Rentalcars.com Car rental App

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1. ★★★★★negative experience without a specific reason· unspecific

   Terrible customer service. Worst app. Terrible customer service.

2. ★★★★★negative experience without a specific reason· unspecific

   UI doesn’t work. These time sliders. What’s up with them? I can’t set the pick up and drop off times.

3. ★★★★★negative experience without a specific reason· unspecific

   OMG. I had an extremely frustrating experience with this “app” ! I had very problematic rental with one italian company and the customer support refused any assistance on my case and later they even denied access to my old booking.

4. ★★★★★subscription and paid restrictions

   STAY AWAY AVOID AT ALL COSTS. I pre-paid for insurance through Rentalcars.com, but when I arrived to pick up the car the counter refused the coverage and demanded an additional $500 or I would not be allowed to take the car. I showed my confirmation, and the agent said they do not accept Rentalcars.com insurance. Customer service at Rentalcars.com was unhelpful: they sent conflicting, templated email replies, redirected me through lengthy back-and-forths, and ultimately refused to issue a refund. The experience was time-consuming, expensive, and avoidable. I cannot say this strongly enough: I do not recommend using this company or their app. Thank god my credit card company was able to resolve my dispute and credit me for the charges. STAY AWAY from this company and app!!!

5. ★★★★★negative experience without a specific reason· unspecific

   Poor 3rd Party arbitrager. Arriving late to our destination from a 2:45 minute delay and after midnight, we found that the car rental agency was closed. We had called Rentalcars.com agents prior to our departure while the plane sat on the tarmac in our departure city. They told us to give them a call in our destination city and that they would arrange a new reservation the following day. We did after we scrambled to find a hotel in the area as there was a trade show booking 99% of hotel rooms. We traveled to the hotel to secure the room. Per an email that was never sent, Rentalcars.com told us the call had to be made from the “closed” car rental area 45 minutes prior and withheld ~€300 euros credit for the delay in the call. We used their services for this next rental as we had to consume our partial credit, but we have removed Rentalcars.com and Booking.com from our travel booking options.

6. ★★★★★negative experience without a specific reason· unspecific

   Can’t find AWD or 4x4 options. They don’t give you options for 4x4 or AWD. It’s probably because they want you to pay more when you get there even if you did reserve an SUV. Not all are AWD.

7. ★★★★★subscription and paid restrictions

   DO NOT TRUST. Rentalcars.com does zero research and resolve on fraudulent charges. When their local provider charges me an unexplained charge to the credit card I provided for a deposit, they demanded that I provide proof of the transaction. I provided proof of the credit card charge from my bank. They closed my case.

8. ★★★★★negative experience without a specific reason· unspecific

   Bad service. Please look for another app to rent a car

9. ★★★★★subscription and paid restrictions

   No car No refund. Terrible experience. Found myself and my family without a car in Dortmund. Sixt cancelled my reservation because I was around 1 and half hours late. Sixt representative said Rentalcar had not informed them about flight number and gabe away the car. Despite Sixt did not charge any penny itself, Rentalcar.com took full payment of 1000USD . Standing on the counter I started chatting with Rentalcar representative several times and every time the application stopped sending massages in the middle of conversation. Finally I got the answers that I lost all the amount and they are sorry for that. I’m utterly disappointed by rentalcar and I hope you won’t be in my position with them ever ❤️🙏

10. ★★★★★subscription and paid restrictions

    Do not use this app. When u hire a car with this app you pay extra for protection and then when u pick car up they force you to pay 320euros for protection when u ask why they say the protection u already paid is for the app but this one is for us. And you have to pay or u loose your booking and your money, very bad costumer service when u want to complain the fraud, they never answer phone or emails For the records the rental was from record go Alicante train station

11. ★★★★★negative experience without a specific reason· unspecific

    Worst third party car rental service. This is the worst third party car rental to book with. Car company would not release car that was booked because of uncovered fees that the app did not show. Tried calling company while problem was happening (closer to midnight), but unsuccessful in reaching someone without going through so much of their automatic customer service. Priority was trying to get another last minute car rental at the airport and figured to call the next day (had 3 other adults and 3 children to worry about). Next day the call consisted of a lot of back and forth with customer service and a long process of filling out a claim just for them to deny it. Not only did I lose the deposit of the booking for whatever reason, but I had to spend triple amount of money at the airport for another car rental. NEVER AGAIN!

12. ★★★★★negative experience without a specific reason· unspecific

    Rentalcars is a scam. Just google it and you will find all the cases that people had posted in reddit. In my case the just kept my money. No car provided.

