myVCA

300 source reviews · 100% labelled · 20.0% with a specific topic

3.7

of 5, across 300 reviews

Corpus profile, not the current store rating

What people write about

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★★★★★negative experience without a specific reason· unspecific
Bad. Bad offerings, terrible health record management system. At worst, use their website, at best use different company
★★★★★negative experience without a specific reason· unspecific
Garbage. Hate this app and their website
★★★★★negative experience without a specific reason· unspecific
NEVER OPENS or LOADS. This app is garbage, I have been trying to use I for months.. can never get logged in.. it just sits there on the screen that says loading… loading… So annoying.
★★★★★negative experience without a specific reason· unspecific
Can’t Sign Up!. This app is useless. It won’t allow me to sign up with the email AND phone number they ALREADY have on file for me. Both say “Invalid” - so even though I already take my pet there, and it’s both the phone number and email they use to contact me, their app says the information is invalid. This app is useless. No I do not want to sign up using my AppleID, my Facebook, and I refuse to use Gmail. Garbage.
★★★★★negative experience without a specific reason· unspecific
Cannot create a working account. And cannot get password reset to work. As such, what is the point of this app? This is unique in my experience.
★★★★★negative experience without a specific reason· unspecific
Missing care club on main menu. I’m trying to enroll my pet into the VCA care club, and the FAQs told me to click the main menu on the left and select care club to get started. Care club does not exist on the main menu. Please fix this so I can enroll my pet before her appointment coming up.
★★★★★excessive or broken notifications
Notification Spam. The app is great and super helpful for seeing my appointments and pet information, but good lord do I get spammed with notifications not relating to appointments or pet information and the only option is to disable all notifications, which is not helpful
★★★★★negative experience without a specific reason· unspecific
Address. Love for it to have all the pet locations address so we know which appointment and area to book at .
★★★★★login, signup and account access
All of a sudden I can't log in. I've been a patient for a few years and use the app frequently and all of a sudden it's not letting me log in. It's saying my email is not connected to an account! Was there a recent update and a bug in it?? All my dogs records are on it and this is very aggravating because I can't order her flea & ticks meds because I get them from the app too!
★★★★★slow performance and long loading times
Worst, Slow, Cant update profile. The one thing this would be useful for, it can’t even do. I can’t upload simple profile pics of my dogs because the photo file from my iphone is “too large”. I can’t update my cat’s profile to indicate she passed away. I can’t change the weight on my dogs to the current weight. I can’t open notes or invoices. Absolutely useless.
★★★★★negative experience without a specific reason· unspecific
Worst app and website. When I started going to this vet I downloaded the app as the suggested. It immediately gave me a hard time creating an account, I finally was able to, then it logged me out. I tried to log back in and now it says my email doesn’t exist which it does because I obviously created the account so I know. I tried to make a new one the app stops half way through and won’t let me even search for my vet, I’ve tried to reset my password and it just says my email doesn’t exist. It shouldn’t be so hard to just look at my dogs doctors notes and test results..
★★★★★negative experience without a specific reason· unspecific
Spam spam spam spam. Keeps spamming me for marketing for McCareClub, which I have zero interest in. No way to receive important notifications for appts etc but not for their marketing. Irresponsible! They’ll probably respond to this one like the others complaining claiming they’re improving it. They lie. The app has been updated multiple times since they’ve been saying this for months. VCA is not a good vet service—they’re there for your money, not for your pet.
★★★★★negative experience without a specific reason· unspecific
Disappointed. I’ve been a long time client and loved the professionalism of VCA. The treatment of pets was superior. However, over the last 5 years service has seriously declined, Vets are in short supply, staff are clearly not happy. The model I may be working economically for Wall Street but it’s a poor business model for pets, owners, and employees.
★★★★★data, history or progress disappears
All Useful Information is Gone. The Care Club link is gone and I can no longer access my records for my 8 cats that shows when their vaccines are due or shows what label work they recently had done. The clinic I use also does not send out notices, so how am I supposed to track now? I also cannot see when my Care Club memberships expire or which credit cards they are on. The option to auto renew Care Club was also on that link. The app is pretty useless without access to all of that information.
