HungerStation - Food Delivery

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1. ★★★★★negative experience without a specific reason· unspecific

   نصابين اخذوا فلوسي بسبب من مندوبهم. أتواصلت معاهم وسحبوا علي

2. ★★★★★negative experience without a specific reason· unspecific

   تاخر الطلب. تاخر الطلب كثير

3. ★★★★★negative experience without a specific reason· unspecific

   الاسعار. الاسعار غير مطابقه للمطعم؟

4. ★★★★★can't cancel: you pay in full for an order that never happens

   Order Never Delivered, Refund Never Received. I had a very disappointing experience with HungerStation. I placed an order worth 190 SAR, but the driver never arrived and I never received my order. When I contacted HungerStation support, they claimed that a refund had been processed and provided me with a reference number. However, after checking with my bank multiple times, the bank confirmed that no refund was ever received. I communicated with both the bank and HungerStation support, but the issue remained unresolved. After waiting nearly 20 days, HungerStation finally informed me that the order was non-refundable and simply closed the case. This is completely unacceptable customer service. As a foreigner and a tourist, this experience was extremely frustrating and disappointing. I lost 190 SAR without receiving my order, and no proper solution was provided. Based on my experience, I cannot recommend this app to tourists or anyone looking for reliable food delivery service. Customer support needs significant improvement, especially when handling refund disputes.

5. ★★★★★negative experience without a specific reason· unspecific

   A. Service become bad, specially customer services. No solutions just sorry.

6. ★★★★★negative experience without a specific reason· unspecific

   ا. موبالي

7. ★★★★★negative experience without a specific reason· unspecific

   تطبيق سي. طلبت بن من دانكن جاني قريب الانتهاء والكيس منشق من النص وتم التصوير والتواصل وتم تعويضي 15 ريال بالمحفظه اوفر

8. ★★★★★negative experience without a specific reason· unspecific

   Alquds. باقي 9 دقايق وتعوضوني مايصير الكلام لازم اتعوض والاكل بارد !!!

9. ★★★★★negative experience without a specific reason· unspecific

   هلا. كل يوم تلعبون ب الأسعار ومبالغه محتالين

10. ★★★★★negative experience without a specific reason· unspecific

    موضفين خدمه العملاء فشله. في بعض الطلبات مشكله نقص في الطلب وموضفين خدمه العملاء كل مايقومون به الاعتذار تطبيق سيئ أداره سيئه رفع أسعار بشكل جنوني بالأصناف اكثر من التطبيقات المنافسه

11. ★★★★★negative experience without a specific reason· unspecific

    برنامج توصيل رمه. اسوء برنامج توصيل زي الباقين مافي احد الا الان كويس طلبات ناقصه ومناديب ما يفهمو و الوضع سيء الله لا يوفقهم بس وكل ما رفعنا لهم قالو حقك يرجع وخذ زياده يبويا لو ابغا زياده اروح اشحت ما ابغا زياده ابغا طلبي يجي زي ما طلبته ما تاكلونا بيكفكم انتو قبح الله وجهكم

12. ★★★★★negative experience without a specific reason· unspecific

    تقييم. تأخر في الطلبات وزياده في الاسعار عن باقي التطبيقات..وكثرة اعلانات

13. ★★★★★negative experience without a specific reason· unspecific

    Worst delivery service. Worst delivery application ever wouldn’t recommend any one to use it bad costumer service along with delivery delays اسوء تطبيق توصيل لو فيه اقل من نجمة عطيته

14. ★★★★★negative experience without a specific reason· unspecific

    تأخير مستمر. لا يوجد مصداقيه في اوقات التوصيل وتعامل سيئ من قبل خدمة العملاء دائماً حيث يعتمدون على ردود موحده ولا يوجد تعويض على مطالباتنا

15. ★★★★★subscription and paid restrictions

    Very Disappointing Handling of a Food Safety Complaint. have been a loyal HungerStation customer for years and have never submitted a complaint like this before. After ordering salads through the app, both my husband and I developed significant gastrointestinal symptoms, including abdominal cramps, diarrhea, and vomiting. I reported the issue immediately, contacted the restaurant directly, and contacted HungerStation multiple times. What disappointed me most was not the cost of the order, but how the complaint was handled. I was initially informed that a refund would be processed, but later I was told that no action would be taken without a medical report. When I asked for clarification regarding the investigation, the policy being applied, and the change in decision, I did not receive clear answers. As of today, we are still recovering and following a bland diet due to ongoing symptoms. I understand that companies must follow procedures, but I expected the incident to be documented, investigated, and handled transparently. I hope HungerStation improves its process for handling food safety complaints and customer concerns in the future.

