Qapital: The Money Saving App

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1. ★★★★★account bans or deletion without explanation

   BEWARE! AVOID!. Long story short: do not trust them with your money or banking information. Check their BBB page as well for other people’s experiences. Would give it 0 stars if I could. I have had a Qapital account for years since you first started. In the past year or so I have started using it for saving again. I got a notification today like normal that a transfer was processed from my bank. I go to check my account on the app and I am logged out, which is weird. When I attempt to log in, it says that they are "reviewing my documents and will follow-up in 1-2 days to finish setting up my account". Makes no sense because as I mentioned, my account has been active for a while now with transfers going through no issues. I attempted to reach out to the customer service chat but it stopped responding entirely in the middle of our "conversation". I now have several hundred dollars in the account and no way to access it. Absolutely unacceptable customer service from a company that is handling people's money. Please help me retrieve my funds so I can delete my account immediately.

2. ★★★★★account bans or deletion without explanation

   Wasted time. Bank account continued to get disconnected without reason, asked to confirm identity but wouldn’t allow me to send photos of documents—had to contact support and email them. Established rules would stop working and I would have to reinstate them. After months bank would still randomly disconnect—said my username was wrong when nothing had changed. Attempts to reconnect bank failed asked to contact support. Complete waste of time I spend hours trying to use the app the way it was intended. I finally closed my account and moved on. Four months of dealing with app glitches and support team.

3. ★★★★★subscription and paid restrictions

   Cost. i just find it weird that this app is about helping people budget but cost money to use… like i get it but $6 dollars seems a little much for a app about budgeting and with the world now even $1 needs to be saved even the discontinued pennies…

4. ★★★★★subscription and paid restrictions

   False info on site and from support staff. I had this app years ago and went to get it again. I simply wanted to know what the paid tiers were before signing up and the site shows them nowhere, neither does the stupid AI. Support told me they have 3 tiers, and when I signed up in the app there was only 1 option they forced me into, which was counter to what everyone else said.

5. ★★★★★negative experience without a specific reason· unspecific

   Used to be great, now ordinary like any other app. What did you do? Withdrawing everything now because this ugly interface made it like any other banking app. Yikes.

6. ★★★★★negative experience without a specific reason· unspecific

   Not anymore. This used to be a fantastic app, one of my favorites. For some reason, as of late, they decided to apply the same minimalistic playbook every other major company uses for their designs, and they removed important functionality from the app, such as being able to see a summarized increment/decrement across all accounts, the actual investment goal amounts, which are now nowhere to be found, and the custom goal pictures. Now they're the same as every other app. What made them great is no longer there.

7. ★★★★★negative experience without a specific reason· unspecific

   Bad service. I’m a new user and the customer service is bad because I’m having trouble withdrawing my money and customer support doesn’t answer me they need to have real agents answering messages and have a phone number available. Please contact me as soon as possible

8. ★★★★★negative experience without a specific reason· unspecific

   VyStar Bank. I used to love this app until it continued to disconnect from bank and savings are halted for over 6 months! I have not been able to save via round up rule in months and only continues to disconnect! I hope they look into this and correct the error

9. ★★★★★crashes, freezes and errors

   App broken. Trying to change your funding account is a joke. They require you to submit photographic proof of identity to change funding accounts, including holding up ID next to face and submitting through the app. They don’t send a confirmation that the submission was sent in, you have to wait a week to see if something changes or not. You don’t get confirmation when a transfer is started to your bank, leaving you in limbo not knowing if it is started or not. Trying to contact support through the app just says “Something went wrong. Content couldn’t be loaded”. Don’t use this app.

10. ★★★★★a couple's shared budget is the strongest acquisition hook and simultaneously the most…

    Transfer back is so hard.. I started my goal and then I decided to stop it and then wanted to move whatever money I had in Qapital back to the original financial institution. Spent 30 minutes in the app and still could not figure out how to transfer the money back to my back account. And also it’s not real time, it takes 7-9 days to get the money back.

11. ★★★★★negative experience without a specific reason· unspecific

    Absolutely useless app. This app might be the most useless app on the app store. Maybe good for a elementary school student to learn about saving (at best). Avoid this weirdly named app at all costs.

12. ★★★★★negative experience without a specific reason· unspecific

    App does not work. Every time that I try to verify my phone number it keeps saying that someone with that number already has an account and I don’t have an account. It’s so frustrated because I can’t even get in contact with someone to assist me.

13. ★★★★★negative experience without a specific reason· unspecific

    They took my money!. I’ve tried withdrawing my money and everything I try isn’t working, it’s like they took my money and now I can’t get it back. What’s the point of saving if I’m not going to get the money back!? I’ve tried customer care but I’m not getting anywhere because I’m stuck with the stupid AI!

14. ★★★★★subscription and paid restrictions

    Not honest about pricing. Was getting charged $6 a month despite stopping my subscription through Apple subscriptions. Didn’t notice till double checking my bank account. They have a loophole where you have to cancel the subscription through the app. So shady and dishonest. Really frustrating.

15. ★★★★★subscription and paid restrictions

    Stole money. Buyer beware. They kept charging me $12 a month after my subscription was cancelled and refused to refund me. I had to keep getting my bank involved until I was finally forced to shut down my bank account completely as they had my information.

