foodpanda: Food & Groceries

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1. ★★★★★negative experience without a specific reason· unspecific

   Poor service. The riders get late or not pick up the order and when asked they blame the restaurants

2. ★★★★★excessive or broken notifications

   Abuses notifications to spam ads. Uses iOS notifications to send ads, which is against Apple’s App Store rules.

3. ★★★★★negative experience without a specific reason· unspecific

   terrible!. cannot cancel my order, cannot contact anyone!

4. ★★★★★negative experience without a specific reason· unspecific

   Not good. Always late and your drinks will be ruined without any discount for doing a terrible job.

5. ★★★★★subscription and paid restrictions

   I haven’t received my refund from this app👎🏻. I have contacted to this app agent 3 times already and they always said I have to wait for 3-5 days for my refund since 3 June 2026 until now I haven’t received my refund

6. ★★★★★subscription and paid restrictions

   Increased their prices. They used to have a fair pricing Now they cost more on every product and add extra charges. Im switching to foodi

7. ★★★★★negative experience without a specific reason· unspecific

   Scam - no support. I placed an order, which was not delivered. I contacted the partner merchant per their instructions but the phone continuously rings.

8. ★★★★★negative experience without a specific reason· unspecific

   They doing fake promotion for new user. very disapointed when i talk to agent they cannot Solution

9. ★★★★★negative experience without a specific reason· unspecific

   Negligence?? Yes I think so.. Foodpanda is constantly messing up my orders. They don’t even reply to my poor ratings. I submitted complaints to which they never bothered to respond.

10. ★★★★★no real support: a bot in an endless loop instead of a human

    Missing Item. It was my first order from Panda mart of Foodpanda BD and my order was for four cups of yogurt, but I received only three. One item was missing. I reported the issue immediately in front of the rider and even took a photo of the order on the rider’s bike in front of him as proof. Despite that, they closed the case without providing my refund. This has been a very bad experience for me. Because of this, I may not order from Foodpanda again in the future, and I will also discourage my friends and relatives from ordering through your platform. Moreover, they do not have any customer service phone number, and there is no response from the chat support in the Help Center either. In short, there is practically no proper way to file a complaint or get assistance.

11. ★★★★★promised 20 minutes - you wait two hours

    Order 3:45, Arrive 6:35. Refused to Refund.. I ordered from a popular restaurant in Taiwan, usually wait time is already around an hour. Knowing so, I placed orde early at 3:45PM, and hoping it will arrive ON-TIME at 5:15PM. But no… we checked the food delivery at 5:20PM and it showed delivery in 20-30 minutes. Okay… its late, but fine. We waited. At 5:40PM, we checked the app again. The delivery time did not decrease. They do not go by simple math! Be careful! The time actually INCREASED to 25-35 minutes!?!!! Wow! So my kids are waiting hungry for nothing! I tried contacting support, but unfortunately, they do not provide immediate support! I wanted to tell them, hey, its not my fault, but we cannot wait any longer. Please cancel the order and lets call it even. I will still order from you guys, its just a one-time issue. But no. No way to cancel… Food was finally delivered at 6:35PM when its supposed to arrive 5:15PM. 80 minutes late. I contacted support and finally! They are willing to talk to me. I told them, hey food is late 80 minutes, we cannot wait so we are already eating outside. Actually kids are almost done eating. So please cancel and refund. Customer support said food was delivered, so he cannot cancel!!!! I was speechless. As I was typing my response, the rep ENDED the conversation. foodpanda app definitely knows how to avoid communication flow and insisted on charging customer when they are unable to honor the anticipated delivery. From the time I ordered (3:45PM) to food was delivered (6:35PM), thats almost three hours. Oh, by the way. The restaurant is actually 20 minutes WALKING DISTANCE from where I wanted the food to be delivered. Consider this as the last time I will be using foodpanda app.

12. ★★★★★negative experience without a specific reason· unspecific

    Worst service. Gave order at 9:30 pm in 18 minutes distant restaurant. At 11 pm restaurant manager called saying food prepared in 30 mins but the rider didn’t go there to pick! We had to call several times to get the delivery.. but couldn’t manage doing it. So disappointing.

13. ★★★★★slow performance and long loading times

    Pathetic Customer Service. Their customer service is extremely slow and they refuse to compensate you either. Got charged 4000 for an order of 1000 and it didn’t even go through. The only response the customer support gave me were copy pasted messages from a script and they told me to wait for a whole 24 hours which is absurd for being charged 4 times for an order that didn’t even get placed. Kindly fix your app and customer support, extremely disappointed.

14. ★★★★★negative experience without a specific reason· unspecific

    Bad Support. What a horrible app. The help section is useless. If you are stuck with a bad driver, you are done for.

15. ★★★★★negative experience without a specific reason· unspecific

    Takes too long. Driver picks up my food and makes like 27 stops before finally delivering it. Food is cold and delivery fees are high. Not good.

