Caviar - Order Food Delivery

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1. ★★★★★subscription and paid restrictions

   Absolute Joke. $30 for a $16 meal to be delivered 10 minutes away, only for it to take 70 minutes and the food to be cold. Customer service’s answer? An $8 refund. Pathetic.

2. ★★★★★subscription and paid restrictions

   No refund. They won’t give a full refund when food will be 90 minutes late due to their lack of drivers.

3. ★★★★★can't cancel: you pay in full for an order that never happens

   Never get my full order half the time I can’t order from certain places. Barely ever got the order I pay for half the time people leave out things I had a cookie with a bite taken out of it drivers need to be better at their jobs and pay more the other day someone dumped a whole bag of someone else’s McDonald’s on my porch and we left it and they never came back for it so the birds had good meal

4. ★★★★★negative experience without a specific reason· unspecific

   Forced into batched orders. No way to get priority so LONG delivery times

5. ★★★★★an update broke a familiar workflow

   Sill crashing. Latest update still crashes. Now within seconds of trying to scroll through a menu.

6. ★★★★★courier took two or three orders

   Banned my account. My order was taken by someone else so I requested a refund. They said wait an hour and never got it so I requested a refund again and they banned my account. I’m never using door dash or Caviar again.

7. ★★★★★subscription and paid restrictions

   Canceling is a pain. If you try to cancel within second of submitting an order, they’re won’t refund you. So triple check the address you’re picking up from. Don’t assume it’s the location you think it is.

8. ★★★★★negative experience without a specific reason· unspecific

   Dashers never follow delivery instructions. Dashers leave the food on the floor outside despite clear instructions in multiple languages asking them not to do this. If you want to eat cold food of the floor like a dog this is the app for you.

9. ★★★★★negative experience without a specific reason· unspecific

   Prom code Doesn’t work. Tenonfood for your 1st order does not work. False

10. ★★★★★negative experience without a specific reason· unspecific

    NO TO ADDED STOPS. what is with the added stops? when did they implement this change? all it does in make the customer wait while the laborer is forced to do more work, and caviar im sure benefits the most from this. it's tech start up BS and i'm deleting my account and the app as soon as my sad, cold, delayed order arrives.

11. ★★★★★subscription and paid restrictions

    Nothing New. I find the cost and FEATURES of the app are identical to all others. For example, with an app called CAVIAR, one would expect more customization options, - additional spaces for preferences/requests. it’s no better organized or intuitive than others. For all intents and purposes it’s identical.

12. ★★★★★promo-code bait: the discount vanishes at checkout

    Lies. Beware. If you downloaded this app expecting the $10 off your first order, they will argue you and try to state the promo code is expired. There’s no expiration date and it’s the first picture you see when download the app. Scammers

13. ★★★★★negative experience without a specific reason· unspecific

    Dash pass scam and deceptive practice. I am so mad at this app, I went on vacation to to Florida at one point and order some pizza, and I was in the middle of hanging out with people and somehow must have clicked on something that signed me up to this idiotic dash-pass. I don’t use this app a lot and certainly wouldn’t sign up for a dash pass to save money because I do enjoy cooking and making food for my family. In any case to make a long story short, this app has been signing me up to this dash pass nonsense, which I had no idea I was doing. It is extremely deceptive and it should be illegal how they wire frame their pages. I am going to delete this app after tonight‘s experience. Shame on you and you are truly rotten tomatoes.

14. ★★★★★negative experience without a specific reason· unspecific

    Ridiculous problem with my home address. I’ve used Caviar for years but suddenly it comes up with a message that the meal can’t be delivered to an address in NYC that is less than 5 blocks from the restaurant

15. ★★★★★negative experience without a specific reason· unspecific

    Fake Promotion. Worst thing I have installed showed the promotion before installing the app but after placing the order it says no such promotion existing

16. ★★★★★subscription and paid restrictions

    4 hours late and support lied to us. Dinner was delivered 4 hours late, at which point my 6 and 8 year old had cried and gone to bed. Support told me a manager would call back but they did not. They said they could cancel and give a $30 credit, but in the end I got no refund, a 4 hour old meal, and $20 back. That’s much less than offered, and no manager call back. My take away is that no one should EVER, under any circumstances, order Caviar. Take heed!

