RIDE: Ethiopia & Djibouti

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1. ★★★★★negative experience without a specific reason· unspecific

   Poor geolocation and service. Rides do not meet one at pick up spot and when you cancel, Ride charges the passenger. Also, some rides start before picking one up, increasing the fare. Lastly some rides are extremely dirty.

2. ★★★★★charged before the ride, no driver

   Customer Support Does Not Exist. I was overcharged and money was taken from my wallet and put me into the negative on my account because the driver kept driving on my account after he dropped me off. Now I cannot use my credit card on the app anymore and there is no way to get in contact with support. The number they have listed on the app does not work. Now my wallet balance is in the negative and my credit card payments are always rejected. I have emailed them and they have not responded. The app has a lot of other issues and it’s quite sad that I won’t judge it further because it’s based in Ethiopia but the issue I mentioned is far from unacceptable and an unreachable contact numbers is unfair. I’m a developer and I can report this to Apple because it breaks compliance with some of the requirements for having an app on the platform. If the issue is not addressed I will report this to Apple directly

3. ★★★★★negative experience without a specific reason· unspecific

   Expensive. Very expensive compared to other meter taxi

4. ★★★★★negative experience without a specific reason· unspecific

   Crashes alll the time. Unusable

5. ★★★★★the stated pickup time is a systematic lie

   Ride Food. The ride food is so slow, i had to wait more than an hour for a food that’s just 10 minutes away and prepared within 15 minutes. I called the call support team i couldn’t get any reason and the person was too rude to even assist me. A very horrible experience, i would suggest other apps for food but great for ride services

6. ★★★★★slow performance and long loading times

   Terrible customer service. Their customer service is so bad and unresponsive. I tried ordering food through the app and the took my money but never ordered the food (the delivery guy was stranded for hours because of their system). I do not recommend anyone to order food via ride app. Use other alternatives

7. ★★★★★negative experience without a specific reason· unspecific

   Unnecessary turns. Unnecessary elongation of trip, intentionally entering into busy street, never turned his AC I hope I wouldn’t see him again

8. ★★★★★negative experience without a specific reason· unspecific

   The driver asked money for parking. The driver asked money for parking and really mean

9. ★★★★★negative experience without a specific reason· unspecific

   Drivers don’t use the app. Every time I order a taxi, I get a call from the driver asking where I am. I tell them the location is in the app but they don’t know how to find it, so then they cancel. I just tried for over an hour to get a car, with at least 10 drivers canceling after calling me. Typically once you’re in the car they’ll also ask where you’re going, as if it weren’t in the app either.

10. ★★★★★negative experience without a specific reason· unspecific

    Latest UI fails to be intuitive. The default home screen is not that of a ride share app. You should be one click away from entering your destination instead of clicking on "order ride" then entering destination. Order ride is a button that should only be shown once all the ride details have been entered not as a gateway to hail a ride.

11. ★★★★★negative experience without a specific reason· unspecific

    Not responding to my complaint.. Yesterday, I placed an order for food using a ride app and upon delivery, I realized that only one item had been delivered instead of the full order. Despite reaching out to their customer service center multiple times, I was informed that I would receive a call back, but unfortunately, no one followed up on the matter. I am disappointed by the lack of effective communication and resolution from their end.

12. ★★★★★negative experience without a specific reason· unspecific

    No star. Bcoz their are plenty of cars on my map no one will accept my order or should I use Feres even feres is bad too why don’t you punish 100 bucks who doesn’t accept ughhh bad 1 stars

13. ★★★★★negative experience without a specific reason· unspecific

    Anti orthodox. Anti orthodox services

14. ★★★★★negative experience without a specific reason· unspecific

    Orthodox first. Every body one star will remove this app any Business is not above God.

15. ★★★★★negative experience without a specific reason· unspecific

    The worst. I deleted the app already they know what they did to orthodox people and they are gonna pay

16. ★★★★★negative experience without a specific reason· unspecific

    Non functional. Doesn’t connect to the internet and can’t be used

17. ★★★★★negative experience without a specific reason· unspecific

    Multiple bad experiences. If i could i would give it negative stars, on multiple occasions the drivers take longer routes so they can make more money, they divert from the route on the application and it is worst if it is foreigners or people that don't know the city well. On top of that the application offers no compensation when you pay well over due to a terrible driver. No reward system for using their services as well. I suggest you use FERES because they have better complaint responses and offer rewards as a form of mobile data

18. ★★★★★negative experience without a specific reason· unspecific

    Behavior. Bad Manner

19. ★★★★★crashes, freezes and errors

    App is not working properly. I am iOS user, and when I try to setup the new account it redirects me to a website which doesn’t have any links. I tried to call 8202 which is registered on the website but it’s says the number is not assigned yet. For new comers it’s mandatory app

20. ★★★★★negative experience without a specific reason· unspecific

    Nice app but some of the drivers are cheater.. Some of the RIDE drivers are just cheater and upsetting they just wanted to take in wrong way!

