Back Market - Buy & Sell

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1. ★★★★★support does not respond or resolve the issue

   Worst customer experience. Placed mobile order 4 days ago with an expedited delivery fee. There is no response from customer support team to confirm the delivery date no tracking number provided. It sucks I have to reach out to backmarket Instagram to get support. Still the same issue. They don’t care about customer time, customer has to wait till the order gets delivered. They charged me for expedite shipping. Worst service this time. I never suggest anyone here to face this issue in future

2. ★★★★★subscription and paid restrictions

   Trade in. I will not do any kind of business with them again, traded in my IPhone 13 and still waiting to be paid, 3 weeks going now nothing concrete coming from them.

3. ★★★★★negative experience without a specific reason· unspecific

   Don’t Buy IPhones From BackMarket. I just brought a IPhone 15 Pro It’s too expensive for the phone , it comes with existing battery problems , The Phone Glitches Out When I’m Otp

4. ★★★★★subscription and paid restrictions

   0 for 3 SCAM! Bricked corporate junk advertised as excellent. ABSOLUTE SCAM AND ZERO QUALITY CONTROL. I have gone 0 for 3 on "Excellent" condition phones this month, wasting weeks of time and thousands of dollars on $800+ flagship devices. Today's phone arrived dead on arrival, with physical glass nicks, and a corrupted corporate software lock that completely bricks the physical camera hardware. It throws an App Store error to even open the camera! Back Market charges a mandatory "Quality Fee" on every single invoice, yet they let predatory warehouses dump broken corporate junk onto premium buyers. Avoid this platform at all costs. Defective return started and official Better Business Bureau complaint has been submitted.

5. ★★★★★negative experience without a specific reason· unspecific

   Frustration. Ordered a phone. My debit card was charged for DOUBLE the amount. Called the helpline, a recording said it was closed for maintenance. This continued for two days!!! Went to website and sent a message, said would reply in one business day, still waiting for response.

6. ★★★★★negative experience without a specific reason· unspecific

   Bad charger. Phone charger does not work

7. ★★★★★negative experience without a specific reason· unspecific

   I Am Not ROSE!. Why is your Artificial Intelligence calling me names? Terrible Service! You would not recycle the electric Doogee Type-A Tablet and cable after Security Updates run out!

8. ★★★★★subscription and paid restrictions

   Company is a rip off. They sent me a iPhone that had someone else’s account on it and expect me They didn’t even test the products before sending them to people And they won’t even refund or fix it so you can use it this company has nothing but a joke do yourself a favor and do not use

9. ★★★★★negative experience without a specific reason· unspecific

   Terrible customer service. This has honestly been one of the most frustrating customer service experiences I’ve ever had. There is absolutely no phone number to call, no email address to contact, and no real way to speak with an actual person when there’s a serious problem with an order. The “Get Help” option is completely useless — it only gives a few generic options that don’t solve anything. After making a purchase, I realized the app had the wrong shipping address saved, and there is literally no way to correct it. I can’t contact the seller, I can’t contact support, and I can’t even stop or modify the shipment. Now my purchase is going to be delivered to an address I no longer have access to, and there’s absolutely nothing I can do about it. It’s unbelievable that a company can operate without providing customers any real support or communication methods. Very disappointed, upset, and frustrated with this experience.

10. ★★★★★negative experience without a specific reason· unspecific

    iPhone 16 pro max. The phone came very old with scratches around. I’m not really happy with the phone this time because the price was high 912$ with tax and shipping included.package was dirty and the phone cover also has dust on it all over the phone screen. This phone is not even refurbished but badly use and old. I’m very disappointed for the first time with backmarket phone

11. ★★★★★negative experience without a specific reason· unspecific

    File a claim and never received and communication is poorly - THIEF!!. ****ATTENTION****You scum bag thief hope you read this and stay away from their third party warranty!!!!!!!

12. ★★★★★negative experience without a specific reason· unspecific

    Not fully reset and setup. Prepare to spend some time on these laptops to reset and actually set it back up it was about 95% set up…… then went to play audio and the drivers weren’t even there. So did there marketplace seller not inspect it even tho they are certified with backmarket Update after doing further review they couldn’t even keep there physical store front open. Didn’t even last a full year….All these reviews how many are fake??????? I wouldn’t buy from them again. Not after all this headache couldn’t own there mistakes and would rather fight it and lose more money!

13. ★★★★★negative experience without a specific reason· unspecific

    Worst customer service ever. I had an airpad stolen through BackMarket. $1140. Notice they have NO customer service phone number. All of the emails have suddenly become “no reply” email addresses. It’s obvious to me the Fed Ex worker stole it. I showed them plenty of proof. I bought my iPhone ProMax 17, another iPhone for a friend, AirPods (had no issues). Yet when I suddenly have package theft, BackMarket is NOT HELPING. I was confident in this company until the sender of the “excellent” rated airpad put my airpad in an envelope. Not even a box! So of course it was stolen. It was obvious what the item was due to how it was shipped. Horrible customer service.

14. ★★★★★negative experience without a specific reason· unspecific

    Scam. This app is a scam, they never sent me my money back and told me they did

15. ★★★★★negative experience without a specific reason· unspecific

    Never again. Bought a used iPhone 15 Pro Max from them. Price was pretty good but less than a month after I got the phone it intermittently loses cellular connection for a day or more and then eventually reconnects. Contacted support and they said I would have to ship the phone to MAYBE the seller to have it fixed under their one year warranty and that it would take two weeks. I use my phone for work and school 2FA among other things so I cannot go for two weeks without a phone. Saving to just buy a new one from Apple. DO NOT TRUST THESE PEOPLE!!!