17. ★★★★★negative experience without a specific reason· unspecific

    4 hours late and support literally lied. My order was 4 hours late and support tried every trick to get rid of me. They told me a manager would call right back (they did not). They told me the max they could credit was $30, then transferred to a manger chat who told me the max they could credit was $20, then credited $30. I have still not received my order and my kids are crying and the babysitter is struggling. Do not depend on Caviar!!!

18. ★★★★★crashes, freezes and errors

    Awful. System allows drivers to stack so many orders. My most recent driver had three stops, prior to dropping my order. All of which were out of the way of my location. Meaning I overpaid for basically frozen food. Unacceptable for the service and delivery fees, let alone drivers expecting a tip.

19. ★★★★★negative experience without a specific reason· unspecific

    Why pay an annual fee?. Your service fees are absurd, yiur resolution flows are designed to get your customers to accept less money than what they are owed when something goes wrong and your customer service when you get through is terrible. 0 stars

20. ★★★★★negative experience without a specific reason· unspecific

    Used to be great. Used to be great. Now that it’s part of DoorDash, no longer have the priority or reliability. Will look elsewhere.

21. ★★★★★negative experience without a specific reason· unspecific

    Promo on first image does not work. Waste of time, imagine advertising $10 off for it not to work at all

22. ★★★★★negative experience without a specific reason· unspecific

    Worst customer service. Do not use this service. The customer service is incompetent and the deliver people are incompetent

23. ★★★★★negative experience without a specific reason· unspecific

    DoorDash is trash. DoorDash is trash, hate these people

24. ★★★★★can't cancel: you pay in full for an order that never happens

    Scam. If I can give 0 stars I would. This is a scam of a company and when you try to talk to someone they give you the runaround. They stole $80 from me and then I was told I waited too long (after being told by them to wait) and they can’t do anything for me. They have restaurants on their app that doesn’t work with them. They will take your money for an order that will never be sent to the restaurant. I can’t get anyone to talk to me over the phone, only support in the app. And when I talk to someone they say they are DoorDash but I thought this was caviar? When I have asked about this no one will answer me they just give some automated response like “I’m sorry to hear that give me two minutes to resolve this” and then nothing happens

25. ★★★★★negative experience without a specific reason· unspecific

    No recourse for wrong orders.. Caviar was great before door Dash bought them. Today we got a completely wrong pizza delivered. While the label was correct the actual pizza ingredients were very wrong. They didn’t include the ingredients we ordered and included some that we were allergic to. Caviar offered a $5 credit for a $35 pizza i couldn’t eat. I’ve had other issues in the past were orders were cold and/or late and I cut them slack. Considering how much their fees are I would expect better customer service. Anyway I’m done with caviar and door dash.

26. ★★★★★subscription and paid restrictions

    Service has become horrible. Used to use caviar because it was the best app and they quickly resolved problems. Now they don’t offer any form of support. If someone brings you completely wrong food or doesn’t deliver anything at all, they don’t refund you. Use any service but this one.

27. ★★★★★negative experience without a specific reason· unspecific

    Scam. Code don’t work for new users

28. ★★★★★negative experience without a specific reason· unspecific

    Orders mysteriously cancelled. No explanation

29. ★★★★★subscription and paid restrictions

    Awful Communication. “Dasher ran into an unexpected issue so your order is being remade at no additional charge” Amazing, I hoped you’d provide the good or service I paid for already…

30. ★★★★★promo-code bait: the discount vanishes at checkout

    False advertising. The very first picture for their app in the App Store as a promo code that does not work. Great way to get new customers.