Whisker

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1. ★★★★★subscription and paid restrictions

   Such a bad app. This app is supposed to do one thing well: alert me if there’s an issue so I can go fix it before there’s a huge mess on my hands. The only thing it does that’s helpful is tell you when it’s full. If the machine is stuck in an error state the app WONT TELL YOU. It’s so dumb. Send us alerts when it’s not cycling! I don’t care if you know my cats birthday. Do the thing I paid for.

2. ★★★★★data, history or progress disappears

   Will not connect to wifi. I’ve tried everything. After losing power it will not reconnect to wifi. Continues to tell me the wifi password is incorrect and it’s not. Have deleted the app, restarted router, restarted robot, restarted phone, nothing is working.

3. ★★★★★negative experience without a specific reason· unspecific

   Litter robot 3 app no longer works. This is infuriating. LR3 went offline and I tried every trick in the book to get it back online. I could see litter robot device active on my router. But it was still listed as offline. Last resort I deleted the LR off the app and deleted the app, rebooted my phone and reinstalled it to start from scratch. Now I can’t even add the robot back online. The power button immediately goes to red. I’m at a loss. So much time and energy has gone into this thing. There has to be a better option. I replaced the WiFi panel less than 6 months ago. The motor is newly replaced. I take really good care of this thing. There should be no reason this thing isn’t working. Unless the updates are pushing out the LR3 gen to force them to upgrade. Reddit has a ton of these posts with the same issues and more. I have no idea how this app is so highly rated.

4. ★★★★★negative experience without a specific reason· unspecific

   No longer works for older Litter Robot 3 Connect without Bluetooth. If you have an older LR3 without Bluetooth capability, you can no longer use the app to onboard your LR3 over its local WiFi hotspot. It will just say “Connecting…” forever after you issue a valid 2.4GHz SSID and password for your home WiFi.

5. ★★★★★crashes, freezes and errors

   Litter robot 3 connect. It seems like this app is not working with the older models. Perhaps they are trying to discourage. Individuals with this app by upgrading. Just an assumption as my experience with the app show shows that they’re serious issues with the functionality. The app should work flawlessly as I had the app before the new company whiskers took over and designed their own app. Hnestly, the older app was a lot better.

6. ★★★★★negative experience without a specific reason· unspecific

   LR 4. Our LR 4 has given us nothing but problems

7. ★★★★★crashes, freezes and errors

   LR3 Stopped syncing with app. About a month ago, my LR3 suddenly stopped syncing with the app and only logged 1 visit in a month. All in-app controls stopped working. I tried reinstalling the app, resetting the unit, separating my 2.4GHz and 5GHz networks, and every trick I could find online, nothing worked. Customer service was completely unhelpful.

8. ★★★★★negative experience without a specific reason· unspecific

   Every comment on here with a 5 star is a bot. Literally a substantial waste of money for something that works maybe 10% of the time

9. ★★★★★negative experience without a specific reason· unspecific

   My cat likes it.. From first time my 1 year old cat never had problems to use evo. 5 stars for mechanical point but I still want to equip camera maybe. Unfortunately uploading information of weight is not on time. I asked my partner to get one but she said it is too much. I think more people will be interested in evo if you’re able to lowered price. I’m happy with it as well as my cat. Thanks,

10. ★★★★★subscription and paid restrictions

    Total crapola. App simply doesn’t work. Paid $800 for what exactly? Garbage.

11. ★★★★★subscription and paid restrictions

    Subscription. Why on earth would I need a subscription for litter box data? Stop pestering me about subscribing.

12. ★★★★★crashes, freezes and errors

    Whisker App has not worked in over a month. Whisker app on IPhone 17 Pro Max no longer connects to LR3. Has been broken for over a month. Please fix application!!

13. ★★★★★negative experience without a specific reason· unspecific

    Update frustrations. The latest update took my two litter robots offline, then dropped one from the app, with the need to reenter all the info-QR code id, WiFi network, etc. Then failed to connect no less than 8 times- for each device. What a waste of an afternoon.

14. ★★★★★negative experience without a specific reason· unspecific

    After update useless. After update all 3 of my litter robots 3 stopped reporting activity

15. ★★★★★crashes, freezes and errors

    Fantastic hardware with a broken app. Since purchasing the litter robot 4, our main problem has had nothing to do with the machine, but rather this application. The hardware is amazing, but the app will give you so much grief. Frequent disconnect issues where the device disappears from your app- instead of appearing with a “disconnected” status like any other home appliance app. Blinking light status’ with no in-app guidelines into what these status’ mean. No easy way - when connected - to simply view the current lighting and status of the device. It’s borderline unusable, and unfortunately takes a good product and makes it a complete hassle - the polar opposite of what it’s designed to do.

