eIVF Patient

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1. ★★★★★subscription and paid restrictions

   Ask to switch to your regular email. **For any other patients, you can ask your providers to switch to regular email**!! This app and really the portal on the web to is extremely frustrating to interact with and makes my stressful fertility journey worse. Things I’d expect and hope are fixed: There is no message threading. I just hunt down each individual message by memory, I guess? Messaging someone requires scrolling down through every single email group and individual email address CNY has. I don’t see an easy button to download documents that I’m sent. I copy/paste the text. When I open the portal on browser, the text runs off the screen. I know ‘you get what you pay for’ and CNY folks aren’t web developers. And, this honestly makes me nervous. I really hope that the administration of fertility services is 1000x better than the usability of this app.

2. ★★★★★negative experience without a specific reason· unspecific

   App from early 2000’s. How can this app be so terrible in 2026? Very poor user experience.

3. ★★★★★negative experience without a specific reason· unspecific

   Issues mentioned in reviews from 1+ year ago not fixed. The app force closes constantly and is unusable in many ways. In dire need of an update. Who is managing this? Just use the mobile website and not the app. Horrible experience.

4. ★★★★★crashes, freezes and errors

   Difficult. App constantly freezes or doesn’t load properly. It also force closes at least once a day. If you switch tabs or between lab results it’ll freeze and never load. I can’t keep track of how many times I’ve had to close the app and restart.

5. ★★★★★negative experience without a specific reason· unspecific

   I’ve never written a review before. But this app is so terrible it merits one so hopefully doctors offices use a different platform. I am constantly logged out and told my password has expired without any way to update it. The only way to get back into the app is to call my doctors office. The app cannot accommodate responding to a message, so each message you send starts a new chain. The interface feels like it was designed in 1990 and is extremely counter-intuitive. This app has made a stressful medical process worse.

6. ★★★★★negative experience without a specific reason· unspecific

   It just is so annoying. First off, the notifications never go away even when you’ve already opened them. But my biggest pet peeve about the app is it doesn’t show message threads! Like, you can’t reply to a message and have to start a new message every time… so it’s almost impossible to keep track of which message has what content (other than the subject line but you also have to write that new each time you compose a message). In this day and age not showing message threads is just unacceptable!

7. ★★★★★negative experience without a specific reason· unspecific

   Clunky. This app has a pretty terrible user interface. No clue what it’s like from the doctor’s office perspective but can’t imagine it’s great. It gets the job done but the docs are almost impossible to read, the inability to “reply” to messages is just dumb, and it’s super annoying to me that it just perpetually shows a number in the red notification bubble that doesn’t even closely match the number of actual unread notifications in the app. Overall very unimpressive.

8. ★★★★★negative experience without a specific reason· unspecific

   Did a time machine build this?. I’ve seen more sophisticated technology carved into cave walls. This app and portal is so clunky it probably came with a free AOL disc and a 56k modem. I’m spending the GDP of a small nation on fertility treatments, and my patient portal looks like it was built during the Clinton administration by someone who had heard of computers but never actually touched one. I’ve had smoother experiences filing taxes by fax. At this point I’m just waiting for it to ask me to “please rewind before returning.“​​​​​​​​​​​​​​​​

9. ★★★★★excessive or broken notifications

   Someone please vibe code a better version of this. Do you enjoy watching notification bubbles repopulate themselves after you have read a message three times? How about getting interrupted to review the app at least twice a day or trying to click on the number of tasks you have to complete and realizing that number is not connected to anything? If that sounds like a good time to you you’re gonna love this app.

10. ★★★★★negative experience without a specific reason· unspecific

    One of the worst apps I’ve ever used. Horrible, confusing platform that closes randomly and forces you to start over just to close again.

11. ★★★★★negative experience without a specific reason· unspecific

    Horrible. This app is terrible. Stuck in 2010. Needs major updating, people shouldn’t have to deal with this app while going through medical difficulties.

12. ★★★★★negative experience without a specific reason· unspecific

    Hard to use. This is not customer friendly. I cannot navigate at all in this app. Other than a few icons nothing is clickable. It isn’t self explanatory and it doesn’t work. Worse app.

13. ★★★★★crashes, freezes and errors

    Buggy app. This app crashes constantly if I tap something it’s basically unusable.

