Klook: Travel & Activities

What people write about

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1. ★★★★★negative experience without a specific reason· unspecific

   Worst app ever!!!. I booked a paragliding activity on this app and received a confirmation email from them. But when I actually showed up, the paragliding operator asked if my booking was made through Klook. They then told me the slots were full and canceled my order on the spot. This completely messed up my entire itinerary. Worst app ever!

2. ★★★★★subscription and paid restrictions

   Charged us double the actual fare. We booked bullet train tickets only to find out we paid double and didn’t even get what was reserved.

3. ★★★★★negative experience without a specific reason· unspecific

   Charged $50 change fee. Just buy train station. This app is rip off. I bought tickets for a week in advance and literally when I pushed the buy button I realized I picked the wrong date. Tried immediately to cancel / change. Charges $50 either way. Rip off scam. Just buy at train station for less money.

4. ★★★★★negative experience without a specific reason· unspecific

   体验最差的预定平台. 订单问题处理非常困难，客服进线慢，回复更慢，3分钟能回复一次，整个对话过程预计1小时，然后说随后邮件回复进展，7天了也没收到任何回复！

5. ★★★★★subscription and paid restrictions

   Terrible APP when booking transfers. Be careful with the app. It will default to a spot your don’t want. Hence if you find out too late like I did you will lose money. I had to rebook a separate transfer. That transfer was even wrong. It picked a hotel pick up to a hotel that didn’t even exist. I had to take a taxi and communicate with the driver to meet at a random corner intersection. Getting a refund is a big NO for the first booking per their policy.

6. ★★★★★negative experience without a specific reason· unspecific

   Get the app first. Make sure you download the app and use that to purchase eSIM. If you use their website it’s impossible to transfer it to your app to actually use it. Support is worthless.

7. ★★★★★negative experience without a specific reason· unspecific

   Scam Central. Avoid at all costs. Customer service is non-existent. So when they fail to deliver your voucher or other product, they keep you cash and you’re S.O.L.

8. ★★★★★support does not respond or resolve the issue

   Terrible app no customer support. Terrible app with zero customer support the chat does not work and the email gets no response. There’s no benefit using the app because the companies are not able to to offer support for anything purchased through this app

9. ★★★★★charged before the ride, no driver

   Do not use for anything immediately time sensitive. Tried to use klook to purchase tickets for a train in Japan since I wasn’t at that station yet and wanted to make sure I got them in case the ticket area was swamped. Despite an hour and a half between purchase and when the train was supposed to depart, I’m sitting here 15 mins after it’s left and the app still says the tickets are processing and will be issued soon. And won’t let me cancel or refund. Now I’m going to have to fight with klook for them to refund a couple hundred dollars. Absolutely Trash-tier experience.

10. ★★★★★negative experience without a specific reason· unspecific

    Terrible. I purchased two tickets to Gardens By The Bay with instant confirmation only for tickets never to come through. Because it was day of, the app would not let me cancel. The chat bot was of no use, every time I asked to call an agent the app indicates that service was unavailable. Basically stole $100 from me.

11. ★★★★★subscription and paid restrictions

    When things go awry…. Speaking from my 20+ bookings with Klook. Klook is ok when things go smoothly i.e. when buy something and you get the service like eSIM or ticket immediately. But a lot of what I’m paying Klook for is peace of mind when traveling to places I’m not familiar with. I would say some bookings have been more reliable than others so I’m not sure how deeply Klook checks out or works with their providers. More importantly, when things don’t go smoothly, you’re looking to Klook for support. And there is no such thing. There’s a virtual agent with canned customer service responses. When selecting customer service options, half of them return an error message “this dialogue has closed”. So BUYER BEWARE: no recourse, if it doesn’t go as expected. Also I noticed that Klook always charges you in dollars (for U.S. folks) rather than the local currency and it might be more favorable if you booked directly in the local currency.

12. ★★★★★subscription and paid restrictions

    Made in Israel. This app is the worst app ive ever downloaded in my entire life… they have charged more than 790$ and even refuse to refund the amount. Not recommended

13. ★★★★★driver accepts the ride, then maneuvers the passenger into canceling first

    Excessive fees and poor customer service. Update: Thank you for the response, but my issue was not a misunderstanding of the Terms & Conditions. Customer service acknowledged in writing that there was a technical limitation affecting the oversized baggage reservation component of my booking. I also did not truly “cancel” my trip — I immediately rebooked new tickets because the system would not allow the original reservation to be properly corrected or exchanged with the oversized baggage option. Charging a cancellation fee for a platform limitation that required me to rebook entirely does not feel reasonable. —————- I booked Shinkansen tickets through this app specifically because the reservation included oversized baggage seating. After purchase, the oversized baggage component was removed/could not be honored due to a technical limitation that customer service later acknowledged in writing. Because of this, the tickets could no longer serve their intended purpose and I had to cancel and rebook entirely. Klook refunded the oversized baggage portion of the reservation, which caused the tickets to convert into standard tickets without the oversized baggage option. The system would only allow a 1-to-1 exchange, meaning I could not simply modify or correct the reservation to add oversized baggage seating back in. What was most frustrating was that although refunds were issued, I was still charged a cancellation fee for a problem caused by the platform’s own limitation. Customer service offered credits that I would not be able to use instead of fully resolving the issue, despite acknowledging the technical problem. The app may work fine for simpler bookings, but based on my experience, I would be very cautious using it for reservations involving other specific train seating requirements. Even after winning a dispute with my credit card company over the cancellation fee, Klook had the audacity to rebill the fee again. Such a headache.

