ZOE Health: AI Meal Tracker

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1. ★★★★★negative experience without a specific reason· unspecific

   Won’t let me create account. I went through all the initial questions and then tried to create an account. I kept getting error messages. I tried every method for creating an account, and none of them worked. I was excited to try this, but this does not give me confidence that the app will work well.

2. ★★★★★subscription and paid restrictions

   B. Hate the new app, have been using Zoe for years and find this new version awful. Too hard to easily scan barcodes to check food when shopping. I cook from scratch a lot and loved being able to scan and easily adjust recipes. This new version feels like it’s trying to be gamified version. I dislike it so much that I have cancelled my membership

3. ★★★★★negative experience without a specific reason· unspecific

   Zoe NO!!!!!. App has become unusable and bizarre. Zoe you’re about the science - lean into that maybe? GO BACK

4. ★★★★★trust in the number is a tracker's only asset, AI trades it for a guess and the product…

   Too much change! Was it broke that much?. 3+ year user - Why would you not keep the classic app and and role in the new features side by side??? Classic mistake - some product person thinks they understand a customer - which is impossible because you have so many different profiles / needs to support - have to let the customer “enroll” vs cram all this newness (which imo for this profile - sucks - agree with other comments that it’s childlike and noisy - just want the facts and a score and trend). If it’s a good feature when side by side with old UI users will use and then you can bake in SLOWLY. So DISAPPOINTED; can’t recommend any more and probably gonna cancel. I do appreciate that you helped change my true habit of eating; broke a life long cycle - thank you for that; but without the classic app not sure I can stick around for all these games.

5. ★★★★★aI was put IN FRONT of the log, not beside it

   The app I loved has been destroyed with this update. I have used the ZOE app for years. I have bragged about it to everyone I know about how wonderful it is. I have no idea who thought completely overhauling the app, making everything way harder to do, require multiple more steps, and have these ridiculous childish graphics and games was the way to go. I want to track my calories and macros. Add grocery items via barcode. Period. Why is that so hard? I liked seeing the report for the week, too. My absolute favorite thing was being able to screenshot a recipe and have it create a new meal. I used it all the time. That is completely gone. I don’t want to watch hours of videos while I’m trying to track and go about my day. I don’t want to hit 20 buttons to get to where I need to go. I don’t want to take pictures of my food, I want accurate measurements and data. I don’t always use items I’ve used before and want to be able to add new specific items. Which now requires like 5 extra steps. Then I tried to chat with the bot, asking questions, and it gives me wrong information and apologizes and says it’s new and learning. I’m all for change and innovation. I believe in the Zoe program. But I literally spent hours yesterday, trying to figure out where all my history went, how to do simple things, and was so frustrated - I ended up bursting into tears!

6. ★★★★★negative experience without a specific reason· unspecific

   New Interface Is Annoying. I’ve used the app for several years for tracking my food intake but they recently completely revamped the app and it’s horrible. It’s no longer easy to use and includes some weird character and “beans” that you can’t turn off. Find a different app.

7. ★★★★★negative experience without a specific reason· unspecific

   This app sucks. They updated the app and I lost access to my Test results. I have no means to tell how my gut health is affected by my eating. Zoe’s big thing is the personalized approach to eating based on your gut test results. Well that’s all gone now. Tells me I can’t log in because I have not entered the correct e-mail address🙄 well it’s my address!! They have the worst customer service ever… website tells you to e-mail and their goal is to answer in 7-14 days! What a joke. Or you can message in the app…. I can’t get into the app🤬

8. ★★★★★subscription and paid restrictions

   Disappointed. The silly, patronizing graphics look like the developers built this for kindergartners. These pop up as a new screen every time a food is entered asking you if you understand. Annoying! As someone who makes most of my food, it’s very difficult to accurately enter non- branded, non- scannable items. Total disappointment since I love Zoe and know I’m stuck with it for a year’s subscription.

9. ★★★★★crashes, freezes and errors

   Hard pass. ⭐☆☆☆☆ Buggy App + Predatory Billing = Hard Pass Two problems, both dealbreakers: 1. THE APP DOESN’T WORK. Constant bugs. Basic features fail. For a health app that charges what Zoe charges, this is embarrassing. 2. CANCELLATION IS A JOKE. When I cancelled, they continued charging me through the end of the annual period — even though I wasn’t using the app at all. Not a single feature. They don’t care. They’ve already got your money. A company that builds its revenue model around making it painful to leave has already told you everything you need to know about how much they value their users. Skip it. Plenty of other apps in this space that actually function AND respect their customers.