16. ★★★★★negative experience without a specific reason· unspecific

    Constant connection issues. I hate to do this because I’ve loved this app for years, but something has happened within the last year or so that has resulted in my bank being disconnected more often than not. Many times I don’t get a notification or email about it so I am disconnected without knowing it and I go without saving. I am nowhere near my goals that I used to meet because of this. Each time the issue is addressed, it can take several weeks for the connection to get reestablished. So much potential savings gone. I don’t know if it’s because I use a credit union, but the app is rapidly approaching uselessness. I’m so bummed.

17. ★★★★★negative experience without a specific reason· unspecific

    Was good until my account randomly froze. This app was great and I’ve had it for years until randomly I had pending transfers that were taking a lot long than usual. Also I never received any more information after uploading to needed documents for the debit card. I decided to email customer service and they straight up closed my account and claimed it was due to “fraudulent activity”. I simply just want my account back.

18. ★★★★★negative experience without a specific reason· unspecific

    Fraud!. I have had fraud and I can’t find the proper form to submit the fraud. I will update my review when I can get resolution.

19. ★★★★★account bans or deletion without explanation

    QAPITAL TOOK OUR MONEY. We were ready to close our Qapital and transferred all of our money to our bank account, but only a portion actually made it into our account and left us with about $7,000 missing. It has been two months with no resolution or action taken to give us our missing money back.

20. ★★★★★negative experience without a specific reason· unspecific

    Beware. There is not alot of recourse when this bank takes your money. I’ve been trying for weeks to get my money back from them and it’s nothing but the run around. I would avoid at all costs. I’ve filed complaints with fdic and federal consumer protection bureau.

21. ★★★★★transfers between your own accounts and money put into savings count as spending

    Takes way too long to move money over. Firstly, the app automatically has these settings in place where a certain percentage of your paycheck gets moved into savings. I was not aware that this was set up. A big chunk of money got put into savings when I didn’t want that much moved over. I tried to transfer it back, and I got an error saying that the funds had to settle for 3 business days before I could move them back to my account. The funds were taken out on the 26th of this month. It is now the 2nd of the new month and I contacted support and I now have to wait until the 6th apparently before the money settles. 6 business days after the money is taken out of my account. The miscommunication is AWFUL. I would not have set this up if I knew it would take over a week to move the savings back over to my account when needed

22. ★★★★★account bans or deletion without explanation

    Do Not Use: the worst banking app ever!. This company will lock your account for no reason and with no notice. When you try to contact them about why they aren’t allowing you to use YOUR funds, it will take forever for them to respond to you. If you want to bank with an overlord, Qapital is just that! Don’t waste your time. Go somewhere else and avoid the nightmare that is Qapital Banking!!!!!

23. ★★★★★subscription and paid restrictions

    BEWARE: company made unapproved transactions and charged for an annual subscription. This used to be a great app. Having not used it in literally 8 years, I logged in last weekend on a whim to delete my accounts to sever ties as I use other apps now. On Tuesday, I was charged $74 plus a $60 annual fee. There was no prompt whatsoever to approve any sort of subscription, transactions, resume goals/round up, etc. To make matters worse, customer service is absolutely useless - it might as well be an AI agent. Please be careful using this app. This is super sketchy behavior for a FINANCIAL application.

24. ★★★★★trial charges and refunds

    Pricing should be in description. App forces you to punch in personal information BEFORE telling you it’s going to be $6 a month? It’s no where in the app description that this is a free trial and then $6 a month. There’s noting that says, “App Purchases Available” and a listing if the subscription as would be normal. Now they have personal details and I can’t take that information back from them. Not cool. Also, what’s with these banking apps using our money to make investments, and then charging us for letting them earn interest off of our money? I’m very confused by this trend. Especially since it’s all cloud-based banking. It’s not like you need to pay people. If you’re not getting enough interest off the investments to pay for your servers, make better investments rather than charging your customers extra subscription fees.

25. ★★★★★negative experience without a specific reason· unspecific

    Genuinely awful. Genuinely a terrible app. Unable to verify address. Support is completely useless. I was given the run around for 2 days. Don’t bother. I’m serious, there’s much better options.

26. ★★★★★negative experience without a specific reason· unspecific

    App will not connect to bank. Have been trying to reestablish connection with bank for months now

27. ★★★★★account bans or deletion without explanation

    Annoying. If I could give it negative stars I would. This app has been taking money from me continuously for multiple years. And then blocked access to the account so I cannot access or even see what’s going on with that money. And then they don’t have a phone number to contact customer service. There are 100 better investment apps. Do not Waste your time and money on this one.

28. ★★★★★support does not respond or resolve the issue

    Not reliable. This app is ok for saving money but customer service is absolutely useless. They do not answer questions, close tickets, ignore responses, make you open duplicate tickets, and give conflicting solutions. Do NOT trust them with money that you might need ASAP like a paycheck or emergency fund. The debit card constantly locks and declines and they provide no assistance. Too many issues and lack of customer service to really use all the features.

29. ★★★★★account bans or deletion without explanation

    Absolute scam. This app took my whole paycheck out of my bank account without my consent. It was supposed to be only a small percentage of my paycheck, but it deliberately put it all into the account, and when I tried to put it all back into my bank account several times, it told me funding was not authorized. Terrible app.

30. ★★★★★negative experience without a specific reason· unspecific

    Terrible Customer Service. It’s a great app if you don’t want to use it for any significant amount of money, but good luck if you need to access money quickly. And at times it took 21 hours for customer service to respond to me. I also transferred all of my money out of a market account, they only transferred 1/2 and then told me it was a “bug” that caused the failure.