Glovo: Food Delivery, Takeaway

What people write about

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1. ★★★★★negative experience without a specific reason· unspecific

   Needs great improvement. I am an American traveler, visiting Tunisia. Simply put, this app is nowhere near as good as DoorDash in the United States. And I would like to help improve it. First, you should include an easy to access feedback button. Every Google and Facebook product does this. Have your product managers filter through these for improvement of the product. I was able to create a support case instead, but when I tried to create a second support case for an unrelated issue, it said you already have a similar support case open, and it would not let me open a new one. That is not how feedback forms should work. Also, when I type in the message box in the support case, my iOS keyboard covers the send button and what I’m typing, so I can’t proofread what I’m typing. This is a major bug. Next, you should make sure that your foreign customers can order with a credit card. I was not able to place an order using my Visa Chase credit card or using cash. It threw an error both times. Next, several store chains have many locations. While clicking store details did open the address, I was not able to view it on the map, which should be corrected. I was also not able to copy and paste the address to Maps. Please enable copy and paste functionality on any text within the app. You should allow us to set a language and then translate all the text for products and store descriptions to that language. I think you’re already doing a decent job of this, but the store description did not translate. And like I said, I was unable to copy it and paste it into a translation app. The purpose of this feedback is not so you can give me workarounds. It’s so that you can improve your app.

2. ★★★★★subscription and paid restrictions

   Fake restaurant/ suspected home cooked without license. They would approve self cooking and scamming you your food you might risk your health by eating them and the app do absolutely nothing to help or cancel orders neither refund. People on the line even try to trick me to drop off our conversation so they don’t cancel our order.

3. ★★★★★negative experience without a specific reason· unspecific

   Arnaque. Faire très attention a cette application au Maroc , méthodes frauduleuse il débite les montants qu’ils veulent sur votre compte des fois x3 le prix de la commande effectué , agent ne résous rien du tout

4. ★★★★★negative experience without a specific reason· unspecific

   Users. Taking advantage of Someone with a mental Illness to promote your brand should be illegal and you should be held accountable. I don’t care about a show

5. ★★★★★negative experience without a specific reason· unspecific

   Never again. The worst delivery app

6. ★★★★★negative experience without a specific reason· unspecific

   Scummy company do not use. Took my order and my money without having an available driver no warning of this was waiting over an hour for absolutely nothing if you want something to eat don’t expect anything till the next day.

7. ★★★★★negative experience without a specific reason· unspecific

   0. الكومند ناقصة 3 د الحوايج

8. ★★★★★negative experience without a specific reason· unspecific

   Worst service. Their customer service is among the worst I’ve experienced

9. ★★★★★subscription and paid restrictions

   Driver comes 15 min after food prepared. My food was already cold by the time he picked it up from McDonald’s, and I paid for priority delivery. He only started moving toward the delivery when it was past due for me to obtain the order. I have screenshots. And Glovo doesn’t allow you to cancel an order when this BS happens. The lady two orders have been like this. Complete BS.

10. ★★★★★crashes, freezes and errors

    help option not working after placing order. very buggy app all the time

11. ★★★★★negative experience without a specific reason· unspecific

    Drivers can and will scam you. I’ve had drivers cancel my order after picking it up multiple times. Support is useless.

12. ★★★★★negative experience without a specific reason· unspecific

    Prices. Prices are extremely high!!! 50% what kind of stupid business is this? Im not using it anymore hope others will do the same cause they’re stealing from us, i don’t know about other countries but Morocco is a disaster

13. ★★★★★negative experience without a specific reason· unspecific

    Macdo. Vous êtes des arnaqueur jai commander 3 menu a macdo pour un montant de 313 dh pour en recevoir 1 seul quand jai signaler a l’instant meme vous avez demander de joindre une photo chose faite vous me répondait après 48 h pour me demander de vous envoyer la photo de la facture en papier alors que vous avez la commande avec le prix en statut livre jai pris des screen via votre site su montant de la facture votre agents me dit nn il veux la photo du papier si nn nn et il ferme le tiket et il a fermer le tiket et genre moi je part me fait f….

14. ★★★★★negative experience without a specific reason· unspecific

    The worst company ever. I wish i could give you 0.

15. ★★★★★subscription and paid restrictions

    Abysmal support — they rob you.. If I could give zero stars, I would. Support is automated, completely useless, and unhelpful. They will let you pay for ruined, spilled food and then tell you there is nothing they can do. Terrible company, terrible customer care. Account permanently deleted.

