Uber - Request a ride

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1. ★★★★★negative experience without a specific reason· unspecific

   Uber is so so slack in Hawaii. I’ve never had as many problems with uber as I have since I moved to Hawaii. I chose to have my location off so when it said my driver was near I tried calling so we could coordinate and the call never went thru. Uber then canceled their cuz I didn’t get in the car. I still go charged and had to order another one where the call also just WOULDN’T go through until like the fiftieth time at which point the guy was a quarter mile from where the app told me to meet him… come on

2. ★★★★★negative experience without a specific reason· unspecific

   Nuevos tiempos de espera. Pusieron tiempos de espera de 10 minutos es orrible

3. ★★★★★negative experience without a specific reason· unspecific

   Never any drivers. Until there are actually drivers in my area to bring me to the dispensary, which is 2 miles away, I’ll never give apps like this anything more than one star.

4. ★★★★★negative experience without a specific reason· unspecific

   Uber is a bad joke. I am done with being late for appointments because Uber is constantly late for scheduled rides I pay a lot for. There’s no way to contact them with issues unless you wanna type to a terrible chatbot. Even then they only give you 3 choices of answers (in their words) regardless of the fact none of the 3 are related to my issue. It only gets worse over time as well.

5. ★★★★★negative experience without a specific reason· unspecific

   Can no longer add Apple Pay. For reason there’s no longer an option for Apple Pay. Even manually adding my card doesn’t work.

6. ★★★★★the stated pickup time is a systematic lie

   The Dumbest ride share app ever. I really wish I can rate this app 0 stars. I don’t understand how I order a scheduled ride and still have the driver be 15 to 20 minutes away when I ordered the ride ahead of time for it to arrive at the time scheduled. what is the point of ordering a ride ahead of time and still waiting on the driver I literally HATE this app ugh!

7. ★★★★★negative experience without a specific reason· unspecific

   .. drivers b greety asl

8. ★★★★★negative experience without a specific reason· unspecific

   Fuk uber. Dick sucking kunts.

9. ★★★★★negative experience without a specific reason· unspecific

   Absolutely terrible!!!!!?. Picked uber 1 hr before a movie at a theater…. Was late to that movie! How? How? The worst!!!! Never again!! Using Lyft! Don’t use!

10. ★★★★★negative experience without a specific reason· unspecific

    The wrong timeline. Rides are ok but still pretty bad for how expensive they are. Comfort cars are usually disgusting, and eats deliveries keep getting stolen by the drivers themselves with uber support defending the drivers as they are actively 20 miles away from the delivery and getting further. This is the wrong timeline, I don’t know how we ended up here

11. ★★★★★negative experience without a specific reason· unspecific

    Has become unusable. This app has become extortionate with its surge pricing to the point of being unusable most of the time. I’m. $30 for a 5 minute ride is beyond insane. Will also bait and switch constantly, telling you a price to connect with a driver in a few minutes, then double to triple the wait time and try to sell you an expensive upgrade to get picked up in the time originally quoted. Horrible customer service as well.

12. ★★★★★negative experience without a specific reason· unspecific

    Straight buns. App straight buns no bully

13. ★★★★★a needed feature is missing

    Worst rideshare app I have ever used. Don’t use if you need a consistent ride.

14. ★★★★★negative experience without a specific reason· unspecific

    Customer service. Worst customer service, almost never the issues are fixed or addressed.

15. ★★★★★negative experience without a specific reason· unspecific

    Customer Service. Customer service is non existent. They tell you they’ll contact you within a certain time frame 6-12 hours and in fact they will not. So when you contact them again to get an update, they begin being rude af.

16. ★★★★★subscription and paid restrictions

    Worst app. This app is poorly designed, and the help features just loop you in endless circles. You can’t speak to anyone. Uber One auto subscribes when you click change membership.

