Pet Monitor VIGI

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1. ★★★★★negative experience without a specific reason· unspecific

   Doesn’t work. I was told by this company that I had to purchase this app twice to have my iPhone work with my computer. I did. I ran 4 separate tests with this swapping monitor for camera on both. THIS DOES NOT WORK UNLESS ITS ON THE SAME WIFI rendering it useless to watch your pet when you’re not home.

2. ★★★★★subscription and paid restrictions

   Charging me. This app is charging me twice to download the app to monitor my dog. I’m not doing that, I think I will go back to Albert Canera, which is free, and if I do need to watch my dog, it doesn’t charge me a price for the second phone when I download it to my other phone 👎🏾👎🏾👎🏾

3. ★★★★★negative experience without a specific reason· unspecific

   $. It said it was a five $5.99 one time fee when I signed up but now they’ve already charged me 13 bucks and it’s only been a week or two

4. ★★★★★subscription and paid restrictions

   HORRIBLE. We bought this last month so that we could watch my cat, IT DOES NOT WORK AND I TRIED TO CONTACT THE APP CREATOR FOR A REFUND. NEVER HAPPENED. IT DOES NOT WORK

5. ★★★★★negative experience without a specific reason· unspecific

   No customer service, waste of money. There are no set up instructions and no one responds to emails. Complete waste of money.

6. ★★★★★subscription and paid restrictions

   Not getting an answer. I purchased this app on my iPad and it appears there. But how do I use my iPhone (same Apple ID purchase account) to use this app? $5.99 spent already. Don’t want to purchase twice for the same account. I sent a message 2 days ago and have had no response so far. UPDATE— I just saw a review from 2 years ago (see, I AM trying!) where it was explained that you have to buy it on your iPhone first, then it with your iPad. I do not remember seeing this in the description/instructions of the app. Now I’m hoping Apple will refund the app purchase.

7. ★★★★★saving, exporting or sharing the result fails

   Waste Money. I downloaded, created an account and tried many times both at my home and my workplace. It just doesn't work at all. I can't see my pet.

8. ★★★★★negative experience without a specific reason· unspecific

   Does not pick up. Just got this and won’t pick signal with full internet. Can I have money back

9. ★★★★★negative experience without a specific reason· unspecific

   Don’t waste your money. Doesn’t work. Works for a minute and stops and says poor connection. Pretty disappointed.

10. ★★★★★slow performance and long loading times

    Worked for a a bit. Decided that my 1.2 tb of internet is a slow connection randomly. Now it insists that the connection is slow despite both devices being on the same wifi and 4 feet away from each other. I’ve restarted both devices and the router and nothing. Waste of money.

11. ★★★★★negative experience without a specific reason· unspecific

    Joke. What a joke! This isn’t even an app. Just a way to steal your money!!!

12. ★★★★★subscription and paid restrictions

    How to connect?. How do iconnect this to my ipad? Im tryinng to download the same app with my ipad and i have to pay for $4.99 again? There’s no instruction how to connect!

13. ★★★★★subscription and paid restrictions

    It’s alright but it’s not worth $5. I paid for this app and I thought it’d be my problem solver, but sometimes while I’m away it goes completely black because apparently my tablet goes offline or something and sometimes it stays that way for more than 5 minutes...I have a new tablet and my phone is new as well, so it’s definitely not the device...I wish I could rate it 5 stars but it needs to get that fixed if anything I don’t care that much about the quality of the video I can live with that, but it’s during those moments where it goes black that my pup goes and does trouble sometimes.

14. ★★★★★negative experience without a specific reason· unspecific

    Malware. Very upset. This app got great reviews and so I purchased it and the same day when I started opening safari webpages I started getting pop ups like crazy telling me as an iPhone owner I won stuff. I google to find out why this was happening and found out this is due to malware and to uninstall any news apps. So I uninstalled this app and it went away. Reinstalled and the pop ups reappeared. I am so upset the app seemed to do what I wanted it to when I tried it out but I am not using or recommending anything with malware in it.