16. ★★★★★negative experience without a specific reason· unspecific

    ဘာတာဝန်ယူမှုတာဝန်ခံမှုမှမရှိပဲပိုက်ဆံရောorderရောcancelပစ်တဲ့ကျားဖြန်app. ဘာတာဝန်ယူမှုတာဝန်ခံမှုမှမရှိပဲပိုက်ဆံရောorderရောcancelပစ်တဲ့ကျားဖြန်app

17. ★★★★★promised 20 minutes - you wait two hours

    Lie about delivery times & no support help. I loved food panda and used it often as a service because they gave Apple Pay as an option! However, I recently had an order that said it would arrive from 25-40 minutes with priority. I paid for that and my order arrived almost 90 minutes after. I submitted a help ticket and have gotten no response. The app lies about the delivery time blatantly and also does not provide refunds when the order doesn’t arrive on time! I’d suggest Grab as a better alternative.

18. ★★★★★negative experience without a specific reason· unspecific

    They are scammers. I ordered a huge number of medicines from a store named “Jannat Pharmacy”……..After checking the market prices and printed MRP on the products, I found that I was charged much higher prices on several items. The details are below: SMC Orsaline (25 pieces) Market price: 150 BDT Charged: 155 BDT Extra charged: 5 BDT Napa Extra Tablets Market price: 30 BDT per strip Charged: 40 BDT per strip Extra charged: 50 BDT total Napa Extend 665 mg Market price: 25 BDT per strip Charged: 40 BDT per strip Extra charged: 75 BDT total Napa Rapid 500 mg Market price: 13 BDT per strip Charged: 20 BDT per strip Extra charged: 35 BDT total Get Well First Aid Bandage Printed price: 140 BDT Charged: 500 BDT Extra charged: 360 BDT Tufnil 200 mg Tablets Market price: 100 BDT per strip Charged: 120 BDT per strip Extra charged: 140 BDT total Fexo 120 mg Market price: 90 BDT per strip Charged: 100 BDT per strip Extra charged: 50 BDT total Fenadin Tablet (Fexofenadine Hydrochloride 60 mg) Market price: 40 BDT per strip Charged: 50 BDT per strip Extra charged: 50 BDT total Emami Zandu Balm Printed price: 80 BDT Charged: 90 BDT Extra charged: 20 BDT Dextrim Syrup Printed price: 100 BDT Charged: 120 BDT Extra charged: 20 BDT Total extra amount charged: 805 BDT. The support team is not helpful as well….. they were asking me to show the market price on the strip as if they don’t know anything about Bangladeshi napa or other medicine strips….The system is corrupted

19. ★★★★★negative experience without a specific reason· unspecific

    Extremely Delayed Orders & Poor Customer Experience. The cancellation option only appeared after 2 hours, forcing customers to wait unnecessarily. The excessive delay caused frustration, wasted time, and left guests waiting and eventually leaving.

20. ★★★★★negative experience without a specific reason· unspecific

    In Asia as a American. Cannot use the app without local number even though we are just traveling through and thought it would be convenient but when I put in my us number it says not supported even though I’m in Asia…

21. ★★★★★negative experience without a specific reason· unspecific

    Bad service and bad delivery. Absolutely terrible experience. I waited over an hour for a simple order while starving after school. Foodpanda decided to add two extra delivery stops before bringing my food, making me wait forever while my food got cold. When I tried to cancel because of their massive delay, the app wouldn't even let me. They care more about stacking orders for profit than delivering hot food to hungry customers. Deleting this app. Save your time and use Grab instead.

22. ★★★★★subscription and paid restrictions

    FRAUD. I was overcharged and they failed to issue a refund or proper action about it.

23. ★★★★★negative experience without a specific reason· unspecific

    Experience. Disgusting experience ever! I have waited 2.5 hours for an order the rider told us that he will bring within 15 mins . Even after 2 hours he did not response our call.he even blocked us later Rider name:md shuvo Phn no: 016 3666 8743

24. ★★★★★negative experience without a specific reason· unspecific

    App issues,glitches. Every other day the app crashes,even if its updated. Also it cannot properly mark locations.

25. ★★★★★negative experience without a specific reason· unspecific

    Customer ကို စော်ကားနိုင်ဆုံး. စောက်သုံးမကျဆုံး service

26. ★★★★★a needed feature is missing

    Order Delays. Takes too long to deliver the order. The app has no option to talk to support in such cases.

27. ★★★★★negative experience without a specific reason· unspecific

    Extremely poor support. The whole concept of using this app is to make ordering convenient, however despite charging heavy fees, they cannot figure out the basics. Orders are regularly cancelled due to the items not being in stock and they will continue appearing in the app. Delivery also usually takes 3x the time shown since they never have sufficient riders. The support team is highly incompetent and rude, they will close the chat without waiting for you to respond while you are typing and are not interested in helping you.

28. ★★★★★subscription and paid restrictions

    Pre-payment Scam. I’m pro member I order on mithai shop some items but my main item is stock out. I request CS Nahid to cancel my order. He didn’t cancel and say ‘you won’t be refunded if you cancel. It such scam

29. ★★★★★subscription and paid restrictions

    Bad App. I use my voucher to order. When I going to payment method then I remember have to add something more Then when I done adding and going to next phase app is telling me that the voucher is claimed. If I didn’t confirmed my order then how I use it ? Dumb App 😤

30. ★★★★★negative experience without a specific reason· unspecific

    Trash. the app lags for 30 mins or more when going to the cart. Just a trash experience using the app