Carmel - Car, Taxi & Limo

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1. ★★★★★pre-booking is really just a delayed search that falls apart

   Cancelled last minute. I scheduled a 2 pm pick up from Manhattan to JFK. They texted me at 1:55 pm stating that the driver is 10 minutes late. At 2:08, they called to cancel due to the lack of drivers. What a waste of time! Still waiting for my credit card refund.

2. ★★★★★negative experience without a specific reason· unspecific

   Didn’t show. 10 minutes till I’m supposed to be picked up I got a message that they’re running 10 minutes late. At the pick up time I get a message saying oh we couldn’t cover the ride. Sorry you have no ride today. I will be sure to let everyone I know in Manhattan to not use this service. The absolute worst!

3. ★★★★★charged before the ride, no driver

   Failed Pickup. I scheduled a ride to the airport with a pick up time of 7:00 am. At 6:53 am, I get a phone call from Carmel telling me that they are canceling my ride because they don’t have a driver. I ended up missing my flight and paid $220 for another ride to the airport. Not good service ! I’m now an EX-Carmel user !

4. ★★★★★account bans or deletion without explanation

   Bad. Can’t add current trips and can’t delete cc info, can’t even delete account so now I have to suspend a cc just in case.

5. ★★★★★negative experience without a specific reason· unspecific

   Setup. Can’t even get a working account authentication code. Not sure I can trust the app for travel if they can’t even get that right

6. ★★★★★negative experience without a specific reason· unspecific

   Scammers. Worst customer service!! They literally have zero concept of what that phrase means! Every time you have a reward or a promo code or anything you end up getting scammed out of the discount and then you get the runaround and disconnected and rude people on the phone trying to correct the issue that never gets corrected. I’ve been cheated out of at least $40 and rewards and or promo codes.

7. ★★★★★a needed feature is missing

   I should have refuse to ride …. This was my first experience, among numerous airport trips from Manhattan to JFK, where the driver did not greet me or offer to help with my luggage. He eventually got out of the vehicle, but the first thing he said was that he is not my personal attendant and that I should load my luggage myself. Is this the new standard at Carmel? Worse, he continued to complain, and I had to ask him to stop. I felt deeply offended. I wish I could cancel my prepaid tip.

8. ★★★★★negative experience without a specific reason· unspecific

   Worst car service ever. If morons ran the world, they would only use Carmel, which is comprised of clueless liars. Case in point - ‘oh, we are tracking your flight and will have a driver ready.’ Driver admitted they tell customers that but never do. After I called twice to complain about no driver, the Carmel rep lied again and said ‘driver is on his way & will be there in 5 minutes.’ My driver wan’t even contacted until well after she said that. Their drivers are not to blame - the idiots handling the business are. Take a taxi or Uber and save yourself the headache!

9. ★★★★★driver accepts the ride, then maneuvers the passenger into canceling first

   If you are Handicap, THEY WILL TURN YOU AWAY!. This is the SECOND time this has happened to me. They don’t have a specification for walkers or wheelchairs in the app. So when I order I put how many luggage’s I have and how many people. They will come and see my grandmothers walker and deny the ride. This time one of their drivers was VERY disrespectful. They told me they didn’t have any more cars so I informed them to cancel it. At first they refused to refund me until I informed them denying someone who is handicap is against ADA. Save yourself the hassle, they claim to be the cheapest but you will find cheaper with way better service.

10. ★★★★★subscription and paid restrictions

    Scam app. Don’t use it. It’s a scam app. They’ll charge you and never get you a ride and you can’t dispute it.

11. ★★★★★negative experience without a specific reason· unspecific

    Last Minute Cancellation. I booked a ride the week before my trip to Kennedy Airport in NYC. Twenty minutes before the scheduled pick up time, I received a phone call canceling my scheduled trip due to a shortage of drivers. Totally unacceptable and unprofessional. Thank goodness for Uber saving the day.

12. ★★★★★negative experience without a specific reason· unspecific

    Unprofessional. Not even 1 star

13. ★★★★★pre-booking is really just a delayed search that falls apart

    Absolutely unreliable - DO NOT USE. We booked this service two days in advance for an important event and were completely let down. After spending 25 minutes on hold trying to reach them, they canceled the reservation just 10 minutes before they were scheduled to arrive—without even giving us the courtesy of a phone call. No explanation, no apology, just a last-minute cancellation that left us scrambling. This level of unprofessionalism is unacceptable. I would not recommend this company to anyone counting on reliable transportation.

14. ★★★★★subscription and paid restrictions

    Cars and drivers are slobs. I am from Florida and used this company in NYC 17 years ago and held onto their number for future use. 17 years later I returned back to NYC for a girls trip and booked with them for pick up 4/4 from LGA There were 4 of us with 3 suitcases The driver who picked us up was a slob he was dirty his clothes were filthy and his van was disgusting it had food and crumbs all in the seat and he also picked us up in a van that had a wheelchair ramp. It cost me $80. I paid cash and he could not provide me a receipt. I called Carmel to make complaint and request refund and after no call back 6 days later I called again and was told they could only offer me a $6 credit. This place is a joke

15. ★★★★★negative experience without a specific reason· unspecific

    App is terrible. App assumes I want to be picked up in FL. While I’m in FL I want to be picked up at LGA in Ny and taken to an address in NY but I can’t do it. I’ll just take a cab or uber.