16. ★★★★★subscription and paid restrictions

    Beware of accidental opt-ins. Do not trust the checkout flow. They purposefully pop up ads about features right before the Apple Pay confirmation screen so that your double-tap triggers an opt-in instead of your order payment. Deceptive and sneaky user design.

17. ★★★★★negative experience without a specific reason· unspecific

    ماجتني فلوسي متاخر نص ساعه ولمفروض تجيني ١٠ ريال بس ذا تطبيق زباله وغالي. زبالههه

18. ★★★★★negative experience without a specific reason· unspecific

    مناديب التوصيل. مناديب التوصيل صراحه لايوجد لديهم خبره ولا يعرفوا عاداتنا وشحاتين واخلاقهم جداً سيئه أسوء مناديب توصيل من بين جميع التطبيقات اخر تعامل حاولت اعطيهم فرصه بس للاسف مو واحد ولا اتنين كتيييير

19. ★★★★★negative experience without a specific reason· unspecific

    Very late. Ordered Indian tonight. Took 2 hours to arrive. Too long-

20. ★★★★★subscription and paid restrictions

    Ridiculous Pricing. This app used to be okay, but now they charge almost 2x what the restaurants normally charge AND add service charges. That’s not counting H-plus fees or delivery charges.

21. ★★★★★negative experience without a specific reason· unspecific

    توصيل متاخر. طلبت من الساعه 9:15الين 10:30 ماجاني

22. ★★★★★negative experience without a specific reason· unspecific

    الأسعار. أسعار التوصيل والطلبات غاليه

23. ★★★★★subscription and paid restrictions

    Worst costumer service. I just deleted my entire account and canceled my h plus subscription. The lack of respect and utter disregard around fixing order issues is honestly ridiculous.

24. ★★★★★negative experience without a specific reason· unspecific

    الدمام. أود تقديم شكوى على تطبيق هنقرستيشن بسبب سوء الخدمة وضعف التعامل من خدمة العملاء. واجهت صعوبة في حل مشكلتي، ولم أجد تعاونًا أو استجابة مناسبة. آمل من إدارة الشركة مراجعة مستوى خدمة العملاء والعمل على تحسين جودة الدعم المقدَّم للمستخدمين.

25. ★★★★★subscription and paid restrictions

    They didn’t refund my money. Worst customer service no answer

26. ★★★★★negative experience without a specific reason· unspecific

    الدمام. المطاعم لو يحملك تراب هنجر ماعد يدخل خدمت عملا زفت

27. ★★★★★negative experience without a specific reason· unspecific

    Bad service. Very bad communication with the driver very bad communication with the restaurant all of them not answering not replying for the messages 👎🏻👎🏻👎🏻 Sorry for the tip he doesn’t deserve it

28. ★★★★★negative experience without a specific reason· unspecific

    Useless app. I don’t know what’s the point of this app. when you can’t order the things that the store has but wouldn’t show up on the app. The beverages are limited to sugar free redbull and Saudi coke. Whatever the name of the drink is. When the fridges at the shop is full with all kind of beverages. Online order more online stress.

29. ★★★★★negative experience without a specific reason· unspecific

    بلا منازع أسوأ تطبيق توصيل. بلا منازع من أسوأ تطبيقات التوصيل في السعودية، المناديب ما يتكلمون لا عربي ولا انجليزي، يتأخرون في ربطك مع مندوب، واذا حصل تأخير حتى لو ساعتين ما تقدر تكنسل الطلب ولو تكنسل تتحمله انت، خدمة العملاء يتواصلون معك من خارج السعودية بأسماء مزيفة، وغالبًا المشكلة ما تنحل. هذي تجربة شخصية متكررة مع هذا التطبيق. لا أشجع التعامل مع هذا التطبيق نظرًا لوجود تطبيقات منافسة تهتم بجودة التعامل مع العميل.

30. ★★★★★negative experience without a specific reason· unspecific

    تاخير. ثاني مره اطلب و الطلب يتاخر ولا فيه تعويض ولا شيء