Panda Express

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1. ★★★★★negative experience without a specific reason· unspecific

   Can’t claim rewards. Continues to say “error validating basket” when checking out online. Cannot claim order online.

2. ★★★★★negative experience without a specific reason· unspecific

   Messed up order again. Ordered teriyaki chicken. Requested teriyaki sauce did not receive also no soy sauce.

3. ★★★★★negative experience without a specific reason· unspecific

   It stinks. It stinks

4. ★★★★★negative experience without a specific reason· unspecific

   No Apple sign in. Offers to let me “Sign in with Apple” but upon doing so they immediately LIE and make you give email address and send you a code to give back to them, lol. F-word you.

5. ★★★★★order marked delivered - no food at the door: refunds routinely denied

   No order. This was my 5th time ordering and apparently they have a policy in place that allows them to not deliver your food!

6. ★★★★★negative experience without a specific reason· unspecific

   Trouble using rewards. Won’t let me use my rewards

7. ★★★★★negative experience without a specific reason· unspecific

   The site would not allow me to add my rewards. The site would not allow me to add my rewards

8. ★★★★★negative experience without a specific reason· unspecific

   Messed Up App. The app itself has been messed up since the last update. It won’t let you even go to check out because you have to scroll down too far and it bounces back up. It cycles around when you try to add food.

9. ★★★★★negative experience without a specific reason· unspecific

   Error validating reward. I couldn’t use my rewards. It kept saying “Error validating reward” I have enough points for an appetizer or upgrade my plate to a bigger plate

10. ★★★★★crashes, freezes and errors

    sign up process broken. yeah the sign up process and ordering are straight up broken i cant place an order on the app, it just keeps erroring. I try to sign in/up on another device, and that wont work either, its stuck in a loading loop. Garbage app and sign up.

11. ★★★★★negative experience without a specific reason· unspecific

    Gift card not saved. Disgusting vile abominiation of an app didn't save my $20 gift card. I threw my card away assuming I shouldn't need it anymore, since it had saved in the app. I try placing an order, and the supposedly "saved" card wasn't there. Garbage app design

12. ★★★★★negative experience without a specific reason· unspecific

    Will not allow you to redeem reward points. Would be a good app if it would allow for you to redeem reward points.

13. ★★★★★negative experience without a specific reason· unspecific

    No options. The menu options don’t load.

14. ★★★★★crashes, freezes and errors

    Rewards. Rewards option not working. It says I can’t use multiple rewards when all I’m trying to do is redeem one reward. So frustrating.

15. ★★★★★negative experience without a specific reason· unspecific

    Never works. the app always has problems. Can’t use my rewards, so annoying.

16. ★★★★★subscription and paid restrictions

    Bad experience using this app for delivery. I placed an order through the Panda Express app and was charged, but I never received my food. I tried calling the store multiple times, and no one answered. Since I couldn’t get any information, I drove to the store in person to find out what happened to my order. Unfortunately, the staff could not tell me where my order was, what happened to it, or provide any immediate solution. Eventually, I was told that a refund would be issued. While I appreciate receiving my money back, that does not change the fact that I spent my time, gas, and effort driving to the store, only to leave without the meal I paid for. What concerns me most is not that a mistake happened—mistakes can happen anywhere. The real issue was the complete lack of communication and accountability. The order disappeared, no one answered the phone, and the store was unable to explain what happened or offer a meaningful solution when I arrived. Customers should be able to expect better when ordering directly through a company’s official app. I hope management reviews the processes at this location so other customers do not have the same experience.

17. ★★★★★negative experience without a specific reason· unspecific

    Sign up and Log In. CHANGE IT, IT SUCKS

18. ★★★★★negative experience without a specific reason· unspecific

    Rewards. The app don’t allow me to use my rewards, keep saying error in basket but when I removed the reward it allowed me to check out. Disappointed

19. ★★★★★crashes, freezes and errors

    Stop using the small bags for plates. The small paper bag is super easy to be broken when a plate is put inside. The liquid of dishes will spill out and soak the small bag. The small bag will then be soggy and broken, and the liquid will be everywhere and disgusting. The food deliverer will also be confused when a small bag is used and they will tend to put the bag in the way that the liquid is more easy to spill.

20. ★★★★★negative experience without a specific reason· unspecific

    Fix app. As a long time, panda express diner. I loved ordering from the app, but recently it has become inoperable as soon as I select a plate or anything really nothing comes up for options. Sadly, I will have to just wait until Panda Express fixes their app.

21. ★★★★★crashes, freezes and errors

    Reward glitch. Went to use a reward. App thinks my order already has a reward applied, does not. Cant use reward. Nice.

22. ★★★★★slow performance and long loading times

    Slow and rude taking my order. She was very rude

23. ★★★★★a needed feature is missing

    The app needs an update everytime I open it, several times I don’t order because of this. The app needs an update everytime I open it, several times I don’t order because of this

24. ★★★★★negative experience without a specific reason· unspecific

    Service. They Forgot my fork forgot my fortune cookie but food is alright

25. ★★★★★negative experience without a specific reason· unspecific

    Rewards!!. Voy a dar una estrella porque no me deja darle 0, estuve acumulando mis puntos de modo muy elevado y cuando fui a usarlos resulta que la página no me dejó usarlos y me pedía que refrescara la información, esto nunca pasó y perdi mis puntos para Family Meal, pero esto no sucedió una vez sino 3 veces, hablas con el soporte de la aplicación y nunca resolvieron el problema, solo lo desbloquearon y me dejaron en 0 puntos, En conclusión!!! Nunca pude usar mis puntos en tres intentos !! Son unos estafadores

26. ★★★★★negative experience without a specific reason· unspecific

    Discounts. Hard to apply coupons

27. ★★★★★negative experience without a specific reason· unspecific

    too many updates. everytime i go to open this app there’s a new update that’s taking more of my phone storage it’s very annoying actually

28. ★★★★★login, signup and account access

    Rewards. Reward app is glitchy and would not let me choose a reward. Said I had already claimed reward which I did not. App suggested a reward but was not the reward I wanted. Hitting x, logging off, signing back in …did not clear the issue.

29. ★★★★★negative experience without a specific reason· unspecific

    Rubbish app. Applepay errors. Dont know why i persisted so many times, app was flaky and applepay errors

30. ★★★★★negative experience without a specific reason· unspecific

    NO HELP ON THIS APP. I made an order and it has never arrived so I try to find the help button but if you make a purchase it’s finalized no reimbursement no reorder they just take your money and give you no food poor service decent food yall should be ashamed NO HONOR