10. ★★★★★subscription and paid restrictions

    Disappointed. I support the movement to bolster gut health and to provide tools to do it. I was disappointed by two things in particular with Zoe. The first is the initial test: everyone, regardless of body size, eats the same dose of sugary and fatty cookies. This made me skeptical because dose matters. When I realized Zoe wasn’t for me and wanted to cancel my membership, Zoe made me continue to pay for a whole year. I initially chose the annual membership to save costs, not realizing that I would be locked-in no matter what. It’s bad customer service and a bad business strategy to compel people to pay for a service that clearly isn’t meeting their needs or expectations.

11. ★★★★★negative experience without a specific reason· unspecific

    Sucks. Horrible. The app has no flexibility. Any errors made during set up is permanent. Support from company is terrible

12. ★★★★★subscription and paid restrictions

    Horrible customer service. I joined over a year ago, lost directions and have never been able to get customer service for help nor access any of the testing products. I was in auto pay in addition to the sign up cost. Have not received any response other than automated NO-SERVICE. Which now recommends the app and CHAT. Disgusted there is no personal service.

13. ★★★★★negative experience without a specific reason· unspecific

    Couldn’t get past the tutorials.. I’ve heard this is a great app. The tutorials before you can use the app were so cumbersome that I gave up and deleted it. 20min of trying to teach me something I didn’t ask with answer prompts that don’t match what I would truthfully answer.

14. ★★★★★crashes, freezes and errors

    Terrible software not scientific Proprietary. Cannot duplicate an entry that I do every day. Cannot save a recipe that properly assigns proportions. AI food recognition fails item identification on most images. AI food recognition gives different answers on same image. I ask specific questions about an item, and the AI response gives nothing and ends the conversation. Lacks UPC info for many organic items. Scanning an organic extra virgin olive oil gives a lower score than just entering “extra virgin olive oil”. Does not contain many items, such as honeycrisp apples. There is no processing reduction advantage for organic foods. I’ve tried to get the scientific explanation for scores, and Zoe will not reveal it. Asked for the math behind diet score, and Zoe says it is proprietary. Proprietary = non-science. So far Zoe app is more trouble and eliminates enjoying the meal. I have the latest app version. When we scan the same UPC, we get different item values. App continues to drop entries with the enter quantity is broken.

15. ★★★★★support does not respond or resolve the issue

    Scam and empty promises. Right from the start you are promised a coach but there was never a coach. It was just new people like me helping each other. The coach never responded and support never addressed the issue. Save your money; listen to their free podcast and use a free food journal app.

16. ★★★★★trial charges and refunds

    Predatory subscription. After the initial trial I chose not to continue, or so I thought, until 2 years later I happened to see it on my statement, they had been charging every month, and despite me neither having an active account, I couldn’t even log in to cancel. I didn’t even have the app on my phone they refused any refund be ware about the auto renew after the trial.

17. ★★★★★negative experience without a specific reason· unspecific

    Most frustrating app ever!. I just tried this app and it goes to the take a picture part and then just keeps looping back. Doesn’t matter if you hit skip or continue it goes back to the picture breakdown every time. How did it get to be so highly rated? I see they did an update yesterday so maybe something got screwed up. Right now it’s worthless.

18. ★★★★★negative experience without a specific reason· unspecific

    Zero Stars Was Not an Available Option. This app never worked. I did all the troubleshooting on my own and was told to do everything I already did when the multiple AI agents contacted me. It was impossible to get real help from a real person in a timely manner. The app, AI, and humans have yet to learn to communicate with each other. I was very exited to use this app and was only met with frustration and an app that never worked.

19. ★★★★★subscription and paid restrictions

    Absolute disaster of an experience. I’m incredibly dissatisfied with Zoe. I paid $300, waited for weeks, wore a blood sugar monitor for two weeks, spent an entire day doing tests, took my own blood, sampled my own stool, took multiple trips to the post office, waited for another 4 WEEKS and the result of all three supposed “tests” are a number from 1-4? Are you outside your natural friggin minds? This is an insane amount of work to put in as a customer all for an outcome of a red-yellow-green scale. There’s nothing more interesting you can tell me? Not to mention all the trouble I went through with account sign up which maddeningly had two different auth processes, one that allowed Google Auth and one that didn’t, resulting in an account discrepancy that took weeks and multiple back and forth support conversations to resolve. I’m cancelling my subscription immediately. What a waste.