16. ★★★★★negative experience without a specific reason· unspecific

    BEWARE False Trade-in Assessments!!. I received an offer on my iPad, but then after I shipped it in, I received a counter-offer less than half of the original offer. The refurbisher stated that my screen was cracked and lifting, even though it absolutely is not. I provided pictures from both before I shipped and after I received it back, showing that it is not damaged in any way whatsoever, and also the refurbisher ticket has it listed as good condition, with all of the inspections passed. Nowhere on the refurbisher ticket does it say that the screen is cracked or lifting. Best bet is to go directly to Apple for trade-ins.

17. ★★★★★subscription and paid restrictions

    No communication or eay to contact anyone. I bought an iPhone the. By the time I woke up later the next day it was canceled and email said they don’t have the item in stock. I have been waiting 2 weeks for my refund and not a single update or piece of info has been communicated

18. ★★★★★subscription and paid restrictions

    Customer service is horrible. They didn’t listen to any of my questions. There is no one to help with customer service needs. You can not get help from customer service. I’m moving and bought some ear buds for my trip. They arrive 3 days late and it was the wrong model. Tried to get customer service to help out with finding the right model. They were very unhelpful. They didn’t even ask if I wanted to return them. In the chat box, on the app. Didn’t even ask me if I wanted to return or refund and forced me to. Customer service is horrendous at BackMarket.

19. ★★★★★subscription and paid restrictions

    No help. If I could I’ll give it 0 stars, my computer screen out on me Saturday and before had I ordered the computer last year in December but they messed up my order. So they gave me a refund and ended up sending the computer which wasn’t my fault so right now I have a active warranty (free of charge) that I can use to get my screen fixed but unfortunately they refuse to fix it because of something THEY messed up. That want me to send the computer back and then when they receive it that’ll give a 10% discount code for my next purchase but I don’t want that I want to use my free warranty that I was offered to begin with!!!!!!!!

20. ★★★★★negative experience without a specific reason· unspecific

    App is ridiculous. This app was advertised to me, obsequiously on multiple platforms. Finally, I acquiesce and download it when I open the app to see the specific item being advertised. It’s refurbished and almost double the retail price and I double check this item was available at the retailer for retail price.

21. ★★★★★negative experience without a specific reason· unspecific

    Horrible trade in experience. I decided to trade in my old phone. I was offered one amount based on the quality of my phone. When it got to the refurbisher, they sent me a picture stating my phone was locked by a different carrier and that it was scratched. I provided pictures proving my phone was the right carrier as well as pristine in condition. The refurbisher counter offered less than initially offered. The people at back market were of no help and sided with the refurbisher. I will never be using back market again and do not recommend this app to anyone who wants a fair and honest price for their device. After leaving a review, I was contacted again and they said they were going to escalate the situation. I provided proof that they requested and they still sided with the refurbisher. Whole company is devious and dishonest. If you want a refurbished device or to sell a device look into the manufacturer rather than this app

22. ★★★★★negative experience without a specific reason· unspecific

    Black market. Scamming app

23. ★★★★★negative experience without a specific reason· unspecific

    iPhone order. Very unhappy with service. No phone wrong address on order. No state address either

24. ★★★★★subscription and paid restrictions

    Better off buying used from Amazon. Ordered a MacBook Pro and it was supposed to be in excellent condition. We got it, the charger they sent was t the right voltage so it wouldn’t even turn on. I ordered a different charger and the computer finally turned on but wouldn’t hold a charge and was signed in to someone else’s Apple ID. We were essentially sent a $500 paperweight. It’s like they didn’t even turn it on to check the functionality. Such a scam. Clearly they didn’t do their checklist on trade ins. Hopefully they don’t try and use that against us to reject our refund. I am not impressed at all. This was the first and will be the last time we buy from BackMarket. Update: good freaking luck getting your refund after sending the device back. After two weeks we’re still trying to get our money back.

25. ★★★★★negative experience without a specific reason· unspecific

    bs. refunded my item a day before it was supposed to arrive

26. ★★★★★subscription and paid restrictions

    Refurbished. Do not buy refurbished items from this place. I paid almost $500 for a MacBook they send LOCKED now I have to return it because obviously I can’t get into a locked laptop.

27. ★★★★★negative experience without a specific reason· unspecific

    I’m. Okay

28. ★★★★★negative experience without a specific reason· unspecific

    No customer service or calls possibly. I bought a iPhone 12 Pro which was my first phone buying in back market. It has problem with microphone but I thought it was me that I messed with but it turns out it wasn’t. It was the phone from beginning. But now it’s already late I guess to complain about it… anyway, I’m trying to speak with someone so I can try and buy different phone with multiple trades in but that’s mot possible because you can’t call them to ask about it, because you can do trade only with one item through the app and it sucks.

29. ★★★★★negative experience without a specific reason· unspecific

    Shipping. They never shipped my item

30. ★★★★★subscription and paid restrictions

    Bad product. Got my wife’s AirPods in yesterday and one of them straight up has been chewed on by a small dog or animal I paid a lot for this product and expected better