Kroger

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1. ★★★★★negative experience without a specific reason· unspecific

   Update Update Update. Update it every single time i use it…

2. ★★★★★negative experience without a specific reason· unspecific

   Shopping list doesn't function anymore.. Shopping list doesn't work anymore. It doesn't sync between devices, you cannot remove items, things out of order, aisles out of order, user interface is not intuitive at all for the average user. PS: the shopping list is out of order on the iPhone version and on the android version it's in order. On both phones in our house it is set to sort by aisle ascending.

3. ★★★★★slow performance and long loading times

   Overheating phone/coupon issues. Ever since the latest update, this app cause any iPhone to overheat. I can’t get through a grocery pickup order without it lagging and then causing my phone to get so hot that I have to turn it off and let it cool down before continuing. No other app does that. It is also difficult to use the digital coupons sometimes because the coupling will clearly say that it excludes certain items but yet right underneath it will have those supposed excludes items listed under the “qualifying items”. Which is it? Qualifying or excluded?

4. ★★★★★negative experience without a specific reason· unspecific

   Worst grocery app. Even after updates it’s still the absolute worst app for generating a grocery list.

5. ★★★★★negative experience without a specific reason· unspecific

   Updating. I hate this updating plus you make shopping difficult Sometimes I forget to do ale a picture of the product on sale and they don’t always scan the list for me they act like it’s a problem. I think it’s deliberate to get more money from us.You stopped your senior days and double coupons and Now this

6. ★★★★★negative experience without a specific reason· unspecific

   It log me out every time. This app is ridiculous. It requires us to update often, and every single time. It logged me out, and I have to type in login and the password. Stupid design. Don’t force us to update and makes it inconvenient. Every month.

7. ★★★★★negative experience without a specific reason· unspecific

   Why did you let a 2 year old develop this app. What kind of miserable human chose to wake up and terrorize us all with this awful interface. Am I in store, making a list, creating a cart, searching for life advice on how not to develop an app? If you ask yourself all the above while using this app the answer is probably possibly maybe. Seriously think about the user and stop trying to make this app from an engineers point of view and actually ask people what makes it easy for them to quickly interact with the interface instead of requiring them to reference a non existent 82 page user guide just to buy groceries. Let’s go back to that KISS theory people. Keep it simple.

8. ★★★★★subscription and paid restrictions

   Navigation is a mess.. Where this app fails: Product reviews are permanent—cannot edit or delete. Navigation is ridiculous with menus scattered all over—major finger traveling. Product availability information does not match what is physically stocked in the store. Nutrition labels hide *added* sugar—why? Product images have no zoom option. Search filters are nearly useless—returning unrelated items. Where this app succeeds: Though the interface is a mess, it ultimately allows the user to accomplish many tasks. It is easy to discover coupons and sale items. Nutrition labels, aside from hiding added sugar, are nice to have. Ingredients are listed for all products. Payment card attached to Plus Card QR code making checkout a breeze. Personal shopping list management has improved.

9. ★★★★★an update broke a familiar workflow

   Grocery List. This update completely ruined the grocery list option-doesn’t sort correctly; won’t stay sorted; I don’t need the picture of the item Im shopping for

10. ★★★★★negative experience without a specific reason· unspecific

    Unusable. Used to be great now the aisles are all over the place can’t find stuff anymore

11. ★★★★★negative experience without a specific reason· unspecific

    Useless. Why does it require that you change access to weekly flyer? Worked fine before now unable to access.

12. ★★★★★search fails to find what is needed

    Wish they spent as much time making the app functional as they do serving adds. Try to reorder things that i bought before. almost impossible to do that with the app glitching. when you try search you have to sift through dozens of the wrong items. this app is almost as bad as the store checkout experience.

13. ★★★★★negative experience without a specific reason· unspecific

    Fix your app. An app with one of the biggest stores in the country should not be as bad as this app consistently is. I have to exit the app every single time I want to do another search. Every. Single. Time. Fix your stupid app!!

14. ★★★★★negative experience without a specific reason· unspecific

    Latest Update. Just updated, and scanned a bar code. When I save to list, it still doesn’t save to my active list! Is that so difficult to understand?

15. ★★★★★subscription and paid restrictions

    0000 Stars. It’s happened a few times now where my order would be picked up and shopper started shopping and then gets instantly cancelled. No explanation and the refund is 1-3 business days! I only had enough to make that purchase for the food for the week. I have a hectic schedule so I figured Kroger app was convenient but now, frustration and regrets.

16. ★★★★★login, signup and account access

    Terrible. This app is terribly slow and refuses to let me even sign in because of an unknown error and there is no work around it. Useless.

