AeroGarden

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1. ★★★★★the schedule can't see reality

   New Customer - So far very bad experience. Update 6/4/26: eventually after my original review the app started functioning. Not to worry though I’m back because this is by far the worst smart light product on the market. No in between or questions about it. This product is garbage. Now the app works but, it actually doesn’t. Set a light schedule… nope it doesn’t follow it. Try to turn the light on or off in the app…. nope. Not happening. As someone that is not new to smart devices I thought ok, software error. I will reset the device fully. Set it up again. Same results. Read my original review, and do yourself a favor stay far away from these products. I hate saying that because I like their designs but this is the worst smart device in my house by far, and my house is smart from top to bottom. They shouldn’t legally be allowed to sell this as a smart device. Even Alexa skill can’t sync with it, even though it says it can. Original review: First I was gifted the AeroGarden Tabletop Grow Light. It arrived and did I not work at all. I reached out to customer service and they informed me that my model had been discontinued so they would replace it with the Trio Grow Light instead. They are very different lights but I said ok. Provided all the necessary information on January 20th which included what option I wanted and my address. I didn’t hear back but figured I’d get some sort of notification that it was shipping. 2 months later it hit me that I hadn’t heard anything or received anything. I replied to the exact same email chain asking what the deal was. Customer Service replies the next day and said “We are sorry to hear that you missed our email on January 20th.” and that they needed to know what option and my address. I was baffled considering the email I replied all on was the email where I told them the option and address. Meaning they opted to blame me for not replying when I did in fact do as requested. I tell them the information they want again and they finally confirm and ship the trio light. It arrived, I set it up, and now the app doesn’t work, you can’t login. It’s been known too. The fact that it’s an issue that has been going on this long without correction is quality problem. Having smart devices that heavily rely on an app should not never go weeks of time where the app doesn’t work. Yes you can manually turn it on, but all the intended features that you want access to are in a non-functional app. I’ve always wanted AeroGarden and this has completely made me rethink getting anything else from the brand. There has been no communication as to when the app will work again. This review is 2 stars because the lights work, but the quality or service, and lack of the functioning app pretty much have ruined it.

2. ★★★★★crashes, freezes and errors

   App login broken. The app will not allow users to log in, please fix the app

3. ★★★★★login, signup and account access

   Can’t sign in. Started using the app a week ago and it just skipped the login page. Set up my two gardens no problem. Now it asks me to sign in but I cannot create an account nor login with Apple or Google. It just sends me right back to the same screen every single time. Horrible!

4. ★★★★★crashes, freezes and errors

   Can’t login again. Yet again the app login is broken and I can’t control my lights. Seems like this happens every couple of months.

5. ★★★★★login, signup and account access

   Awful App that won’t login. This app has always been a little clunky. However, recently I’ve been unable to login to my account or create a new account at all. Even after resetting my password, it still won’t recognize my account. This has been an issue in the past and multiple people have reported about it. I guess it was never fully fixed. Unfortunately, that means all of the features of my grow light are inaccessible to me. For a technology that is supposed to be so advanced and “smart”, whoever designed this app was pretty stupid.

6. ★★★★★negative experience without a specific reason· unspecific

   App doesn’t work. Ever since AeroGarden was bought, the new account I had to make never works. Password doesn’t work, okay reset the password, now that new password doesn’t work, okay they can email you a one time code, well that doesn’t work either. All this just to get some stupid lights to work

7. ★★★★★crashes, freezes and errors

   App login stopped working. I’ve had it for less than a week and it won’t let me log in. Keeps saying password is wrong even though it had me change it, then when I do passcode it says error so I can’t get into it whatsoever to resync my light.

8. ★★★★★crashes, freezes and errors

   Unable to login. Not able to login no matter what I try. I’ve tried Gmail, creating a new account, my email address, etc. I have everything updated and it’s still not working. So now I’m not able to use my grow lights.

9. ★★★★★login, signup and account access

   AeroGarden. It did not let me sign in when I tried to figure out this problem, please

10. ★★★★★negative experience without a specific reason· unspecific

    App won’t work. Purchased a grow light and saw it can be connected to the app for more features. Wouldn’t let me create an account, then it wouldn’t let me verify my email address. I can login on the website fine but the app will not work.

11. ★★★★★negative experience without a specific reason· unspecific

    App Does Not Work. I set up the account with no problem. I set the light hours to begin at 7:30am and end at 10:30pm. This change did take place because the lights went out at 10:30pm. But in the morning, they came on at 6, waking me up. I tried to go into the app to change the time, and it wanted me to log in again, but could never get to the page to input login info-just kept trying to load. I uninstalled the app and redownloaded it and while I got a little farther, I still can’t fully log in to access my settings. I just keep getting the spinning circle, trying to load. I use google to authenticate and i actually did get a security message from them to I am logged in - just cannot use the app at all. As I look at the other reviews, I can see this is not an isolated issue—the company simply does not care. I went to adjust the times manually and the screen says it’s set to come on at 7:30! Yet here we are.

