SONIC Drive-In - Order Online

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1. ★★★★★negative experience without a specific reason· unspecific

   Terrible. This app is just bad. It’s so terribly glitchy and you can’t redeem deals half the time because “no qualifying items have been added to the cart” despite the necessary qualifying items being in the cart 👎🏻👎🏻👎🏻👎🏻👎🏻

2. ★★★★★data, history or progress disappears

   Too many errors on the app. I am constantly having issues with payments on the app. I go to sonic for the half priced drinks, and the only way to get them now is through app purchases. After the last several attempts have been unsuccessful I finally deleted the app. It’s frustrating to get everyone’s order and drive to sonic just for it to not work. Update your stuff.

3. ★★★★★crashes, freezes and errors

   Broken for no Reason. Used to work fine, now they want to verify my phone number, annoying that I need two-factor authentication for a food app but whatever. They send me an email with a link, I follow the link. It asks for my phone number, I give it, it texts me a code, I give it. Says to wait or refresh page, waiting does nothing so I refresh and it takes me back to the page where I put in my number. You broke a perfectly fine app and now I can't log in.

4. ★★★★★login, signup and account access

   Cannot login. For several years I have been unable to log back into to the app. I used Facebook to login and it will not authenticate and there is no way to reset my account so that I can login another way, I’ve tried. So tired of it and have basically stopped ordering Sonic because of it.

5. ★★★★★negative experience without a specific reason· unspecific

   Won’t let me submit any order. I’ve used multiple different cards and Apple Pay and it only gives me the error app 4241

6. ★★★★★crashes, freezes and errors

   Always glitching and not working. Every time I want to order off this app it glitches and loads slow and always says it’s a problem with checkout. It needs to be fixed.

7. ★★★★★crashes, freezes and errors

   Cannot get past verification.. For months, no matter the update, I enter my phone for verification when prompted, enter the code, and then get a technical difficulties message. I used to go to sonic at least weekly, I haven’t been at all since the app stopped working.

8. ★★★★★subscription and paid restrictions

   Quite literally the worst. The app is constantly changing how things work and now insists on me entering my phone number when I’m paying by Apple Pay. Plus as soon as I finish paying it starts showing me ads. No I do not want a credit card, I just want a soda that’s made the way I want it.

9. ★★★★★subscription and paid restrictions

   Bad App. After the changes made to this app over the past year it is very frustrating. You should fire whoever is in charge of it.

10. ★★★★★ads disrupt the experience

    Stop giving me ads. I’m tired of being spammed with ads every time I make a purchase!

11. ★★★★★negative experience without a specific reason· unspecific

    Will not allow online ordered. I ordered all the time and as soon as summer got here it will not allow me to order online anymore. When I get a reward it won’t go through. This is almost purposefully done to cause me to pay more. It’s very frustrating!

12. ★★★★★slow performance and long loading times

    I hate the app after the update. Please put the app back the way it was before the update. I hate that you cannot add a promotion along with happy hour, as you used to be able to do. Also, redeeming rewards is obnoxious because it makes you scroll all the way through an entire list of drinks (with the sizes included), and that takes forever. I honestly don’t even go to Sonic as much as I used to because I hate the app. It takes way longer to navigate through than it used to.

13. ★★★★★negative experience without a specific reason· unspecific

    Do not like the update. Please change the app back. The variety of drinks is smaller and it requires a lot to customize drinks.

14. ★★★★★negative experience without a specific reason· unspecific

    yall are kidding. Why would yall remove lemonade slushes are we srs 🥲

15. ★★★★★subscription and paid restrictions

    Junk App. There was a time when this app was easy to use but it isn’t any longer. It signed you out everytime you use it. You have to reset passwords constantly and it’s clunky. If this doesn’t cost Sonic business I’d be shocked.

16. ★★★★★negative experience without a specific reason· unspecific

    Sonic app. Consistently the worst app I ever use. Won’t locate a Sonic Won’t let me sign in Logs me out for “security” reasons Loses orders after entering them Has trouble applying discounts Can’t check out (pay) Can’t check in (arrive) I love Sonic and having the app when it works Which it has currently has not been working for several weeks now

17. ★★★★★negative experience without a specific reason· unspecific

    Rewards as useless now. Used to be able to get half priced on any drink, but now you can’t. Also the $0.99 cent Large drink reward is only applicable to “normal” drinks like a regular coke or tea. Can’t get it to apply to something like a dirty diet Dr Pepper or anything along those lines. Making the rewards worth less than before makes me want to simply avoid going to sonic now. It’s sad to pull in expecting to get your favorite drink on the reward but you no longer can.

18. ★★★★★negative experience without a specific reason· unspecific

    No delivery. 1 star wack

19. ★★★★★negative experience without a specific reason· unspecific

    Sellout. Remember when Sonic was good? Like you always got happy hour on the app, you could tip on the app, and you liked going? Those days are gone. Declined three adds for a third party on my order. I have to remember to get happy hour prices. And feel horrible about not tipping the staff. I miss the real Sonic.

20. ★★★★★can't cancel: you pay in full for an order that never happens

    Can’t Order Half the Menu. Most of what we get at Sonic isn’t even available to order in the app and only half the drink choices are available on the combos. Frustrating to not be able to place our full order so the rewards go to waste.

21. ★★★★★negative experience without a specific reason· unspecific

    Forced ads and offers from credit cards. Forced ads and offers from credit cards. App over sucks

22. ★★★★★negative experience without a specific reason· unspecific

    Their just getting worse and worse.. Continued problems with the app when it used to be really good. Now I can’t get a hold of the corporate office because they’re closed for juneteenth? And then I have a thousand bonus points that just disappeared. Give me a break. They can go to hell. App deleted. Never going back to Sonic again.

23. ★★★★★negative experience without a specific reason· unspecific

    Doesn’t work. The app only works half the time if i’m lucky.

24. ★★★★★negative experience without a specific reason· unspecific

    Orders fail. Everytime i use this app it fails to place an order. I’ve redownloaded and restarted so many times but each time i come back it fails

25. ★★★★★negative experience without a specific reason· unspecific

    No good. Sonic is not good anymore half of their machines outside the screens are turned off They don’t fix them. It’s very rundown and raggedy. I feel like they lost their class.

26. ★★★★★negative experience without a specific reason· unspecific

    Difficult…. The new app is difficult to navigate. I like the previous versions much better.

27. ★★★★★negative experience without a specific reason· unspecific

    Ice cream. I’ve gotten a hot fudge sundae a few times and it always tastes like it has a sour tang to it. I finally googled why that was and it said most likely due to either unclean machines or bad cream 🤢. Will not be going back.

28. ★★★★★negative experience without a specific reason· unspecific

    No customer service. Called 3 times today hung up on me 3 times after 6 min wait

29. ★★★★★negative experience without a specific reason· unspecific

    Drinks. I used to get half price drinks in the app but not anymore

30. ★★★★★negative experience without a specific reason· unspecific

    App dont work. Get told technical difficulties and cant even use the app