16. ★★★★★subscription and paid restrictions

    Horrible. Extremely disappointed with Whisker customer support. My Litter-Robot 4 is still under the 3-year warranty and is less than two years old, yet after ongoing Wi-Fi connectivity issues for over a month and multiple troubleshooting attempts, the issue remains unresolved. Customer service had me spend time troubleshooting over the phone, then told me to wait for a follow-up review. Their final “solution” was to create an entirely separate private network just for the device, despite the unit previously connecting and working normally on my existing Wi-Fi. When I explained that this is not a reasonable fix for a product that had already been functioning correctly, they refused to offer a replacement under warranty. For a premium product at this price point, I expected support to stand behind the warranty and provide a real resolution instead of shifting the burden onto the customer to reconfigure their home network. The product itself was great when it worked, but the lack of meaningful warranty support has been incredibly frustrating.

17. ★★★★★negative experience without a specific reason· unspecific

    Doesn’t work half the time.. The biggest wast of $800 I’ve ever spent. It takes half the time clean a regular cat box by the time you’re done messing with whisker box try to get it to work. Be prepared to clean sensors every other day, manually operate because something is always malfunctioning. They should offer a deep discount to the original customers that bought these things on a new updated model, because those are the people that got them off the ground.

18. ★★★★★subscription and paid restrictions

    Subscription PAYWALL. Want to see your cats weight, PAY! Want to see your usage, PAY! Haven’t already paid enough for your unit? PAY some more for the subscription

19. ★★★★★negative experience without a specific reason· unspecific

    Constantly going offline. My litter robot is constantly going offline and I'm having to reboot the wifi and reregister the whole system. This is probably the 5th time in the last year.

20. ★★★★★negative experience without a specific reason· unspecific

    Buyer beware - return NOW. When this product works, it’s great. However, it only works about 50% of the time. You will be extremely frustrated when their support team tells you that you need to clean the sensors. It doesn’t work, but they will swear that is what you need to do. Firmware gets stuck, no resolution . Devices loses WiFi information once a week and I have to reset it. (Again, dirty sensors response from support). If you like your sanity, find a similar product. This is not a good one.

21. ★★★★★negative experience without a specific reason· unspecific

    Can’t get notifications. I’ve deleted the app and added back. Reset my Apple Watch. I no longer get notifications on my phone or Apple Watch even though they are turned on. Please fix.

22. ★★★★★negative experience without a specific reason· unspecific

    Regrets. Every two weeks I have to reconnect the bot to the WiFi and lose all the data as well as have too answer all the setup/register questions. Now, the bot/app refuses to let me enter my cat’s weight (from the Vet) - says it has to wait and average out his weight when he unloads. NOT A SMART ROBOT in any way.

23. ★★★★★negative experience without a specific reason· unspecific

    new update won’t open. new update refuses to open. just hangs on start and never opens.

24. ★★★★★negative experience without a specific reason· unspecific

    Horrible. Hasn’t been a year and life in a studio spend over $100 a month on internet just for this litter box and it’s always disconnecting. It’s such a waste, might as well get 2 cheaper ones $200 and replace it when it break which saves the headache and money. APP ISNT ACCURATE AND HAS THE WORST SUPPORT

25. ★★★★★an update broke a familiar workflow

    Every app update breaks it. Update: the developer responses to the app store reviews are also BS. I was told there’s an app update addressing the issues I’ve mentioned and it’s the same app version as the last update that broke everything. Original post: Every time they update the app it breaks something. I cannot get this to reconnect and now my phone overheats and I get incessant notifications that the litter robot that isn’t even listed in the app is offline.

26. ★★★★★negative experience without a specific reason· unspecific

    Fix Whisker+ Activation. I’ve ordered two of these devices. They work great. It’s impossible to setup Whisker+ in the app. The login flow just doesn’t work. Fix it. So annoying.

27. ★★★★★negative experience without a specific reason· unspecific

    Sleep mode doesn’t work. This product is good however I don’t understand how they can’t get sleep mode to function correctly. Once daylight savings happened it just randomly seems to pick whether or not to be on the time I set or an hour ahead. Like it’s connected to the internet it can’t save NTP on the damn robot?

28. ★★★★★negative experience without a specific reason· unspecific

    Hundreds of bogus alerts. Promising but alert hell sucks

29. ★★★★★negative experience without a specific reason· unspecific

    Offline. This review has been offline for an hour. Check its connectivity.

30. ★★★★★crashes, freezes and errors

    Horrible glitch. It sent me over 300 notifications in one hour saying “device is offline”, while in app it shows as connected and ready to use. Deleting and reinstalling the app didn’t help. Pls fix this nonsense