LINE

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1. ★★★★★negative experience without a specific reason· unspecific

   Terrible Login. Can’t login because USA won’t allow phone numbers anymore. Can’t access with my email either. Not happy. Next.

2. ★★★★★sign-Up and Login as an Obstacle Course

   Can’t log in can’t reset can’t get code. I got a new phone and when I try to log in the Line app says my phone number isn’t found in Line and that I can’t log in without the old device. And my apple if is attached to the Line account so now I can never use Line again. Can’t create an account with Google or phone number so I can’t ever use line again. What a stupid app.

3. ★★★★★negative experience without a specific reason· unspecific

   HORRIBLE!!. I’ve been using line for years now and it wasn’t letting me get my notifications and I deleted the app and I redownloaded but now it won’t let me sign in from my phone but it does let me sign into my tablet with my phone number and my email is connected to my account but my phone won’t let me connect anymore with phone number , saying that it no longer supports United States numbers and my email won’t connect to it either :/ , wouldn’t recommend anymore , app went downhill.

4. ★★★★★negative experience without a specific reason· unspecific

   Phone number. App won’t let you sign in with phone number any longer in USA. Unfortunate.

5. ★★★★★account bans or deletion without explanation

   A very bad social app. There is no reason to block the account casually, the duration of the ban, and the manual customer service can‘t be found. Everything needs to be checked in the help center by yourself. Inexplicably, my account was blocked, and I couldn’t send any messages. I couldn‘t access the conversation album and notepad directly, and I couldn’t even switch accounts. I had to download it again. I don‘t understand what kind of fool can design this kind of app. There is no user experience and guarantee. I don’t know if the official will improve after posting this comment, but I think it doesn‘t matter when I see this score. Everyone has the same idea as me.

6. ★★★★★negative experience without a specific reason· unspecific

   Bug. Keep kicking me off the app everytime I try to get on the app

7. ★★★★★negative experience without a specific reason· unspecific

   No longer can transfer in US. Got a new iphone in US and now they won’t let you transfer unless you have line open on your own phone to scan QR code. no more signing up with US phone number’s. Can make a new account either, so that’s it no more Line

8. ★★★★★negative experience without a specific reason· unspecific

   Completely locked out. Just terrible

9. ★★★★★login, signup and account access

   cant transfer from my "main" account because phone is too old. i dont understand why this company cant get its act together with account transfers. always the most convoluted process when i have to do it. got a new phone but i cant log in because my old phone is on the ancient version 13.1 and cant receive verification requests plus the app blocks me out of interacting with it to generate a qr code. why cant i generate a qr code or link my account to my apple id from my ipad or on pc? why can i only do this on my "main" device?

10. ★★★★★account bans or deletion without explanation

    Terrible customer service. I randomly got kicked out of my new LINE account and was barred from logging in again with “verification temporarily blocked” messages. I attempted to contact someone to help me recover my account, got the runaround with their inquiry forms, and still haven’t been able to speak with someone through a phone call or email correspondence. I can’t make a new account either because it only gives me the option to make the account with my Apple ID, and mine is already tied to the blocked account. Terrible experience, 10/10 would not recommend.

11. ★★★★★data, history or progress disappears

    WARNING to everyone living abroad (especially with only ONE phone)!. LINE’s account recovery system is an absolute joke and a total nightmare. If you only have one device and happen to delete the app or get logged out, you are completely screwed. The system gets stuck in a stupid, endless loop forcing you to scan a QR code from your "old device" which obviously doesn't exist if you only have one phone! To make matters worse, if you are in the US, it won't even let you verify via phone number easily. I just lost access to my account, which has incredibly important work data inside, all because of this flawed, outdated system. DO NOT delete your app, DO NOT log out, and make sure you link your email/Apple ID right now before it’s too late. Don't learn it the hard way like I did. LINE support is useless

12. ★★★★★negative experience without a specific reason· unspecific

    App Suck. Very bad

13. ★★★★★crashes, freezes and errors

    Garbage app. Requires old broken phone to transfer to a new one. Waste.

14. ★★★★★negative experience without a specific reason· unspecific

    Страны. Очень плохо что приложение не работает в России👎🏻

15. ★★★★★negative experience without a specific reason· unspecific

    Poor Design & Lack of Support. They can randomly suspend you and will give you no information regarding why. It is practically unusable, avoid if you have any other method of contacting people. Have had nothing but problems

16. ★★★★★login, signup and account access

    Unable to log in. I have only had this app for 1 week and I started having issues with all of the features in the app. I am unable to click on anything in the app other than chats. I wasn't able to use sticker shop etc. I deleted the app and reinstalled hoping that would fix the problem. However, after I reinstalled the and tried to log in, it kept saying ''verification is temporarily blocked'' and when I reached out to LINE support, they said it was due to me violating their terms of use e.g. abusive language, obscene content, obscene expressions. Mind you, I have only had this app for one week, and added only 1 friend and I am in 1 group chat with parents from a children's karate class. I have not sent ANY messages yet. LINE support is absolutely no help. This entire situation is ridiculous

17. ★★★★★negative experience without a specific reason· unspecific

    Verification blocked?. I deleted line and redownloaded it in the same 5 minutes, I try to log in with Apple and it says verification blocked, I need to log in but this error keeps showing up, even after waiting 24 hours.

