Pulsetto Wellness

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1. ★★★★★negative experience without a specific reason· unspecific

   Application Offline. Performed my second session of the day and when I woke up in the morning, I never received credit for the session. It looks like I need to start over at day one instead of day fourteen. Obviously the cloud servers were running some kind of maintenance. Not sure why they do not allow me to fix my session count in the app.

2. ★★★★★subscription and paid restrictions

   More stress. I had problems with pulsetto taking advantage of my credit card causing me more stress I don’t even know what it is or what I paid for how the subscription was $50 a month and the device $400 and it cannot be returned I never opened the box and pulsetto forgot tooth and nail with my credit card company to keep my money!how am I ever going to trust my mind with some company that is so greedy! I never even opened the app or the box.

3. ★★★★★negative experience without a specific reason· unspecific

   App won’t open. App won’t open

4. ★★★★★subscription and paid restrictions

   Ruined by greed. There is absolutely nothing about this product that should require an app. It’s a tens unit. It should have an auto-timer and two buttons: power and intensity. Having the app be a part of it, and locking functionality behind a paywall makes this one of the worst, most overpriced cash grabs I have seen in a while. Avoid.

5. ★★★★★subscription and paid restrictions

   Rip off. Ever since the last update, I can no longer find the CNS Tap Test. It had already moved once, and I had to search for it, but I’ve looked EVERYWHERE and cannot find it. And I DO pay for premium, so I’m being ripped off right now. FIX THIS ISSUE.

6. ★★★★★negative experience without a specific reason· unspecific

   No bueno. The app is required to use the device. Horrible plan. Then it has a million adds whenever you need to use it. Ridiculous!

7. ★★★★★negative experience without a specific reason· unspecific

   No respect. This app literally has 100 different ways it asks you to spend money, after buying the product. Look I get it, making more money is what companies do, I have a business and apps myself, but CONSTANT, pop up, every button and section leads to asking for more money… its not just annoying its disrespectful. The device is decent, but size is a little wonky even with the pad. I dont have a small or large neck. Im average size. I just hate marketing that absolutely zero self awareness or respect for the people buying it. Have some class. Its just heinous

8. ★★★★★negative experience without a specific reason· unspecific

   Disorganized app. The app is required to use Pulsetto. Most of the app is centered around trying to force the user to connect a device so they can data mine your personal metics. Good luck finding the CNS Tap test. It’s hidden and now completely gone. The insights to view CNS Tap results used to be there but are completely gone as well. This is not a user friendly app and becomes wearisome with the constant push to connect your device on every screen. No… I do not wish to hand over my biological data to Pulsetto.

9. ★★★★★negative experience without a specific reason· unspecific

   Cannot sign up. I have repeatedly tried to create a new account but have not received an email which is necessary to activate it. Please help or I will be forced to return the device.

10. ★★★★★negative experience without a specific reason· unspecific

    Doesn’t work. This app is constantly down without it. Your device is like a brick isn’t good for much except throwing out the wall check Reddit. You can see how often it’s down. Many other users complained the same thing.

11. ★★★★★negative experience without a specific reason· unspecific

    Great app…when it works. It’s a good app but hasn’t worked for over 24 hours. Renders the device completely useless. Very frustrating. Makes me regret buying it and subscribing to the app.

12. ★★★★★negative experience without a specific reason· unspecific

    It doesn’t work. My device doesn’t conect with the app, i tried so many times and i can’t use it

13. ★★★★★negative experience without a specific reason· unspecific

    Can’t even login. Had the device for days now and haven’t been able to login to it to try the darn thing. I just wasted $300.

14. ★★★★★negative experience without a specific reason· unspecific

    Newest update trash. Fix your app. The newest version won’t even load. Can’t use device without app. Come on!

15. ★★★★★subscription and paid restrictions

    this app breaks once a month. I can't believe this app is rated so highly. They must have paid a large number of viewers to achieve that rating. There's no way it's accurate.

16. ★★★★★negative experience without a specific reason· unspecific

    App failed. App worked fine for a month, now I can’t get in. It just spins. So my 300 dollar device is basically an ugly necklace that does nothing.

17. ★★★★★subscription and paid restrictions

    Overdesigned. About as consumer-friendly as an HP printer. Nothing more annoying than applying conduction gel, powering on the device, and settling in for a session, only to find the app doesn't load for whatever reason. I should be allowed to set a timer instead of having to choose from a set of stimulation types which all do the exact same thing but for different durations. The thought of paying a subscription for guided breathing exercise exercises is pretty egregious.

18. ★★★★★negative experience without a specific reason· unspecific

    Brand new, can’t use. Straight out of the box, device is good. Signed up and connected. Went to actually use the app, and it won’t log in. Perpetual loading screen followed by network error. Not the network. Deleted and redownloaded twice, and no luck.

19. ★★★★★subscription and paid restrictions

    Great when the app works. Awful when it doesn’t. You pay for the premium service and you still get an app that doesn’t work occasionally. It’s very frustrating. You’d think the device could be programmed for a default use so you could still use it even when the app is acting up.

20. ★★★★★negative experience without a specific reason· unspecific

    It keeps crashing on load. I’ve been using it since February, pretty consistently. The last two days it just loads onto a white page with a spinning wheel. Super frustrated.

21. ★★★★★negative experience without a specific reason· unspecific

    what is going on?!?. the app is just spinning - I am packing it up to send back to Amazon (thankfully this nonsense happened within the 30 days that I had it)

22. ★★★★★subscription and paid restrictions

    Can’t login to app. I have been using my Pulsetto for a week. Today the app doesn’t work. Apparently Pulsetto has known server issues. They charge $500 for the device they should have plenty of money to fix their servers so people can login to the app. Or make a device that doesn’t need a stupid app to run.

23. ★★★★★negative experience without a specific reason· unspecific

    App won’t load. I spent tons of money on this device, and now the app won’t load so it’s useless. Forcing a medical device to rely on an app being in perfect condition and then not maintaining the app is messed up.

24. ★★★★★subscription and paid restrictions

    Scammers. So I paid for a yearly premium membership and then I couldn’t get access to any of the content. Then when I contacted customer service they claim the order # I gave them for my device doesn’t match up with the email on file. When I sent them an email confirmation of the order which clearly showed my email, they just ignored me. I’d stay away from them unless you want to deal with an incompetent company.

25. ★★★★★login, signup and account access

    Cannot log in!. Cannot log in on any device

26. ★★★★★subscription and paid restrictions

    Rollback or update needed. Please fix asap. Ever since the last update, I cannot access the services I've paid to use. The app keeps giving me "cannot access network" error. I've tried the app on different devices, reinstalled, used different WiFi and cell networks with the same result.

27. ★★★★★negative experience without a specific reason· unspecific

    Can’t login at all. No method of logging in works

28. ★★★★★negative experience without a specific reason· unspecific

    App is stuck infinite loading screen. The app opens to “Loading…” and never goes into the app rendering the Pulsetto device useless. Redditors are flocking in droves to say that the app is bricked. The developers need to release an update immediately.

29. ★★★★★negative experience without a specific reason· unspecific

    Won’t Load. This is the second time this week Ive had to uninstall and reinstall because it would not load.

30. ★★★★★crashes, freezes and errors

    App broken. Can’t open the app, just a white screen and says loading over and over. Really silly to need an app to use a $300 product