★★★★★negative experience without a specific reason· unspecific
Doesn’t work. This app used to be seamless but whatever update they just made, makes it impossible to load.
★★★★★subscription and paid restrictions
Horrible app!. We have had repeated trouble with this app. Twice this year I had to update my cc info (expiration date and new card bc hacked). Despite updating my cc payment info prior to the scheduled payment, the app did not update the info and I was charged a $25 fee for their mistake. To make it even more frustrating, when I call our VCA vet, they redirect me to the Care Club program. We will never do the Care Plan again because their right hand doesn’t know what the left hand is doing.
★★★★★an update broke a familiar workflow
Worst app. VCA needs to make is easier to change the primary vet office. I moved and visited a VCA office near my new residence but it won’t let me update the primary hospital. It keeps making me fill in missing street info to verify me and I’m not clear what exactly it wants me to fill in. I’ve entered everything I can and it just won’t validate me. It’s beyond frustrating, I just want to get my invoice and schedule an appointment and I can’t. Please be more clear what exactly I’m supposed to do. So frustrating. I emailed VCA as well and no response from them. Just updating a primary hospital shouldn’t be THIS difficult or stressful on an app especially if I’m logged in.
★★★★★slow performance and long loading times
App is completely unresponsive. The app is unavailable for any use, constantly under maintenance or unavailable.
★★★★★subscription and paid restrictions
Spam notifications. App sends spam notifications trying to sell you a subscription service, only way to disable is to turn off all notifications including important ones from your vet.
★★★★★subscription and paid restrictions
Push marketing. If you use push notifications in the app then you'll also get to deal with them shoving ads for their subscription service down your throat as well, and it's all or nothing, you can't just turn off the commercials. Far as I'm concerned that makes the app functionally useless.
★★★★★negative experience without a specific reason· unspecific
Joke. What kind of app ask me about addresses to sign me in , here is one
★★★★★negative experience without a specific reason· unspecific
Keeps setting badges on. I see the badge on my app, but there’s never anything…getting annoying.
★★★★★crashes, freezes and errors
App not working. The app is not working after input all my information and want to make an appointment.
★★★★★negative experience without a specific reason· unspecific
The “chat with a VCA vet tech” feature is useless.. They will tell you to bring them in and offer no at home solutions. What an easy job the vet techs who answer messages on this app must have. Useless.
★★★★★a needed feature is missing
Needs a lot of work. My dog goes to 3 different VCA specialist. This app only recognizes 1 hospital or clinic. You have to put in 1 hospital as your primary and those are the only notifications you will get. My other 2 can’t send me appointment reminders or anything else. It’s ridiculous because here in California they’ve bought pretty much every Vet clinic there is. So, they need to streamline so any of my appointments will show up on the app.
★★★★★subscription and paid restrictions
No. Useless. With the amounts you charge you should be able to hire better app developers
★★★★★slow performance and long loading times
Cumbersome and Slow. For such a large, medically-progressive company, the web site is cumbersome and the app is slightly better… good for making appts (vet only… no provision to make tech appts) and pull records. Ordering meds/supplies is a nightmare… storefront not matched to my pets’ meds and most of the time I get the dreaded “call clinic”…. so I hop on Chewy and am done in a quick minute. Ordering should be the easiest thing to do from a $$$ perspective. On the plus side, I very much appreciate the VCA articles on medical subjects… but I backdoor search to find those.
★★★★★negative experience without a specific reason· unspecific
Will not open on my phone. This app will not open on my iPhone 13.
★★★★★negative experience without a specific reason· unspecific
A joke. Find another place they quote one price and then double or triple it then say the prescription will be this when it’s even more. Find another option
★★★★★negative experience without a specific reason· unspecific
Nearly useless - can't even order med refills. I seriously don't understand how's there are so many five star reviews. It was a pain to even get the login working, and the only reason I bothered were signs all over the vet touting easier med refills. When I clicked on the meds to order refills, my only option was to "call to order." Waste of time.