Shopify: Sell online/in person

What people write about

Direction describes a theme in aggregate. An individual review may differ — select a theme to inspect its star profile and every text.

loading the rest of the reviews

1. ★★★★★an update broke a familiar workflow

   New update is horrible. The new update has so many unwanted and unneeded updates. Change it back to the original

2. ★★★★★subscription and paid restrictions

   UPDATES ARE TRASH. The “Spring26” Updates (released in June26) only reenforce how little Shopify understands about how this app is used. Reducing the font and minimizing the screen space for the BASE metrics is inane. Prioritizing secondary metrics like Payouts over Total Sales is illogical, nor do most users of this app need / should have access to this information. Monopolizing the screen display with oversized banners heralding the addition of new functionality - often paid - feels like the app is being taken over by adds. On an accessibility level - the “casino” style motion used to display Total Sales, combined with the reduced font size and screen placement, makes the most important and most commonly used metric on this screen prohibitively hard to read. Your AI-driven design has taken over and it seems that you now neglect consulting or beta testing with your actual accounts, forcing us to waste our time in Support requesting the removed functionality back. As a result, Shopify is becoming unusable. Every update makes it worse and completely degrades and destroys workflow. DO BETTER SHOPIFY.

3. ★★★★★negative experience without a specific reason· unspecific

   Bad update today. Hard to see data. The latest update to the app is so bad. I have to strain to see my business data which is in black color. I feel like i am being constantly sold to by Shopify as all i see is their promotions which are on: a) white background, and b) take 60% of the screen space. Help ! Let me see my business info when i go to the app, not shopify ads !

4. ★★★★★negative experience without a specific reason· unspecific

   Unoptimized BS. Clearly yall have no idea how to make an app. This is dreadful to use.

5. ★★★★★negative experience without a specific reason· unspecific

   AI??. I think it’s actually insane sellers can use AI to sell their products. Not only can they, but it’s encouraged and it’s a feature in the app. That should be false advertising or something. Absolutely not

6. ★★★★★crashes, freezes and errors

   Website not working. My website was not functional and not searchable on Google and GoogleAI is slandering my product as a scam.

7. ★★★★★negative experience without a specific reason· unspecific

   kevin keck I do not have a account with y’all to stop taking money from me. I don’t want this account never asked for this account and stop taking my money

8. ★★★★★negative experience without a specific reason· unspecific

   No sales. Just traffic

9. ★★★★★negative experience without a specific reason· unspecific

   Asking for a review every Time!. Wasting my time with pop ups

10. ★★★★★subscription and paid restrictions

    Unethical. This million/billion dollar company charged me the last few dollars I had. I canceled EVERYTHING at the beginning of the month and have been dealing with a family tragedy since. They still tried to charge we several time but it wouldn’t go through because I did not have enough funds in my checking account to go through. Once I made just enough it charged me. But since it was outside the “timeframe” I was not allowed a refund. Even though their system glitched and did not downgrade the system I canceled (mind you with in June 1-8) they had to correct the action on their side and canceled manually, I am still not allowed a refund. This company is disgusting and does not care about the people that use their systems. All they care about it taking hurting families last dollars for something that was obviously not working (which is why I canceled but was still charged!)

11. ★★★★★slow performance and long loading times

    Customer support on escalated issue are slow. I can’t verify my id I have escalated the issue . All my pay out are paused. It’s been 5 business days nobody has reached out to help or fix it

12. ★★★★★negative experience without a specific reason· unspecific

    Going down hill. The tool works, but the need to drive revenue out of its customers means you get to look at ads when you are trying to do your work. Boo! Bad product managers can ruin a great service

13. ★★★★★negative experience without a specific reason· unspecific

    AI bots submitting fraudulent orders non stop. AI bots submitting fraudulent orders non stop. Waste of my time canceling orders throughout the day to avoid chargebacks. None of the fraud apps work or settings to prevent this.

14. ★★★★★negative experience without a specific reason· unspecific

    Shopify not good. Shopify is not good it got 42 dollars I was going to spent on my mom for her birthday it didn’t even ask me if I wanted to pay 42 it just got it out my card now I can’t get anything for my mom

15. ★★★★★negative experience without a specific reason· unspecific

    Site will shutdown with no help to fix.. My store front literally shut down and says it does not exist when trying to pull up online. Shopify has no # available to call for help desk and the LIVE agents that are supposed to be available-- says LIVE CHATS ARE OFFLINE -- so there's no one to help. Very disappointed

16. ★★★★★negative experience without a specific reason· unspecific

    Stole money. I never even signed up for it I just downloaded it and it charged me 111 dollars, scammers

17. ★★★★★negative experience without a specific reason· unspecific

    Issue with Payout. With my payout is setup for daily, why don’t I receive them daily.