16. ★★★★★negative experience without a specific reason· unspecific

    Отвратительная компания. Наняли рабов индусов на доставку, грязных и заразных, незнающих языка!

17. ★★★★★negative experience without a specific reason· unspecific

    შეფასება. ყოველთვის იგვიანებ შეკვეთა ბოლო პერიოდში, მიზეზი არის ის რომ კურიერი ტოვებს სხვა შეკვეთებს, შესაბამისად პროდუქტიც არის უკვე საკვებად უვარგისი თითქმის.

18. ★★★★★subscription and paid restrictions

    Cancelled Order. First order placed, used location services and left hotel and room number on the details. Driver cancelled order instead of leaving at the front desk. We explained that we lost service and weren’t getting messages from the app. They still wouldn’t refund.

19. ★★★★★negative experience without a specific reason· unspecific

    Does not work with US numbers. Tried ordering takeout but could not get a validation code to my US phone #. After so many “failed” attempts it prompted to try again tomorrow.. garbage

20. ★★★★★subscription and paid restrictions

    No costumer service. The app has no costumer service option and no cancellation or refund possibilities i received cold orders twice in a row with nothing i could do about it

21. ★★★★★negative experience without a specific reason· unspecific

    Постоянно отменяют заказы как на небе тучка. Просто отстой! 👎 нет смысла заказывать. Откуда такой рейтинг?

22. ★★★★★crashes, freezes and errors

    Abysmal Customer Service. Glass disorders, and Glovo has not done anything. The offer “solutions” but the Customer Service representatives literally ignored everything I said is totally unacceptable. When I demand to be made Whole ended up waiting three hours of time dealing with their BS. Also, the chat on their app is super buggy.

23. ★★★★★negative experience without a specific reason· unspecific

    مشكل الريكلاماسيون. غي دبا كومونديت وما وصلاتنيش الكوموند ما لقيتش حتى كيفاش نريكلامي

24. ★★★★★negative experience without a specific reason· unspecific

    Commande avec bcp de produits erroné. Je suis insatisfaite de votre plate forme vous m’avez envoyer de 60 dhs de produit erroné et vous refusez de me rembourser et vous me dites merci pour votre réclamation vous êtes des incompétents

25. ★★★★★negative experience without a specific reason· unspecific

    Not that Great. My order got delayed two time which is not great at all

26. ★★★★★negative experience without a specific reason· unspecific

    Service après vente catastrophique. Franchement très déçue par cette application ces derniers temps. Les problèmes de commandes deviennent fréquents, mais le pire reste le service après-vente. À chaque fois qu’il y a un souci, le support répond de manière hautaine et peu professionnelle. Le chat est fermé sans que le problème soit réellement traité, et ça m’est déjà arrivé trois fois. On nous promet systématiquement qu’un agent va nous recontacter ou qu’une solution va être trouvée, mais personne ne revient jamais vers nous. Ensuite, impossible de joindre qui que ce soit puisque le chat est le seul moyen de contact. Résultat : le client se retrouve sans solution, sans suivi et avec l’impression de s’être fait arnaquer. C’est dommage parce que le service avait du potentiel, mais aujourd’hui l’expérience client est devenue catastrophique. Un minimum de respect et de vrai suivi des réclamations serait nécessaire.

27. ★★★★★negative experience without a specific reason· unspecific

    Straight up doesn’t work. Consistently fails to deliver sms or whatsapp verification (required) across devices, bizarre unhelpful error messages, then locks you out for 24hrs. Garbage.

28. ★★★★★negative experience without a specific reason· unspecific

    მოგიტყაანთ რეკლამები. მოგიტყანთვრეკლამები

29. ★★★★★negative experience without a specific reason· unspecific

    yvelaze cudi momsaxureoba aqvt fulebs gparaven!. i

30. ★★★★★negative experience without a specific reason· unspecific

    The delivery guy is violence. Claim not to have change and asked me to go look for change and I told him I stated what I have before ordering so if he doesn’t have change he should give me my money and take the order back and he came down from his bike dropped what I ordered on the floor and saying he’ll beat me up so I went to the security guard and explained everything to him before the delivery guy that claimed not to have change now sent my change to me while insulting me. I find this very disturbing because i don’t feel safe right now.