Subway®

What people write about

Direction describes a theme in aggregate. An individual review may differ — select a theme to inspect its star profile and every text.

loading the rest of the reviews

1. ★★★★★negative experience without a specific reason· unspecific

   Keeps saying try again. App doesn’t work

2. ★★★★★negative experience without a specific reason· unspecific

   Terrible new app!. New app does not work, cant use any cards on file, if I remove and re-add cards still won’t process. Request cv for card but still does not work. Promo codes do not stay applied, total changes after you try to process but still declines. In app coupons continue to say expired. Cant add more than 2 meats when customizing. Highly disappointed!!!

3. ★★★★★negative experience without a specific reason· unspecific

   Can’t Checkout. App used to work fine now it logs me out, doesn’t load my promos, and I can’t even checkout my order. Buying my lunches elsewhere

4. ★★★★★crashes, freezes and errors

   PITA app, clunky and buggy, the worst!. Constantly, repeatedly, forces updates!! Not user friendly. Doesn’t save customizations. One of, if not the worst managed app!

5. ★★★★★negative experience without a specific reason· unspecific

   Too many updates. The app is having to load updates almost monthly, not allowing use until updated, and at times losing the info stored for the accounts. This is all very inconvenient when the idea of using the app is for convenience.

6. ★★★★★negative experience without a specific reason· unspecific

   The old update was better. You are unable to redeem promotional offers directly through the mobile app interface. These offers are only accessible via the website or in-store promotions.

7. ★★★★★crashes, freezes and errors

   Just as Unusable as the Website. This app is just as useless as the the website, neither ever function properly any time I have ever ordered. It takes 10-15 minutes to navigate their garbage menus and broken links while waiting ungodly loading times regardless of my connection, cellular, WiFi, even Ethernet on desktop. This company is braindead and their IT department is complete and utter garbage.

8. ★★★★★negative experience without a specific reason· unspecific

   Difícil to sign in, no support. There absolutely no human support. If you use your Apple ID they send you a verification code that you’ll never receive. Sometimes flat out the system won’t work.

9. ★★★★★negative experience without a specific reason· unspecific

   Can’t Login. When logging in the app times out on the verification page. I get the email, switch back to the app to renter the verification code and get the service timed out message. The fastest I was able to enter the code was 20 seconds and it still said I timed out.

10. ★★★★★negative experience without a specific reason· unspecific

    Not able to sign in. The app keeps thinking I'm a new user when I'm trying to sign in it asks for my phone number is when I put it in it saying phone number under another account. When I know I'm putting in the correct information. I use a apple account through subway. I'm not the only one. My dad tryed it as well he can’t get in either please fix this problem. I just updated he app not too long ago

11. ★★★★★negative experience without a specific reason· unspecific

    Favorites. The updated app no longer keeps portion toppings for favorited items. I always get extra toppings on my subs, and my husband always gets extra mayo on his. Now, when we order and favorite an item we purchased, it doesn’t remember we want extras of those toppings, but it used to. Also, we cannot name the favorites like we used to be able to. That makes it hard to keep track of in a household with more than 1 person, since multiple people might order the same thing.

12. ★★★★★negative experience without a specific reason· unspecific

    App doesn’t work. App doesn’t work

13. ★★★★★negative experience without a specific reason· unspecific

    Can’t use gift cards. What a waste of a gift card. Can’t use it unless your order is less than the balance, which it will never be less. Can only use gift cards in store, but then can’t use online only deals.

14. ★★★★★crashes, freezes and errors

    Horrendus. Doesn’t even work. Most of the time i can’t even order my food because of all the errors it has. Super slow and buggy too. By far the worst mobile app experiences i’ve had.

15. ★★★★★negative experience without a specific reason· unspecific

    TERRIBLE. This app sucks after the update. Promo codes never work in the app, but they work when you use the website. BUT you can’t pay with a gift card on the website. Also, you can’t split payments in the app so if you have a $10 order and want to use a gift card that has $5 left on it and $5 on your debit card you can’t. FIX THIS!!!