18. ★★★★★negative experience without a specific reason· unspecific

    Sucks. They blocked my money

19. ★★★★★slow performance and long loading times

    Trash unworking. Save buttons don’t work can’t upload more than one at a time without it glitching and loading forever every operation on the app needs a work around it has the most lazy coders

20. ★★★★★negative experience without a specific reason· unspecific

    Freezes constantly. Freezes and then I have to reopen the app constantly.

21. ★★★★★negative experience without a specific reason· unspecific

    Hate. Is the App Store just a Chinese world now? Even the apps downloaded in the US are all in Chinese; there's no way to change that.

22. ★★★★★negative experience without a specific reason· unspecific

    I have questions. I need to contact someone

23. ★★★★★negative experience without a specific reason· unspecific

    Unable to Access Shopify Balance Funds. While Shopify’s platform itself has useful business tools, my recent experience with Shopify Balance support has been extremely frustrating and disruptive to my business operations. I experienced ongoing issues receiving verification codes by SMS text or email for the Shopify Balance app, which prevented me from accessing my account and transferring funds to my Navy Federal business account. Despite completing every troubleshooting step provided — including reinstalling the app, resetting authentication attempts, and verifying my contact information — the issue continued unresolved for an extended period of time. The most frustrating part was the lack of direct live support. The constant back-and-forth through email was very time-consuming and pulled me away from assisting customers during active pop-up market events while trying to run my business. I believe Shopify needs stronger live support options for urgent account security and financial access issues, especially when business funds are involved.

24. ★★★★★negative experience without a specific reason· unspecific

    It was good. It was good but now it isn’t. Almost every page on Shopify shows an error 500 page for critical pages that I use everyday. Not so reliable anymore

25. ★★★★★subscription and paid restrictions

    App issues. Loosing productivity due to poor updates. Yet again more failed updates. Why would you put online store in the sales channel LAST? Thats the main source it should always be first. So now you have to scroll through all your channels to click online store when publishing a product. I want to start this off by saying I love Shopify. I have been a customer for many years and to date have shipped 60k orders. I rely on this platform for my business to run smoothly. Unfortunately, as many have stated these last few updates are atrocious. I will list a few below to keep this simple and to the point. 1. Search functions: now I see it has been updated to search based on the area you are in vs a full site search like it was doing a few updates back. That’s a start in the right direction. However, I do believe there’s more issues that should be addressed. Everyone loves a clean aesthetic these days but sometimes functionality vs aesthetics is key. Especially on the back end of things. Sue and Tom aren’t using my admin app. They don’t care what it looks like and as the shop owner neither do I. It’s my job on the storefront end to have an aesthetic. I’d rather have a clear visual than having to refocus my eyes to figure out what order is open and closed. The font is too small. Not clear enough. An open order should take precedence and should be visible in a flash. The yellow open bar was superior. 2. Inventory adjustment history: another one that has been updated which I appreciate but I do believe there’s more issues. Going into the adjust history to want to see what’s been ordered and being bombarded with what’s been ordered, what’s been refunded, what’s been shipped is too much for one area. (Going back to visuals it’s also hard to tell what is what. Functional over aesthetics) I think it would be beneficial to have a better breakdown area but inventory history should be what sold like it previously was. Or if anything have an breakdown area. Inventory history which opens up to other categories that can be clicked at the admin discretion. I.e. if I want to see what was ordered I can see all orders, what’s been shipped I can go to shipped orders, refunded, etc. I do honesty love Shopify. However the past few updates have been a complete headache and has left me fighting with an app than being productive with processing orders. These updates shouldn’t just been thrown into action when each shop is paying a hefty amount per month. These should be beta tested 100%. We are not your guinea pig.

26. ★★★★★negative experience without a specific reason· unspecific

    Anjali is horrible!. Do not use this company. There agent Anjali does a horrible job & will refuse to help you at all!

27. ★★★★★negative experience without a specific reason· unspecific

    Avoid AutoDS. This is a fraudulent company. Do not download anything!

28. ★★★★★negative experience without a specific reason· unspecific

    Worst app ever. I started for a month and it’s the next month. I want to cancel my plan but it’s not letting me. It keeps on saying verifying. I tried to turn on a von and it still didn’t work and now I can’t cancel my plan.

29. ★★★★★subscription and paid restrictions

    if you run a real business do not use shopify. specifically for shopify payments. they’ll side with the scammers if anything goes wrong, leaving you to find your own options for payment processing. the app logs you out constantly, and doesn’t notify you of things happening in your store in a timely manner. shopify is already pretty bare bones as an entity but the app is so stripped down you shouldn’t even bother with it. stick to the desktop site.

30. ★★★★★subscription and paid restrictions

    Unfair Business Practices. I’ve been a paying Shopify customer for over three years, but my store was removed from the Shop app for over a month based on chargeback factors that were not clearly explained and were largely outside of my control. The last chargeback was months ago, yet my access to a paid feature was still removed without a clear, proactive path to resolution. As a small business owner, this has been frustrating and has affected my ability to fully use the services I’m paying for. The process has felt unclear, reactive, and lacking in compassion or real support for my individual situation.