspecific

   Where the hell is the customer service number and how do you find your credit card info?. I have the Wayfair credit card. I went to the app to try and find a way to access it and stay on top of my account, but Wayfair seems to have a gatekeeping process that doesn’t allow you to talk to customer service where you get involved with the Credit department.

9. ★★★★★negative experience without a specific reason· unspecific

   No customer service. I ordered two of the same ceiling fans on the same date, one arrived within a week, the other still hasn’t arrived a month later. When I track my order it says waiting for delivery but every time the delivery date comes they push the delivery date out a couple more days and have been doing this all month, finally today when I contacted them they told me they didn’t know what the problem was but that they could have it to me 17 days from today or cancel the order. Now I have a client with one ceiling fan who has been patiently waiting for the other matching fan but can’t wait till July so I have to start all over again because Wayfair couldn’t be bothered to tell me why or what to expect, they just kept leading me on and never even bothered to apologize! Not very professional in my opinion.

10. ★★★★★subscription and paid restrictions

    Wayfair Mastercard account is hard to access. Since I’ve shopped so much on Wayfair with my Wayfair Mastercard, I frequently access that account to check my balance and to make payments, but instead of internally from the app, the app takes credit card customers to an external tab. Lately, this tab won’t load, even when I bookmarked it on my home-screen. Now I must resort to the old school method of calling the 800 number just to access my account, which is inconvenient when I’d prefer to see on the screen my credit and balance plus payment functions.

11. ★★★★★negative experience without a specific reason· unspecific

    List Out of Stock Items. Wayfair is terrible. They’re just another third party lister, and have sold me three items in a row that weren’t actually in stock. Just weeks waiting and then cancelled. I have a house to stage for sale.

12. ★★★★★subscription and paid restrictions

    Do not buy from this site. I received an order missing several crucial parts. After 45 messages back and forth, has not been resolved and I am responsible to pay for return shipping?? Also, the product descriptions are false and the word glass was in product description and details, but was falsely plastic. Scam products. Beware. Not anything is as described. 43 years old here, 20 yrs buying items online and first time I’ve ever needed to report to the better business bureau.

13. ★★★★★negative experience without a specific reason· unspecific

    Chairs. NEVER received my chairs

14. ★★★★★slow performance and long loading times

    Can’t save!!!. Performance improvements desperately needed. I’m a designer who uses this app quite a bit and suddenly I’m not allowed to save items. It wants me to save to a board - a new feature. But even that doesn’t work. Wayfair - please fix this !

15. ★★★★★negative experience without a specific reason· unspecific

    Awful App. This app is awful. Trying to use the filters is an absolute abomination. Typically you would select an item that states “+More Options” you would expect there to be options for colors, sizes, other details. Not the case. There’s a reason they have over 56k rugs. They use the same listing tens and hundreds of times and make a minor change with each listing so your doom scrolling for hours. If you have a sheet set that comes in 50 colors list it once with the options for colors and sizes in the listing vs. listing that same sheet set 50 times for each color x 7 times for each size. This app is so chaotic and could really be streamlined for user ease versus trying to bulk up their stock. Nobody wants to look at 10,000 of the same lamp with a few inches height difference over and over. Wayfair….. do better.

16. ★★★★★negative experience without a specific reason· unspecific

    Low quality. They have a lot of their stuff that is low quality, I ordered a furniture set and the quality was very poor. Big gaps on 45 degree angles, poor paint quality. My shipment arrived damaged, they only accepted the return because of the damage and not the low quality. I posted a review about it on the site and my review was rejected. Be careful what you buys from them.

17. ★★★★★negative experience without a specific reason· unspecific

    The App Is Actual Trash. Love Wayfair but the app is putting a damper on getting things I need in my new house. Crashes, won’t show previews for optional colors, always says it’s having trouble loading. Using two different (updated) devices so it’s not me. WORK WITH ME WAYFAIR! Tryin to get things done!!✅✅✅

18. ★★★★★negative experience without a specific reason· unspecific

    Negative 0 star. I ordered furniture but they missed to include important part in the delivery, I’m still waiting for the shipment status of replacement parts 10 days later, mind you, they can’t even provide the tracking number for it. Shady company.

19. ★★★★★subscription and paid restrictions

    Terrible Customer Support — Do Not Recommend. I ordered a coffee cart, and it arrived with no instruction manual included. When I contacted customer service to ask for it, they told me it would take 2 to 4 business days just to send the file.This is incredibly frustrating. I did not ask for complex legal paperwork. I just needed a basic assembly guide to build the item I paid for. It should not take days to email a standard PDF. Because of their mistake, I demanded that the minimum they could do was send someone to assemble it for me for free, but they refused.This has been a completely frustrating experience. I was a loyal customer before this, but I will not be buying from this company again.

20. ★★★★★negative experience without a specific reason· unspecific

    Apple Pay. First of all, I would like to have the option of Pay Pal. Secondly, I hate the click the button method. I clicked a hundred times and nothing happened. Very frustrating. I will think twice before shopping here again.

21. ★★★★★negative experience without a specific reason· unspecific

    Awful experience. Avoid Wayfair. The shipping info is not real-time. In 2026, providing accurate, real time shipping info is a basic service of online retail. They sent me to supplier to ask for myself only to learn from Supplier that they can’t give me that information since I didn’t order direct from them. Super frustrating. Will never shop thru Wayfair again.

22. ★★★★★negative experience without a specific reason· unspecific

    Rewards issue. I bought many times , first time trying to use my rewards but didn’t work!!!!

23. ★★★★★negative experience without a specific reason· unspecific

    Literally unusable. Every page is blank, or has an error asking me to refresh. Can’t sign in, can’t get search results, can’t create a list. Might as well not exist.

24. ★★★★★crashes, freezes and errors

    App not working right. So many updates, but this app is still way too glitchy. Every tab works except for my account tab, which is the most important one. I cannot see the status of my orders in transit. Very frustrating. UPDATE: When I try to see my orders, it says my account is empty and there is no order history whatsoever. When I search for a type of item, I get search results, but only a small amount, and none of the product names or descriptions show up.

25. ★★★★★slow performance and long loading times

    Extremely slow. I do not understand how this app has 4.9 stars. Everything loads extremely slowly. It freezes all the time. Impossible to use.

26. ★★★★★negative experience without a specific reason· unspecific

    Sad customer service. I tried to use my Wayfair card and they still have my old phone number on it. I could not get a verification code. 2 customer service people were lost. So disappointing.

27. ★★★★★negative experience without a specific reason· unspecific

    App Terrible. The app is not user friendly. I will leave it at that.

28. ★★★★★crashes, freezes and errors

    App Needs Work. Honestly, I’ve seldom used such a slow and buggy app. Absolutely infuriating to use.

29. ★★★★★negative experience without a specific reason· unspecific

    Garbage Furniture. Every single piece of furniture we’ve purchased from Wayfair has shown up damaged. All furniture is made out of cheap particle board.

30. ★★★★★negative experience without a specific reason· unspecific

    App not updating. I get your emails and update as needed. This time it says update and when I try it takes me to app and says “open” but when I hit it, it just takes me back to need to update app. Incidentally, my latest version was just 4 days ago.