15. ★★★★★a needed feature is missing

    Don’t waste your money. I’ve got 2 old iphone 5S’ I decided to use as security cameras (nothing wrong w them/like new). Bought this app. Shouldn’t be a problem right? Nope. The app stops working (after 8-24 hours) on both iPhone cameras, making this app useless. I set all the settings to what is stated are required. I’ve updated, restarted and tried just about everything I can think of that might be causing the fail. Contacted the developer; got back to me with no helpful insights. If you’re developing an app that you are charging people for, then you should have a better grasp of phone settings and how they interact with your app to troubleshoot all the phones that are able to run the app. Of course we’re using old iPhones, we’re not using new ones. Otherwise, I’d just buy a security cam system (it would be cheaper). This is kind of the whole point; a 2nd life for these phones. As a developer you should also express some kind of intellectual curiosity about problem solving, as I’ve experienced professionally with apps. Otherwise, you are just an amateur (this instance) and your app should be free.

16. ★★★★★negative experience without a specific reason· unspecific

    The camera keeps disconnecting. The camera keeps disconnecting. I know the app is going to attribute to internet connectivity but I wish they would make changes to reconnect automatically.

17. ★★★★★negative experience without a specific reason· unspecific

    Doesn’t connect. Not sure how this app how such good reviews will Not connect to my WiFi when it works perfectly. Extremely annoyed I spent 5$ for no reason at all.

18. ★★★★★subscription and paid restrictions

    Complete waste of $$. I purchased this app a few days ago. It has zero instructions for set up. No way to synchronize it with another device. It’s completely useless! I read the reviews and in the responses to other unhappy customers the app developer suggested emailing the support department. I have done that...and have not received any kind of response. I want a refund!

19. ★★★★★negative experience without a specific reason· unspecific

    iPad died with app running. Downloaded pet monitor before a week vacation, plugged in my iPad while the app was running, and it died the first day gone. Very disappointing. Asked for my money back and never had a response. Do not buy

20. ★★★★★accessibility and assistive-technology issues

    Problems with camera accessibility. Only works half the time

21. ★★★★★negative experience without a specific reason· unspecific

    App keep shutting down. I am trying to view my pet and I leave it connect to a power source but app keeps closing this app doesn’t work

22. ★★★★★a needed feature is missing

    Sandy. I need a help page!!!

23. ★★★★★negative experience without a specific reason· unspecific

    Not great. Good for a couple hours but doesn’t continue to record much longer than that. It just shuts off and I will get an alert that says camera offline.

24. ★★★★★negative experience without a specific reason· unspecific

    Loved it before but now it doesn’t work. I loved this app before one of the more recent updates. I could watch my dog anytime and even talk to her. Now after a recent update, every time I try to open the monitor, I am told there’s “connection problems” and to restart my device, which I have done with both devices several times. If I can’t watch my dog, the purpose of this app is defeated.

25. ★★★★★negative experience without a specific reason· unspecific

    Camera Never Loads on Phone. Downloaded app on iPad to use as the pet camera and on iPhone to use as the pet monitor. Once I have the camera running on the iPad I open the iPhone app as the monitor and I’m dropped on the “Select Camera” page. This page never loads for me to view the camera. Waste of $5.

26. ★★★★★subscription and paid restrictions

    “Failed to create account” ?????. This is ridiculous! I pay for an app to watch my pets while I go on a trip and can’t even set up the account.... After inputting my email and creating a password I get the “ FAILED TO CREATE ACCOUNT” error which then tells me to “check email address and password and try again”..... well 20+ tries later, no luck. And no response from the developers. This needs to be fixed.... ASAP. Unacceptable

27. ★★★★★negative experience without a specific reason· unspecific

    Frequently says “video not available”. But yet it still shows me activity. When you click into the video it says unavailable.

28. ★★★★★negative experience without a specific reason· unspecific

    Doesn't work on mac. Bought the app. Went to install it on my mac. The app isn't there. Ugh. Waste of money.

29. ★★★★★negative experience without a specific reason· unspecific

    Disappointing.. First, I sent an email to this app, asking if i could use my Mac as the monitoring device. I got no response. Although it promises to run on two IOS devices, I discovered by spending $3.99 that it does not run on a Mac. So there's the answer if you're wondering! One star but I'd rather put zero.

30. ★★★★★subscription and paid restrictions

    Won’t work away from WiFi!. This app works perfectly at home when you have WiFi signal. However, even when on full 4G cellular, the app won’t connect to the camera outside. Sort of defeats the purpose of the app. Waste of money in my opinion. Wish I could get a refund.