BURGER KING® App

347 source reviews · 100% labelled · 20.5% with a specific topic

3.2

of 5, across 347 reviews

Corpus profile, not the current store rating

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★★★★★slow performance and long loading times
No smiles. Service is horrible and slow I order on the app at 10:13
★★★★★half the order missing - and they hand you a five-dollar credit
Missing items. Seal on bag was broken. Missing a few items from my $60.00 order!
★★★★★promised 20 minutes - you wait two hours
Extremely slow. Stood at the register for 10 minutes, before my order was taken. I then had to wait an additional 20 minutes to get my food.
★★★★★negative experience without a specific reason· unspecific
Dipping sauce forgotten. Marinara Sauce forgetting on my late night order. Twice now.
★★★★★negative experience without a specific reason· unspecific
No ketchup. Lousy
★★★★★negative experience without a specific reason· unspecific
Customization. The app doesn’t allow you to add extra cheese or request no bun….so it’s not exactly customization
★★★★★negative experience without a specific reason· unspecific
No breakfast sausage opt/burrito. I was ordering in the app and usually I get the egg-enormous burrito but it only lets me make it the bacon opt, I prefer sausage but it be nice if the app could let me choose that option only really reason why I’m giving a 1 star
★★★★★subscription and paid restrictions
Need to refund non delivery. The app allows preorder and prepayment of items a restaurant cannot deliver. There should be an automatic refund of items not delivered. Issue a short term credit after a mind numbing interaction with a anAI is not sufficient.
★★★★★negative experience without a specific reason· unspecific
Trash Business. Worst business I’ve ever been to absolute trash business. I can’t wait till the day Burger King goes out of business. McDonald’s Wendy’s, and every other fast food business is 1000 times better in pricing and quality!!!
★★★★★negative experience without a specific reason· unspecific
App does not work. Have Walmart + and am supposed to be able to receive discounts on mobile orders. Nothing on the app is right. Time is not right. Nearly seven pm here right now and app is saying I can pickup at 3:00 pm. Not impressed. Support has been no help keep telling me it’s my settings. Not the case.
★★★★★slow performance and long loading times
Slow. Slow and crashes all the time
★★★★★slow performance and long loading times
App is too slow. App gets stuck on the checkout screen with loading message.
★★★★★negative experience without a specific reason· unspecific
App continually stuck loading. Trying to order often, but always gets stuck on “loading place order” very frustrating
★★★★★subscription and paid restrictions
Does Not Accept Orders!. The latest update broke the cart! Can’t place a pickup order! Shows a zero total charge with item in the cart. Will not accept.
★★★★★negative experience without a specific reason· unspecific
You don't accept cards?. Continue to try and add a credit card and a debit card and the app continues to give me an error. I guess I am not meant to enjoy some BK!!
★★★★★negative experience without a specific reason· unspecific
Delivery. I ordered for delivery never got my order or my money back 50$ gone called the store they wouldn’t do anything to help sent countless emails to burger king still no money back
★★★★★crashes, freezes and errors
App not working. I’ve tried to order from the app about 5 times recently and can’t place an order
★★★★★negative experience without a specific reason· unspecific
Dumb. Crowns expire
★★★★★negative experience without a specific reason· unspecific
Your rewards app is piss poor. BK sucks I have tried to use BK rewards numerous times, and it is always a huge hassle. Today, this BK told me I just was not allowed to redeem crowns for food. This is ridiculous; no other company has been this bad.
★★★★★negative experience without a specific reason· unspecific
App. Not friendly to use
★★★★★order marked delivered - no food at the door: refunds routinely denied
Do not use this app it’s a trap!. Would not recommend this app, it is used to deny refunds when the store or app messes up the order. When you attempt to contact customer service via the app, it tells you there is already a ticket and refuses to allow you to talk to an agent. When contacting the store they tell you that they can’t give you a refund because you used the app and it’s “new”. You are better off using door dash, grub hub, etc because at least they might give you a refund for issue orders.
★★★★★login, signup and account access
Duplicate login error with no help in sight. Tried using Walmart+ partnership benefit, but can’t even open my account on the Burger King app. I tried to create an account and it said I already had one. Fine. I tried to log in to that account, but it would only let me create a new account from the log in/sign up page. Every time I tried to log in it would force me to the create an account page only to tell me I already have an existing account and to log into it. Rinse and repeat. Clicked on contact support and the entire app just froze so I couldn’t interact with the chat support. Rinsed and repeated that until I gave up. I’ll give Taco Bell my money.
★★★★★subscription and paid restrictions
No refunds at this place!. I ordered bacon and cheddar tots. The employee came to me “We don’t have the bacon and cheddar tots.” I asked “Do I get a refund?” Chelsea (The employee) said “No, we don’t do refunds?” Since when you go to a store/restaurant and they don’t give you a refund? How is it my fault that the place doesn’t have the product and not give a refund?! Be careful on what you order here before they tell you they don’t have it and you can’t get your money back. 128 E Main St Webster, MA 01570 United States
★★★★★inaccurate results and incorrect data
Incorrect order. I’m at the Burger King in Cranberry TWP, PA on rt19. I ordered via the app and attempted to customize my whopper (remember “have it your way”?). Despite requesting light pickle and making NO MENTION OF CHEESE in my order. I drive away from the drive-through with a whopper WITH CHEESE and most definitely regular to heavy pickle. I like the new whopper but your upgrades do no good when the team cannot get an order right!!!
★★★★★negative experience without a specific reason· unspecific
Awful. Got two different meals first time order was dropped on the ground out the window when they remade it nothing was right
★★★★★negative experience without a specific reason· unspecific
They charged without delivering. I placed an order. They didn’t deliver the product, but still charged my account. The store refused to help me. I won’t be using this app again.
★★★★★subscription and paid restrictions
Rip off. Don’t waste your time. Multiple times Ive had issues Including the location was out of the item and mobile order not going through. Both times I had to cancel through their customer service and this last time they are “unable to provide a refund”. It’s best to just order and pay in person.
★★★★★negative experience without a specific reason· unspecific
No way to recover account without calling. Can’t set up account and it keeps saying I am setting up duplicate account. No way to verify my account or reset password without calling in. Not worth my time so will just use McDonalds or Tacobell.
★★★★★subscription and paid restrictions
App doesn’t handle order flows. I had to wait an hour for my pickup to go order. The app also refused to refund the order when I got to the restaurant and realized the line was an hour long. This will be the last time I get BK, it just isn’t worth the time or trouble.
★★★★★negative experience without a specific reason· unspecific
I canceled an order and now bk won’t cancel the transaction and I still have to pay. I’m not a fan o. I won’t be going back.