17. ★★★★★negative experience without a specific reason· unspecific

    expensiveeee. expensive rides

18. ★★★★★negative experience without a specific reason· unspecific

    No recomiendo. No recomiendo esta aplicación para trabajar como conductor. Después de mucho tiempo utilizándola, considero que las condiciones para los conductores son cada vez peores. Es un trabajo que requiere máxima concentración, largas jornadas y asumir riesgos en la carretera, pero la compensación económica no refleja esa responsabilidad. En muchos días hay que trabajar 12 horas o más para obtener ingresos que antes se conseguían en mucho menos tiempo. Otro problema es que la plataforma parece favorecer siempre al pasajero. Hay usuarios que pueden hacer reportes falsos por enojo, racismo, clasismo o simplemente porque tuvieron un mal día. En muchas ocasiones esos reportes afectan al conductor sin que exista una investigación clara ni la oportunidad de defenderse. También considero injustas las penalizaciones por cancelar ciertos viajes. Hay solicitudes que simplemente no convienen o presentan problemas, y aun así el conductor puede terminar perdiendo dinero. Mientras tanto, cuando un pasajero cancela antes de ser recogido, muchas veces el conductor no recibe una compensación equivalente por el tiempo perdido. Uno de los aspectos más preocupantes es la falta de transparencia cuando una cuenta es desactivada. Hay conductores que invierten años en la plataforma y, de un día para otro, son bloqueados sin recibir una explicación clara ni pruebas que justifiquen la decisión. Perder la única fuente de ingresos de esa manera genera una enorme incertidumbre. Además, la comisión que retiene la plataforma suele parecer excesiva. En muchas ocasiones el pasajero paga una cantidad mucho mayor de la que finalmente recibe el conductor, lo que deja la sensación de que el reparto de ingresos no es justo. Ser conductor no es solo manejar. También implica soportar pasajeros irrespetuosos, personas agresivas, maleducadas o que simplemente no valoran el trabajo de quien los transporta. Todo ese estrés debería verse reflejado en una mejor remuneración y en un mayor respaldo por parte de la empresa. Mi recomendación es que, antes de decidir trabajar aquí, investiguen bien las condiciones actuales y comparen con otras alternativas. En mi experiencia, esta plataforma ha empeorado con el paso del tiempo y hoy no la considero una buena opción para ganarse la vida.

19. ★★★★★pre-booking is really just a delayed search that falls apart

    Algorithm scam. Uber is an interesting thing in Massachusetts because they have to guarantee their drivers that when they have a passenger they’ll make at least $36 an hour. To offset this charge to Uber they are now pressuring and tricking their customers into giving very high tips to their drivers.. well there’s nothing wrong with the passenger getting prompted to provide a tip to the driver, there is a problem with the way in which The customer is tricked into providing tips on the touchscreen. you immediately have a pop-up while you’re booking another ride or attempting to open the app a pop-up a prompt up that asked you to give a five star review or tip your driver. Often times when you’re in the middle of something pop-up comes up, you just want to go away so you hit a button for muscle memory that makes the screen minimise or close. Uber knows this and there pop-up automatically has a 20% tip in most cases preloaded and a choice to choose one or five stars for the service received and then there’s a skip button up in the right hand corner. I have seen this pop-up in many different ways one of which will have the high tip already loaded in the five stars already loaded in and then where you think Skip is you’ll actually hit okay or submit there’s no way to undo it. There was a time where I tipped my last 10 bucks to a driver that the tip was almost the same amount as the ride itself and there was really nothing spectacular about the Service or the driver. I wouldn’t have tipped them in anything let alone an enormous one no offense and they are doing this so the customer can ship into that $36 an hour guaranteed for that driver. I’ve also noticed a pattern in which if you do tip you get your next rides quicker than if you didn’t. In other words if you hit no tip or skip or you give five stars but no cash tip the next time you book a ride you’re gonna get The we’ll have a driver for you within the next 10 minutes. Will update you when you have a driver. There’s plenty of Uber drivers around more Uber drivers in there are passengers in Boston so when you do tip the next time you book a ride you’ll have a ride within a minute, so there’s a certain algorithm going on right now where Uber is trying to pass on the expense of the law in Massachusetts where they must make a minute mandatory minimum 36 an hour while they have a passenger an Uber is kind enough to pass that on to you. Remind you if you have a rotten driver who literally takes you off course drop you off someplace nowhere near where you want to go is rude hostile unfriendly doesn’t listen to direction they won’t give you a penny back for a refund however they will trick you and use technical glitches to force you into chipping in to the mandated $36 an hour that they are required to be compensated just something interesting to keep an eye on folks a little bit too big for that is quite the monopoly. Their only competition is Lyft which I swear is run by slacker college kids who improve it when they get around to it but in any event ride safely

