Best Buy: Tech Deals & Savings

498 source reviews · 100% labelled · 35.3% with a specific topic

2.8

of 5, across 498 reviews

Corpus profile, not the current store rating

What people write about

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All reviews 498

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★★★★★negative experience without a specific reason· unspecific
Razor gold card. I ordered the card over three hours ago, I haven’t even gotten the code in my email to use it. I think that’s horrible. They should’ve gave it to you after you bought it.
★★★★★negative experience without a specific reason· unspecific
I can never get through a single purchase. I have never experienced an app that lags as much as this app. I give up every time I try to use it to shop for something. It’s beyond me how a Tech/electronics company has the most laggy app ever.
★★★★★negative experience without a specific reason· unspecific
Complaint. Impossible to reach a live human being on the the telephone. I do not like to type. I want to SPEAK to a human being. Not type. Terrible customer service.
★★★★★slow performance and long loading times
Unoptimized and slow. Just a terrible app, extremely slow and takes forever to load
★★★★★negative experience without a specific reason· unspecific
Awful business to work with. Best Buy will sell a game you’ve been watching or had in your cart right under your nose if it suits their interest. Was watching a game and had in my cart for months and all of a sudden they put on clearance don’t bother to send an alert (like most other online businesses these days however they harass and text you or notify you about any other stupid thing they have to push on you. I immediately emptied my cart and will buy the expensive quest 3 for full price elsewhere now. Hope thy go out of business
★★★★★negative experience without a specific reason· unspecific
Amazing company. I’m truly grateful for them and absolutely love the deals and offers
★★★★★negative experience without a specific reason· unspecific
Don’t believe it. This APP has a 4.9 rating, how? This APP has to be the worst app in the history of apps. I can’t believe such a big company would have such a terrible app
★★★★★negative experience without a specific reason· unspecific
possibly one of the worst apps i’ve ever used in my life. thanks for not letting me buy products after i put my card info correctly then not telling me what the problem is i wouldn’t let my schizo ridden grandpa use this app in fear of him ending his own life because of how horrible it is.
★★★★★slow performance and long loading times
App overheats my iPhone 16 Pro. Every time I pull up the app, my phone gets hot. Product pages are slow to load. Terrible user experience
★★★★★crashes, freezes and errors
Very bad app. To much problem to log in, the app freeze my phone
★★★★★excessive or broken notifications
Notifications for Special Offers and Promotions will turn itself back on. You will always receive notifications for special offers and promotions. Turning off the option in notifications does not work, it will always turn back on. This is not a bug, it is guerrilla marketing. They will not let you opt out of marketing material, it will be turned back on without your consent.
★★★★★negative experience without a specific reason· unspecific
Bad on ipad. Cluttered with adds and for some reason the layout looks like it was meant to be used on an iphone instead of using the entire ipad screen which is weird considering this is suppoed to be an ipad app
★★★★★negative experience without a specific reason· unspecific
Search function didn’t work. Never shows any results. Also, add protection pops up immediately after adding a product to the shopping cart is very annoying.
★★★★★negative experience without a specific reason· unspecific
Not so great. Web site is cumbersome and wastes a lot of time. Inability to actually call the store is frustrating, because the call center is not much help. The AI assistant is essentially useless, and it will drive me to Amazon if you clowns don’t figure things out.
★★★★★slow performance and long loading times
Worse than Web. Abysmal loading times, slow, unresponsive, and just overall laggy.
★★★★★slow performance and long loading times
App. App works so slow. It’s terrible when you need to buy something. Sometimes I’m prefer to spend 2 hours for offline shopping, because it’s not so complicated.
★★★★★negative experience without a specific reason· unspecific
Difficult ordering. It took one hour to complete purchase.
★★★★★negative experience without a specific reason· unspecific
The slowest online shopping app by far. Constantly getting stuck on loading symbols, everything freezes, when swiping back a page the animation gets stuck halfway, if I go away from the app for even 1 second the whole thing resets. I swear they vibe coded this app into oblivion. It simply doesn't work anymore.
★★★★★crashes, freezes and errors
App is poorly optimized. Ever since the app had a redesign, adding functions like AI, and marketplace, it has been so inefficient. App is slow, buggy, and makes my iPhone 15 Pro Max heat up like crazy. At first I thought it was my phone, but after consulting other people with the app and they are using Galaxy S26 Ultras and iPhone 17 Pro Max’s, it’s the same verdict. App must have been written with AI coding and Vibe coding, because I can’t have the app open for longer than 5 minutes without my phone overheating and functions slowing to a crawl. I’d much rather use the website as it doesn’t make my phone freeze up, but it’s written the same, slow and buggy. Don’t use the app if you care about your phones battery health and don’t mind burning your hands and being there 20 minutes just trying to add something to the cart.
★★★★★negative experience without a specific reason· unspecific
Gift card use undesirable. The gift card checkout process is clunky. Instead of auto-populating cards already saved to my account, I have to manually copy and paste the card number and PIN separately. Please update the checkout flow to automatically populate any available gift car balance.
★★★★★negative experience without a specific reason· unspecific
Create an account fails. I installed the app to track a laptop that was sold out in store but I wanted to get it. I kept trying to create an account but anytime I did I got multiple errors then a message saying that an account was already created so I made a whole new email and still said that an account was made…for an email made minutes ago. I like Best Buy the company but maybe they should look into getting a working app.
★★★★★negative experience without a specific reason· unspecific
Gotten Worse. Used to be a great app, but in their quest to become equal or better than Amazon, Best Buy has gotten sloppy. This is by far the slowest app on my phone. Too much bloat in the app clogs everything. I should not have to wait for a World Cup screen flash to finish loading and clear before using the app. Still waiting on app to load the search I was conducting while I write this. Sad.
★★★★★negative experience without a specific reason· unspecific
Does this thing work?. Best Buy app that doesn’t work.
★★★★★slow performance and long loading times
SLOW SLOW SLOW. Dumbest slowest app ever. The app is slow. The website is worse. I hate you.
★★★★★negative experience without a specific reason· unspecific
Limit qty on smoke detectors??!!. I was trying to replace all of my smoke detectors in my house because they all expire at the same time. Unfortunately, Best Buy has set a ridiculous limit on the total quantity that you can buy per customer. So now I have to get in the car and drive over there and try to talk the staff to selling me extra units. Absurd!!!
★★★★★negative experience without a specific reason· unspecific
The app is so laggy now.. Let me guess they laid off Americans and brought in “gifted and talented” h1bs? The app is nearly unusable now
★★★★★slow performance and long loading times
Terrible website and app. It’s a pain to shop it’s so bad and slow. I’m not coming back until it’s better
★★★★★negative experience without a specific reason· unspecific
Bait and switch. I was told I would get 10% rewards on the first day if I sign up for the BB credit card. I signed up and only got 5%…
★★★★★negative experience without a specific reason· unspecific
App sucks. Terrible app. Has loading issues.
★★★★★crashes, freezes and errors
Buggy app. Fix this app! I can’t look at 3 things without it going to loading screens and buffering forever! I have to close the app and open it, then it does it again. Constant opening and closing just to see products.