16. ★★★★★negative experience without a specific reason· unspecific

    Love the service hate the app. Can never make the app work for a future reservation. It only seems to work for where you are at the moment and at the time that you’re making the reservation. Impossible to make a reservation at an airport.

17. ★★★★★negative experience without a specific reason· unspecific

    The worst app. Carmel is a good car service. The app is terrible. I have never successfully booked a ride using it. After filling in the info there is always an error. I book them by phone instead — like the 1990s. Tragic.

18. ★★★★★negative experience without a specific reason· unspecific

    Simply Awful. No pickup drivers; they swallow your money; incredibly absurd wait times; incredibly irresponsible drivers; why bother

19. ★★★★★negative experience without a specific reason· unspecific

    Feels like a scam. Might just be really bad app design, but is too easy to accidentally book a ride, and then in the app there is no indication that you have a ride booked. It is also crazy to me that you can’t see the full fare including tolls and fees unless you select an option to always prepay the tip as well. You can’t do it on an individual ride basis. If leaving manhattan, the base far doesn’t really tell you much.

20. ★★★★★negative experience without a specific reason· unspecific

    Carmel canceled my trip to the airport. Carmel canceled my trip without notice or explanation. Took an Uber

21. ★★★★★the stated pickup time is a systematic lie

    Driver lost still charged. I was told the driver would be there in 5 minutes and 20 minutes later he called me asking for directions. I was trying to get to the airport and didn’t want to miss my flight so I had to cancel and get a taxi that was right there. I was still charged 50% of the fee and who knows how long I would have had to wait. Never again!!

22. ★★★★★negative experience without a specific reason· unspecific

    Over priced. we used Carmel to go from the Colorado springs airport to the Broadmoor hotel. Carmel charged us $80. carmel utilized the local cab company which only charges $45 for the trip. Why use carmel? Just take a local cab and save $$. After three phone transfers I got cut off so no way to complain.

23. ★★★★★negative experience without a specific reason· unspecific

    Very Poor Car Service. I have used Carmel three times. Each time was a huge disappointment. Twice I used them to pick me up at JFK and ended up waiting around for well over 30 minutes before I had to call them to see where my car was. Today, GPS showed the car sitting just outside the airport entrance not even moving. I don’t know how long I would have waited if I did call them. Same thing the last time they picked me up at JFK. Once they brought me to JFK. A TOTAL DISASTER. Twice the driver missed the entrance to the terminal so and we had to drive around in a circle and leave the airport and come back. He would have missed the entrance the third time but I screamed at him to move over to the off ramp. If I had to check bags for that flight, I would have surely missed it. As it was I had to run to my gate and just made it. I will never use them again. The stress is just not worth it.

24. ★★★★★negative experience without a specific reason· unspecific

    Beware - Unreliable Service. This is less of an indictment of the app and more to do with the Carmel service. I had scheduled a ride to the airport; at the time they were supposed to arrive I got a text saying they would be late. I called dispatch and they couldn’t give me an estimate and then later said they could send a smaller car 15 minutes later… needless to say I missed my flight. I was not refunded, despite canceling and using a different app instead. BEWARE.

25. ★★★★★subscription and paid restrictions

    Refund. Hello, I booked a ride, I was not picked up. I don’t know any other way to contact you. But I need a refund.

26. ★★★★★subscription and paid restrictions

    Overcharged and yelled at!. I took a journey from JFK to Manhattan and they charged me 3 times for it. The driver and dispatch then yelled at me for not paying the $11 toll (they’d emptied my bank) I was explained the fees on my card were pending and would disappear. Now it’s 3 days later, I had no money for my trip in NYC and the charges have actually cleared which means I’m going to have to call my bank to get a refund. Ignore positive reviews they offer a $10 reward for writing them! Total scam! Using Lyft using a friends card for my trip back to the airport!

27. ★★★★★slow performance and long loading times

    Driver is unsafe. Drove 15mph over the limit the entire ride. Refused to slow down when I requested he do so.

28. ★★★★★negative experience without a specific reason· unspecific

    Hidden fees and charges. Avoid.. Stick to uber or Lyft. This app has hidden fees and charges. The price listed is not the price you'll pay. It's a scam. Avoid.

29. ★★★★★negative experience without a specific reason· unspecific

    Garbage!. Canceled our 3:30 am reservation with 10 min notice and didn’t even say they were sending a car immediately to us. We had to rush to find a Lyft. Do not use this service if you don’t have a plan B. Trust Uber or Lyft, they are way more reliable

30. ★★★★★subscription and paid restrictions

    Long time customer no more. I’ve been using Carmel car service for over 20 years, business and personal. My partner uses them because of me. He went on a trip recently and was charged twice for the same ride. He prepaid the fare on the app and when they got to LGA the driver said he didn’t pay even though he had the receipt on his phone. The driver made him pay again at the airport. My partner paid again because he had to catch his flight and dispatch was not helpful. They will not refund the duplicate charge and said it’s my partner’s fault even though the charges were 15 minutes apart. They said he got in the wrong car. It was 4:20 am! No one else was around. Anyway, we are both not using Carmel anymore. 2 customers lost over 75 bucks.