18. ★★★★★negative experience without a specific reason· unspecific

    Line doesn’t work for US. It literally won’t work just say your region doesn’t allow Line

19. ★★★★★negative experience without a specific reason· unspecific

    The worst app the ratings don't lie. Please don't get it - if you lose your phone you could potentially lose ALL your contacts FOREVER AND THEY DO NOT HELP YOU GET IT BACK.

20. ★★★★★negative experience without a specific reason· unspecific

    Unacceptable Account Recovery Experience. LINE’s account transfer system is absolutely terrible. I changed devices and it would not let me transfer my account with my own phone number. This is absurd. A messaging app should not make users risk losing their account just because they got a new phone. The process is confusing, restrictive, and poorly explained. This is one of the worst account recovery experiences I have ever had.

21. ★★★★★search fails to find what is needed

    Too Much Bloat. There’s no option to disable many annoying features. The chat history search often fails to find existing messages or returns incomplete results.

22. ★★★★★data, history or progress disappears

    Good Luck. I got a new phone and I’ve completely lost access to my account. I was logged out on my ipad at the time and couldn’t recover it that way either. There goes over 14 years of chats.

23. ★★★★★negative experience without a specific reason· unspecific

    Ugh. Why is it that it’s telling me to sign in, which I’m doing and it keep on telling me to go into my account. If I can’t sign into my account how is it that I’m gonna get whatever code is send into my account. I’ve used my Apple account and I’ve also used my google account and it’s still telling me the same thing, and it’s telling me I can’t use my phone number cause it’s not allowed in my region anymore. How can I delete it and start over again. For the love of god

24. ★★★★★negative experience without a specific reason· unspecific

    can’t log in - new phone. sucks to know that I can’t log in to my account because my phone broke

25. ★★★★★sign-Up and Login as an Obstacle Course

    Awful if you get a new phone. Just as the many reviews mentioned, I have tried logging in with my phone number, Apple ID and Google and was unsuccessful. I even tried to create a new account and still couldn’t get it. Just forget this App and find another one through the APP Store

26. ★★★★★crashes, freezes and errors

    Worst app ever. This app is the worst app I have ever used. My phone broke and I got locked out of my line account. I provided my phone number AND password but unless I could access my BROKEN PHONE I couldn’t get back into LINE. If you read their flow chart of FAQs it says “if you can’t access your old device, login with your phone number.” Then when I do that it says “access your old device.” How does that make any sense?? Surely if I could summon my broken phone to work again I wouldn’t need to re-login, right? Now I lost all my contacts despite being able to provide all my login credentials. Even when I was able to use this app I randomly wouldn’t receive notifications, messages would appear on lock screen and not in the messages (no, it’s not my phone’s fault-this only happens on LINE). Seriously, do not use this app. Use WhatsApp, Facebook messenger, or even good old fashioned letter writing would be easier than using this app.

27. ★★★★★negative experience without a specific reason· unspecific

    Worst app ever. This is the worst app to every exist. Customer support is so terrible and does nothing. I couldn’t log into the app. Nothing works.

28. ★★★★★sign-Up and Login as an Obstacle Course

    Account Transfer Code. I recently went into Apple for a battery replacement but Apple broke my phone during the repair and gave me a brand new unit. I now need to setup my new phone and as I was trying to login to line, it requires a Transfer Code from a device that’s “already” logged in which makes no sense since the phone that was “logged in” is now broken and is not in my possession. when I try to create a new account it says your Apple ID is already being used! So stupid I can’t even log back into my account without another device already being logged in. no way to bypass this either so now I cannot even use line anymore.

29. ★★★★★account bans or deletion without explanation

    Suspended my account for no reason. I am going to Japan for a cultural exchange trip and it was recommended I download line. I set up my account about a week before my trip and didn’t touch it. I tried to add some friends on the app and it was giving be error codes. It started showing me a message that said my account had temporarily been suspended which is weird because I literally had not touched the app. It does not specify why I was suspended or how long it will be. I just don’t understand what I could have done that was against lines terms or service considering all I did was set up an account.

30. ★★★★★account bans or deletion without explanation

    No way to recover your account if you lose access to your old phone. Could any of the LINE software engineers please fix this bug? A lot of users are complaining about it. I lost my old phone and am trying to log in on a new device using the same phone number, but there is no option to log in with a phone number in the US. There is also no email login option on mobile devices. Instead, the app forces users to sign in with Apple ID or Google ID, and the same email address doesn’t work through those SSO paths. This creates a situation where users can be completely locked out of their accounts after losing or replacing a phone.