20. ★★★★★subscription and paid restrictions

    Gross!!!! Very low standards.. Uber has gone downhill. The quality is nowhere near what it used to be. Too many vehicles are dirty, have unpleasant odors, or are filled with overpowering air fresheners, perfumes, and colognes that make the ride uncomfortable. On top of that, I’ve experienced rude drivers, and the overall service has become inconsistent. If I’m spending hundreds of dollars a month on rides, I expect a clean, well-maintained vehicle and a professional experience. Unfortunately, that hasn’t been my experience. What’s even more disappointing is that Uber built its reputation by offering a better alternative to traditional taxis. You’d think that after disrupting the taxi industry, they would have continued raising the bar. Instead, they’re repeating many of the same mistakes that made people stop using cabs in the first place. The service has declined so much that, in many cases, I’d honestly rather walk than pay for another disappointing ride. I can’t recommend Uber anymore.

21. ★★★★★subscription and paid restrictions

    Overpriced. Who wants to pay $40 for a 10 minute ride? They over charge the passenger and pay the drivers a tiny portion of what you pay. Won’t be riding with them unless they change their pricing.

22. ★★★★★negative experience without a specific reason· unspecific

    Bad app. Riders repeatedly cancelled causing me to be late

23. ★★★★★negative experience without a specific reason· unspecific

    Very long pickup times Athens. This afternoon (19:25) at the center of Athens ( Voukourestiou str. ) and after waiting more than 10’ to connect with a driver, Uber advised that no taxi is available.

24. ★★★★★driver accepts the ride, then maneuvers the passenger into canceling first

    Worst ever so far. This morning my reserved Uber ride did not show. I had to request a ride and said plenty drivers. Just be patient for whatever the messages and I’m full occasions. It just dropped me 640 was my reserve dried. I think I finally got in an Uber at 7:17 and I had to upgrade to Uber Black for anybody to accept my ride almost 40 minutes after the ride share reserve ride which was confirmed with driver allocated didn’t show up 40 minutes later I finally managed to get my ride and it seems like I still made my flight, but it was close. Thanks.

25. ★★★★★negative experience without a specific reason· unspecific

    Double charged. Charged me double, 9.96 2 tip, then together 11.96

26. ★★★★★driver accepts the ride, then maneuvers the passenger into canceling first

    WHATS UP WITH THE PRICES LATELY !!. talk about highway robbery prices are $10 to $15 higher then they normally are let me guess corporate Uber greed trying to cash in on the soccer games go figure. It’s bad enough that we have to put up your ignorant drivers that accept the ride and then 78 minutes later they canceled it if I canceled it five minutes after I book it I get charged with a five dollar fee, but if you’re crummy driver’s cancel it after 10 minutes they don’t get penalized. Why is that Uber because you’re ignorant greedy company I’m gonna start adding up the all the times you’ve made me late because you’re ignorant drivers and send you an invoice morons penalize your customers, but don’t penalize the scum that works for you and their piece of junk cars talking on the telephone stinky cars, dirty cars your outfit is a joke

27. ★★★★★subscription and paid restrictions

    Uber sucks. Yall thieves ,should be paying drivers their worth. You short them and want us to pay the difference in tips that you probably don’t even pay the drivers anyway. Disgusting

28. ★★★★★negative experience without a specific reason· unspecific

    Daily commute. The app changes my destination during my commute to take me to my old office. I’ve complained and re-downloaded the app (as advised) and still no changes. The commute hub needs to be updated. You should be able to delete previous routes.

29. ★★★★★negative experience without a specific reason· unspecific

    Does not support old iOS. Does not support old iOS

30. ★★★★★negative experience without a specific reason· unspecific

    profiting off r*pists. i reported a violent sexual assault incident that occurred in an uber where i was severely injured and provided video evidence and an eyewitness, and not only did they protect the driver but they also refused to investigate, falsified the report, punished me for reporting the incident, provided no explanation and if that wasn’t upsetting enough, uber support made me feel extremely ashamed for being a victim in the first place. they asked me on multiple occasions what i did to “turn on” the driver. they do not care about the safety of passengers or drivers. they are just a platform for profit and they do not take violence seriously in any way, shape, or form.