17. ★★★★★negative experience without a specific reason· unspecific

    Fix add to apple wallet. Fix the add to apple wallet

18. ★★★★★negative experience without a specific reason· unspecific

    Trash. This app consistently fails to provide even the slightest usability or convenience. From spinning progress wheels to a screen that never loads, my use of this app has come to a standstill. Here’s a thought, make the app usable to some level? Quit changing the location of “my lists” and make it easier to add items to the lists that are impossible to find after every update. Absolute trash app.

19. ★★★★★negative experience without a specific reason· unspecific

    Mm. I have tried for 2 weeks to open the Kroger ad. It keeps saying refresh

20. ★★★★★negative experience without a specific reason· unspecific

    App needs some serious work. OK, here it goes. I use grocery store apps to get see what’s in stock. I cook for a hobby and get an estimate. The app has two features for this. The first one is to put it all in your cart now that’s for checking out if you want pick up or delivery what it does does is it applies all the coupons if if you get sale items as there as I can tell, that is accurate, however, if you switch it to list, which supposedly puts it in in in store, shopping mode and put it in to whatever store you you walk through the sales are never applied and your total at the bottom, which is your estimate is always off. This could be a humongous advantage. If you would just bloody fix that the other problem is, you’re not organizing the list the way the list are supposed to be organized. They’re supposed to be in categories s all fruits and vegetables in one end at the first start of it milk eggs, bread, freezer stuff at the end the list does not organize like that and it’s supposed to

21. ★★★★★negative experience without a specific reason· unspecific

    Fire the app developers. I used to think all the other stores could learn a thing or two from this app, but not anymore! Whoever designed it doesn’t actually use it themselves or know how to shop. It just keeps getting worse and with the loss of aisle numbers and organization, the only thing I even need it for is coupons, which are possible to load at home online…. So it’s really pointless to even HAVE the app now.

22. ★★★★★data, history or progress disappears

    App issues lost ??. I’ve waited 1 1/2+ months without an app to get my pickups and not being able to get in through my browser. Kept getting excuses and was told they’d give grocery/gas points for all the troubles and money I’ve lost with coupons and 4X points. I did get 1000 points one time way back and another month later just got my app working again and the lady wouldn’t give me any points for all I lost having others do my shopping for me. (Can’t handle all the people in the store, so I Pick-Up only). I asked to speak to her boss and 20 minutes later still “waiting on manager “ 😡🤬 Not a happy customer at all. So I’m getting Meijer and Walmart apps.

23. ★★★★★crashes, freezes and errors

    Shopping List Broken.. Every week it gets worse and worse. Shop at Albertsons.

24. ★★★★★slow performance and long loading times

    doesn’t need an update. app never works, even with wifi. it takes forever to load. doesn’t scan or work in stores either. probably because of the promotions. i can’t use it so it’s a waste on my phone

25. ★★★★★crashes, freezes and errors

    It’s terrible for prescription management. It’s almost impossible to get medication refills through the app. First, after you request refills, the app doesn’t show them in progress. You have to request them multiple times for the app to actually submit the refills and show them “in progress”. And then, chances are, if you log off the app and log back on, those prescriptions are no longer “in progress”. When I called the store to get them refilled the pharmacy technician actually told me the app was useless for refilling prescriptions and that I need to call them in. Your own employees told me how bad the app is at this. You’re a massively profitable company, fix your broken app.

26. ★★★★★subscription and paid restrictions

    Forced update made it worse. Forced update resulted in over 300 items in my cart that weren't there before that I had to remove one by one. The request refund feature conveniently no longer works and it still takes way too many clicks and steps to say you have arrived for a pick up order. Oh and now it won't let you arrive early whatsoever, even by one minute.

27. ★★★★★negative experience without a specific reason· unspecific

    Absolute trash. Just call the store or wait in line. App is useless and frustrating! Better yet, find a store that’s not part of a monopoly!

28. ★★★★★negative experience without a specific reason· unspecific

    Pharmacy. What happened to date and time for prescriptions to be ready? They don’t appear on the app anymore.

29. ★★★★★negative experience without a specific reason· unspecific

    Please stop updating it. The app keeps getting worse and worse with every “update”. Trying to shop from a list is now horrible. The list jumps around, doesn’t organize by isle, won’t list the items in order by isle, doesn’t list the isle in the “header” for the next few items, and also lists some items as “unavailable” after adding to the list with no description to know what item that was. Please just roll back the app to what it was a year ago!

30. ★★★★★data, history or progress disappears

    Can’t Add New List. Tapped the + to add a new list, the New List box opens, entered new list Name, only option is Cancel. Tried again by tapping Return on the keypad after entering New List Name and box disappeared like it worked. Looked for new list but it’s not there.