Walmart: Shopping & Savings

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1. ★★★★★negative experience without a specific reason· unspecific

   Online Shopping is A Nightmare. I used to absolutely love the convenience of shopping online and having my orders delivered to my door. Not anymore. The service has deteriorated so quickly and causes me more grief than it’s worth. I have received other people’s orders; received orders with half the items missing. I don’t know if the drivers are keeping items on purpose or if they are dropping multiple orders at my door because it’s less work for them? All I do know is that online ordering is a nightmare now. I reordered items that were missing so I could literally go to the store and pick them up myself. Yes, I’m inconvenienced but at least I know I will get the items I ordered. As a senior, this is sad.

2. ★★★★★slow performance and long loading times

   App severely slow!. Every week. It takes me an hour or more to do my groceries. It is extremely slow. I have to keep getting out of the app and back in it. It kicks me out. It’s very frustrating.

3. ★★★★★they swap your cash refund for store credit

   Walmart Do better. I kept trying to give Walmart a chance, but this is happening officially four different times. Every time I shipped my items they Always get a third-party driver to pick it up from the store and bring it to home but the issue is it’s always items missing out of my order. If you call customer service about the missing items “they will say because the driver marked it as delivered “ you can’t get money back for it or a replacement for the items that the driver stole. I i’d rather go to target at least I know my items won’t be stolen if I get it shipped!!

4. ★★★★★slow performance and long loading times

   Slow. Always lags and it makes it terrible and wastes a lot of time waiting for it to catch up. Not only does it lag it crashes at LEAST 3 times

5. ★★★★★negative experience without a specific reason· unspecific

   Not honest. I applied for the free shipping scam a while back. But you don’t have it for Guam & 2 other places

6. ★★★★★search fails to find what is needed

   They want to be Amazon and it’s hurting the user experience. They want to be Amazon and be an online retailer and ship From warehouses. Great. I go to Amazon for that. I go to Walmart when I need to pick something up in store. Can you do both? Sure. They just do it horribly. I filter by the “in store” Option. I want to know what’s local that I can go pick up. Yet even with that filter on, everything It shows is order only. What’s the point of the filter? Do what you do well, before competing poorly at something else. Abysmal UX

7. ★★★★★slow performance and long loading times

   Terrible app. Very slow and keeps crashing.

8. ★★★★★subscription and paid restrictions

   Charged cash not food coupon. Valid coupon not charged paid cash

9. ★★★★★slow performance and long loading times

   Slows to an unusable crawl. They need to optimize this app, it has become a hassle ordering because it’s become so slow.

10. ★★★★★negative experience without a specific reason· unspecific

    Dresses. The app is not user-friendly. I was wanting to buy another dress and a different color and I could never do it so I wasn’t happy about that.

11. ★★★★★negative experience without a specific reason· unspecific

    Gift Card. Yall need to make this gift card way easier and staff more helpful

12. ★★★★★negative experience without a specific reason· unspecific

    Iffy. Slowww and freezes, sometimes crashes. Yes my app is up to date, and internet is working fine. Hard to see things completely on tablet.

13. ★★★★★slow performance and long loading times

    Walmart. Very slow, lags a lot

14. ★★★★★negative experience without a specific reason· unspecific

    Spark Delivery Drivers. When you are getting groceries delivered to your door I recommend checking hand off to customer because most times I don’t get all of my order.

15. ★★★★★negative experience without a specific reason· unspecific

    The app shows different prices for different people. I don’t like how you fluctuate in the prices

16. ★★★★★mixed experience without a specific reason· unspecific

    Cancelled Order to Force Shipping. Order cancelled and not allowed to purchase in store at same price. Reason given was store did not have case SKU code for items yet same items were delivered from same store individually. Make it make sense.

17. ★★★★★subscription and paid restrictions

    Helpful. When I am unable to shop due to health reasons, this service is very helpful. I just wish there was a little more care when handling the groceries. I’ve had broken eggs, smashed bread, and rotten produce. I know you wouldn’t select items in that condition for yourself, why select it for the customer? I paid and tipped, which is not always affordable when trying to feed my family. I know you are a business but you’re also part of a community that relies on good products.

18. ★★★★★mixed experience without a specific reason· unspecific

    I like Walmart but not the app.. App is always glitching.

19. ★★★★★mixed experience without a specific reason· unspecific

    Assistance. No way to change email or phone number

20. ★★★★★overall positive experience· unspecific

    Helpful, but…. This has been helpful, but there are a few things that could be improved upon. First, the app closes unexpectedly while doing an order. Next, it would be nice if you could save the alternate pickup person. The app/account is in my name, but often my spouse will pick up. I have to add their name and contact info every time. Overall though, we’ve found this service and the app very useful since my spouse has a walking disability and they are unable to walk the store, but still likes to be involved in choosing our items. Thank you.

21. ★★★★★overall positive experience· unspecific

    Easy ordering. It was very easy to find the item that I wanted & order it.

22. ★★★★★stable and reliable performance

    Door delivery. I have been using the door delivery by signing in to the Walmart account for the last 3 months. I save money using this for gas and as well as for shipping to deliver groceries at my doorstep. Excellent and reliable service!

23. ★★★★★overall positive experience· unspecific

    Thank you Walmart!. Thanks for shipping to rural Alaska.! Helps so much

24. ★★★★★overall positive experience· unspecific

    Rediscover Walmart!. They seem new and improved & a great alternative. Have been very satisfied with many purchases as of late.

25. ★★★★★overall positive experience· unspecific

    Groceries. Fast and accurate

26. ★★★★★overall positive experience· unspecific

    Great value. The best price and delivery option

27. ★★★★★overall positive experience· unspecific

    Review. VERY THANKFUL!

28. ★★★★★overall positive experience· unspecific

    Bags. I’m hoping these garbage bags solve my problem

29. ★★★★★overall positive experience· unspecific

    Walmart delivery is so convenient. I can’t believe people shop for ME FOR FREE. I worked in Walmart online delivery for a couple months and they always strive to make employees pick the best produce and be quick and efficient with the orders.

30. ★★★★★overall positive experience· unspecific

    Great. It was easier to do order pu than 2 years ago. Easy! A lot of products. Great prices.