14. ★★★★★negative experience without a specific reason· unspecific

    Confusing interface. Worst app interface I have ever seen. It is so confusing. Everything is represented by an icon, which doesn’t make it easy to navigate the app. It’s like a game and you don’t know where you will go after you click an icon. The website is much better (which isn’t that great either). Do not recommend this app at all.

15. ★★★★★crashes, freezes and errors

    Un usable. Trying to use different features on the app causes it to crash completely

16. ★★★★★negative experience without a specific reason· unspecific

    App. Not user friendly at all

17. ★★★★★a needed feature is missing

    Won’t even let me log in. I used this app a bunch when I first downloaded it but now it doesn’t recognize my registration ID and doesn’t allow me to log in so I have been logging in using the browser and doing my business that way. Super annoying and I wish it would be fixed

18. ★★★★★a needed feature is missing

    Needs a lot of fix. The app is very unpredictable as sometime it doesn’t show half the option in it. There is also a constant notification of something I have left to do but there isn’t actually anything that needs done it’s just a false notification . At present I don’t even have an option to see my appointment time as the appointment tab isn’t visible.

19. ★★★★★login, signup and account access

    Invalid Registration ID. Unable to register app after getting registration code. Doesn’t recognize registration code as valid.

20. ★★★★★negative experience without a specific reason· unspecific

    Clunky and poor design. This app is the preferred communication method for my clinic and it’s awful. You cannot reply to messages, there are no notification pop-ups, and it doesn’t even show if messages have been read by the clinic. The app also frequently force closes when using it. I hate it.

21. ★★★★★negative experience without a specific reason· unspecific

    Get a better app. This is the worst interface I’ve ever seen. Way too many chefs in the kitchen. Needs to be streamlined. If you have clients from all over maybe ensure that all of your appointment times say EST. All navigation with no words and just pictures is absolutely lazy

22. ★★★★★negative experience without a specific reason· unspecific

    Absolutely the worst app. Absolutely the worst app. I already wrote the review but they DID NOT post it. On the app, It says i have 2 new lab results and when i open the results, there is nothing new. Then it says my partners info is not completed. But i have no control over that. Then i was not able to log in the app, but yes on the website. Just horrible experience. I would not recommend this app to anyone, and i hate using it.

23. ★★★★★negative experience without a specific reason· unspecific

    Horrible UI Horrible Functionality. Going through IVF I’m already on edge, this app sends me over every time I use it. You can’t even reply to message in the app, every time a nurse replies to me I have to leave the chat, start a new message thread with a new subject line and then send……… It makes absolutely no sense. Would also be nice to have Face ID or something so I don’t have to type in my password every time I login. This is by far the worst app I’ve ever used and looks like the business couldn’t care less. They haven’t made any updates to the app in over a year even though it looks like it hasn’t been updated for the last 10 years. I don’t understand why any clinic would use the app. It reflects poorly on the clinic and patient care especially with something as sensitive as infertility. Do better or shut down.

24. ★★★★★negative experience without a specific reason· unspecific

    Terrible. App will not let me log in at all despite me having an account and my registration id.

25. ★★★★★negative experience without a specific reason· unspecific

    Terrible app. I have never seen such a terrible app in the recent days

26. ★★★★★negative experience without a specific reason· unspecific

    Zero stars. Worst app ever!! Not user friendly. Have to log in on a laptop to do anything. Why even have an app?

27. ★★★★★slow performance and long loading times

    Worthless. I am unable to send messages through the app. It is significantly limited, is slow to load, offering no convenience from the website.

28. ★★★★★crashes, freezes and errors

    Worst app ever. Forced to use this because my clinic uses it. It is so annoying to use. You can’t reply to messages. You have to login every time you want to check something. I used to get notifications whenever I got a message but that seems broken now. I don’t know how this app is being used it is so terrible to the point I would switch clinics if it weren’t a bigger pain to do that. You can’t look at trends in the app. Absolutely trash.

29. ★★★★★negative experience without a specific reason· unspecific

    Not good. By far one of the worst apps I’ve ever tried to navigate.

30. ★★★★★negative experience without a specific reason· unspecific

    Worst app. The most amateur app I’ve seen in my life