Strava: Run, Bike, Walk

What people write about

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1. ★★★★★login, signup and account access

   Bad. Cant even log in and every time I open the app its a blank screen

2. ★★★★★an update broke a familiar workflow

   new update broke dark mode. the newest update made my dark mode start doing a weird hybrid of dark and light mode. can't see any of the numbers when uploading a manual activity. tried all of the ai chat bots suggestions and nothing works.

3. ★★★★★negative experience without a specific reason· unspecific

   Оплата. Оплатил а приложение просит оплатить повторно

4. ★★★★★slow performance and long loading times

   Insanely slow customer service (2 months). AI customer service is awful and you can’t get in touch with a real person

5. ★★★★★negative experience without a specific reason· unspecific

   App watch doesn’t work. Apple Watches app doesn’t work

6. ★★★★★negative experience without a specific reason· unspecific

   Terrible customer service. Can’t get in contact with anyone in their customer service. They have you submit a request via AI and then tell you an agent will reach out but they never do.

7. ★★★★★crashes, freezes and errors

   app won't open. just installed it, app refuses to load anything. tried deleting and reinstalling, my phone and the app are up to date and my phone model is supported.

8. ★★★★★subscription and paid restrictions

   Cannot Login. Support is AI and no follow up assistance to resolve a simple issue. Only repeated same AI responses due to high volume specialist will reach out to you as soon as possible and no time frame. Its scary if you decide to have paid subscription and you cannot log in a very very not in line with Apple App on App Store. I have a free account but cannot log in and still in a que to get someone to help and AI is just there to say someone will reach you back but I saw one reddit I m not the only one. so thats why wroting detail review for developer and for App Store to review

9. ★★★★★subscription and paid restrictions

   Unusable if you don't pay. If you just go free every time you tap anything it hits you with subscription pop ups and its infuriating

10. ★★★★★negative experience without a specific reason· unspecific

    Why does week start on Monday. Dumb calendar you can’t change it. So much for customizing.

11. ★★★★★subscription and paid restrictions

    Started subscription without my consent. Randomly charged me $80 for a yearly subscription. Terrible dark patterns to cancel.

12. ★★★★★negative experience without a specific reason· unspecific

    Feedback options disabled. I’d like to provide them with feedback about their weight tracking system but all methods of submitting feedback are disabled so I’ll drop it here: “For single-arm dumbbell exercises like 1-arm Dumbbell Row, the total volume should reflect both sides when the movement is performed on both arms. This directly affects the Total Weight Lifted shown at the end of the workout, because the current calculation appears to count only one side and may show about half of the actual weight lifted. A more accurate total would count both arms, so each set reflects weight × reps × 2 when the exercise is completed on both sides.”

13. ★★★★★subscription and paid restrictions

    Disappointing for a returning user. I used Strava during covid and I really enjoyed tracking my progress and seeing how many miles I would log in a year. After taking a break and coming back all of my favorite features are now behind a pay wall. I’m very disappointed to see you need to pay for features that use to be free.

14. ★★★★★negative experience without a specific reason· unspecific

    Bikes: used to be great, badly outdated now. Strava completely ignores gravity/bike park riders. Their algorithm auto-flags any ride using truck or hi-speed chairlift uplift, forcing us to turn our computers on and off every single lap. Worse, Strava refuses to implement 2-3 year bike park (or badly damaged remote area) segment resets. Bike park trails change constantly due to erosion and reroutes, so keeping ancient / outdated leaderboard times from years ago makes the segments completely useless for tracking current and meaningful progression. Meanwhile, they protect obvious & known leaderboard cheaters on remote trails by rejecting multiple layers of clear proof (THEY developed to detect cheating) when we flag them. Meanwhile you can sail or velomobile, which can easily have motors ON them: o problem. Not a great way to market these services - why subscribe?

15. ★★★★★negative experience without a specific reason· unspecific

    Randomly Pauses. The App randomly pauses and doesn’t track full run. Would not recommend.

16. ★★★★★negative experience without a specific reason· unspecific

    Login and linking sucks. I keep getting errors trying to log in and link to my Garmin

17. ★★★★★negative experience without a specific reason· unspecific

    Asks for phone to be nearby. Even when right by the phone… and does not start 🤯

18. ★★★★★subscription and paid restrictions

    Still No Support. I submitted a support ticket 19 days ago and there have been no updates. What’s the point of paying for a premium subscription if I don’t get premium service? Disappointing.

19. ★★★★★negative experience without a specific reason· unspecific

    Another profit over people model. Strava has raised their price YOY with no real value add, and now they are making hard to tag people who worked out with you. The only reason you need to tag someone, is usually because Strava didn’t work in the first place. The app mainly doesn’t work when the location is turned off, which is ridiculous. I wouldn’t doubt that next is ad-based tiers.

20. ★★★★★negative experience without a specific reason· unspecific

    Nike run club is 10x better. So many features are so plain or just don’t work. I have never had an issue with Nike run club, and my very first run on Strava, my run gets cut by 0.2 miles and magically merged into houses. This app is so basic and needs debugging immediately. P.S. I’m a CS major, so please hit me up if anything.

21. ★★★★★negative experience without a specific reason· unspecific

    can’t login to the app. I have an account on strava but i can only use it through the website, whenever i try to login through the app it tells me “something went wrong, please try again” no matter what i do this keeps happening

22. ★★★★★negative experience without a specific reason· unspecific

    Doesn’t record runs. Every time I try to run it only shows the time I have run for and never the pace and distance until I finish the run, which is horrible so idk if I have done a mile or if I have to keep running

23. ★★★★★negative experience without a specific reason· unspecific

    Not worth. Pain to cancel

24. ★★★★★negative experience without a specific reason· unspecific

    Price Transparency. I shouldn’t have to Google an outside source to find out how much the app costs before signing up for the 7 day trial.

25. ★★★★★negative experience without a specific reason· unspecific

    Not ADHD friendly. I forget to pause this thing all the time, like if I am walking to the beach and then end up sitting down for awhile. The other day, it tracked me doing a walk and then sitting in my apartment for 5 hours, and you can’t edit the session. If this app already has my location, why not have a feature that auto-pauses if the user is in one place for longer than 10 minutes? If this feature is added, then it is a 5-star app to me.

26. ★★★★★subscription and paid restrictions

    Annoying. I tried to cancel my subscription, you have to do it through their website which isn’t the best. It was very hard to cancel, I had to look it up to figure it out. Once I figured out how to cancel it they tried everything to make you not cancel by offering you more stuff, I think I had to confirm to cancel at least 4 times. I’m not very impressed.

27. ★★★★★negative experience without a specific reason· unspecific

    this sucks. i ran an entire run and when i clicked finished it had the audacity to tell me no movements detected. i guess because i was only using my watch and not my phone?! how rude

28. ★★★★★subscription and paid restrictions

    LOLLLLLLLLLLLLL. Navigating the app is a sick joke filled with constant splash screens premium upsells, and frankly sickening "please subscribe" ads. DELETED!

29. ★★★★★negative experience without a specific reason· unspecific

    Refuses to Save Last Activity. It always assumes I am cycling when in fact every activity is/was a run.

30. ★★★★★negative experience without a specific reason· unspecific

    I don’t hold any course records. Boo