21. ★★★★★driver accepts the ride, then maneuvers the passenger into canceling first

    Be Aware!. Know these things before you use their Service. I use Ride at least 5-6 times a day. When it works out, it works out, but if it doesn’t, it will leave you to wonder who these people are, and you will be left stranded. Drivers at times accept a job knowing they can’t show up on time. If you cancel, the same driver will accept your request again while you want another driver, and if you cancel again, your account will be suspended. If you call in their line, female representatives always show attitude and act like you called to talk with them. Very bizarre and unprofessional. No accountability when it comes to solve any issues about rides and with drivers. No way to avoid certain drivers you didn’t feel comfortable with after you took them ones. I would say more than half of the drivers don’t know how to use the GPS, their own app or willing to follow instruction so know where you are going. They ask you to call them after 5 min if a driver does not call you knowing you called few times to book a ride. a lot of good drivers (hence the on Star)

22. ★★★★★negative experience without a specific reason· unspecific

    Disrespectful drivers. አንድ ስታር የሰጠሁት ባለጌ ተሳዳቢ ደንበኛን እሚንቁ ሹፌሮችን በርቱ እሚል ድርጅት ስለሆነ ነው::

23. ★★★★★negative experience without a specific reason· unspecific

    Unreliable. Drives don't take ur order ,beg u to cancel, some of them straight rude ... especially when after 6pm... they want to take customers directly from the road ignoring the app,.. I guess they want more money than the app can provide them ...

24. ★★★★★negative experience without a specific reason· unspecific

    Horrible app. App was good. Ever since the update, I’m stuck with the “no internet connection,” at the bottom of the screen on both 3G and WiFi. When you call the call center, it takes hours before getting someone on the phone. Most of the time, the drivers don’t use the app to find your location, but rather call you to describe where you’re at. Best bet to keep you from getting frustrated is, get a blue taxi and save yourself the headache of getting aggravated with this app. Saving a few birrs isn’t worth it in my opinion 🤷🏾‍♂️🤷🏾‍♂️🤷🏾‍♂️

25. ★★★★★crashes, freezes and errors

    The app is broken. Since the last 2 or 3 updates the app is completely unusable. I can't even do the soul purpose of the app which is set up "a pick-up". The map barely works FYI.

26. ★★★★★negative experience without a specific reason· unspecific

    It doesn’t work.. The app seems not to be working on IOS!!

27. ★★★★★negative experience without a specific reason· unspecific

    Don’t roll out a service if it doesn’t work. Extremely disappointing. I used the app several times but it is now stuck on the page of last use. I downloaded the app again and still doesn’t work, only showing the page of last use. I tried to call the company and it said all operators are busy and hung up on me without the option to wait online to speak with someone. I called once again and they said they are sending someone and sent no one. Very unprofessional, if a service is this useless, then RIDE shouldn’t be offering their services.

28. ★★★★★negative experience without a specific reason· unspecific

    Graphics. Your app has a very poor graphics design, I tried using it on my iPad and it doesn’t work , pls hire pro’s to design a good app!

29. ★★★★★subscription and paid restrictions

    No user testing?. There are obvious bugs that haven’t been updated for years. Drivers have too much control of the payment feature. Unless they click on ‘paid’ it’ll take 30 minutes after one trip ends before you can call another. Does this make sense when most drivers don’t use the internet? Or can’t read? Trips I paid for months ago still show up as unpaid because the drivers don’t know their way around the payment feature. fix this!!

30. ★★★★★negative experience without a specific reason· unspecific

    Great app, horrible drivers. I agree with most comments/reviews that app is working as intended but I have noticed the gps pin doesn’t seem to work on driver side or drivers decide not to follow or are clueless. As much as it has been talked about, driver asking me a location he knows vs my exact location pinned is quite annoying. RIDE should make a requirement for training or even review of virtual set up or how to training asap. This is a big issue and becomes a horrible app.