13. ★★★★★negative experience without a specific reason· unspecific

    Scam—buyer beware. Car booked through this app. Rental company was non-existent: doors locked, phone number non working, but the rental was prepaid, so carrentals.com / booking.com kept the money. DO NOT USE THIS FRAUDULENT COMPANY. This app shouldn’t be available on the App Store.

14. ★★★★★negative experience without a specific reason· unspecific

    Useless. Entered my email and booking reference number- nothing. Tried to let app search by my email. Still nothing. Epic fail. Absolutely worthless app.

15. ★★★★★negative experience without a specific reason· unspecific

    Si pudiera dar menos estrella las diera. Rente un carro en San Antonio y lo entregue el siguiente día y no me han devuelto el depósito ya pasaron mas de 40 días. 😡😡😡

16. ★★★★★crashes, freezes and errors

    Can’t reserve a car. App is buggy. Doesn’t allow me to reserve a car when I change my country of residence to a small tiny country called USA. It tells me it’s not possible. In addition, it randomly changes the dates in my search. For all I care, the app development team, the qa/testing team, all the way the CTO should be fired for incompetence.

17. ★★★★★negative experience without a specific reason· unspecific

    Worst rental car option ever. Prepaid a car, got charged almost doubled when I picked up the worst rental car I have ever had. The after math, Europcar couldn’t give me a receipt, and fighting to get that money back was impossible. Because Rental car and Europcar couldn’t fond the booking to solve this issue. Rental car was an absolute ZERO on helping. They want me to do their job. I will NEVER use this service again! ABSOLUTELY DISGUSTING!

18. ★★★★★negative experience without a specific reason· unspecific

    Been hours trying to book. Doesn’t accept my credit card entry but card is valid and accepted by everyone. Many attempts. Waste of time!

19. ★★★★★negative experience without a specific reason· unspecific

    Impossible to actually use. Use apps all the time. This one you are supposed to be able to have an e-voucher for your car so you don't have to print or try and remember. I can never get the evoucher to actually come up. You're supposed to get a link in your email that you have to click on to verify. Never seems to show up or if it does, it only works once and the next time you try to log into app you'll be starting over with no success. Not intuitive, hard to use and not clear.

20. ★★★★★negative experience without a specific reason· unspecific

    Expensive fees. Rent direct from the supplier. Rental cars charges fees for cancellation.

21. ★★★★★subscription and paid restrictions

    Terrible service. Refused to issue a refund after no service was provided and no car was rented. SCAM!!!!

22. ★★★★★subscription and paid restrictions

    Could not get refund.. I tried renting a car for less than 24 hours. While at the airport, I went to the Fox counter. Because I did not have a credit card, I could not pay the additional security deposit fee. I could not even be offered a third of what I paid for a refund. Still at the time of this review, having trouble cancelling my review.

23. ★★★★★negative experience without a specific reason· unspecific

    Useless. Absolute piece of junk app. Downloaded it to use the evoucher, but chronically states there is no internet connection. No problem with my connection as all other apps are working fine. Worthless!

24. ★★★★★negative experience without a specific reason· unspecific

    Total scam. I DON’T recommend this App… O booked with them and the reservation was confirmed then when I got to the airport at the car hire agency they said the reservation is cancelled… so what’s the point of making a reservation then finding it was cancelled and be forced to take a car double the price at the car hire agency!!!

25. ★★★★★subscription and paid restrictions

    Total Scam. Do Not ! I repeat Do not fall for this Cheap prices … complicated terms and conditions , for any mistake they will Charge you even if you did not get the car …. This comapny should be removed from Apple Store

26. ★★★★★subscription and paid restrictions

    Rentals from airport. I was not informed that I had to have a round trip ticket to rent from the airport location. So I should be given a full refund but no. Customer service said it was my loss. Poor service and no caring for the actual customer. I would not recommend this service or will I ever use it again.

27. ★★★★★inaccurate results and incorrect data

    Costs not accurate. Rented a car with this site but the actual charges where 5x what the quote said. Does not appear well regulated.

28. ★★★★★negative experience without a specific reason· unspecific

    Trash. Site advertises cars but won’t let one carry out simple process to book and pay.

29. ★★★★★negative experience without a specific reason· unspecific

    this app is jacked. I have tried every possible way I can to create an account with rentalcars.com on this app. It just sits there and does the waiting thing. Sometimes I get as far as having a link sent to my email to verify my account but then that just sits there and spins like it’s waiting for something. Pretty stupid.

30. ★★★★★negative experience without a specific reason· unspecific

    Bad experience. Really bad experience. Don’t rent a car with them. They don’t give you the support you need.