16. ★★★★★crashes, freezes and errors

    Account Issue. I can’t even sign into my account, the account is saying it’s registered already. But when I do login it prompts to create an account. The app is completely, broken and not working at all. If I could leave zero stars I would.

17. ★★★★★negative experience without a specific reason· unspecific

    Too Many Bugs. The app used to work fine, now it’s riddled with bugs. I can’t select a promo to use unless I pick a locations which it never allows me to do and there’s no ability to cancel an order if you accidentally select the order button that’s a really dumb setup. Very frustrating!!!

18. ★★★★★negative experience without a specific reason· unspecific

    Sign in. Sign in never works, always redirects to sign up and won’t let me log in.

19. ★★★★★login, signup and account access

    Can’t update account. App won’t let me update my email associated with account. Also can’t create a new account because my phone number is associated with the existing account with the wrong email address. Basically I now cannot log in to the my account. There appears to be no way to resolve this and thus can only use the app as a guest and cannot use or accumulate reward points.

20. ★★★★★half the order missing - and they hand you a five-dollar credit

    Update was a downgrade. Consistent issues with payment, orders being received in store, inability to add items to order, missing items from the menu but available in-store.

21. ★★★★★negative experience without a specific reason· unspecific

    App wont work. The app simply will not place orders, hasnt been able to since the update

22. ★★★★★negative experience without a specific reason· unspecific

    Terrible. Ever since their update I got kicked out and it doesn’t give you the option to sign IN, only sign up. I already have an account and it won’t let me back in!

23. ★★★★★negative experience without a specific reason· unspecific

    Double protein feature doesn’t work. You’re required to select 3 protein options to enable the double protein option, however the interface only allows you to select 2. This app is clunky and never works

24. ★★★★★subscription and paid restrictions

    Update didn’t make it much better. Haven’t had Subway in MONTHS because the app always sucked but wanted a sandwich for dinner. Too bad it still sucks. Absolutely will not take any Mastercard at all for payment and support is just a useless AI chat bot. No thanks, went ahead and deleted the app again without buying anything.

25. ★★★★★subscription and paid restrictions

    terrible update. this is one of my only reviews ive left on an app in the multiple years ive had an apple device and i can strongly say this app sucks, i have a $5 digital gift card that you cant use on the app nor online, app tells you to use separate payment to finish off balcony if needed, but when you try and check out it says not enough funds and to choose a different? after literally just telling me my 2nd payment will cover it. not only that but you can use gift cards online. AT ALL. and to top it all off, theres literally no option to reload a giftcard anywhere online, theres all these links and pages telling how to in app, and again the app doesnt offer it.

26. ★★★★★crashes, freezes and errors

    Can’t Sign in with Apple. Fix your buggy app plz

27. ★★★★★negative experience without a specific reason· unspecific

    Lost Gift Card Balance. After an app update I now no longer have access to my gift card balances. NOT IMPRESSED. No real way to contact them.

28. ★★★★★negative experience without a specific reason· unspecific

    Location services not reliable. When using the location services to place my order, the order was sent to a subway that was 5 miles from the location that I was currently at. The app does not allow any way to cancel modify or move the order. So now I’m just out $30.

29. ★★★★★order marked delivered - no food at the door: refunds routinely denied

    Delivery - Missing item. I ordered through the Subway app and got my order delivered to me. I was missing an item. Subway uses DoorDash to deliver orders. I went to the website I was given to track the order and there was a “Help” button and when I clicked on it, it said to call the restaurant. The problem is that every time I have an issue and I call, they never pick up. This is a big issue. Please add the option to refund through the app. Make it easier for your customers just like the other apps; DoorDash, Grubhub. It’s not that hard. Make it simple. That’s it.

30. ★★★★★inaccurate results and incorrect data

    Price error. There seems to be a major pricing error. The prices shown are completely inaccurate. Pizza is listed at $99, chips are $219, and several other items have incorrect prices as well. Hopefully this can be fixed soon, as it makes ordering very confusing.