14. ★★★★★subscription and paid restrictions

    Terrible Customer Service and UI/UX. Their app is built incorrectly and selects the wrong day in a booking. For example if you select May 19 and it’s literally highlighted, it saves May 20 instead. Customer service was unwilling to give a full refund, and once we showed them the screenshot of the problem, they gave us a “credit” and still charged us a $50 fee for something that was their fault.

15. ★★★★★subscription and paid restrictions

    Inaccurate bookings, low quality support. We paid for premium seating for the Shinkansen Green Car from Tokyo to Osaka. 3 of the 5 seats that we booked turned out not to be premium window seats. I spent 2 hours on Klook chat with an agent who was not very knowledgeable about the seating arrangements. And after 2 hours of waiting in the queue and chat, the agent had to “escalate” to a different team to fix. 🤦‍♂️

16. ★★★★★negative experience without a specific reason· unspecific

    恶心的旅游平台. 比飞猪贵一倍，你就选吧，反正我是删了。

17. ★★★★★negative experience without a specific reason· unspecific

    Do not book a tour with these ppl in Florence!!!. When they say be on time, they mean it. They do not make exceptions, no matter how hard you have tried to locate them and how many times you have been misdirected. I watched multiple other people get turned away after only 15 mins late arrival. One lady had been texting their help service way before tour time to never be helped. No number was given to call even after calling after the missed tour. A tour was starting only 30 minutes after ours with a long list of names and only 4-5 people who had shown for their tour time after us as we were there to wait. There was never an offer to correct the situation. Their “blue shirts” were not worn or visible by the person registering visitors. One big cluster in a VERY busy area. Save your money!

18. ★★★★★subscription and paid restrictions

    Scam. This app is a big scam, they don’t protect their users. We booked an activity and wanted to reschedule they refused to let us do it and didn’t refund us. It’s a scam.

19. ★★★★★negative experience without a specific reason· unspecific

    forced acceptance of marketing. you cannot agree to the terms without also agreeing to accept marketing. complete garbage, ought to be illegal.

20. ★★★★★a needed feature is missing

    Bonus don't work. Booked teamlabs ticket with this app fine, but it is super ambiguous in terms of whether the discount applies. They also promised a 5 GB E-SIM and send us the QR code, but we follow their instructions and see no option for activating this "gift". The app feels dishonest overall and I would not use again.

21. ★★★★★subscription and paid restrictions

    non refunds offered. Klook offered up great ideas for excursions for my Japan trip. However-they sold me bullet train ticket at 7pm at night for a 9am train that same day that and i needed a 9pm train-why would you sell a ticket for a train for a time slot that already passed. I asked for a refund because I had to buy 5 more tickets for the right time for same amount and they refused to offer me a refund :(.

22. ★★★★★clear and easy workflow

    Apps that is very dependable. Easy to use and convenient

23. ★★★★★stable and reliable performance

    Easy Booking in JP. This was my go to for all my activities while visiting Japan. So quick and reliable! You wont be sorry

24. ★★★★★overall positive experience· unspecific

    Lo usaría para todo. La app hasta para cancelaciones es segura y fácil. La usaría con toda seguridad en Japón para todo.

25. ★★★★★overall positive experience· unspecific

    Must have for trip to Japan. Probably the best travel app I’ve used. Made our travel in Japan so smooth. 👏👏👏

26. ★★★★★stable and reliable performance

    Great app. Always consistent. Great hotels and events. Always works when I arrive and in my language and currency

27. ★★★★★overall positive experience· unspecific

    Best Travel App. I have used Klook for a couple of years now and all the services I have picked from pocket sims to esims to tours have been great. Prices are unbeatable. Highly recommended app and must have for travel. 100%

28. ★★★★★overall positive experience· unspecific

    Invaluable!. Klook was a wealth of advice and information for our Tokyo trip. I waited up until midnight two weeks prior to our trip to buy well-timed tickets for Shibuya Sky, and two minutes after 12 the tickets I wanted were available on the app.

29. ★★★★★overall positive experience· unspecific

    Cost and time savings. Klook has all kind of offer and the price sometimes lower than official website like hotel price, easy to book and use the voucher

30. ★★★★★stable and reliable performance

    First Time Trip to Japan 2026. Thank you Klook for a really Awesome Time in Japan, without your help when booking our hotel rooms I would have been stressing from the start to the end of our vacation you are reliable and easy to book with, not even booking.com can touch you on this. It only took me 1 try to book our reservations without any hassles. I would be definitely using your services and recommendations again