MyBluebird Taxi & Car Rental

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1. ★★★★★negative experience without a specific reason· unspecific

   Terrible vehicles / poorly maintained by the company. Out of the four vehicles I took today. 2 had no seatbelts in the backseat and one had no AC that was functional

2. ★★★★★negative experience without a specific reason· unspecific

   Unsafe. Locks you out from ordering rides if you cancel, even if the driver isn’t coming to you! What a joke and how unsafe

3. ★★★★★negative experience without a specific reason· unspecific

   Seriously flawed. The app keep assigning taxis so far away. Even though I can see taxis unassigned nearby.

4. ★★★★★negative experience without a specific reason· unspecific

   Too much junk mail.. You send me too much junk Mail.

5. ★★★★★negative experience without a specific reason· unspecific

   Thanks Bluebird. This cab company sorted out what was wrong with my account and then fixed it so now it works and I'm not gonna be having problems

6. ★★★★★account bans or deletion without explanation

   Penalized for app issues. Was banned from calling another taxi for 24 hours due to too many “cancelled” rides. The only reason I cancelled is because the app didn’t find any riders and gave me two options “yes I’ll wait” or “cancel order” I had to be places at certain times so I cancelled and tried to find other destinations or pick up locations in hopes of finding a ride. Won’t be using bluebird again. GRAB app was the saving grace of my trip. Always had available drivers.

7. ★★★★★negative experience without a specific reason· unspecific

   Not safe. VV035 What horrible human, terrible driving, almost hitting us on the bike in Bali. Not safe and he laughs about it and stops and opens the window thinking he’s a gangster.

8. ★★★★★subscription and paid restrictions

   Multiple order created everytime i use the app. As shared. I regularly get charged 2-3 taxi trip per order because bluebird keep creating order. The cost is one thing, the hassle of having to answer to each driver is another. Insane.

9. ★★★★★subscription and paid restrictions

   Can’t enter payment. Can’t enter payment for go pay, credit card or anything so I have to us cash option and don’t have cash with me!!! The app. Weds a lot of work

10. ★★★★★negative experience without a specific reason· unspecific

    App freezes fequently. The application keeps highlighting EZPoint, EZPay, all EZ related promo, then it freezes. I have to force quit the app, then restart few times until no more promo highlights. Please fix this, then I’ll change my rating.

11. ★★★★★slow performance and long loading times

    Could do better. Trying to say this as kindly as possible, It would be nice if the updates to the app led to faster performance, fewer advertisements and a better user experience. I find each app upgrade has a negative correlation to my desire to support bluebird, which is one of the better taxi company’s in southeast asia. Looking forward to improvements.

12. ★★★★★inaccurate results and incorrect data

    Worthless App. This is an absolutely worthless app. I created an account and added my credit card info. Worked smoothly. Closed the app and tried to log back in. There’s no log-in page. App took me to a page to create an account. A was no drop down menu or anyway to navigate off the account creation page. I figure if I tried to create another account with the same phone number the app will reject the creation of the new account and send me to the sign-in page - which it did. I entered my password, which I saved to auto-fill, and got message that my password was incorrect! Requested an email to change my password. I changed the password but was sent back to the “create account” page! Tried to create an account again to get back to sign-in page but got message I had too many attempts, “come back in one day”. Um, no. I won’t need coming back at all. Complete garbage.

13. ★★★★★subscription and paid restrictions

    Cannot use GOPAY anymore. Hopefully this is a temporary issue. Cannot use GOPAY as method of payment since 1 March 2023.

14. ★★★★★negative experience without a specific reason· unspecific

    New update is brutal. Bluebird app was never the best but it mostly worked. Their new update has so many issues I don’t even know where to start. Avoid using until it gets sorted.

15. ★★★★★a needed feature is missing

    Confusing. The new apps is confusing, many bugs exist. Hard to navigate especially when choosing direction and pick up point. Need a lot of rework on those areas.

16. ★★★★★negative experience without a specific reason· unspecific

    Everybody has a problem during registration. It’s such a waste, you won’t be able to register. This problem’ve been forever, but the IT people seem don’t care. I am afraid will I have problem with my credit card/debit card; if they cannot solve the registration issues then how am I trust their IT guy for handling my sensitive issue aka MONEY?????

17. ★★★★★login, signup and account access

    Unable to even register. The OTPs are not coming through. The OTPs are not coming to any of the numbers we tried: US phone number, Thai phone number, Russian one - how do you even register if you are a tourist.

18. ★★★★★negative experience without a specific reason· unspecific

    Review/Feedback. The app is forcing me to leave review/feedback on the driver before booking another trip. The app developers didn’t install a “review for app” prompt. I refuse to allow this app and it’s developers to control how I use my time. Why you won’t allow passengers to get in the car, enjoy the scenery, pay the driver, and be off to do their business, baffles me. Let me enjoy my vacation! Let me enjoy my life! Stop trying to needle and thread your way into my day. Developers, poor use.

19. ★★★★★negative experience without a specific reason· unspecific

    Verification codes do not work for US numbers. Couldn’t receive a text verification code to US number, thus was not able to install it

20. ★★★★★negative experience without a specific reason· unspecific

    Doesn’t work for U.S. number. The app says it’s sending an SMS to my U.S. number for verification, but it never does. I know it’s not the problem with my number, because Grab app successfully sent text to mine. Without this text verification code, the app is unusable to me.

21. ★★★★★negative experience without a specific reason· unspecific

    SMS Verification didn’t work so app wouldn’t let me use it. Very lame that a verification code they didn’t send is why I can’t use the app

22. ★★★★★negative experience without a specific reason· unspecific

    Aplikasi sampah. Otp sebulan gak kekirim2 tai babi

23. ★★★★★negative experience without a specific reason· unspecific

    Unreliable service. Look at the horrible rate of this app, easy ride is a trap, no passcode can be generated. Very unreliable, better to use grab

24. ★★★★★negative experience without a specific reason· unspecific

    Do not rely on blue bird. Never on time. Always cancels. Terrible experience 100% of the time. Use gojek or grab instead

25. ★★★★★negative experience without a specific reason· unspecific

    Crappy app. Booked taxi day before, taxi did not show. Tried rebooking many times but did not work. Showed cabs in immediate area but app did not book. Got hung up even with strong WiFi signal.

26. ★★★★★negative experience without a specific reason· unspecific

    Easy ride that not easy. Be careful with easy ride mode. Several times I can not use this mode so I have to pay in cash

27. ★★★★★crashes, freezes and errors

    Buggy and really bad. The app is too buggy and have so many problems. App experience is weird and EasyRide is far from easy.

28. ★★★★★negative experience without a specific reason· unspecific

    Learn from your competitors, Blue Bird!. This app connects to an antiquated device in the cars that most of the time have connection problems. When it doesn’t work, we have to pay the drivers cash, and most of the time the drivers don’t have change. Why can’t blue bird just create an app that allows people to pay with credit card without the hassle?

29. ★★★★★negative experience without a specific reason· unspecific

    Algorithm to Determine the Closest Taxi is Garbage. The app booked me a taxi that is by the drop-off instead of the pick-up point. Seriously why?

30. ★★★★★negative experience without a specific reason· unspecific

    Left stranded. Used in years ago and was ok. Now it can't connect or kicks me out of the session. I needed to get the airport and relied on you. This is also people trying to make a living driving for you. Never again.