20. ★★★★★negative experience without a specific reason· unspecific

    Too restrictive. I snapped a picture of a homemade quinoa salad, and it analyzed the ingredients and quantities very accurately! However, on a breakfast plate from a grocery store hot bar, it called some meat strips elk! And also misidentified corn beef hash and fried rice, lumping them under “potatoes.” Does your local hot food bar serve elk meat? Also if you eat something and forget to photograph it, it’s hard or impossible to enter it retroactively. It seems to be happiest with packaged foods with bar codes, but I seldom eat that kind of thing. I was excited about the app but will now delete it.

21. ★★★★★negative experience without a specific reason· unspecific

    My god what a scam. I spent the $325 to do the Zoe tests. My god what a colossal waste of time, instead of returning clinical results, they give you a made up score and no context on how they calculated it. Literally do not even give you something as basic as an A1C reading - im flabbergasted that this company has made it this far

22. ★★★★★negative experience without a specific reason· unspecific

    Didn’t Work. Downloaded the app and all it did was auto snap its on screen food options and relayed false info. I could not snap any food options the data collected was app selected and jst made my phone do weird stuff. Immediately deleted this app no thank you requires fixing:(

23. ★★★★★negative experience without a specific reason· unspecific

    Update is horrible!. I was really enjoying this app and starting to use regularly. Yesterday when I took a photo of lunch it didn’t recognize it. Asked if I wanted to add it in but then I had to snap a barcode only. After closing the app and retrying it got stuck on the photo and froze there. Restarting my phone fixed that but back in the endless cycle of it doesn’t recognize it and wants a barcode to add it. Mi d you both days these were meals I added several times before with just a photo and the app can up with the ingredients. Now I find this app useless.

24. ★★★★★negative experience without a specific reason· unspecific

    Can’t correct when robot is wrong!. Was excited to try for a look at the review of my diet overall. First meal photo was analyzed WRONG and no way to correct it! No, not sweetened granola but overnight rolled oats, not cow’s milk but soy, didn’t recognize the chia seeds. Too much off on the first meal, so deleted it. Allow corrections and I’ll try again.

25. ★★★★★negative experience without a specific reason· unspecific

    Kindergarten Level. The initial, never ending screens are juvenile and simplistic.

26. ★★★★★negative experience without a specific reason· unspecific

    Great app - please fix UI. Fix immediately- every time I kill the app and restart it it forces me to watch the demo again and again and again etc ….. also it’s got this annoying animate character and gameifying user interface. It should be possible via a setting to turn it off. I’m not a child I’m in my 60s

27. ★★★★★negative experience without a specific reason· unspecific

    Charged for free app. App is a scam. Charged me For free version. I would give zero stars if I could

28. ★★★★★negative experience without a specific reason· unspecific

    Can’t get passed this weight screen. When answering the account questions during set up, I cannot access the “next” button so the app is literally stuck on a question and I can’t do anything with it. Disappointing

29. ★★★★★subscription and paid restrictions

    Predatory app. If you are signing up to this service to get the lab results then I think you’re likely to regret it. The price is really steep especially when you include the mandatory subscription and the results are very poor. For this money I really wanted a very nice result. Little to no information was be given. Simply three numbers, your ability to process sugar, your ability to metabolize fat, and the “health” of your microbiome all as a percentage. You can also get the names of some of the microbes in your gut (they’ve called them John and Mary etc.) but this was not at all useful for me. No context, no description of how these numbers are arrived at, nothing like a report will be generated. Nothing will be sent to your email, like I assumed. If you want to access any information you have to use the app. Remember, they can’t give medical advice and they make damned sure that they don’t get anywhere close. I assume that, like me. you’re here because you want to have a healthier microbiome. There may be tools here that are useful, like the AI analysis of your dinner plate. I didn’t love it, but you might. You’ll have to pay hundreds of dollars to try it out though. The subscription model does not seem generally appropriate for this service, but that’s where the money is, so I see the tests and lab results as a way to lure people into the subscription part. So, if you do sign up, remember to cancel. Having used it, the whole thing seems predatory to me.

30. ★★★★★subscription and paid restrictions

    No assistance. Don’t join~ bought the kit and set my date on the app to start the program. Reached out multiple times that my app is up to date but will not let me do anything let alone start the program I paid for. I will be requesting a refund for the useless box that sits on my counter