Scoop - Carpooling & Commuting

250 source reviews · 100% labelled · 23.2% with a specific topic

2.6

of 5, across 250 reviews

Corpus profile, not the current store rating

What people write about

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★★★★★negative experience without a specific reason· unspecific
No matches found. Can’t use app. No matches found. Can’t use app
★★★★★negative experience without a specific reason· unspecific
App is dead. App is literally dead, doesn’t match against anyone. Doesn’t provide feedback if there is any chance of matching , and worst of all, tell about no matches at literally the nth hour . This basically is useless imho.
★★★★★crashes, freezes and errors
Doesn’t work. Can’t make an account because there’s nowhere to put a name so it doesn’t let me even sign up and I can’t access the rest of the app. Totally broken
★★★★★negative experience without a specific reason· unspecific
Waste. app doesn’t work don’t use it
★★★★★negative experience without a specific reason· unspecific
Scoop not available in my area. What’s the point then
★★★★★negative experience without a specific reason· unspecific
Zero customer service / abuse of cancellation policy. I arrived at the pickup location on scheduled time. Then the rider cancelled scheduled trip at last minute. Surprisingly I was charged…instead of being reimbursed. Apparently someone was abusing the policy. What was more disappointing is that there is no customer service to resolve it… They don’t have service line to call in and never respond to the request.
★★★★★negative experience without a specific reason· unspecific
Doesn’t show the Driver realtime location. The app went backwards. It doesn’t show the driver location while coming for pickup resulting in confusion and cancellations.
★★★★★negative experience without a specific reason· unspecific
Not Available. I live in a major metropolitan area and the app says it’s not available in my area. You must need to live in a much larger city like LA or Chicago for this to work.
★★★★★negative experience without a specific reason· unspecific
No support at all - DO NOT EXPECT HELP!. I recently started Scoop and it had generally been okay, except today when I had a cancellation. The carpooler mistakenly reported me as cancelled instead of the other way around. There is no way for me to contest this in the app, and upon reaching out to support to get it corrected, the ticket was IMMEDIATELY "resolved" with no response at all. I also reached out through text and same thing. If you have any issues do NOT think that they will be useful as this experience has been incredibly poor.
★★★★★subscription and paid restrictions
Good app. Horrible horrible customer service.. App works well. But once I tired cancelling my ride. It said I have 1 complimentary cancellation a month. And said it won’t charge. And then I see a $5 charge on the app. I tried contacting customer service multiple times but I have not heard back from them at all.
★★★★★negative experience without a specific reason· unspecific
Never recommend this app to anyone!. I recommend this app to some of my colleagues, and now it’s matching them with the rides and I am not getting any rides!!
★★★★★an update broke a familiar workflow
Latest update broke the app. Got an email to update the app. Post update, the app keeps prompting to update even though AppStore has no new updates.
★★★★★negative experience without a specific reason· unspecific
Scoop for commute option disabled. Scoop for commute option disabled after an update. There is no point of keeping this app as my company not participating in scoop so commute scoop option no longer available
★★★★★subscription and paid restrictions
Having trouble communicating with lyft. No match on a raining night, scoop is having trouble communicating with lyft and cannot claim credit. Paid out of pocket.
★★★★★negative experience without a specific reason· unspecific
Very inefficient / Cant see ride view. 6 taps to book a ride, really? Accept all within the schedule button. No need separate screens. Cant view current ride. Need to go to separate context and come back.
★★★★★negative experience without a specific reason· unspecific
Too many problems/bugs. Can’t tap into the schedule before 9 to reschedule Can’t tap into the match to see ride details My phone screen constantly freezes. The app designed with a good intention, just not reliable enough
★★★★★negative experience without a specific reason· unspecific
Anyone using this still?. False hope to the rider who need ride desperately. Waiting who night and day, end up taking Uber.
★★★★★negative experience without a specific reason· unspecific
App gone really bad post pandemic. Using it after pandemic. App has gone really bad. Many features don’t respond like viewing shortlist. Checking driver details doesn’t work either - app just doesn’t respond!
★★★★★crashes, freezes and errors
View car pool button is not working. No op.. The button to view the carpool list is not working. A no op.
★★★★★slow performance and long loading times
Unresponsive UI in IPhone. The Algorithm to match rides works great, but 90% of the time, the buttons to view the matched rides, scheduling a ride or canceling don’t work. I have to close the app and reload multiple times just to make a button work. It’s unpredictable when it works, and I have to wait until the view button works just to see the ride details. The app gets stuck most of times and doesn’t even respond to any gestures. The Cashout button doesn’t work either. It’s frustrating tapping all the buttons hoping that one of the times the buttons work. Worst UI.
★★★★★negative experience without a specific reason· unspecific
Unable to schedule for the current trip from the app. It says schedule by X time today and has a option saying View. Clocking view is a no-op. Only when it’s like 2 hours before the scheduling deadline, another section will show up in the bottom of the screen where I can actually go to the scheduling window. Please fix the bug.
★★★★★a needed feature is missing
Not getting matched with any drivers. Lately , I am not getting matched with any drivers and other times it’s a no-show with no credit nothing. Maybe pandemic and remote offices have dried jo driver traffic. Also, Scoop should have deadline for carpool option as well, establish and cut off and let me know Sorry can’t do anything else I keep on waiting till my selected time slot thinking someone will pick me up.
★★★★★negative experience without a specific reason· unspecific
Bunch of issues for iPhone 8plus. Can’t list them but i tried to text scoop
★★★★★crashes, freezes and errors
Touch is not working. I have to close the app multiple times and try again to see the schedule.
★★★★★crashes, freezes and errors
Buggy for iPhone 13. Buggy and have issues booking ride same day
★★★★★negative experience without a specific reason· unspecific
Clicks don’t work iphone 13 mini. can’t click the schedule or view button, have to repeatedly try and it takes 100s of clicks for it to work
★★★★★negative experience without a specific reason· unspecific
Bug - can not open the latest booking. Latest booking opens after several clicks. Had me missing the booking deadline.
★★★★★privacy and excessive permissions
Creepy marketing campaigns. NEW USERS BEWARE! Scoop will use your face and first name in their marketing campaigns, your local neighbors will get spammed telling them to join you in riding Scoop. I was shocked to find my name in other people’s phones, including my photo. If you use Scoop, don’t expect any privacy. Terrible app!
★★★★★negative experience without a specific reason· unspecific
App is good but customer obsession in zero. Good thing about scoop is that I get matched almost all times. Worst thing is their customer obsession. My divers never come on time. Also mostly I’m asked to come to a different location which is far from my location. I’ve raised complaints with scoop a lot of times. But their response is always “as per our terms and conditions, they shouldn’t ask you to come to a different location. We’ll ask the drivers to follow this strictly”. But nothing changes. When I hear the same response again and again, it’s irritating. I’m not able digest your sweet words. I understand that scoop can’t force strict rules as they’re just starting up and can lose drivers. They should also think about retaining riders.
★★★★★negative experience without a specific reason· unspecific
Forces users to turn on location at all time. They froze accounts and force users to turn on location service at all time, not ideal.