12. ★★★★★negative experience without a specific reason· unspecific

    App Connection Fails. App does not update device settings when trying to set time and color hue of light. It barely turns it on or off from the app. My light is basically no longer customizable.

13. ★★★★★negative experience without a specific reason· unspecific

    DOES NOT WORK. This is a total joke and a waste of your money

14. ★★★★★crashes, freezes and errors

    App stopped working. Just realized I was no longer receiving notifications for our farm xl. Attempting to login to no avail. Please help!

15. ★★★★★crashes, freezes and errors

    Unable to login. Can’t login. Tried Apple, Google, and AeroGarden account. I will be returning this grow light since the app functionality is broken.

16. ★★★★★negative experience without a specific reason· unspecific

    app sux.. Be prepared to manually manage your garden.

17. ★★★★★login, signup and account access

    Can’t sign in (again). Had this issue in December, now it’s back. Was signed out and now I cannot sign in again, making me unable to adjust my 6 lights.

18. ★★★★★negative experience without a specific reason· unspecific

    Frustrated!!!. My app has me locked out. I have had my aero garden several years now I can’t use the app. How do I fix this?

19. ★★★★★crashes, freezes and errors

    Does not work. Sign in is always broken

20. ★★★★★negative experience without a specific reason· unspecific

    Frustrated. I can’t log into the app at all.

21. ★★★★★login, signup and account access

    Class action suit?. AeroGarden promised working app for their products and I cannot even login? I think we should file a class action.

22. ★★★★★subscription and paid restrictions

    Login Broken. As the many one-star reviews indicate, this app is no longer functional since users are unable to login. The issue appears to have continued for over a month, so I will be requesting a refund for the trio light I purchased, which does now not work as advertised.

23. ★★★★★crashes, freezes and errors

    App not working. Can’t log in.

24. ★★★★★negative experience without a specific reason· unspecific

    Can’t log in. Seems to be the norm since miracle grow took over. Generic “sorry” response and no fixes. Hope they get it together

25. ★★★★★login, signup and account access

    App no longer works. This app has only gotten worse. Now I cannot even log into the app, it says my password is incorrect. Tried forgot password option and I do not receive an email to reset, tried email one time password and again I do not get an email. There seems to be an obvious connection issue between the app and their servers, because I can login just fine on the website. Even when I could login, the app no longer adjusted the level of my lights of my farm xl. But I could at least do regular maintenance items without needing to pull over a chair or step ladder to reach the touchscreen menu.

26. ★★★★★crashes, freezes and errors

    App stopped working, AeroGarden screen went white. A couple of weeks ago the screen on my AeroGarden bounty went white. I tried to access the controls through the app, but the app had logged me out. I entered my user and password, but it wouldn’t accept them. I tried the temporary password option, but it kept saying it had encounter a problem. I tried changing my password, but that wouldn’t work either. Then I went to the AeroGarden website to try to resolve my issues but find I can’t even log into my account on the website! The page only refreshes when user and password is entered!

27. ★★★★★login, signup and account access

    Cannot login and control my farm. No matter what method I use I cannot login to the new app, used the older version. No problem I have a very expensive farm that I cannot control, very frustrated.

28. ★★★★★crashes, freezes and errors

    Can’t sign in. Like many others, I’m now having sign-in issues with the app. It won’t recognize my password. Password works fine on their website so it’s not a matter of me forgetting my password. Using the one-time email password link through the app does not work. I get an error message when I enter the code. This is very frustrating because I like my garden but a big part of why I went with the Bounty Elite was so that I could check in with it and get reminders through the app.

29. ★★★★★login, signup and account access

    Unable to login. Update to the reply I received: I am using the “sign in with apple” option, so changing my password won’t work. I even tried setting up a completely new account with email instead of Sign in with Apple, and it would even let me log in after doing that. Unable to log in any more. Worked fine up until a couple days ago, now the login just doesn’t work at all.

30. ★★★★★inaccurate results and incorrect data

    Login no longer works.. Maybe this will get a response as their ai troubleshooter does not. After a long time of use across multiple WiFi networks, including the current one, the app will simply not log in. It’ll either say the credentials are incorrect or just go back to the login screen like windows vista. Put in a ticket for a call/email back and absolutely nothing. I have no connection to my lights now other than manually touching them to turn them on and off.